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Summary of reviewsBrighton Grand Hotel Pattaya - SHA Extra Plus emerges as a strong choice for travelers seeking a blend of tranquility, luxury and value. The hotel’s location offers remarkable views of the city and sea while being strategically positioned away from the hustle of central Pattaya, yet close enough to key landmarks and amenities like Terminal 21. A free shuttle service further ensures convenient access to more bustling areas of the city. The peaceful setting allows for a quiet night’s rest, making it an attractive choice for those desiring a balanced stay.
Guests have a largely positive impression of the breakfast experience with many appreciating the ample and varied buffet that caters to diverse tastes. While there is room for improvement, particularly in offering more Western and vegetarian options, the general sentiment leans towards satisfaction with the quality and selection provided.
The hotel’s rooms are praised for their spaciousness, cleanliness and modern amenities. Guests enjoy large, comfy beds and the spectacular vistas provided by panoramic windows. High standards of cleanliness are noted throughout the hotel, although there are occasional mentions of less-than-expected upkeep in certain areas. Overall, the rooms provide a comfortable and inviting space for guests.
Staff at Brighton Grand Hotel Pattaya are consistently highlighted for their friendliness and helpfulness, contributing significantly to the positive guest experience. Despite a few mentions of language barriers and moments of being overwhelmed, the staff’s professionalism and attentiveness receive strong commendations.
The amenities such as the pool and gym stand out; the rooftop pool offers breathtaking views and is especially enjoyable for families, while the gym is well-equipped and modern, appealing to fitness enthusiasts. Free Wi-Fi, although reliable for some, may not be robust enough for all users.
The hotel is particularly accommodating for families, offering kid-friendly facilities like a playroom and baby cribs and providing spacious rooms with connecting doors. This attention to family needs adds to the overall positive experience for travelers with children.
Beds in the hotel are frequently described as exceptionally large and comfortable, contributing to a restful night's sleep for guests. This comfort, along with the general luxury feel of the hotel, aligns well with its five-star designation, although some guests feel there is room for improvement to fully meet elite expectations.
Overall, Brighton Grand Hotel Pattaya strikes a commendable balance between luxury and cost-effectiveness, receiving high marks for its cleanliness, service and amenities. While there are areas where enhancements could be made, it remains a solid choice for travelers seeking a peaceful yet conveniently located stay in Pattaya. Show more
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Categories
Luxury Hotel
This 5-star hotel features 444 guest rooms, with over 80 percent offering sea views. It provides a luxury resort experience with facilities including a saltwater swimming pool and multiple dining options.
Hotel for Honeymoon
Offers modern rooms, a large outdoor pool, and a convenient location near attractions. Its comfortable accommodations and friendly service make it a pleasant choice for honeymooners.
Family Friendly Hotel
The SHA Extra Plus certification indicates adherence to safety and hygiene standards, important for families; 'Grand' suggests comprehensive facilities.
Hotel with Swimming Pool
Brighton Grand Hotel Pattaya features a large outdoor pool with a dedicated kids' area. The pool area is spacious and well-maintained.
Outdoor Pool
Business Hotel
This hotel provides business amenities and services. It offers high-speed internet and comfortable rooms suitable for business travelers. Its location ensures easy access to business districts.
Hotel with Parking
Brighton Grand Hotel offers dedicated parking spaces for guests. SHA Extra Plus certified, it assures both safety and convenience with well-maintained parking facilities.
Hotel with Gym
The hotel offers a modern gym with a variety of equipment and a dedicated area for stretching. The fitness center is designed to cater to different workout routines.
5-Star Hotel
Provides luxurious rooms and suites with excellent facilities, including a rooftop pool and multiple dining options. Known for its high standards of service and comfort.
Hotel with Outdoor Pool
This hotel offers spacious outdoor pool facilities. It is known for providing a comfortable stay.
Romantic Hotel
Room Types
Deluxe Sea ViewThis twin room features a 50-inch flat-screen TV, seating area and sea views.
Grand Deluxe Harbour ViewThis twin room features a panoramic view of Pattaya Harbour. A 50-inch flat-screen TV and a tea/coffee maker are included. Bathroom comes with a shower.
One-Bedroom Suite with Sea ViewThis suite features air conditioning and an electric kettle. It features views of the sea and Pattaya city.
Grand Deluxe Corner Room with Sea ViewThis twin/double room has city and sea views. Air conditioning, a bathrobe and a 50-inch flat-screen TV are included.
Deluxe Harbour ViewThis twin/double room has air conditioning, a 50-inch flat-screen TV and tea/coffee maker.
