Eurostars Palacio de Cristal

Oviedo 43.35759300, -5.86107700 , Policarpo Herrero, S/n (Show on Map)
8.7
Very Good


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Summary of reviewsEurostars Palacio de Cristal is well-regarded for its tranquil yet strategically accessible location in Oviedo. Nestled in a quiet residential area, the hotel offers a peaceful retreat while still being a convenient 10-20 minute walk from the city center. Proximity to public transportation and ample parking options further enhance its accessibility, making it an ideal choice for visitors planning to explore nearby towns or attend events at the Congress Palace. Although some guests mentioned the uphill walk and a lack of immediate services, the serene setting and good connections to the city center were appreciated by many.

The breakfast at Eurostars Palacio de Cristal is a standout feature, consistently praised for its extensive and varied offerings that cater to different tastes and dietary requirements. Guests highlight the delicious flavors of the buffet items, ranging from fresh fruit and pastries to quality meats and eggs. The attentive and friendly service adds to the positive breakfast experience, despite minor critiques on the quality of certain hot dishes and coffee.

Dinner experiences garnered mixed reviews. While some guests appreciated the well-prepared dishes and friendly staff, many were disappointed by the limited variety and high prices. Inconsistent availability of meal services, especially on weekends and Mondays, further detracted from the dining experience.

Rooms at the hotel are highly praised for their spaciousness, modern decor and comfort. Guests particularly enjoy the large, well-maintained rooms with comfortable beds, stunning views and impressive lighting. Bathrooms are equally commendable, featuring ample space and modern amenities. Despite minor maintenance issues, the general consensus is overwhelmingly positive regarding room quality.

Cleanliness across the hotel is frequently commended with guests noting the spotless conditions of rooms and common areas. The meticulous upkeep and modern, elegant design contribute to a pleasant ambiance, although occasional lapses in specific areas were noted.

The hotel's staff consistently receive high marks for their courteous and attentive service. Guests feel warmly welcomed and well-assisted with special mentions for the exceptional reception team. This friendliness and professionalism extend to the cleaning staff, ensuring a memorable and pleasant stay.

WiFi services receive mixed reviews with some guests praising its functionality while others report frequent disruptions and slow speeds. Improvements have been acknowledged, yet there is a consensus that the hotel's internet service could benefit from further enhancements.

Parking options are well-regarded, offering convenience and ample space with both underground and direct access options. Although some guests find the daily fees on the expensive side, others appreciate the convenience and security provided by the hotel's parking facilities.

Families find the hotel to be an excellent choice with spacious and well-appointed family rooms that comfortably accommodate children. Despite some issues with the availability of extra beds and high breakfast prices for kids, the overall experience for families is positive, thanks to the helpful and attentive staff.

The beds at Eurostars Palacio de Cristal are frequently highlighted for their comfort and size. Guests appreciate the firmness and variety of pillows available, contributing to an excellent night's rest. Despite minor critiques about additional beds, the overall consensus is that the beds provide a restful environment.

Eurostars Palacio de Cristal offers a modern and functional four-star experience, praised for its cleanliness, helpful staff and unique building structure. However, some guests feel the hotel falls short of four-star standards in areas like maintenance and breakfast variety. Overall, the hotel presents a balanced quality-price relationship with room for improvement in certain services.
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Hotel Taking Steps Towards Sustainability
This environmentally friendly property has received ARC360 and Bioscore sustainability certifications. It provides eco-friendly toiletries to guests.

Hotel for Honeymoon
This hotel offers modern accommodations and potentially spa treatments. The combination of comfort and amenities makes it suitable for a relaxing honeymoon.

Family Friendly Hotel
Offers spacious accommodations suitable for families. The hotel's modern amenities and convenient location make it a comfortable base for exploring Oviedo.

Romantic Hotel
This hotel offers soundproofed rooms with city views, providing a peaceful and romantic retreat. The modern amenities and elegant design enhance the experience for couples.

Business Hotel
Eurostars Palacio de Cristal is listed as a meeting rooms and conference venue in Oviedo. It also offers a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and meeting rooms.

Accessible Hotel
Eurostars Palacio de Cristal is listed as an accessible hotel in Oviedo, indicating that it offers features to accommodate guests with accessibility needs.

4-Star Hotel
This hotel offers recreational amenities such as a fitness center and bicycles to rent. It provides complimentary wireless internet access, concierge services, and a ballroom. Guests can enjoy a snack bar, room service, and a bar/lounge.

