Hotel Soratama
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Summary of reviewsHotel Soratama, located in the heart of Pereira on Plaza Bolivar, is praised for its exceptional central position. Guests appreciate the convenience of being within walking distance to bus routes, shopping centers, restaurants and points of interest. This strategic location also offers easy access to transportation hubs, including the airport, making it an ideal base for city activities and excursions like Cocora Valley.
The hotel's facilities are commended for their comfort and cleanliness with special mention of the sky bar that offers splendid views of Bolivar Square. Guests often highlight the friendliness and exceptional service from the staff, which significantly enhances the overall experience. Additionally, the breakfast is highly praised for its extensive variety, quality and memorable dining environment at the Sky Lounge, which comes with unbeatable views and attentive service.
Dining at Hotel Soratama is a pleasant experience, particularly at the rooftop restaurant on the 11th floor. Guests enjoy the excellent service and homey meals with the terrace offering a wonderful view of the central park and live music on weekends. Despite occasional issues with specific dishes and service speed, the overall dining experience, especially during lunch and dinner, receives positive reviews.
The rooms at Hotel Soratama are described as spacious, well-maintained and equipped with modern amenities. Guests appreciate the cleanliness and comfort of the rooms, noting the effective soundproofing and scenic views from some rooms facing Plaza Bolivar. Minor drawbacks include small bathrooms and occasional air conditioning issues, but the overall guest experience in terms of room comfort and amenities remains positive.
The hotel's commitment to cleanliness is consistently highlighted with both rooms and common areas being described as spotless. This high standard of hygiene contributes significantly to the guest's overall satisfaction.
The staff at Hotel Soratama receives outstanding praise for their friendliness, helpfulness and professionalism. The team's exceptional service and welcoming nature greatly enhance the guest experience, making the hotel a highly recommended destination for travelers.
When it comes to Wi-Fi, guests report mixed experiences. While some enjoy fast and efficient internet, others face connectivity issues, particularly in rooms on higher floors. The hotel's rooftop terrace with a Jacuzzi offers a serene spot to relax, despite occasional maintenance issues with the Jacuzzi.
Parking is provided through a nearby agreement with a valet service available to mitigate the distance to the parking lot. However, there are mixed feelings about the parking arrangement's convenience and security.
For families, Hotel Soratama offers spacious and well-appointed rooms, making it a comfortable choice for family stays. The staff's warm and accommodating interactions, along with highly praised breakfast offerings, enhance the family-friendly atmosphere.
The beds are frequently described as very comfortable, contributing to a restful night's sleep. Despite some minor issues, the overall sentiment towards the beds is overwhelmingly positive.
Overall, Hotel Soratama presents itself as a comfortable and well-located option with modern facilities and excellent service, making it suitable for both leisure and business travelers. While there are minor areas for improvement, the hotel's strengths in location, cleanliness, staff service and dining significantly contribute to a positive guest experience.
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The hotel's facilities are commended for their comfort and cleanliness with special mention of the sky bar that offers splendid views of Bolivar Square. Guests often highlight the friendliness and exceptional service from the staff, which significantly enhances the overall experience. Additionally, the breakfast is highly praised for its extensive variety, quality and memorable dining environment at the Sky Lounge, which comes with unbeatable views and attentive service.
Dining at Hotel Soratama is a pleasant experience, particularly at the rooftop restaurant on the 11th floor. Guests enjoy the excellent service and homey meals with the terrace offering a wonderful view of the central park and live music on weekends. Despite occasional issues with specific dishes and service speed, the overall dining experience, especially during lunch and dinner, receives positive reviews.
The rooms at Hotel Soratama are described as spacious, well-maintained and equipped with modern amenities. Guests appreciate the cleanliness and comfort of the rooms, noting the effective soundproofing and scenic views from some rooms facing Plaza Bolivar. Minor drawbacks include small bathrooms and occasional air conditioning issues, but the overall guest experience in terms of room comfort and amenities remains positive.
The hotel's commitment to cleanliness is consistently highlighted with both rooms and common areas being described as spotless. This high standard of hygiene contributes significantly to the guest's overall satisfaction.
The staff at Hotel Soratama receives outstanding praise for their friendliness, helpfulness and professionalism. The team's exceptional service and welcoming nature greatly enhance the guest experience, making the hotel a highly recommended destination for travelers.
