The Old Custom House
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Summary of reviewsThe Old Custom House in Padstow captures the essence of a quintessential Cornish experience with its prime harbourside location, offering delightful views and immediate access to the town's attractions. Guests frequently praise its central position, making it an ideal base for both exploration and relaxation, surrounded by charming stone cottages and scenic trails.
The service at The Old Custom House is consistently lauded with reviews highlighting the exceptionally friendly and professional staff who contribute to a welcoming and homely atmosphere. From the warm reception to the attentive dining staff, the team’s commitment to guest satisfaction stands out. This sense of hospitality extends to families and pet owners with thoughtful provisions like doggie goodie bags and child-friendly attention.
Cleanliness is another standout feature with guests often describing the rooms and facilities as spotless and well-maintained. The boutique atmosphere is enhanced by modern and stylish décor, ensuring both comfort and aesthetic pleasure. The beds, in particular, receive high praise for their comfort and luxury, providing a restful sleep that many guests liken to sleeping on a cloud.
The breakfast experience is a major highlight, offering a generous selection of delicious, freshly cooked options that cater to various dietary preferences, including vegan, vegetarian and gluten-free choices. The pleasant ambiance, particularly the harbour views, adds to a satisfying start to the day.
Dinner at The Old Custom House also garners positive feedback with guests enjoying the well-presented, high-quality meals that accommodate diverse diets. The vibrant pub atmosphere, occasionally featuring live music, enhances the dining experience. Although some guests noted limited menu options and high prices, the overall sentiment remains favourable.
In essence, The Old Custom House combines exceptional location, outstanding service and comfortable, clean accommodations to offer a delightful stay. Its blend of boutique charm and luxurious touches makes it a highly recommended choice for visitors seeking to immerse themselves in the beauty and activity of Padstow.
Categories
The service at The Old Custom House is consistently lauded with reviews highlighting the exceptionally friendly and professional staff who contribute to a welcoming and homely atmosphere. From the warm reception to the attentive dining staff, the team’s commitment to guest satisfaction stands out. This sense of hospitality extends to families and pet owners with thoughtful provisions like doggie goodie bags and child-friendly attention.
Cleanliness is another standout feature with guests often describing the rooms and facilities as spotless and well-maintained. The boutique atmosphere is enhanced by modern and stylish décor, ensuring both comfort and aesthetic pleasure. The beds, in particular, receive high praise for their comfort and luxury, providing a restful sleep that many guests liken to sleeping on a cloud.
The breakfast experience is a major highlight, offering a generous selection of delicious, freshly cooked options that cater to various dietary preferences, including vegan, vegetarian and gluten-free choices. The pleasant ambiance, particularly the harbour views, adds to a satisfying start to the day.
Dinner at The Old Custom House also garners positive feedback with guests enjoying the well-presented, high-quality meals that accommodate diverse diets. The vibrant pub atmosphere, occasionally featuring live music, enhances the dining experience. Although some guests noted limited menu options and high prices, the overall sentiment remains favourable.
In essence, The Old Custom House combines exceptional location, outstanding service and comfortable, clean accommodations to offer a delightful stay. Its blend of boutique charm and luxurious touches makes it a highly recommended choice for visitors seeking to immerse themselves in the beauty and activity of Padstow.
Family Friendly Hotel
This hotel is family-friendly with excellent reviews. It offers comfortable accommodations and is well-located for exploring Padstow.
Hotel with Free Wi-Fi
Located on South Quay, The Old Custom House hotel offers free Wi-Fi. This allows guests to easily connect to the internet from the comfort of their rooms and throughout the hotel's public spaces.
4-Star Hotel
The Old Custom House overlooks Padstow's medieval harbour and offers light, elegant bedrooms with luxurious bathrooms. The stylish restaurant serves fresh, local fish and seafood, and award-winning breakfasts are served daily. Its prime location and friendly staff enhance the overall experience.
