Guests have provided mixed feedback about the pool at Four Points by Sheraton Cleveland-Eastlake. Some reviews mentioned that there is no pool open with some stating that people have been complaining about the closed pool for years. However, there were some reviews that said the swimming pool was open. Others reported that the fitness and pool rooms were closed due to COVID-19, while some were allowed too many people per room. Overall, the reviews indicated that the hotel is a clean and regular hotel, but the pool closure was disappointing to some guests who were expecting to enjoy it. One guest was particularly frustrated after seeing a beautiful pool on the hotel's website but finding out it has been closed since the pandemic started. Despite the mixed reviews about the pool, guests can look forward to the other amenities and conveniences that the hotel has to offer.
Holiday Inn Express & Suites - Madison by IHG is highly regarded for its exceptional offerings in several key areas, making it a preferred choice for travelers. Its prime location near major roads and Main Street Madison provides both convenience and accessibility, serving as an ideal stopover that remains surprisingly quiet despite its proximity to highways. Guests appreciate the modern and clean facilities that make the hotel a comfortable venue for a short stay, further enhanced by its friendliness and accommodating staff.
A standout feature of the hotel is its breakfast experience, which receives consistent praise for a diverse selection catering to various dietary preferences, featuring hot and cold options, and an always-available coffee station. The well-stocked and clean breakfast area, along with friendly and helpful staff, contributes to the excellent dining experience.
Rooms at the Holiday Inn Express & Suites impress with their ultra-modern design, cleanliness, and comfort. Guests frequently comment on the spaciousness and comfort of the beds, describing them as inviting and restful. The attention to cleanliness is a recurring highlight, with the hotel feeling new and well-maintained, offering a blend of modern comforts and functional amenities for a pleasant and hassle-free visit.
The staff at the hotel consistently receive accolades for their exceptional service and friendliness. Known for their warm greetings and local knowledge, the staff significantly enhance the guest experience by providing valuable recommendations and assistance. Their commitment to creating a welcoming and informative environment is evident throughout guest reviews.
Overall, Holiday Inn Express & Suites - Madison by IHG stands out for its clean and modern accommodations, superb location, excellent breakfast offerings, comfortable beds, and dedicated staff, making it a top recommendation for travelers seeking convenience and comfort in Madison.
Despite being advertised as an alluring feature, the pool at Willow Lodge Willoughby Cleveland remains closed and has reportedly been out of use for two years. This has left guests disappointed as many were looking forward to enjoying this amenity. The closures seem consistent across multiple reviews, with guests expressing frustration at the lack of availability. In addition to the pool issues, the hotel also faces criticism for cleanliness, with some reports of insect infestations and unclean rooms, further detracting from the overall guest experience.
The Hilton Garden Inn Cleveland East / Mayfield Village offers an indoor heated pool and spa, which guests absolutely loved, especially during these times where pools are scarce. Although a few negative comments about the pool were brought up, the majority of guests had a great time swimming and relaxing. The pool towels were a bit small, but guests were proactive in helping replenish them. The only downside was the lack of supervision and cleanliness at times. Regardless, the pool was a highlight of the hotel for many happy guests.
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