Grand Palms Spa & Golf Resort
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Summary of reviewsGrand Palms Spa & Golf Resort, located in Pembroke Pines, boasts a prime location praised for its convenience and scenic beauty. Easily accessible from major highways and close to the airport, the resort offers proximity to shopping, dining and other amenities in a tranquil, well-maintained neighborhood with lush green spaces and palm trees. This makes it a versatile choice for both leisure and business travelers.
The resort staff receive wide acclaim for their friendly and helpful demeanor, enhancing the overall experience for many guests. The outdoor areas and scenic surroundings, including the bucolic golf course, contribute significantly to the resort's appeal. Free and ample parking is commended, though some maintenance and security improvements are needed.
Despite the beautiful location and welcoming staff, the resort’s amenities have mixed reviews. The breakfast offering is notably disappointing with many guests unsatisfied by the grab-and-go bags provided. Dinner options are also lacking due to the absence of an on-site restaurant, compelling guests to dine off-premises.
The rooms are spacious and occasionally clean but suffer from being outdated and poorly maintained with several reports of cleanliness issues and needed renovations. The facilities, including the gym and pool, receive varied feedback; while some guests appreciate the amenities, others are dissatisfied with their condition and upkeep.
The spa receives generally positive reviews, lauded for excellent service and relaxing treatments, though some guests have had less favorable experiences. Similarly, the golf courses are admired for their scenic beauty and good condition but are sometimes perceived as costly and slightly dated.
Overall, while Grand Palms Spa & Golf Resort shines with its prime location, friendly staff and scenic environment, improvements in room quality, dining options and facility maintenance are crucial to better meet guest expectations.
Categories
The resort staff receive wide acclaim for their friendly and helpful demeanor, enhancing the overall experience for many guests. The outdoor areas and scenic surroundings, including the bucolic golf course, contribute significantly to the resort's appeal. Free and ample parking is commended, though some maintenance and security improvements are needed.
Despite the beautiful location and welcoming staff, the resort’s amenities have mixed reviews. The breakfast offering is notably disappointing with many guests unsatisfied by the grab-and-go bags provided. Dinner options are also lacking due to the absence of an on-site restaurant, compelling guests to dine off-premises.
The rooms are spacious and occasionally clean but suffer from being outdated and poorly maintained with several reports of cleanliness issues and needed renovations. The facilities, including the gym and pool, receive varied feedback; while some guests appreciate the amenities, others are dissatisfied with their condition and upkeep.
The spa receives generally positive reviews, lauded for excellent service and relaxing treatments, though some guests have had less favorable experiences. Similarly, the golf courses are admired for their scenic beauty and good condition but are sometimes perceived as costly and slightly dated.
Overall, while Grand Palms Spa & Golf Resort shines with its prime location, friendly staff and scenic environment, improvements in room quality, dining options and facility maintenance are crucial to better meet guest expectations.
Resort near Golf Courses
This resort features a golf course and spa, offering a complete experience for golf enthusiasts. The on-site golf course provides convenience and accessibility for guests looking to play.
Resort with Spa
Home to Chi Spa, this resort offers spa treatments including massages, body scrubs, and wraps. It provides a spa experience alongside its golf facilities.
Resort for Honeymoon
Resort with Swimming Pool
Outdoor Pool
Business Resort
Resort with Parking
Accessible Resort
Resort with Gym
3-Star Resort
Resort with Outdoor Pool
Guest Reviews
Grand Palms Spa & Golf Resort is widely praised for its prime location in Pembroke Pines. The hotel is noted for being conveniently accessible from major highways like I-75 and close to the airport, making it a suitable choice for travelers needing easy airport access. Guests appreciate the proximity to various amenities, including shopping malls, grocery stores, restaurants, shops and banks. The scenic surroundings, featuring green areas, tall palm trees, lakes and a bucolic golf course, add to the resort's appeal.
The neighborhood is described as beautiful, calm and safe, offering a tranquil environment with wide green spaces and well-maintained roads. Additionally, the hotel's central location makes it an ideal base for both leisure and work activities, providing easy access to local attractions and essential destinations.
