InfoSummary of reviewsHotel Laguna is set in a picturesque Alpine village, providing a serene and captivating escape from city life. Surrounded by lush grounds, mountains and a nearby lake, its location is ideal for nature lovers seeking tranquility and breathtaking views. Recent additions, such as new cottages in the forest, further enrich the experience with beautiful vistas and seclusion. The natural beauty and peaceful ambiance make it a standout choice for a relaxing getaway.
Guests have consistently praised Hotel Laguna's dining options, highlighting the delicious and varied breakfast selections, including standout crab dishes. The on-site restaurant, Mishka, is especially noted for its excellent menu and attentive staff. Despite high prices and the necessity for reservations due to its popularity, the overall dining experience is highly commended.
The rooms at Hotel Laguna are lauded for their cozy, comfortable atmosphere and cleanliness. Guests appreciate the beautiful views, well-equipped cottages and overall homely feeling. Some minor issues, such as plumbing problems and poor soundproofing, have been noted, but these do not significantly detract from the overall positive experiences.
Cleanliness throughout the hotel is frequently praised. Guests highlight the well-maintained rooms and grounds, although there are occasional mentions of areas needing more consistent cleaning. On the whole, the hotel's tidy and inviting atmosphere contributes to a pleasant stay.
The staff at Hotel Laguna have received mixed reviews, though positive feedback predominates. Guests commonly commend the polite, attentive and responsive nature of the staff, especially the administrators. However, some concerns about management and front desk operations, such as booking confusion and communication issues, have been raised.
Hotel Laguna's spa facilities significantly enhance the guest experience, featuring a thermal spa complex with a sauna and pool. The spa is appreciated for its pleasant atmosphere and skilled professionals, making it a valued aspect of the stay.
The pool area is another highlight with two thermal pools and a variety of options, including an indoor heated pool. Guests enjoy the clean and comfortable pool facilities, although some note the heavy chlorination of the free pool. The availability of pool slides and a sauna makes this area suitable for both relaxation and fun activities.
In summary, Hotel Laguna offers a tranquil and scenic retreat with commendable dining, comfortable rooms and well-maintained facilities, supported by mostly attentive and responsive staff, making it an excellent choice for those seeking a peaceful escape in a stunning natural setting. Show more