Boutique-style Hotel
Guest Reviews
The Old Custom House enjoys a prime spot right at the heart of Padstow, making it an ideal base for exploring this charming Cornish town. Guests consistently rave about its superb location, noting its position directly on the harbour and central to all of Padstow's attractions, shops, restaurants and pubs.
Visitors appreciate the picturesque views overlooking the harbour, stone cottages and the convenience of nearby public parking. The central setting offers easy access to hiking trails, the quayside and the bustling town center, providing both a scenic and practical experience.
Many reviews highlight the excellent service, friendly staff and comfortable accommodations, contributing to an overall delightful stay. The rooms, some offering stunning harbour views, are described as spacious and cozy, adding to the charm of the hotel. The vibrant atmosphere of the on-site pub further enhances the guest experience.
In essence, the Old Custom House combines an unbeatable location with comfort and convenience, making it a favorable choice for visitors looking to immerse themselves in the beauty and activity of Padstow.
The breakfast at The Old Custom House consistently receives high praise from its guests. Words like delicious, tasty and excellent recurrently appear to describe the breakfast experience. Guests highlight a generous selection of breakfast options with many enjoying freshly cooked-to-order meals that offer delightful flavors and sufficient variety to cater to various dietary preferences, including vegan, vegetarian and gluten-free options. Many reviews note the breakfast was not only satisfying but also provided a hearty start to their day, perfect for fueling activities such as walking tours.
Additionally, the breakfast setting, notably some with views overlooking the harbor, enhanced the morning dining experience. The breakfast staff were often mentioned as friendly and professional, ensuring a pleasant start to the day. Standout items mentioned include amazing pancakes, full English breakfasts and special dishes like eggs royal. There were a few criticisms regarding specific items such as overcooked eggs, salty bacon or the occasional out-of-stock croissants. However, these instances seemed overshadowed by the overall positive feedback with numerous guests noting the high standards of food quality and service.
In short, the breakfast at The Old Custom House is a significant highlight for many guests, renowned for its variety, quality and the pleasant atmosphere in which it is served, contributing to a highly recommended stay.
The dinner experience at The Old Custom House has received predominantly positive feedback from guests. Patrons repeatedly praised the food, describing it as very good, delicious and even fantastic. The pub food especially stood out with many reviews highlighting its excellence despite being traditional English fare. The menu offered various choices and substances, satisfying different dietary preferences, including vegan diets. Diners appreciated the well-presented and high-quality meals and the atmosphere of the bar and restaurant was noted as lovely, adding to the overall enjoyment of the experience.
There were occasions like music nights, including open mic events, which guests found to be excellent and added an extra layer of entertainment to their dining experience. The pub and restaurant areas were described as comfortable with good service and a welcoming ambiance.
While the majority of the reviewers had an excellent experience, a few mentioned that the dinner menu could be limited and that certain items were unavailable at times. There were also some comments on the high prices and instances of food being tepid or not to everyone's liking. Despite these occasional setbacks, the general consensus was that The Old Custom House offered a great evening meal experience, making it a recommended dining spot even for those not staying at the hotel.
The rooms at The Old Custom House offer a variety of experiences, largely skewing towards the positive. Many guests appreciated the spaciousness of their accommodations, highlighting their large, comfortable and beautifully presented rooms. Some rooms provide stunning views of Padstow harbour, which greatly enhances the overall experience. The rooms are described as well-appointed with necessary amenities and a good selection of tea and coffee items. Cleanliness was also a strong point with many reviews praising the rooms as spotless, tidy and equipped with modern decor.
Several guests found the rooms to be cozy and warm, featuring comfortable beds and luxurious touches like full-sized baths and Elemis products. Despite the generally positive feedback, there were some dispersions cast. A few rooms were criticized for being either too small, dark or in need of updates and refurbishing. Noise from neighboring bars or streets was occasionally mentioned as a downside, along with some issues with decor and maintenance such as peeling paint and dusty fixtures.
