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Summary of reviewsDomaine Des Hautes Fagnes emerges as an elegantly situated retreat known for its tranquil natural surroundings, expansive gardens and captivating views of the Ardennes and High Fens. The hotel provides an ideal setting for relaxation, wellness and various outdoor activities such as hiking and mountain biking. The establishment's prime location also allows for easy access to cultural excursions across Belgium, Germany and Luxembourg.
The breakfast offerings generate mixed reviews; while many guests appreciate the generous and delicious selection with local products and unique offerings like show cooking for omelettes, there are criticisms regarding the buffet's variety and value for money. Dinner experiences are generally positive with guests praising the well-prepared and tasty meals at both the hotel restaurant and brasserie. However, there are occasional complaints about the high prices and service efficiency.
Rooms at Domaine Des Hautes Fagnes are commended for their cleanliness, spaciousness and modern amenities. Many guests appreciate the luxurious feel, large bathtubs and practical design despite some minor issues with air conditioning and dated features. Renovations have been well-received, indicating a continual improvement in room quality. The wellness facilities add significant value, offering a serene and clean environment for relaxation.
Cleanliness is a strong suit of the hotel with guests frequently highlighting the spotless rooms, wellness areas and overall tidy environment. Similarly, the staff receive high praise for their friendliness, professionalism and attentiveness, contributing positively to the guest experience despite some language barriers.
The free WiFi, however, presents mixed feedback with some guests experiencing connectivity issues and a need for improved communication regarding access codes.
The spa and pool facilities consistently impress, described as clean, well-maintained and featuring a variety of excellent amenities like saunas, jacuzzis and outdoor wellness options. Although the additional fees for spa access and minor operational critiques exist, the overall wellness experience is lauded as top-notch.
For families, the hotel offers several engaging amenities, including alpacas and opportunities for hikes and excursions. Despite a lack of dedicated children’s activities and menu, the general family experience is positive but has room for enhancement.
Beds receive praise for their comfort and quality, though opinions on mattress firmness vary and some guests noted issues with plastic mattress protectors and double beds configured as singles.
In summary, Domaine Des Hautes Fagnes stands out for its serene natural setting, comprehensive wellness facilities and attentive service, making it an excellent choice for a romantic getaway or a rejuvenating break amidst nature. While there are areas for improvement, particularly in breakfast variety, WiFi connectivity and family services, the overall experience is largely positive and memorable. Show more
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Categories
Luxury Hotel
This 4-star wellness hotel features a 2500 m² wellness center with an indoor heated swimming pool, sauna, Turkish bath, and outdoor spa with bubble baths. It offers various massages and treatments, and some suites provide unique immersive nature sound and light experiences.
Hotel for Honeymoon
Located in a natural reserve, this domain offers a peaceful and scenic retreat. The hotel's setting is ideal for couples who enjoy outdoor activities and serene landscapes.
Hotel with Spa
The hotel provides spa facilities and is situated in a natural setting, promoting relaxation and well-being.
Family Friendly Hotel
Located in a natural setting, it offers opportunities for outdoor activities and exploration. The hotel provides amenities suitable for families looking to enjoy the natural surroundings.
Romantic Hotel
Located in Ovifat within the High Fens natural park, this 'Domaine' offers a serene and beautiful natural setting. It's perfect for couples who enjoy nature and tranquility for their romantic retreat.
Hotel with Swimming Pool
Surrounded by the High Fens Nature Reserve, this hotel offers a wellness center with an indoor pool. Guests can enjoy the swimming pool, sauna, hammam, and jacuzzi for an additional fee.
Indoor Pool
Business Hotel
This hotel is suitable for business travelers, providing amenities and services to accommodate their needs.
Hotel with Indoor Pool
The hotel's spa features an indoor swimming pool, a sauna, a hammam, and a spa bath. Additionally, there is an outdoor jacuzzi and sauna. Access to the wellness center is available at an additional cost, and children are allowed in the swimming pool during specific hours.
Hotel with EV Charging Stations
Dog Friendly Hotel
4-Star Hotel
Room Types
Double or Twin Room ClassiqueThis room is fitted with a flat-screen TV, free WiFi and a private bathroom.
This room has a large double bed as standard. If you require TWIN beds (separate), please let the property know by email before arrival.
SuiteThis suite boasts a hot tub and a spa bath. This suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. This wheelchair accessible suite features air conditioning, a seating area with a flat-screen TV and a roll-in shower. The unit offers 1 bed.