While the resort’s age is occasionally noted, many reviews highlight the pleasant outdoor areas and the well-maintained rooms. The friendly and helpful staff also receive positive mentions, contributing to the overall experience. For visitors prioritizing location, Grand Palms Spa & Golf Resort stands out as a well-situated option with a blend of convenience, scenic beauty and tranquility.
The breakfast experience at Grand Palms Spa & Golf Resort leaves much to be desired according to numerous guest reviews. Many guests report there is no traditional breakfast service available with some not being informed about any breakfast options at all. Instead, guests receive a small takeaway bag which typically includes a muffin, granola bar and fruit cup, a setup described by some as inadequate or unsatisfactory.
Although the coffee is appreciated and the staff is noted for their friendliness, the lack of variety and consistency in the breakfast offerings is a significant drawback. The restaurant being closed adds to the disappointment, as many guests expected a buffet or a more comprehensive breakfast option.
There is also feedback about the repetitive nature of the breakfast snacks, which remain the same every day and are often overly sweet. Overall, while the rooms are clean and comfortable and the staff appears helpful, the breakfast situation seems to need substantial improvement to meet guest expectations.
The Grand Palms Spa & Golf Resort has received mixed feedback regarding dinner options. A recurring observation is the absence of a restaurant, which has been a point of disappointment for guests expecting dining facilities at the resort. Multiple reviews highlighted that the resort does not offer dinner or room service with some guests specifically noting the lack of a bar or any on-site dining alternatives. This limited availability might affect those looking for a comprehensive resort experience, as guests would need to seek dining options outside the premises.
Despite being spacious and comfortable, the rooms at Grand Palms Spa & Golf Resort require significant improvements. Many guests appreciated the size and comfort of the rooms and beds, noting they were well-equipped and clean on occasion. However, there were frequent complaints about the outdated condition of the rooms with fixtures and furniture showing visible signs of wear and tear. Issues like broken curtains, poor lighting and faulty electrical outlets were common.
Hygiene and maintenance appeared to be major areas of concern. Guests reported dirty carpets, filthy floors and overall poor room cleanliness. Problems such as musty smells, dampness, mold and infestations of bugs like cockroaches and bed bugs were highlighted. The lack of necessary amenities such as refrigerators and microwaves also detracted from the experience. Many reviews mentioned that the rooms were old and in desperate need of renovation and deeper cleaning.
While some rooms were deemed clean and comfortable, the majority of feedback indicated that the environment was not well-maintained. Guests also expressed dissatisfaction with certain aspects of the resort's facilities, mentioning that the gym was unusable and that other amenities showed signs of significant disrepair. The hotel's potential is clear, but it seems urgent attention to room maintenance and overall property upkeep is needed to enhance the guest experience.
The reviews for the beds at Grand Palms Spa & Golf Resort present a mixed picture. While some guests found the beds to be large, comfortable and clean, others reported a range of issues. A common concern was the age and condition of the mattresses with mentions of them being old, sinking in the middle and even causing discomfort comparable to sleeping on bricks or jello. Several guests also noted that the bedding and mattresses were below expectations with some complaining about uncomfortable pillows, thin blankets and stained comforters.
A particularly worrying aspect highlighted by multiple reviewers was the presence of bed bugs, which significantly impacted their stay. Reports of bed bugs, along with beds being dirty and unclean, raised serious concerns about hygiene. In addition, some beds were described as unstable with box springs hanging and collapsing when sat upon.
Thus, while there are positive notes about bed comfort and cleanliness from certain guests, a significant number faced issues that indicate maintenance and quality control could be improved to ensure a more consistently comfortable experience for all visitors.
Guest reviews about 'Grand Palms Spa & Golf Resort' indicate a significant variation in cleanliness experiences. While some visitors mentioned clean and comfortable rooms and facilities, many others reported serious concerns. Common complaints center on dirty and outdated carpets, which some guests noted left their feet blackened. The bathrooms were frequently described as filthy and outdated with instances of sticky floors, peeling tubs and musty odors. Several guests cited old and deteriorating furniture, alongside issues in room maintenance and a general lack of attention to cleanliness in common areas.
Additionally, there were mentions of unpleasant smells, ranging from smoke to mold and even urine. The presence of cockroaches further compounded the negative feedback. Some visitors noted specific issues like thin and ripped sheets, dirty baseboards and unclean refrigerators. Although there were some positive mentions of clean facilities and friendly staff, these were overshadowed by numerous reports of inadequate housekeeping and poor hygiene standards.