Deluxe Double or Twin Room with City ViewFeaturing free toiletries and bathrobes, this twin/double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned twin/double room features a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views.
Guest Reviews
8.7
Very Good
Location
Brighton Grand Hotel Pattaya boasts a favorable location with remarkable views from many rooms, highlighting the picturesque city and sea. Its setting near Terminal 21 and various shops and restaurants makes it a convenient choice for travelers seeking proximity to amenities without the bustling noise of central Pattaya. The hotel is positioned in a peaceful area, ensuring a quiet night's rest, yet still provides easy access to key attractions. For beach lovers, the sea is accessible within a short commute and baht buses or Bolt taxis are readily available for easy transportation. Although it isn't centrally located, the hotel compensates with good value for money, exceptional service and a tranquil environment. Moreover, the free shuttle service is a helpful perk for reaching the more active sections of Pattaya conveniently. The combination of being a bit removed from the central chaos while still being close to essential landmarks makes this hotel a sound choice for a balanced stay in Pattaya.
Breakfast
The breakfast experience at Brighton Grand Hotel Pattaya - SHA Extra Plus offers a wide variety of opinions from guests. Many reviews highlight the extensive and varied breakfast buffet, praising the ample food choices and the good taste of the dishes. Guests note that the breakfast is generally excellent with some even describing it as amazing and delicious. The rich selection of dishes available and the diversity of options, including plenty of food to choose from, is appreciated by many.
However, some guests feel that the breakfast could be better organized, citing issues like room temperature and a limited selection that sometimes leans too heavily towards Asian hot cuisine. There seems to be a lack of vegetarian options and western food items like decent porridge and beans. Some also find the drinks provided not up to the standards expected of a 5-star hotel.
While the breakfast is rated as good and substantial by many, others describe it as average or simple, suggesting that improvements could be made to better cater to Western tastes and ensure a more inclusive selection. Despite these mixed reviews, the overall sentiment leans towards the positive with guests recognizing the efforts in providing a varied and plentiful start to the day.
Rooms
Brighton Grand Hotel Pattaya - SHA Extra Plus offers an impressive array of spacious and clean rooms that cater to various needs. Guests frequently highlight the generous size of the rooms, which include large comfy beds, often described as very soft and accompanied by a choice of pillows. The modern and beautifully maintained accommodations feature practical amenities such as a kitchenette and microwave in some rooms, making it suitable for longer stays.
The views from the rooms are a standout feature with many guests praising the spectacular vistas of the sea and city. Panoramic and floor-to-ceiling windows enhance the experience, allowing guests to enjoy nearly every corner of Pattaya from the comfort of their rooms.
The rooms are described as quiet and well soundproofed, offering a peaceful retreat with modern aesthetics. Cleanliness is consistently noted with the hotel maintaining high standards throughout. The attentive and helpful staff add to the overall positive experience.
Despite a few mentions of rooms being hot due to direct sunlight and some aged facilities, the overall guest sentiment is overwhelmingly positive. The combination of spacious, comfortable and modern rooms, coupled with stunning views, makes Brighton Grand Hotel Pattaya a noteworthy choice for travelers looking for a pleasant stay in a good location.
Beds
Brighton Grand Hotel Pattaya - SHA Extra Plus offers guests a luxurious sleep experience with its highly praised beds. Many reviews highlight the exceptionally large beds, some noting they reach an impressive 2.5 meters in width, making them spacious enough for three people. Guests frequently commend the beds for their superb comfort, describing them as soft, cozy and exceedingly comfortable. The beds are adorned with nice white bedding and super cozy pillows, enhancing the overall sleep quality. A few guests mentioned encountering harder mattresses, but overwhelmingly, the feedback focuses on the comfort and softness of the bedding. These elements combine to provide a restful and pleasant night's sleep, contributing to the hotel’s good value for price.
Cleanliness
Brighton Grand Hotel Pattaya - SHA Extra Plus offers a high standard of cleanliness in much of the hotel. Guests often describe the hotel as very clean and comfortable with excellent service and polite staff. Many appreciate the clean and modern facilities, noting particularly the clean pool area and well-maintained toilets. The lobby is highlighted as being spacious and comfortable, adding to the overall positive experience.
However, feedback does indicate inconsistencies in cleanliness. While several guests were impressed with the clean rooms and fresh air, others reported areas that were not as clean as expected, such as rooms with dust and hair and less tidy bathroom facilities. Cleanliness around the pool seating area also needs attention according to some reviews. Despite these discrepancies, the overall presentation and cleanliness remain a positive aspect of the hotel according to the majority of guest reviews.