Overall, the beautiful views, spaciousness, cleanliness and comfort of the rooms at The Old Custom House are frequently cited, making it a commendable option for a stay, albeit with a small number of rooms requiring some attention.
At The Old Custom House, the bed quality notably stands out in guest reviews. A recurring theme is the high level of comfort provided by the beds with many guests describing the beds as very comfortable, big and even scrumptiously comfortable. Super king-sized and big double beds receive particular mention for their spaciousness and luxury. Guests frequently highlight the softness of the beds and pillows, contributing to a restful sleep experience that some equate to sleeping on a cloud.
However, not all feedback is universally positive; a few guests noted the beds were either too small or too soft for their preference. Despite this, the overwhelming sentiment leans heavily towards satisfaction with the comfort and size of the beds. The reviews suggest that The Old Custom House takes the quality and maintenance of its bedding seriously, aiming to provide a cozy and restful stay for its guests.
The reviews for The Old Custom House consistently highlight the exceptional cleanliness of the hotel. Guests frequently describe the rooms as spotlessly clean, very clean, clean and tidy. The hotel maintains a high standard of hygiene across all areas, reflected in phrases such as impeccable cleanliness and meticulously clean. The facilities are also well-maintained with clean and comfortable rooms being a common compliment. Positive comments about the decor and comfortable accommodations add to the overall appeal. Although there were occasional mentions of dust and some areas needing updates, the overwhelming feedback underscores a well-kept and pleasant environment for guests.
The Old Custom House shines through its outstanding staff, who consistently receive accolades from guests. Reviewers highlight the friendliness and helpful nature of the team, describing them as attentive, efficient and professional. The reception staff are particularly noted for their warm and welcoming demeanor, immediately making guests feel at home. Similarly, the bar and restaurant staff are praised for being bright, chatty and ensuring a pleasant dining experience.
Numerous guests mention the staff's ability to go above and beyond, providing exceptional service that makes stays memorable. Whether dealing with inquiries, fetching items like missing tea kettles or generally accommodating guests’ needs, the team consistently strives to please. The atmosphere created by the collective efforts of the cheerful and hardworking staff contributes to an overall welcoming and enjoyable environment.
While one review mentioned a less-than-satisfactory experience with a member of the night staff, the overwhelming consensus paints a picture of a dedicated team committed to guest satisfaction. The staff at The Old Custom House are undoubtedly the establishment’s main asset, greatly enhancing the overall experience with their exemplary service and genuine hospitality.
The Old Custom House appears to be a favorable choice for those traveling with children and pets. The hotel provides thoughtful touches like doggie goodie bags for guests who bring their pets, making it a welcoming environment for families with dogs. The staff’s exceptional hospitality, particularly towards children, stands out as they go out of their way to make young guests feel special. The hotel has its limitations, such as the absence of a lift, which may pose challenges for elderly family members. However, overall, families can expect a friendly and inclusive atmosphere with the staff ensuring a warm and accommodating experience for all members of the family.
The Old Custom House is known for its stylish and quirky building, making it a delightful b&b to stay in. Guests have highlighted the beautiful and meticulously clean rooms, which are modern and well-maintained. The showers are praised for being warm and modern, adding to the overall comfort. The interior decor is consistently described as lovely with great attention to detail, providing a sense of a boutique hotel experience.
The Old Custom House exudes a sense of luxury that is apparent in every detail. Guests have praised the beautifully appointed rooms, emphasizing features like luxurious bedding and pillows that promise a comfortable night's sleep. The bathrooms also leave a lasting impression with their huge baths, luxurious showers and an array of premium toiletries. The presence of fluffy towels and generous toiletry offerings further adds to the up-market appeal of this establishment. An upgraded deluxe room comes highly recommended by visitors, being described as 100% worth it. Overall, The Old Custom House effortlessly combines comfort and elegance, delivering a truly luxurious experience.