The overall sentiment suggests that while there may be clean aspects in certain areas, the general upkeep of the hotel leaves much to be desired with many guests advising a complete renovation and significant improvements in cleaning practices.
Nestled in a serene environment, Grand Palms Spa & Golf Resort offers a mixed experience when it comes to staff interactions, but there is a resounding consistency in the positive remarks regarding their hospitality team. Many guests highlight the extremely pleasant and helpful demeanor of the staff, underscoring a general friendliness that often makes visitors feel at home. Housekeeping and maintenance receive high praise for their excellent service and attention to cleanliness.
The reception staff generates mixed feedback but shines in several instances. Despite occasional criticism about their friendliness and professionalism, many guests commend their helpfulness and courteous conduct with some singling out the positive attitude and attentiveness of specific front desk agents. There's a noticeable appreciation for the staff's willingness to understand and accommodate guest needs with several reviews pointing out the excellent reception service and good customer service provided by the team.
However, not all reviews paint a rosy picture. A few guests report unprofessional and rude behavior from some of the management and reception staff, pointing out instances of poor service and a lack of friendly engagement. Some negative experiences include housekeeping issues where staff entered rooms without knocking and occasional lapses in attentiveness and courtesy.
In summary, while the Grand Palms Spa & Golf Resort's staff generally receives high marks for their friendliness and helpfulness, there are sporadic concerns about professionalism and attentiveness that suggest room for improvement. Nonetheless, the positive interactions often leave guests with memorable experiences, largely thanks to the courteous and accommodating nature of most of the team.
Guests at Grand Palms Spa & Golf Resort have consistently reported issues with the wifi service. While the connection in the lobby has been noted to work well, the internet in the guest rooms often failed to meet expectations with many describing it as slow, weak or non-functional. Some guests faced frequent disruptions and even complete outages, making it challenging to access the internet from their rooms. Cellular reception also appeared to be problematic. Overall, the wifi service at this hotel requires significant improvement, particularly in maintaining a stable and robust connection throughout the entire property.
Grand Palms Spa & Golf Resort receives mixed feedback when it comes to its spa facilities. Guests have shared a variety of experiences with many praising the spa as fabulous, wonderful and excellent. Words like fantastic, amazing and great also frequently appear, indicating a high level of satisfaction among a significant number of visitors. The staff at the spa have been described as kind and helpful, contributing positively to the overall experience.
However, not all reviews are glowing. Some guests found the spa to be disappointing, not as expected, bad or even horrible. A few reviewers noted that the spa services were not available or not provided during their stay, which led to frustration.
Clearly, while many guests have had exceptional experiences at the spa, there remains a portion of visitors who have been less satisfied.
The gym at Grand Palms Spa & Golf Resort receives a blend of feedback from guests. On the positive side, many have described the gym as excellent, wonderful, amazing, very good and fabulous. Some guests found the gym to be great, fantastic and fully equipped with good facilities inside. However, there are also mentions of the gym being disappointing and not meeting some guests' expectations. A few guests specifically noted their dissatisfaction, describing the gym as bad, horrible and even unusable. Overall, while the majority of comments are favorable, indicating a generally positive experience, there is a noticeable contrast in opinions.
Grand Palms Spa & Golf Resort's pool area has garnered mixed feedback from its guests. Many appreciated the large and spacious design of the pool, describing it as amazing, fabulous, wonderful and excellent. Families particularly enjoyed relaxing by the pool, while children loved spending time in it.
On the brighter side, the heated pool and clean water were highlighted in several reviews, providing a pleasant experience for those looking to unwind. However, the resort's pool maintenance practices appeared inconsistent; some guests referred to the pool as lovely, nice and clean, while others encountered conditions that were far from ideal.
Numerous reviews expressed disappointment regarding the pool's cleanliness, mentioning dirty water, a filthy bottom and poorly maintained facilities. Instances of the pool being closed or out of order further dampened the experience for some visitors.
In summary, while Grand Palms Spa & Golf Resort's pool has the potential to offer a fantastic experience with its size and design, the cleanliness and maintenance issues suggest a need for more consistent upkeep to meet guest expectations fully.
