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Summary of reviewsSai Rougn Residence - SHA Extra Plus is recognized for offering a tranquil retreat, set atop a steep hill which provides a serene escape from the bustle of Patong Beach. The elevated location offers a quiet environment and convenient access to essential services, although the steep incline can be challenging without shuttle or own transportation.
Guests have mixed opinions about the breakfast experience. Some appreciate its value and variety catering to American and Thai tastes, while others find it lacking in variety and appetizing options. The service of breakfast at a neighboring hotel sometimes contributes to the inconsistency.
The rooms at Sai Rougn Residence are generally praised for their spaciousness, comfort and cleanliness. Balconies with pleasant views and practical amenities such as functional kitchens are appreciated features. However, some rooms show signs of wear and occasional maintenance issues like stained sheets and air conditioning problems.
Cleanliness is mostly commended with many guests noting clean, bright rooms and well-maintained grounds including the large pool area. Regular daily cleaning adds to the tidy environment, though inconsistencies such as old towels and occasional neglect in some rooms are reported.
The staff is widely appreciated for their friendliness, attentiveness and helpfulness, which significantly enhances the overall stay experience. Their accommodating nature is particularly valued by families, making the hotel feel welcoming.
WiFi quality varies with some guests experiencing strong, stable connections while others report sporadic or poor signal. The hotel addresses internet issues promptly, but the experience may vary.
The gym, though functional and well-equipped for basic exercise, could benefit from maintenance and additional space to avoid crowding. However, it is considered adequate for guests' exercise needs.
The pool area is a highlight, consistently praised for its cleanliness and beautiful setting among palm trees. It provides a tranquil and attractive retreat, contributing to the overall pleasant stay experience.
Families find the hotel ideal due to its peaceful setting, spacious rooms and family-friendly atmosphere. The considerate staff and thoughtful amenities enhance the experience for both parents and children.
Bed comfort receives mixed reviews; while many find the beds and bedding comfortable, others report hard mattresses and pillows. Room amenities like fridges and kettles are appreciated additions.
Although the hotel's classification as a four-star establishment is debated with some facilities not meeting expectations, the attractive price point makes the stay worthwhile for many, even if it feels more like a three-star experience. Show more
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Categories
Hotel near Golf Courses
Located in Patong Beach, this residence provides access to golf courses in Kathu. It offers a comfortable stay for golf travelers.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Cheap Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Room Types
Standard Double Room with BalconyAir-conditioned room features a cable TV, refrigerator and private balcony.
Superior Room with BalconyThis double room's special feature is the infinity pool. The spacious double room offers air conditioning, a private entrance, a balcony with garden views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.
Junior Suite with Pool AccessThis suite offers a infinity pool. Featuring a private entrance, this air-conditioned suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and a hairdryer. Guests can make meals in the kitchen that comes with a stovetop, a refrigerator, kitchenware and an oven. Boasting a terrace with garden views, this suite also provides a seating area and a flat-screen TV with cable channels. The unit offers 2 beds.
Guest Reviews
7.5
Good
Location
Sai Rougn Residence - SHA Extra Plus offers a quiet retreat from the busy Patong Beach, situated at the top of a steep hill. This elevated position provides a serene environment, far removed from the hustle and bustle, making it an ideal spot for those seeking peace and tranquility. Patong Beach and its lively nightlife are still accessible with options like scooters, tuk tuks or a 15 to 25-minute walk for those willing to navigate the incline.
The hotel is conveniently close to various essential services, including a Family Mart store nearby. It's also within a short distance to a night market and other stores and restaurants, providing a balance of seclusion and accessibility. However, visitors should be prepared for the challenge of the steep hill, either by using the hotel's shuttle bus or having their own transportation. Despite the location's difficulties, many guests appreciate the quiet setting and the proximity to Patong Beach without the accompanying noise, making it a good choice for a peaceful stay near the heart of Patong.