When it comes to Wi-Fi, guests report mixed experiences. While some enjoy fast and efficient internet, others face connectivity issues, particularly in rooms on higher floors. The hotel's rooftop terrace with a Jacuzzi offers a serene spot to relax, despite occasional maintenance issues with the Jacuzzi.
Parking is provided through a nearby agreement with a valet service available to mitigate the distance to the parking lot. However, there are mixed feelings about the parking arrangement's convenience and security.
For families, Hotel Soratama offers spacious and well-appointed rooms, making it a comfortable choice for family stays. The staff's warm and accommodating interactions, along with highly praised breakfast offerings, enhance the family-friendly atmosphere.
The beds are frequently described as very comfortable, contributing to a restful night's sleep. Despite some minor issues, the overall sentiment towards the beds is overwhelmingly positive.
Overall, Hotel Soratama presents itself as a comfortable and well-located option with modern facilities and excellent service, making it suitable for both leisure and business travelers. While there are minor areas for improvement, the hotel's strengths in location, cleanliness, staff service and dining significantly contribute to a positive guest experience.
Hotel Taking Steps Towards Sustainability
The hotel website mentions sustainability, indicating some level of commitment to green practices.
Business Hotel
Hotel Soratama is strategically located and offers essential services for business travelers. Its location in Pereira provides easy access to business and commercial areas.
Accessible Hotel
This 4-star hotel offers rooms and facilities for disabled guests, including wheelchair access and toilets for disabled. It also has Braille signage in common areas, including elevators and rooms. The hotel features a restaurant, bar/lounge area, and a jacuzzi.
4-Star Hotel
This hotel is located in the city center, in front of Bolivar Square, and features a restaurant and terrace. A Sky Lounge bar is available, and free WiFi is provided. It offers a rooftop terrace and two hot tubs.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Infinity Pool Rooftop Pool
Hotel with Infinity Pool
Hotel with Rooftop Pool
About Hotel Soratama
License: 181
Guest Reviews
Location
While being in the city center offers unparalleled access and convenience, some guests have noted concerns about the safety and the surroundings outside the hotel. Despite this, many have found the area to be surprisingly peaceful once inside the hotel.
The hotel's facilities receive commendations for their comfort and cleanliness with particular appreciation for the sky bar that offers wonderful views over Bolivar Square. Additionally, the staff's friendliness and service orientation contribute positively to the overall experience.
Hotel Soratama stands out as a comfortable and well-located option for visitors looking to be in the midst of Pereira with access to everything the city offers.
Breakfast
The breakfast venue itself adds to the overall experience, particularly the Sky Lounge, which offers unbeatable views and a unique dining atmosphere. The friendly and attentive staff further enhance the experience, consistently delivering fantastic service. Several reviews highlight the breakfast as a defining feature of the hotel, often terming it as "spectacular" or "something special."
While the majority of guests are impressed, some point out minor areas for improvement, such as occasional cold items or a lack of variety on some days. However, these critiques are rare and do not overshadow the overwhelmingly positive sentiment.
In summary, the breakfast at Hotel Soratama is highly praised for its quality, variety and the memorable dining environment, making it a key highlight for guests during their stay.
Dinner
Positive remarks are frequently made about the varied food options and the particularly good dinner offerings. However, some guests have pointed out occasional issues such as cold fries and small dinner portions, as well as a lack of hot meals consistently. The restaurant facilities are well-received with specific mention of the rooftop's cool setup and the added allure of a Jacuzzi.
That said, service can sometimes be slow, especially during dinner times and there's noted disappointment in the early closing hours at 10 p.m. The staff's attention when the restaurant is nearing closing time has been mentioned as needing improvement, as some dishes prepared during this period were considered unpleasant. While the food generally receives positive reviews, there are mixed opinions about specific dishes, such as pasta and remarks about low-quality liquors and a need for a better chef.
Overall, Hotel Soratama's dining experience is described as pleasant with an inviting rooftop restaurant that offers memorable views and good service, particularly shining during lunch and dinner times.
Rooms
The suites are especially praised for their size, comfort and well-thought-out design with some featuring separate living areas and ample space. Standard rooms, while generally very comfortable and clean, are sometimes noted to be smaller in size. Despite their size, these rooms manage to provide all necessary amenities and remain highly functional and cozy.