Parking at Grand Palms Spa & Golf Resort has received a range of feedback. On the positive side, guests have mentioned that the parking facilities are ample, making it easy to find a spot for their car. Additionally, some reviewers appreciated that parking is free and secure.
However, there are some areas of concern highlighted by many guests. Various reviews point out that the parking lot needs considerable maintenance due to issues like broken asphalt and overgrown roots. Safety is another concern, as several guests noted the lack of security measures such as guards or gated access. Some mentions also indicate that the parking area is quite far from the rooms, which may inconvenience those with heavy luggage or mobility issues.
Despite the positive comments about ample and free parking, overall feedback suggests that improvements in maintenance and security would significantly enhance the parking experience at the resort.
Nestled amidst a serene and picturesque setting, Grand Palms Spa & Golf Resort offers guests a peaceful escape with its ample golf facilities. The views of the surrounding golf courses are frequently highlighted as a standout feature with many guests noting the pretty, bucolic scenery and tranquil atmosphere as particularly enjoyable aspects of their stay.
The golf courses themselves receive a mix of feedback. Many visitors appreciated the well-maintained grounds and practical layout, underscoring the overall good condition of the courses. Positive comments reflect a generally satisfying golfing experience, ideal for enthusiasts who are looking to enjoy a round in a quiet environment.
However, some reviews noted that the golf facilities and the resort itself feel somewhat old and unkempt with a handful mentioning that the resort appears run down. Despite these drawbacks, the community around the resort is described as beautiful, adding an extra layer of appeal to the overall ambiance.
While the views and natural beauty of the courses are noteworthy, some guests felt that the golf experience came at a high cost, suggesting that prospective visitors should take this into account when planning their trip.
Overall, Grand Palms Spa & Golf Resort boasts a picturesque location with ample golfing opportunities, making it a suitable destination for those looking to combine relaxation with their favorite sport, despite some noted concerns about the condition of the facilities.
For travelers eyeing the Grand Palms Spa & Golf Resort, the mixed reviews paint a clear yet diverse picture. One of the primary perks is the resort's picturesque beauty and serene environment. Guests appreciate its excellent location with everything conveniently close by and the tranquility it offers, as the property is usually quiet. The external grounds are particularly noted for their visual appeal and peaceful ambiance.
On the flip side, there's a recurring theme of dissatisfaction with the resort's amenities and infrastructure. Many reviewers feel that the hotel falls short of its three-star rating, citing concerns over the quality and value for money. The rooms and facilities have been described as outdated and in need of significant maintenance and renovations. Issues such as worn-out blackout curtains, old furniture and deteriorated bathroom fixtures are common points of complaint.
Cleanliness has also been a hit-or-miss with some guests noting grime and bugs, which detracted from their experience. There have been occasional reports of service shortfalls, like interactions with less-than-friendly staff members.
In summary, while the Grand Palms Spa & Golf Resort offers beautiful grounds and a quiet, well-located retreat, it seems to fall short in terms of room quality and overall upkeep, making it less than ideal for those expecting a polished, three-star experience.
Grand Palms Spa & Golf Resort offers a mixed experience for business travelers. The business services provided are generally helpful and the resort is considered a good place for business with acceptable facilities. However, the business center itself is outdated and in need of renovation and improvement, which may affect those who rely heavily on these amenities. The Wi-Fi connectivity has also been noted as an issue, potentially hindering productivity for some guests. Despite these drawbacks, the resort holds promise for business activities, balancing the need for improvement with its otherwise commendable business services.
The Grand Palms Spa & Golf Resort receives mixed feedback regarding accessibility for guests with disabilities. Reviewers appreciate its excellent location and commend the hotel's overall amazing accessibility. The resort's accessible comfort facilities and accessible rooms are noted positively with some guests finding the surrounding area easy to navigate. However, significant concerns are raised about the lack of elevators, indicating that those who require elevator access might face challenges. While there are comments suggesting the hotel meets basic accessibility requirements, some guests believe there is room for improvements. Overall, the resort's accessibility aspects have both strengths and areas needing attention.