Executive SuiteGuests will have a special experience as this suite provides a hot tub and a spa bath. This suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. This wheelchair accessible suite features air conditioning, a seating area with a flat-screen TV and a roll-in shower. The unit offers 1 bed.
Double comfortThe double room features air conditioning, a minibar, as well as a private bathroom boasting a shower and a hairdryer. The double room offers a tea and coffee maker, a dining area, a wardrobe, a safe deposit box, as well as a flat-screen TV. The unit has 1 bed.
Superior Double RoomProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room features carpeted floors, a seating area with a flat-screen TV, a minibar, a tea and coffee maker, as well as a dining area. The unit offers 1 bed.
Guest Reviews
8.0
Very Good
Location
Domaine Des Hautes Fagnes is an elegantly situated retreat enveloped in the serene beauty of nature. Nestled in a spacious garden, this tranquil escape offers captivating views of the Ardennes and the surrounding High Fens, making it an ideal location for picturesque walks and hiking excursions. The hotel’s strategic position is perfect for outdoor enthusiasts who enjoy scenic hikes, mountain biking and exploring nearby trails like the Venntrilogie and various other walking routes.
The peaceful environment and calm setting provide an excellent backdrop for wellness and relaxation, allowing visitors to unwind completely. The estate itself is beautiful with lovely parks and charming alpacas adding to its appeal. Guests can also enjoy the convenience and ease of access to the hotel’s high-quality amenities, such as the well-praised wellness facilities.
Strategically, the hotel is well-positioned for city trips spanning Belgium, Germany and Luxembourg, offering a diverse array of excursions. Despite its remote location, it serves as a perfect base for enjoying nature at its finest while being close enough to various attractions.
Overall, Domaine Des Hautes Fagnes combines a magnificent natural setting with excellent services, making it a prime destination for those seeking a romantic getaway or a rejuvenating break amidst nature.
Breakfast
Visitors to Domaine Des Hautes Fagnes have mixed feelings about the breakfast offerings. The majority of reviews highlight the breakfast as generous, delicious and extensive with many appreciating the wide selection of cheeses, pastries and tasty coffee. The quality of the local products used receives frequent praise and several guests mention the spacious and pleasant breakfast room. Some reviews also note unique offerings like champagne and show cooking for omelettes.
However, there are a number of criticisms. Some guests find the breakfast area large and uninviting with limited ventilation. Others point out that the buffet lacks diversity and healthy options with only one type of egg available and no fresh juice or black tea. Price is another common concern, as some feel that the cost of €20 is not justified by the quality or variety provided. Basic issues, such as industrial orange juice, limited jam options and overcooked eggs, are also mentioned as areas needing improvement.
Despite these drawbacks, many guests still find the breakfast enjoyable and more than adequate, appreciating the relaxed atmosphere and the overall quality of their stay.
Dinner
Despite some mixed feedback, the dining experience at Domaine Des Hautes Fagnes generally receives positive remarks. Guests frequently highlight the delicious food available at both the hotel restaurant and brasserie with several noting that the meals were well-prepared and tasty. The breakfast, in particular, is often praised for its deliciousness. The staff's friendliness and the intimate atmosphere at the restaurant contribute to a pleasant dining experience.
However, some guests find the food at the brasserie to be overpriced and not up to their expectations with issues such as industrial quality, small portions and occasional lackluster taste. Moreover, there are frequent complaints about long waiting times during dinner service, suggesting that improvements could be made in efficiency.
Overall, while the majority of guests enjoy their meals and appreciate the ambiance, there are areas for potential enhancement to better align the food quality and service with the hotel's four-star reputation.
Rooms
Domaine Des Hautes Fagnes receives mixed reviews for its rooms, though there's an overwhelming emphasis on positive aspects that shouldn't be overlooked. Guests frequently commend the hotel for its clean, beautifully decorated and luxurious rooms with many highlighting spaciousness as a key feature. Some rooms are equipped with modern amenities and offer stunning views with upgrades to suites often receiving particular praise for their exceptional comfort and aesthetic appeal.
The wellness facilities significantly enhance the stay, adding a touch of tranquility and relaxation, often included as part of the room package. Rooms are noted for their practicality, often equipped with large bathtubs, double sinks and comfortable beds. Despite some minor issues such as the lack of air conditioning, small size in some instances and occasional outdated features, the overall room experience tends to lean towards comfort and cleanliness.