Breakfast
At Sai Rougn Residence - SHA Extra Plus, the breakfast experience garners mixed opinions from guests. Some praise it as being excellent, both in terms of value and variety, catering to both American and Thai tastes. Guests often highlight the buffet breakfast as noteworthy, particularly appreciating its varied offerings and good value for money.
On the other hand, several reviews reveal some dissatisfaction with the breakfast offerings. Common critiques include a lack of variety, limited options and a generally monotonous selection. Some guests note that the breakfast is often not appetizing and falls short of their expectations. Others mention that the breakfast could benefit from including fresh fruit and catering more to vegan and vegetarian diets.
There are also several logistical issues noted, such as the breakfast being served at a neighboring hotel and the occasional unavailability of the buffet. Despite these shortcomings, a portion of the guests still describe the breakfast as reasonable or okay with typical items like eggs, toast, tea, juice, cereals and some fruits available.
Overall, while the breakfast at Sai Rougn Residence has some strong points, consistency and variety seem to be areas needing improvement to meet the diverse expectations of guests.
Rooms
Sai Rougn Residence - SHA Extra Plus offers a mix of attributes in its rooms, appealing to a diverse range of guests. The upgraded and assigned rooms are highlighted as spacious and clean with plenty of them featuring balconies overlooking pleasant views such as the pool. The accommodations are described as very comfortable, ample in size, often with functional kitchens. The maintenance of cleanliness is consistently praised, though some rooms show signs of wear and age with occasional issues such as stained sheets, poorly functioning air conditioning and subpar bathrooms for a 4-star hotel. Despite being old and a bit dated, the rooms still retain comfort and practicality, providing a quiet and restful atmosphere. Overall, the hotel grounds and amenities are well-maintained, adding value to the comfortable and spacious living spaces.
Beds
Sai Rougn Residence seems to offer a mixed experience when it comes to their beds with reviews highlighting both positive and negative aspects. Many guests have praised the beds for being very comfortable with some mentioning soft and comfy options that made their stay enjoyable. Some guests specifically noted the super comfortable beds in certain rooms, indicating that there are pockets of excellence within the hotel.
However, not all guests shared this sentiment. There were several mentions of hard mattresses, described variably as feeling like concrete or particularly hard. Pillows also received mixed reviews, some finding them too firm and high, which could lead to neck discomfort.
Other amenities in the rooms, such as fridges and kettles, were appreciated and added a pleasant touch to the overall experience. Despite the divided opinions on bed comfort, the positive remarks about the beds and good bedding highlight that the hotel does provide satisfying options for many of its guests.
Cleanliness
Sai Rougn Residence - SHA Extra Plus offers a mixed bag of experiences when it comes to cleanliness. On the positive side, many guests commend the hotel for its cleanliness. Rooms are often described as clean, bright and comfortable with amenities such as a fridge and a kettle for tea and coffee. The grounds and facilities, including the large pool, are well-maintained and clean. Daily cleaning services are frequently mentioned, contributing to an overall tidy environment. Furthermore, the staff are praised for their helpfulness and friendliness, which enhances the overall stay experience.
However, there are notable concerns as well. Some reviews highlight that the cleanliness of the rooms and hotel can be inconsistent with reports of old and worn-out towels, poor cleaning standards in certain cases and rooms not being cleaned every day. There are mentions of rooms and apartments feeling old and dirty, which detract from the otherwise positive aspects of the hotel. The discrepancy between the condition of bathrooms and their portrayal in pictures has also been pointed out.
Overall, while Sai Rougn Residence has received acclaim for its clean and well-maintained spaces, ensuring consistent cleaning standards and updating some areas of the property could significantly improve the guest experience.