The outdoor pool at Grand Palms Spa & Golf Resort receives praise for its size and overall quality. Many guests describe the pool as wonderful, fabulous and amazing, emphasizing its cleanliness and well-maintained condition. It has been noted as an excellent place to spend time with its large size accommodating plenty of guests comfortably. However, there are mixed comments regarding the pool's temperature with some guests mentioning it was cold while others appreciated it being heated. A few reviews did highlight issues with the pool being dirty or disappointingly green at times. Despite these occasional remarks, the general consensus is that the outdoor pool is a great feature of the resort, providing a nice and enjoyable setting for relaxation.
The Grand Palms Spa & Golf Resort offers a varied experience for honeymooners with a mix of exceptional and less favorable reviews. Most guests describe their honeymoons as fabulous, wonderful and fantastic, often highlighting the romantic ambiance and breathtaking views. The setting provides a dreamy backdrop, making it a popular choice for a romantic getaway. However, some guests found their experience disappointing or not as expected, indicating inconsistencies in delivering a perfect honeymoon experience. While many honeymooners were delighted by the saccharine romantic atmosphere, a few felt the resort fell short of their expectations. Overall, the resort appears to be a generally well-regarded choice for a honeymoon, though not without occasional shortcomings.
Location Show Map
Location
The neighborhood is described as beautiful, calm and safe, offering a tranquil environment with wide green spaces and well-maintained roads. Additionally, the hotel's central location makes it an ideal base for both leisure and work activities, providing easy access to local attractions and essential destinations.
While the resort’s age is occasionally noted, many reviews highlight the pleasant outdoor areas and the well-maintained rooms. The friendly and helpful staff also receive positive mentions, contributing to the overall experience. For visitors prioritizing location, Grand Palms Spa & Golf Resort stands out as a well-situated option with a blend of convenience, scenic beauty and tranquility.
Breakfast
Although the coffee is appreciated and the staff is noted for their friendliness, the lack of variety and consistency in the breakfast offerings is a significant drawback. The restaurant being closed adds to the disappointment, as many guests expected a buffet or a more comprehensive breakfast option.
There is also feedback about the repetitive nature of the breakfast snacks, which remain the same every day and are often overly sweet. Overall, while the rooms are clean and comfortable and the staff appears helpful, the breakfast situation seems to need substantial improvement to meet guest expectations.
Dinner
Rooms
Hygiene and maintenance appeared to be major areas of concern. Guests reported dirty carpets, filthy floors and overall poor room cleanliness. Problems such as musty smells, dampness, mold and infestations of bugs like cockroaches and bed bugs were highlighted. The lack of necessary amenities such as refrigerators and microwaves also detracted from the experience. Many reviews mentioned that the rooms were old and in desperate need of renovation and deeper cleaning.
While some rooms were deemed clean and comfortable, the majority of feedback indicated that the environment was not well-maintained. Guests also expressed dissatisfaction with certain aspects of the resort's facilities, mentioning that the gym was unusable and that other amenities showed signs of significant disrepair. The hotel's potential is clear, but it seems urgent attention to room maintenance and overall property upkeep is needed to enhance the guest experience.
Beds
A particularly worrying aspect highlighted by multiple reviewers was the presence of bed bugs, which significantly impacted their stay. Reports of bed bugs, along with beds being dirty and unclean, raised serious concerns about hygiene. In addition, some beds were described as unstable with box springs hanging and collapsing when sat upon.
Thus, while there are positive notes about bed comfort and cleanliness from certain guests, a significant number faced issues that indicate maintenance and quality control could be improved to ensure a more consistently comfortable experience for all visitors.
Cleanliness
Additionally, there were mentions of unpleasant smells, ranging from smoke to mold and even urine. The presence of cockroaches further compounded the negative feedback. Some visitors noted specific issues like thin and ripped sheets, dirty baseboards and unclean refrigerators. Although there were some positive mentions of clean facilities and friendly staff, these were overshadowed by numerous reports of inadequate housekeeping and poor hygiene standards.
The overall sentiment suggests that while there may be clean aspects in certain areas, the general upkeep of the hotel leaves much to be desired with many guests advising a complete renovation and significant improvements in cleaning practices.
Staff
The reception staff generates mixed feedback but shines in several instances. Despite occasional criticism about their friendliness and professionalism, many guests commend their helpfulness and courteous conduct with some singling out the positive attitude and attentiveness of specific front desk agents. There's a noticeable appreciation for the staff's willingness to understand and accommodate guest needs with several reviews pointing out the excellent reception service and good customer service provided by the team.