Hotel with Parking

Room Types
Double Room Modern room with a chromotherapy system or iPod dock. There is free Wi-Fi and a free welcome bottle of water in the minibar. The bathroom features a bath tub and a hydro-massage shower.

Junior Suite Modern suite with a living room, chromotherapy system or iPod dock. There is free Wi-Fi and a free welcome bottle of water in the minibar. The bathroom comes with a bath tub, hydro-massage shower, bathrobe and slippers.

Twin Room with Extra Bed Modern room with a chromotherapy system or iPod dock. There is free Wi-Fi and a free welcome bottle of water in the minibar. The bathroom features a bath tub and a hydro-massage shower.

Deluxe Suite This spacious and modern suite features 2 seating areas and floor-to-ceiling windows with views of Aramo Mountains.

Family Suite (2 Adults + 2 Children) This spacious room features a separate master bedroom and a seating area.

Superior Double Room The spacious double room offers air conditioning, soundproof walls, as well as a private bathroom boasting a bath and a shower. The unit has 1 bed.

Guest Reviews
8.7
Very Good
Location
Eurostars Palacio de Cristal is praised for its strategic positioning in the serene yet accessible part of Oviedo. The hotel is situated in a quiet residential area, offering a peaceful retreat away from the bustling city center. Despite being somewhat distanced from the heart of Oviedo, guests appreciated the convenience of a 10-20 minute walk to reach the downtown area with some noting the ease of a short taxi ride.

Proximity to public transportation, such as Llamaquique train station, further enhances the hotel's accessibility, making it an ideal choice for those planning to explore other towns like Avilés or Gijón. Many complimented the unique architectural design of the hotel, located in the Congress Palace and its modern facilities.

Guests found the location practical for events at the Crystal Palace and praised the ample parking options both at the hotel and nearby. Despite some reviews mentioning the uphill walk and a lack of services in the immediate surroundings, the hotel's quiet setting, coupled with good connections to the city center, suited many visitors seeking a blend of tranquility and urban convenience.

Overall, Eurostars Palacio de Cristal offers a balanced location with the benefits of a quiet stay and relatively easy access to Oviedo's central attractions and amenities.

Breakfast
The breakfast experience at Eurostars Palacio de Cristal consistently receives high praise from guests. The offerings are extensive with a wide variety of options that cater to numerous tastes and dietary requirements. Guests often highlight the completeness and diversity of the buffet, noting the delicious flavor of both sweet and savory items. Many describe the breakfast as exceptional, superb and even spectacular with options ranging from fresh fruit and pastries to quality meats and eggs. Fresh orange juice and gluten-free products are also mentioned positively.

The service during breakfast is commonly highlighted for its excellence with staff described as attentive and friendly. The organization of the breakfast service is also praised, ensuring a smooth and pleasant experience. Despite the overwhelmingly positive feedback, a few guests have noted areas for improvement, such as the temperature and availability of certain hot dishes and the quality of the coffee. Some found the breakfast to lack variety over multiple days and a few mentioned the price as a bit steep.

Overall, the breakfast at Eurostars Palacio de Cristal is a standout feature of the hotel, offering a comprehensive and high-quality selection that satisfies the majority of guests.

Dinner
At Eurostars Palacio de Cristal, the dining experience has received mixed reviews from guests. Although some have praised the dinner for being well-prepared and tasty, others found it limited in variety and excessively expensive. The restaurant service has garnered appreciation for its friendly and helpful staff, especially during specific events like New Year's Eve.

However, the hotel faces significant challenges in providing consistent meal services. Numerous guests pointed out the closure of the restaurant and cafeteria, particularly during weekends and Mondays, leading to a lack of room service and no options for lunch or dinner on certain days. This inconsistency leaves guests with limited options, often pushing them to explore nearby dining areas.

While the staff's friendliness and the quality of some dishes have been highlighted positively, the high prices and limited menu options have disappointed many. Moreover, chaotic dining experiences during high occupancy and insufficient preparation to meet demand have detracted from the overall dining satisfaction.

In summary, while Eurostars Palacio de Cristal benefits from courteous staff and occasionally well-received meals, the limited and inconsistent availability of dining options significantly impacts the guest experience.

Rooms
The rooms at Eurostars Palacio de Cristal receive high praise for their spaciousness, modern decor and comfort. Guests frequently mention the extremely large and well-maintained rooms as a standout feature, offering ample space and excellent amenities. The beds are highlighted as particularly comfortable, complementing the modern and minimalist interiors of the rooms. Rooms often come with stunning views, large windows and impressive lighting, adding to the pleasant ambiance.