Furthermore, guests appreciate the strategic location of the hotel, which is close to walking trails and the rooms are frequently described as soundproof and cozy, providing a peaceful retreat. The ongoing renovations appear to be positively received, implying a continual improvement in room quality.
However, it should be noted that there are occasional remarks about room size discrepancies and lack of some amenities such as refrigerators and minibars. Also, some guests have concerns about the room temperatures and the quality of breakfast. Overall, the hotel’s rooms, coupled with its wellness offerings, create a generally pleasant stay that meets high standards in terms of comfort and beauty.
Beds
The beds at Domaine Des Hautes Fagnes receive a range of feedback from guests with the majority highlighting their comfort and quality. Many guests found the bedding to be very comfortable and well-maintained with some describing it as delightful and delicious. The hotel offers a variety of bed sizes and several reviews praised the large, quiet and comfortable beds, ideal for guests of any size. The overall quality of the bedding received high marks, often noted as top quality and neat.
However, opinions on the mattress firmness were mixed. While many guests enjoyed the comfort, others found the mattresses to be too hard and the beds to be narrow. Some also mentioned the use of plastic mattress protectors, which can create noise during the night. The setup of double beds with two single mattresses pushed together was another point of discomfort for a few.
Despite these mixed experiences, the general consensus is that the bedding at Domaine Des Hautes Fagnes offers a comfortable night's sleep for most visitors.
Cleanliness
Domaine Des Hautes Fagnes consistently impresses visitors with its high standards of cleanliness and modern, comfortable facilities. The rooms and wellness areas are frequently highlighted for being very clean and well-maintained, ensuring a pleasant experience for guests. Many reviews commend the hygiene levels across the hotel with several noting the modern and tidy interiors. The wellness center also garners praise for being both clean and pleasant, offering a tranquil retreat.
Despite some minor critiques regarding occasional mess and isolated instances where cleanliness could improve, the overall sentiment is overwhelmingly positive. Guests appreciate the cleanliness indoors and outdoors, contributing to a comfortable and hygienic stay. The modern decor and well-equipped rooms further enhance the overall experience, making Domaine Des Hautes Fagnes a reliable choice for those seeking a clean and comfortable escape.
Staff
The staff at Domaine Des Hautes Fagnes consistently receive high praise for their friendliness and professionalism. Many guests highlighted the warm reception they received upon arrival and found the staff to be extremely attentive throughout their stay. The hostesses and receptionists were frequently mentioned for providing clear information and being particularly accommodating. Despite some language barriers with many staff members primarily speaking French and only a few conversant in English, the overall kindness and helpfulness of the team stood out.
The service, especially in the brasserie and wellness areas, was characterized as super friendly and very helpful. Guests appreciated the staff’s respectful and competent manner, noting their availability and willingness to assist at any time. Specific individuals, such as the receptionist named Kelly, were commended for their exceptional service and problem-solving abilities.
A few reviews mentioned less favorable experiences, pointing out instances where staff members were less engaging or capable of communicating in English. However, these were overshadowed by the numerous positive comments about the staff's warmth, understanding and professionalism.
Overall, the staff’s friendliness and dedication significantly contributed to many guests having a pleasant and memorable stay at Domaine Des Hautes Fagnes.
Wi-Fi
The WiFi at Domaine Des Hautes Fagnes has received mixed reviews from guests. Some appreciated the good connection, while others experienced frequent issues such as the need to restart the WiFi every few minutes and poor reception in certain areas, including the restaurant and rooms. Communication about WiFi services and access codes could also be improved, as some guests noted a lack of information available in the rooms. Overall, while there are positive aspects regarding WiFi, it appears that improvements are needed to ensure a consistently reliable and accessible connection throughout the hotel.
Spa
Nestled in a picturesque setting, Domaine Des Hautes Fagnes offers a superb wellness experience that guests have consistently praised. The spa area is described as clean, quiet and well-maintained, providing a serene environment for relaxation. Visitors particularly appreciated the variety of facilities, including a spacious and excellent sauna, comfortable jacuzzi and beautiful outdoor wellness options complete with an outdoor jacuzzi.
The wellness center with its extensive and top-notch facilities, was highlighted as being a major asset to the hotel. The inclusion of small saunas, a Hammam and top thalasso equipment contributed to the overall enjoyable experience. Guests found the lounge areas to be very comfortable and the relaxation room, equipped with water beds and massage chairs, offered a tranquil retreat.
