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Summary of reviewsArt Hotel Paris Est offers a favorable location especially suitable for concert-goers with its proximity to the Zénith concert hall and Parc de la Villette. The hotel boasts easy access to various public transportation options, including multiple metro and tram stations and is situated near supermarkets, restaurants and shops, adding convenience to its practical location. Despite mixed opinions about the surrounding neighborhood, many guests find it peaceful and strategically well-placed for their needs.
Guests generally appreciate the breakfast service for its convenience with direct delivery to rooms being a highlight. The breakfast includes fresh pastries and is often described as a nice start to the day. However, there are concerns about the limited variety and quality of the offerings, the absence of certain items like milk and hot chocolate and occasional issues with delivery delays and pre-booking confusion. There is significant room for improvement in terms of variety, quality and better communication regarding the breakfast service.
The rooms at Art Hotel Paris Est are spacious and well-equipped, featuring practical amenities such as large bathrooms, kitchenettes, microwaves and comfortable beds. This setup is particularly beneficial for short stays or business trips. However, some guests reported maintenance issues, outdated equipment, cleanliness problems and occasional pest sightings. Despite these concerns, the hotel staff is praised for their attentiveness and responsiveness, contributing to a welcoming atmosphere.
Cleanliness at the hotel receives mixed reviews. While some guests find the rooms to be very clean and comfortable, others note issues like dusty floors, cigarette and mold odors in hallways and inconsistent cleaning services. There are also reports of old and damaged furniture, stained linens and towels and occasional insect problems. The hotel could improve overall cleanliness and maintenance standards.
The staff at Art Hotel Paris Est are frequently commended for their professionalism, friendliness and helpfulness. Guests appreciate the courteous and attentive reception team that enhances their overall stay experience. Specific staff members, such as Mr. Sunil, are noted for their exceptional service. Despite occasional criticisms regarding staff availability and responsiveness, the overall sentiment towards the staff remains positive.
The hotel offers free Wi-Fi, but many guests report persistent issues with connectivity, slow speeds and frequent disconnections. There are complaints about the difficulty in connecting with passwords changing without notice and the general unreliability of the service.
In terms of bedding, guests generally find the beds comfortable and spacious with quality mattresses and clean linens often contributing to a restful sleep. However, some reviews mention issues with bed conditions, such as old or sagging mattresses and the use of two single beds pushed together instead of a double bed, which could be improved.
In summary, while Art Hotel Paris Est provides a strategic and practical location with convenient amenities and friendly staff, potential guests should be aware of the variability in cleanliness, maintenance and Wi-Fi reliability. The comfortable rooms and practical features make it a good option, particularly for short stays and events in the nearby area. Show more
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3-Star Aparthotel
This aparthotel offers air-conditioned rooms with kitchenettes, providing a comfortable and convenient stay. It is well-connected and offers easy access to various attractions. Guests appreciate the rooms and the amenities.
Cheap Aparthotel
Room Types
StudioThis studio has a private entrance and a kitchenette with a microwave, a toaster and a fridge, as well as a stovetop and a coffee machine. It also has a bathroom with free toiletries and a hairdryer.
One-Bedroom ApartmentThis apartment features a kitchenette with a microwave, a toaster and a fridge, as well as a stovetop and a coffee machine. It also has a cable TV and a dining area.
Guest Reviews
6.8
Rated
Location
'Art Hotel Paris Est' enjoys a favorable location, particularly noted for its proximity to the Zénith concert hall and Parc de la Villette, making it an excellent choice for concert-goers. The hotel is well-served by various public transportation options, including multiple metro and tram stations within walking distance, ensuring easy access to the city center and other attractions. Guests appreciate the convenience of nearby amenities such as supermarkets, restaurants and shops.
While the surrounding neighborhood receives mixed reviews with some guests finding it a bit rough and dirty, others find it peaceful, especially at night and appreciate the strategic location for their specific needs.
Overall, the hotel is described as practical and well-placed with good access to public transport, making it a viable option for short stays and events at the nearby venues.
Breakfast
The breakfast experience at Art Hotel Paris Est has received mixed reviews from its guests. Many appreciated the convenience of having breakfast delivered directly to their rooms, a service performed punctually by the attentive and welcoming staff. Some found the food to be hearty, efficient and even delicious at times, stating it was a nice way to start the day. The inclusion of fresh pastries was also a highlight for some guests.
However, the variety and quality of the offerings were areas of concern for many. The breakfast was often described as basic with limited options and repetitive items each day. Items like milk and hot chocolate were notably absent, which disappointed several guests. The light portions and lack of savory choices further detracted from the breakfast experience for some.
Numerous guests felt that the breakfast service was not well communicated with confusion around the need to pre-book and restrictions on the time of delivery. Some reported instances of delayed or missed deliveries, which caused frustration. Moreover, the absence of a breakfast buffet and the practice of serving breakfast in paper bags did not meet the expectations of guests who anticipated a more traditional setup.
While the breakfast service is recognized for its convenience and basic adequacy, there is significant room for improvement in terms of variety, quality and better communication with guests.
Dinner
The Art Hotel Paris Est offers guests a practical yet cozy environment with small kitchens, equipped with essentials, including a microwave, allowing the preparation of basic meals right within the comfort of their rooms. This amenity is particularly valued for those who enjoy the convenience of making their own breakfast or simply buying coffee to start the day leisurely. Additionally, the hotel's proximity to an array of restaurants provides guests ample dining options outside of their rooms.