Location Show Map
Location
Visitors appreciate the picturesque views overlooking the harbour, stone cottages and the convenience of nearby public parking. The central setting offers easy access to hiking trails, the quayside and the bustling town center, providing both a scenic and practical experience.
Many reviews highlight the excellent service, friendly staff and comfortable accommodations, contributing to an overall delightful stay. The rooms, some offering stunning harbour views, are described as spacious and cozy, adding to the charm of the hotel. The vibrant atmosphere of the on-site pub further enhances the guest experience.
In essence, the Old Custom House combines an unbeatable location with comfort and convenience, making it a favorable choice for visitors looking to immerse themselves in the beauty and activity of Padstow.
Breakfast
Additionally, the breakfast setting, notably some with views overlooking the harbor, enhanced the morning dining experience. The breakfast staff were often mentioned as friendly and professional, ensuring a pleasant start to the day. Standout items mentioned include amazing pancakes, full English breakfasts and special dishes like eggs royal. There were a few criticisms regarding specific items such as overcooked eggs, salty bacon or the occasional out-of-stock croissants. However, these instances seemed overshadowed by the overall positive feedback with numerous guests noting the high standards of food quality and service.
In short, the breakfast at The Old Custom House is a significant highlight for many guests, renowned for its variety, quality and the pleasant atmosphere in which it is served, contributing to a highly recommended stay.
Dinner
There were occasions like music nights, including open mic events, which guests found to be excellent and added an extra layer of entertainment to their dining experience. The pub and restaurant areas were described as comfortable with good service and a welcoming ambiance.
While the majority of the reviewers had an excellent experience, a few mentioned that the dinner menu could be limited and that certain items were unavailable at times. There were also some comments on the high prices and instances of food being tepid or not to everyone's liking. Despite these occasional setbacks, the general consensus was that The Old Custom House offered a great evening meal experience, making it a recommended dining spot even for those not staying at the hotel.
Rooms
Several guests found the rooms to be cozy and warm, featuring comfortable beds and luxurious touches like full-sized baths and Elemis products. Despite the generally positive feedback, there were some dispersions cast. A few rooms were criticized for being either too small, dark or in need of updates and refurbishing. Noise from neighboring bars or streets was occasionally mentioned as a downside, along with some issues with decor and maintenance such as peeling paint and dusty fixtures.
Overall, the beautiful views, spaciousness, cleanliness and comfort of the rooms at The Old Custom House are frequently cited, making it a commendable option for a stay, albeit with a small number of rooms requiring some attention.
Beds
However, not all feedback is universally positive; a few guests noted the beds were either too small or too soft for their preference. Despite this, the overwhelming sentiment leans heavily towards satisfaction with the comfort and size of the beds. The reviews suggest that The Old Custom House takes the quality and maintenance of its bedding seriously, aiming to provide a cozy and restful stay for its guests.
Cleanliness
Staff
Numerous guests mention the staff's ability to go above and beyond, providing exceptional service that makes stays memorable. Whether dealing with inquiries, fetching items like missing tea kettles or generally accommodating guests’ needs, the team consistently strives to please. The atmosphere created by the collective efforts of the cheerful and hardworking staff contributes to an overall welcoming and enjoyable environment.
While one review mentioned a less-than-satisfactory experience with a member of the night staff, the overwhelming consensus paints a picture of a dedicated team committed to guest satisfaction. The staff at The Old Custom House are undoubtedly the establishment’s main asset, greatly enhancing the overall experience with their exemplary service and genuine hospitality.
Family
Boutique-Style
Luxury
No, The Old Custom House doesn't have any pool.
No, a spa isn't available at The Old Custom House.
No, The Old Custom House doesn't allow dogs.
No, parking facilities aren't available at The Old Custom House.
No, The Old Custom House doesn't have a gym.
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