Despite some minor criticisms regarding costs, such as the additional €30 fee for spa access and the need to book time slots for use, the feedback on the spa's cleanliness and pleasant ambiance remained consistently positive. The hotel's friendly staff and family atmosphere further enhanced the experience, making it an excellent choice for those seeking relaxation after hiking or exploring the beautiful region of the Fagnes.
However, some guests felt that certain wellness facilities were not functioning optimally and there were mentions of an absence of outdoor pool and outdoor bar service in the wellness area. Nonetheless, the spa's overall high standards and the comprehensive range of available treatments ensured that most guests had a fantastic and relaxing stay, describing the wellness area as feeling like paradise.
Pool
Domaine Des Hautes Fagnes offers an impressive swimming pool experience with consistently positive remarks regarding cleanliness and maintenance. Guests frequently highlight the pool, along with the sauna and jacuzzis, as being clean and pleasant, contributing to a luxurious spa experience. The spa facilities are well-maintained and feature an outdoor hot tub, adding to the overall appeal.
Despite these positives, there are a couple of minor inconveniences. Some reviewers mentioned a 30-euro fee for three hours of swimming, which could be a consideration for budget-conscious travelers. Additionally, a few noted the pool water was cold and there was an occasional musty smell. However, these issues seem to be exceptions rather than the rule.
For a serene and refreshing retreat complete with top-notch thalasso equipment and well-maintained amenities, Domaine Des Hautes Fagnes appears to be a favorable choice. And while the additional costs might be a downside, the overall pool and spa area consistently earns high marks from the guests.
Family
Domaine Des Hautes Fagnes is a family-friendly hotel that offers several amenities and activities suited for both kids and adults. The presence of alpacas on the premises adds an exciting and unique aspect for children. The staff at the hotel are frequently praised for their friendliness and attentiveness, which contributes positively to the family's overall experience.
Guests highlight the beautiful rooms and bathrooms as well as the excellent restaurant and brasserie, although there is a noted need for a dedicated children's menu. The region of the Fagnes provides ample opportunities for nearby walks and excursions that families can enjoy together. Additionally, the hotel features top-notch thalasso equipment and a superb swimming pool, which are well appreciated.
Despite the positives, there are some concerns. Some guests feel the hotel is a bit expensive and think that certain family-related services could be improved. Options for activities, specifically aimed at children, seem limited and there were comments about the place not being ideal for children. Nevertheless, the overall sentiment points to a pleasant stay with family-friendly facilities, making it one of the better hotels in the region.
4 Star
Domaine Des Hautes Fagnes features facilities and amenities that align with a four-star rating, including top thalasso equipment and a superb swimming pool. The hotel provides a luxurious experience with offerings suitable for a family stay, reflecting the four-star category. However, many guests noted that certain aspects did not meet their expectations for a four-star hotel, particularly regarding the breakfast and cleanliness. The breakfast was often described as meager and not diverse, falling below the standard expected for a hotel of this rating. Additionally, some guests pointed out the absence of air conditioning and high service costs as areas needing improvement. There were also concerns about the fairness of charging fees for the large parking lot. While the overall service quality was sometimes questioned, the hotel's luxurious setting and equipment were appreciated.
Indoor Pool
Domaine Des Hautes Fagnes offers a range of indoor spa facilities that appeal to guests looking for relaxation. The wellness space features a swimming pool, two jacuzzis, two indoor saunas and a small indoor steam room, providing a comprehensive set of amenities for a rejuvenating experience. Visitors appreciate the ample seating available around the pool, making it comfortable for larger groups or families. Special packages that include access to these facilities add value to the stay.
Romantic
Domaine Des Hautes Fagnes offers an enchanting getaway experience perfectly suited for couples seeking romance. The hotel exudes charm and relaxation, providing a dream-like suite environment that is perfect for a romantic stay. Renowned as an intimate and romantic establishment, it stands out for its special packages designed for couples, ensuring a memorable night out. Guests consistently praise the magical setting, marking it as one of the best hotels for a cherished and intimate escape.
Yes, Domaine Des Hautes Fagnes has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Domaine Des Hautes Fagnes.
Yes, Domaine Des Hautes Fagnes welcomes dogs.
No, parking facilities aren't available at Domaine Des Hautes Fagnes.