Guests appreciate the effective soundproofing, ensuring a quiet and restful stay and the modern features such as air conditioning and smart TVs. Cleanliness is consistently mentioned with rooms being exceptionally clean and well-kept. The views from some rooms, particularly those facing Plaza de Bolivar, are appreciated for their scenic quality.
Some minor drawbacks include the small size of the bathrooms and occasional issues with air conditioning not cooling effectively. There are also mentions of occasional noise disruptions. Despite these minor issues, the overall guest experience in terms of room comfort and cleanliness is very positive, making Hotel Soratama a commendable choice for travelers seeking comfort and modern amenities.
Beds
Cleanliness
Comfort is another praised aspect with rooms being described as clean and comfortable, inviting guests for a pleasant stay. Facilities such as bathrooms are also reportedly kept in excellent condition, contributing to the overall positive guest experience.
Despite some minor issues noted by a few guests, such as occasional lapses in tidiness in the breakfast area and dated décor in parts of the hotel, the general consensus emphasizes the outstanding cleanliness. This attention to cleanliness extends to the daily upkeep of rooms, ensuring that visitors can consistently enjoy a neat and organized environment.
Overall, Hotel Soratama has built a strong reputation for its cleanliness, making it a highly recommended choice for travelers seeking a hygienic and comfortable stay.
Staff
Wi-Fi
However, a considerable number of guests report struggles with connectivity, particularly in rooms on higher floors. Issues such as weak and unstable signals, non-existent service and the need to stand in specific spots like hallways to get a connection were commonly mentioned. There are reports of guests being unable to connect multiple devices with some facing complete lack of Wi-Fi during their stay. Overall, while some areas of the hotel have superior Wi-Fi, others suffer from serious connectivity issues, especially on the upper levels.
Pool
Parking
The hotel offers a valet service, which somewhat mitigates the inconvenience of the parking lot's distance. Additionally, the parking provided is reportedly guarded, ensuring some level of security for vehicles despite the distance. However, some guests felt that the security measures were inadequate. The arrangement with a nearby shopping mall for parking was noted, emphasizing that the lot is not owned by the hotel but available through a cooperative agreement.
Despite these concerns, the hotel has made efforts to provide its guests with free and private parking options, though the overall sentiment suggests that there is room for improvement in terms of proximity and safety. Moreover, the lack of a gym and slow single elevator were also mentioned in the context of amenities. For travelers prioritizing on-site convenience, these aspects might be factors worth considering.
Family
Staff interactions are noteworthy, described as warm and accommodating, which significantly enhances the overall family experience. The hotel provides family rooms, ensuring comfort and convenience for all age groups, including seniors and toddlers. Breakfast at the hotel is highly praised, contributing to an enjoyable start to each day.
Valet parking is available, adding an extra level of comfort for families traveling with their own vehicles. In summary, Hotel Soratama appears to be well-suited for family stays, offering excellent service, comfortable accommodations and a welcoming atmosphere.
4 Star
However, opinions on its four-star rating are mixed. While some guests feel that the hotel provides good value for money, aligning with its four-star claim, others suggest that the services offered lean more towards a three-star standard. Issues like poor room service and inadequate problem resolution have been highlighted, detracting from the hotel's overall appeal.
On the positive side, the hotel offers free breakfast and has good rates for the amenities provided, which include great beds and practical facilities. For business travelers, it seems to fulfill expectations adequately, though guests looking for a quintessential four-star experience might find it falls short in certain areas.
Business
Business amenities and accessible wifi enhance the hotel's value, making it a sensible option for business use. Although there have been occasional wifi issues, the overall service and practical facilities are well-received. The accommodation and amenities are suited for business stays with several reviews highlighting the excellent value and suitability for meetings and work. The combination of a central location and supportive amenities make Hotel Soratama a reliable option for business travelers.
Yes, Hotel Soratama has pool(s) that belong to one or more of the following categories: Infinity Pool, Rooftop Pool.
No, a spa isn't available at Hotel Soratama.
No, Hotel Soratama doesn't allow dogs.
No, parking facilities aren't available at Hotel Soratama.
No, Hotel Soratama doesn't have a gym.
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