Staff
Guests at Brighton Grand Hotel Pattaya - SHA Extra Plus consistently highlight the friendly and helpful nature of the staff. Many reviews describe the staff as extremely friendly, polite and attentive with specific mentions of employees being notably clean, smiling and professional. Guests appreciate the excellent service and good manners provided by the staff, which include being considerate, thoughtful and willing to help everyone. Positive interactions at the reception and the lobby are frequently mentioned with particular praise for staff members like Kaew and Kwang for their exceptional service.
However, some reviews also point out areas for improvement. Instances of staff lacking professionalism, issues with English language proficiency and occasional overwhelmed breakfast staff were noted. Despite these critiques, the overall impression is one of a supportive and competent team that contributes positively to guests' experiences. The blend of warm welcomes, great service and helpfulness from the staff makes a lasting impression on many visitors.
Wi-Fi
The wifi at Brighton Grand Hotel Pattaya - SHA Extra Plus receives mixed feedback from guests. While some find the hotel Wi-Fi to be decent and working well, others experience it as average or weak. It may not be the best choice for those who rely on a strong internet connection for work. Despite these varying reviews, the hotel makes an effort to accommodate guests in other areas, for example, by offering breakfast at a reasonable price.
Gym
Brighton Grand Hotel Pattaya offers an exceptional gym experience for its guests. The fitness center is highly praised for its modern, well-equipped facilities that rival standalone gyms. Reviewers frequently highlight the excellent, fantastic nature of the gym, noting the high quality and variety of the equipment available. Overall, the gym at this hotel stands out as a top-notch amenity for fitness enthusiasts.
Pool
Guests at Brighton Grand Hotel Pattaya generally had favorable impressions of the hotel's pool area. Descriptions highlight a beautiful rooftop pool on the 10th floor, which offers spectacular views and is particularly enjoyable. Though the pool is noted as being neither too big nor too small, it strikes a balance that allows for a pleasurable experience. The pool is described as remarkable, nice and gorgeous with some guests appreciating its refreshing quality, especially after rain or in sunlight. Families with children found the pool fun and enjoyable. The pool area also includes sun loungers, making it a comfortable spot to relax. However, some minor criticisms were mentioned, such as the pool being closed during weekdays and occasional issues with the water color. Overall, the pool is seen as a delightful feature of the hotel, enhancing the stay with its inviting ambiance and excellent views.
Family
Brighton Grand Hotel Pattaya - SHA Extra Plus offers a variety of amenities and services that cater well to families traveling with children. The kids club area and playroom are particularly popular, ensuring entertainment and enjoyment for the little ones. Families appreciate the accommodating pool size, making it ideal for small children to splash around safely. For those traveling with infants, the hotel conveniently provides baby cribs. The hotel's clientele largely comprises families, hinting at its strong orientation towards family-friendly services. Guests have found comfort in renting adjacent rooms with connecting doors, which is practical for longer stays. Although the meal options for children are somewhat limited to pasta, rice and sausages, the overall ambiance of the hotel fosters relaxation for both children and adults alike. The hotel also demonstrates thoughtful service towards elderly guests, ensuring a pleasant stay for multigenerational families.
5 Star
Brighton Grand Hotel Pattaya - SHA Extra Plus boasts a commendable array of amenities and a price point that many find to be exceptional for a five-star establishment. The service here strives to meet the high standards associated with its rating, leaving an overall positive impression on guests. However, some visitors have noted that the hotel feels more like a three-star experience rather than the advertised five stars. Issues highlighted include a disappointing and limited breakfast offering and certain shortcomings in quality that some feel do not match a true five-star rating. Overall, while the value and amenities present an attractive package, there are areas where the hotel could improve to fully meet the expectations of a five-star designation.
Luxury
Brighton Grand Hotel Pattaya - SHA Extra Plus strikes a balance between luxury and cost-effectiveness. Guests highlight the hotel as a 5-star venue, appreciating its value for money, honest staff, clean environment and good food quality. Many describe the hotel as luxurious and beautiful with an appearance that exudes expense. However, some feedback suggests it aligns more with a nice four-star property, hinting it might be more tailored for corporate tours. While there are calls for more consistent service standards, the general consensus is that the service matches the expectations of a 5-star rating.
Yes, Brighton Grand Hotel Pattaya - SHA Extra Plus has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Brighton Grand Hotel Pattaya - SHA Extra Plus.
No, Brighton Grand Hotel Pattaya - SHA Extra Plus doesn't allow dogs.
Yes, parking facilities are available at Brighton Grand Hotel Pattaya - SHA Extra Plus.
Yes, Brighton Grand Hotel Pattaya - SHA Extra Plus has a gym.