Bathrooms are noted for their size and cleanliness, often featuring separate bathtubs and showers, as well as double sinks which enhance the luxurious feeling. Guests appreciate the modern facilities and thoughtful design elements throughout the rooms. Soundproofing is generally good, ensuring a peaceful stay for visitors.

The hotel's unique architecture and modern touches further enhance the appeal, making it a comfortable and aesthetically pleasing choice for travelers. While there are minor critiques about maintenance and occasional design flaws, the overall consensus remains overwhelmingly positive regarding the room quality and the value for money.

Beds
The Eurostars Palacio de Cristal consistently receives high marks for its bedding. Guests frequently highlight the comfort and size of the beds with many noting how spacious and supportive they are. The beds are often described as super comfortable and many appreciate the firmness of the mattresses and the variety of pillows available, which can be tailored to individual preferences. Additionally, rooms often feature large beds, sometimes king-size, adding to the overall sense of luxury and comfort.

While most reviews are overwhelmingly positive about the bed comfort, there are minor mentions of a few issues such as an uncomfortable spring mattress for children, beds with wheels and occasional issues with additional or extra beds. Some guests also noted that certain beds were either too firm or too soft for their liking. Despite these few critiques, the consensus is that the beds at Eurostars Palacio de Cristal provide an excellent night's rest.

Guests also praise the attention to detail within the rooms, from high-quality mattresses and pillows to the availability of pillow menus in some rooms. The combination of a comfortable bed and well-furnished, spacious rooms creates a restful environment that many find perfect for relaxation. Overall, the comfortable beds stand out as a major highlight of the hotel experience at Eurostars Palacio de Cristal.

Cleanliness
Eurostars Palacio de Cristal frequently garners positive feedback for its cleanliness. Guests commend the spotless, comfortable and spacious rooms, highlighting the immaculate conditions and the hotel’s modern, elegant design. Common areas, facilities and decorative elements are often noted to be exceptionally clean and well-maintained. Guests appreciate the cleanliness of the linens and towels, alongside the pleasant ambiance created by the meticulous upkeep.

However, some guests do point out areas needing improvement, such as unclean windows, dirty hallways, neglected common areas and specific maintenance issues in the rooms, including minor wear and tear or overlooked cleaning details. Despite these occasional criticisms, the general sentiment leans strongly towards a well-kept and welcoming environment, making it an enjoyable place to stay with a high level of comfort and excellent service from the cleaning staff.

Staff
Eurostars Palacio de Cristal boasts a remarkable team consistently praised for their courteous and attentive service. Numerous reviews highlight the staff's friendly and helpful nature, making guests feel warmly welcomed and well-assisted throughout their stay. The reception team, including individuals like Paula, Oscar and Jorge, received special mention for their exceptional customer service, offering solutions with a smile and going the extra mile to address guest needs.

Guests often noted the staff's professionalism and efficiency with particular appreciation for those at reception and during breakfast service. The cleaning staff also received positive remarks for their friendly demeanor and thoroughness. Overall, the hotel's employees are commended for their willingness to help, friendly interactions and the genuine kindness they extend to everyone, ensuring a memorable and pleasant experience for all who visit.

Wi-Fi
The WiFi experience at Eurostars Palacio de Cristal has received mixed reviews from guests. While some found the WiFi to be great with perfect functionality, others experienced frequent disruptions, slow speeds and difficulty connecting more than two devices. Issues such as weak reception, crashing connections and an insecure network have been reported, causing inconvenience especially for those needing a reliable connection for work. Improvements in WiFi quality have been acknowledged by a few, but the general consensus suggests that the hotel's internet service could benefit from further enhancements. Overall, guests should be prepared for potential connectivity issues when staying at this otherwise well-regarded hotel.

Parking
Eurostars Palacio de Cristal seems to offer a range of parking options that meet the needs of most guests with many highlighting the convenience and spaciousness of the facilities. The hotel provides both underground and direct access parking options, which are particularly appreciated for their ease of access and ample space, even accommodating larger vehicles comfortably.

Several guests highlighted that the parking is directly connected to the hotel floors, allowing for seamless movement between the car and rooms. This convenience is often noted as a significant perk. The large, well-maintained garage below the hotel provides plenty of spaces, ensuring that guests generally don't have trouble finding a spot.

However, a recurring theme in the reviews is the cost associated with parking with daily fees around €13, which some guests find to be on the expensive side. Despite this, others describe the cost as reasonable and the service as well worth the expense due to the peace of mind and convenience it provides.