However, not all reviews paint a rosy picture. A few guests report unprofessional and rude behavior from some of the management and reception staff, pointing out instances of poor service and a lack of friendly engagement. Some negative experiences include housekeeping issues where staff entered rooms without knocking and occasional lapses in attentiveness and courtesy.
In summary, while the Grand Palms Spa & Golf Resort's staff generally receives high marks for their friendliness and helpfulness, there are sporadic concerns about professionalism and attentiveness that suggest room for improvement. Nonetheless, the positive interactions often leave guests with memorable experiences, largely thanks to the courteous and accommodating nature of most of the team.
Wi-Fi
Spa
However, not all reviews are glowing. Some guests found the spa to be disappointing, not as expected, bad or even horrible. A few reviewers noted that the spa services were not available or not provided during their stay, which led to frustration.
Clearly, while many guests have had exceptional experiences at the spa, there remains a portion of visitors who have been less satisfied.
Gym
Pool
On the brighter side, the heated pool and clean water were highlighted in several reviews, providing a pleasant experience for those looking to unwind. However, the resort's pool maintenance practices appeared inconsistent; some guests referred to the pool as lovely, nice and clean, while others encountered conditions that were far from ideal.
Numerous reviews expressed disappointment regarding the pool's cleanliness, mentioning dirty water, a filthy bottom and poorly maintained facilities. Instances of the pool being closed or out of order further dampened the experience for some visitors.
In summary, while Grand Palms Spa & Golf Resort's pool has the potential to offer a fantastic experience with its size and design, the cleanliness and maintenance issues suggest a need for more consistent upkeep to meet guest expectations fully.
Parking
However, there are some areas of concern highlighted by many guests. Various reviews point out that the parking lot needs considerable maintenance due to issues like broken asphalt and overgrown roots. Safety is another concern, as several guests noted the lack of security measures such as guards or gated access. Some mentions also indicate that the parking area is quite far from the rooms, which may inconvenience those with heavy luggage or mobility issues.
Despite the positive comments about ample and free parking, overall feedback suggests that improvements in maintenance and security would significantly enhance the parking experience at the resort.
Golf
The golf courses themselves receive a mix of feedback. Many visitors appreciated the well-maintained grounds and practical layout, underscoring the overall good condition of the courses. Positive comments reflect a generally satisfying golfing experience, ideal for enthusiasts who are looking to enjoy a round in a quiet environment.
However, some reviews noted that the golf facilities and the resort itself feel somewhat old and unkempt with a handful mentioning that the resort appears run down. Despite these drawbacks, the community around the resort is described as beautiful, adding an extra layer of appeal to the overall ambiance.
While the views and natural beauty of the courses are noteworthy, some guests felt that the golf experience came at a high cost, suggesting that prospective visitors should take this into account when planning their trip.
Overall, Grand Palms Spa & Golf Resort boasts a picturesque location with ample golfing opportunities, making it a suitable destination for those looking to combine relaxation with their favorite sport, despite some noted concerns about the condition of the facilities.
3 Star
On the flip side, there's a recurring theme of dissatisfaction with the resort's amenities and infrastructure. Many reviewers feel that the hotel falls short of its three-star rating, citing concerns over the quality and value for money. The rooms and facilities have been described as outdated and in need of significant maintenance and renovations. Issues such as worn-out blackout curtains, old furniture and deteriorated bathroom fixtures are common points of complaint.
Cleanliness has also been a hit-or-miss with some guests noting grime and bugs, which detracted from their experience. There have been occasional reports of service shortfalls, like interactions with less-than-friendly staff members.
In summary, while the Grand Palms Spa & Golf Resort offers beautiful grounds and a quiet, well-located retreat, it seems to fall short in terms of room quality and overall upkeep, making it less than ideal for those expecting a polished, three-star experience.
Business
Accessible
Outdoor Pool
Honeymoon
Yes, Grand Palms Spa & Golf Resort has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Grand Palms Spa & Golf Resort.
No, Grand Palms Spa & Golf Resort doesn't allow dogs.
Yes, parking facilities are available at Grand Palms Spa & Golf Resort.
Yes, Grand Palms Spa & Golf Resort has a gym.
Location Show Map
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