Staff
The reviews for the staff at Sai Rougn Residence - SHA Extra Plus highlight a largely positive experience. Guests frequently describe the staff as very friendly, helpful and accommodating. The reception team stands out for their pleasant and welcoming demeanor and the housekeeping team receives praise for their thoroughness and kindness. Despite occasional mentions of a lack of smiles and unhelpfulness, the majority of reviews commend the staff for their politeness, attentiveness and willingness to assist in various ways. Families particularly appreciate the friendly atmosphere and the helpful nature of the staff, making the hotel feel welcoming and accommodating. Overall, the staff's friendliness and dedication contribute significantly to the positive impressions of the hotel.
Wi-Fi
'Sai Rougn Residence - SHA Extra Plus' offers a mixed experience when it comes to WiFi. While some guests report strong and stable connections with very good speed and coverage, others find the WiFi to be sporadic or poor, mentioning that the signal can drop several times. Despite these issues, the hotel seems to address internet problems promptly. For those who prioritize internet connectivity during their stay, it is clear that the experience may vary, but there are instances of very fast and excellent WiFi as well.
Gym
The gym at Sai Rougn Residence - SHA Extra Plus receives mixed feedback from guests. The facility is acknowledged for being functional with essential equipment and appreciated for its convenience and amenities, such as air conditioning. Despite its smaller size, it effectively supports guests' exercise routines and is described as good for exercise. However, there are mentions of defective equipment that could benefit from replacement, suggesting that some maintenance is necessary. Additionally, guests mention that the gym can be crowded, indicating high usage. For those seeking more extensive fitness options, a larger gym is conveniently located just a 10-minute walk away. Overall, the gym's role in enhancing the stay is noted positively but with some room for improvement.
Pool
Sai Rougn Residence boasts a stunning pool area that receives high praise from guests. Visitors consistently highlight the pool's cleanliness and maintenance with some noting that it is cleaned and cared for every morning. The pool is described as beautiful, set among palm trees and offering a tranquil, relaxing environment. This serene setting, along with the pool itself, is deemed excellent value for money.
The pool area is versatile and well-suited for both adults and children with some reviews mentioning an additional smaller pool beside the main one. The aesthetics of the pool are often commented on, particularly its old Thai style which looks even more enchanting at night. The hotel also provides poolside amenities like pool towels, complementing the overall convenience and relaxation experience.
In addition to the delightful pool, guests mention enjoying their breakfast, which further enhances the overall stay. The combination of a well-maintained, attractive pool and a good breakfast in a quiet setting creates a peaceful retreat that guests seem to thoroughly enjoy.
Family
Sai Rougn Residence - SHA Extra Plus stands out as an ideal choice for family vacations, offering a peaceful retreat away from the noise and hustle of the city. The hotel is set amidst lush greenery, providing a serene backdrop for a relaxing stay. Spacious rooms cater to family needs, equipped with all the essentials for a comfortable experience. The environment is notably calm and quiet, contributing to a safe and child-friendly atmosphere.
Families can enjoy the convenience of the family suites with pool access, perfect for entertaining kids. The staff is consistently praised for their considerate, polite and respectful demeanor, making a strong impression of a family-oriented service. Overall, the friendly atmosphere and thoughtful amenities ensure that both parents and children can enjoy a stress-free holiday.
4 Star
Sai Rougn Residence - SHA Extra Plus has received mixed reviews regarding its four-star rating. Many guests suggest that the hotel falls short of this classification, feeling more akin to a three-star establishment. Several guests have pointed out that the bathroom and gym facilities do not meet the expectations of a four-star hotel. Despite these criticisms, the hotel offers an attractive price point, which some guests appreciate, indicating that for what they paid, the experience was adequate. While the hotel claims to offer numerous extras associated with a higher rating, the general consensus is that it does not fully deliver on the promise of a four-star experience.
Yes, Sai Rougn Residence - SHA Extra Plus has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Sai Rougn Residence - SHA Extra Plus.
No, Sai Rougn Residence - SHA Extra Plus doesn't allow dogs.
No, parking facilities aren't available at Sai Rougn Residence - SHA Extra Plus.
Yes, Sai Rougn Residence - SHA Extra Plus has a gym.