For guests looking for alternatives, there are mentions of nearby free parking options, such as in the hospital area a short walk from the hotel, though these are limited and can be less convenient.

Overall, Eurostars Palacio de Cristal receives positive remarks for its well-organized and accessible parking solutions, offset slightly by the additional cost that some guests encounter.

Family
Situated in a peaceful setting, Eurostars Palacio de Cristal has garnered positive reviews from families who have stayed there. The hotel features superb family rooms that are spacious and well-appointed, providing different zones that make accommodating energetic children easy and comfortable. Large suites available at the hotel are praised for their generous space, allowing families with several members, including babies and toddlers, to stay comfortably. The accommodation is particularly noted for its comfort and suitability for family travel, making it an ideal choice for a weekend family getaway or even a short stay for families and couples.

While the hotel boasts a pleasant environment for family trips and children seem to enjoy the unique appearance of the building, breakfast prices are noted to be on the higher side for kids. However, the helpful and attentive staff make the overall experience smooth and relaxing for families. Despite a few minor issues like the availability of extra beds, Eurostars Palacio de Cristal continues to provide a great family experience with its large and comfortable rooms, perfect for both leisure and business travel.

4 Star
Eurostars Palacio de Cristal offers an affordable four-star experience with some notable qualities and areas of improvement. Guest reviews highlight the hotel's cleanliness and the kindness of the staff, commending the modern furnishings and spacious rooms. The unique building structure and its amenities align well with expectations typical of a four-star hotel.

However, some guests feel the hotel falls short of four-star standards in several areas. Maintenance issues like flooding in the bathrooms and overall room upkeep are points of concern. The breakfast service and variety have also been criticized for not meeting the anticipated four-star quality. While some guests found the stay worth trying and praised the quality-price relationship, others felt that various facilities and services did not justify the hotel's four-star rating.

Despite mixed reviews, those who enjoyed their stay appreciated the modern design and the general condition of the rooms, describing their experience as pleasant. The balance of opinions suggests that while the hotel has its strengths, there are aspects in need of enhancement to fully meet the expectations of a four-star establishment.

Business
Eurostars Palacio de Cristal stands out as a top choice for business travelers visiting Oviedo. The hotel features modern and functional facilities with rooms designed to meet the needs of professionals on the go. The work/study desks are particularly appreciated by guests who need to stay productive during their stay. It offers easy access to the nearby convention center and the Congress Palace, enhancing its appeal for those attending business meetings or conferences.

Guests frequently highlight the hotel's tranquility and calm decor, which create an ideal environment for both working and resting. The stable internet connection is an added advantage for those needing to conduct business efficiently. The organization of services within the hotel is commendable and the modern, business-like atmosphere makes it suitable for short or extended stays.

In summary, Eurostars Palacio de Cristal is highly recommendable for business trips, providing the necessary amenities and environment to support a productive and restful stay.

Accessible
Eurostars Palacio de Cristal is widely praised for its accessibility features, making it a top choice for travelers with disabilities. Guests consistently highlight the spaciousness of the rooms, especially those designed for wheelchair users, ensuring easy movement and comfort. The hotel’s accessible bathrooms and luxury showers add to the positive experience. The location is noted as being easily reachable both by car and on foot, further enhancing convenience. Broad entrances and accessible floors contribute to a hassle-free stay. Overall, it is recommended for its comprehensive and thoughtful accessibility provisions.

Romantic
Ideal for romantic getaways, the Eurostars Palacio de Cristal offers a charming experience for couples. The hotel provides an ambiance that invites greater intimacy, making it perfect for those looking to spend quality time together. Couples praise the modern, well-lit paths at night and the tranquility of the rooms. The romantic dinner ambiance also enhances the overall experience.

Visitors find the hotel cozy and the rooms spacious, though some mention that the bathroom could be set further from the bed for added comfort. Overall, the hotel is highly recommended for romantic stays with many guests traveling with their partners to enjoy the romantic experience it offers. Whether it’s a brief leisure trip or an extended romantic escape, this hotel seems to cater exceptionally well to couples.


No, Eurostars Palacio de Cristal doesn't have any pool.

No, a spa isn't available at Eurostars Palacio de Cristal.

No, Eurostars Palacio de Cristal doesn't allow dogs.

Yes, parking facilities are available at Eurostars Palacio de Cristal.

No, Eurostars Palacio de Cristal doesn't have a gym.

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