Located near key attractions like Parc de Villettes and with easy access to the Zenith subway and Tram-param area, the hotel ensures convenient travel throughout the city. While some guests have noted cooking smells from neighboring rooms and common areas, the overall benefit of having an in-room kitchen for late arrivals due to flight problems adds a level of flexibility that's hard to beat.
For those looking to dine in the hotel, it's important to note that dinner typically starts at 8:00 pm and requires pre-booking, ensuring a well-organized experience. Overall, the option for in-room meal prep provides excellent value for travelers seeking both comfort and convenience in their stay.
Rooms
Art Hotel Paris Est offers a variety of spacious and well-equipped rooms that guests have generally found to be clean and comfortable. Many appreciated the large bathrooms, practical kitchenettes and overall room size, which were more than adequate for short stays or business trips. The rooms offer practical amenities like microwaves, coffee machines and ample storage space, making the stay convenient. The beds were often described as comfortable, contributing to a peaceful experience.
However, there are some recurring issues. Some guests reported that rooms did not match the photos and noted the establishment's overall tired condition. Maintenance problems such as leaking shower hoses, outdated equipment and a lack of cleanliness were mentioned, including unpleasant odors and occasional pest issues. The building itself seemed worn out and the elevators were sometimes in poor condition.
One notable positive is the attentive and responsive staff, contributing to a generally welcoming atmosphere. The hotel's location was praised for its proximity to the metro, providing easy access to Paris.
In summary, while the Art Hotel Paris Est's spacious and well-equipped rooms offer good value for money, potential guests should be aware of the maintenance and cleanliness issues that could affect their stay.
Beds
Art Hotel Paris Est offers a mix of experiences when it comes to their beds, but the consensus leans towards positive. Many guests have enjoyed the comfort and spaciousness of the beds, particularly praising the king-size and large beds. The bedding quality has been highlighted frequently with mentions of comfortable mattresses and clean bedspreads contributing to a good night's sleep. Some guests noted the beds as very comfortable and described their experiences as providing a cozy and tranquil setting.
However, there are a few mixed reviews. While many found the beds comfortable, some visitors reported issues with bed conditions such as old or sagging mattresses, uncomfortable springs and mediocre bedding. The use of two single beds pushed together instead of a genuine double bed was a point of concern for some. Additionally, a few reviews mentioned the need for better mattress cleaning and the occasional presence of stains or hair.
In short, while Art Hotel Paris Est offers generally comfortable beds and bedding conducive to restful sleep, guests may encounter occasional inconsistencies in mattress quality and bed configurations.
Cleanliness
Visitors to 'Art Hotel Paris Est' have shared varied experiences regarding the cleanliness of the hotel. While some guests found their rooms to be very clean, spacious and well-equipped, others noted significant cleanliness issues. Recurring complaints include dusty floors, odors of cigarettes and mold in the hallways and general maintenance problems such as old and damaged furniture. Several reviews also mentioned the unfortunate presence of insects, particularly cockroaches and issues with stained bed linens and towels. Additionally, some guests experienced inconsistent cleaning services with reports of rooms not being cleaned during their stay and poor hygiene in bathrooms. On the positive side, those who appreciated the cleanliness did mention very clean studios and clean, comfortable bedding. However, overall feedback indicates that the hotel's cleaning standards and maintenance could be improved to ensure a more pleasant stay for all guests.
Staff
In guest reviews of 'Art Hotel Paris Est,' the majority highlight the professionalism, friendliness and helpfulness of the staff. Many guests appreciated the welcoming and attentive nature of the reception team, noting their courtesy and willingness to provide information and assistance. The staff consistently delivered services such as breakfast to rooms promptly and efficiently, enhancing the overall guest experience.
Despite some isolated instances of unfriendliness and communication difficulties, most guests praised the staff for their kindness and enthusiasm. Several reviews mentioned the warm and caring welcome by the receptionists, emphasizing the pleasant and professional demeanor maintained by the team. Specific individuals, including a receptionist named Mr. Sunil, were commended for their attentive and friendly service.
However, it's worth noting there were occasional criticisms regarding staff availability and responsiveness with some guests experiencing delays or unhelpful interactions at check-in and during issue resolution. Despite these few negative remarks, the overall sentiment toward the staff at 'Art Hotel Paris Est' remains positive, reflecting a largely supportive and professional team committed to guest satisfaction.
Wi-Fi
'Art Hotel Paris Est' offers free Wi-Fi, but multiple guest reviews highlight persistent issues with the internet service. Many guests experienced no available connection, poor connectivity or invalid IP addresses that led to error messages lasting for days. In several instances, Wi-Fi did not reach the rooms and the connection was described as unreasonably slow and prone to frequent disconnections. Despite the fact that Wi-Fi is included in the price, guests reported difficulty in connecting with passwords sometimes being changed without notice. Even attempts to pay for a better connection did not remedy the situation. The general sentiment implies that Wi-Fi can be unreliable or entirely non-functional during stays at this hotel.
No, Art Hotel Paris Est doesn't have any pool.
No, a spa isn't available at Art Hotel Paris Est.
No, Art Hotel Paris Est doesn't allow dogs.
No, parking facilities aren't available at Art Hotel Paris Est.