Santa Fe
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Summary of reviewsThe Santa Fe Hotel in Otavalo garners high praise for its central location and exceptional staff service, providing a well-rounded stay experience for travelers. Situated in the heart of the city, the hotel offers easy access to popular attractions like the Plaza de los Ponchos and bustling local streets such as Sucre and Bolívar. This prime location ensures that guests are merely a short walk away from dining options, shopping areas and cultural landmarks, enhancing the overall convenience and accessibility.
Rooms at Santa Fe are consistently noted for their cleanliness, comfort and charming décor. Guests appreciate the spacious and well-furnished accommodations, highlighting the comfortable beds and luxurious bathrooms. Thoughtful touches like New Testaments in both Spanish and English add a personal and homely feel, while amenities such as free WiFi, despite occasional connectivity issues, contribute to a seamless stay. The terrace, complete with hammocks, is a standout feature that enhances the hotel's cozy atmosphere.
The hotel's cleanliness is another point of acclaim with spotless rooms and bathrooms that reflect excellent maintenance. This commitment to hygiene, paired with aesthetically pleasing interiors, provides a comfortable and visually appealing environment for guests.
Staff service at Santa Fe is frequently highlighted for its excellence. The team, known for their friendliness and helpfulness, ensures a warm welcome and consistent support throughout the guests' stay. Receptionists are particularly noted for their professionalism and willingness to assist with any needs, from providing detailed local information to arranging taxis.
On a less positive note, breakfast options at the hotel have received mixed reviews. While some guests enjoyed the delicious fare available for a small additional fee, others noted discrepancies between advertised services and actual offerings, highlighting a need for clearer communication regarding breakfast availability.
Parking is another area with room for improvement. Although the hotel lacks on-site parking, private parking lots and street parking are available nearby, albeit sometimes at a higher cost. There are also more convenient options for guests staying at the hotel's sister property.
Overall, Santa Fe Hotel offers a highly recommended stay with its central location, welcoming staff and comfortable accommodations. The minor drawbacks related to breakfast availability and parking do little to detract from the hotel's overall positive reception. It remains a favored choice for visitors looking to immerse themselves in the vibrant culture of Otavalo.
Rooms at Santa Fe are consistently noted for their cleanliness, comfort and charming décor. Guests appreciate the spacious and well-furnished accommodations, highlighting the comfortable beds and luxurious bathrooms. Thoughtful touches like New Testaments in both Spanish and English add a personal and homely feel, while amenities such as free WiFi, despite occasional connectivity issues, contribute to a seamless stay. The terrace, complete with hammocks, is a standout feature that enhances the hotel's cozy atmosphere.
The hotel's cleanliness is another point of acclaim with spotless rooms and bathrooms that reflect excellent maintenance. This commitment to hygiene, paired with aesthetically pleasing interiors, provides a comfortable and visually appealing environment for guests.
Staff service at Santa Fe is frequently highlighted for its excellence. The team, known for their friendliness and helpfulness, ensures a warm welcome and consistent support throughout the guests' stay. Receptionists are particularly noted for their professionalism and willingness to assist with any needs, from providing detailed local information to arranging taxis.
On a less positive note, breakfast options at the hotel have received mixed reviews. While some guests enjoyed the delicious fare available for a small additional fee, others noted discrepancies between advertised services and actual offerings, highlighting a need for clearer communication regarding breakfast availability.
Parking is another area with room for improvement. Although the hotel lacks on-site parking, private parking lots and street parking are available nearby, albeit sometimes at a higher cost. There are also more convenient options for guests staying at the hotel's sister property.
Overall, Santa Fe Hotel offers a highly recommended stay with its central location, welcoming staff and comfortable accommodations. The minor drawbacks related to breakfast availability and parking do little to detract from the hotel's overall positive reception. It remains a favored choice for visitors looking to immerse themselves in the vibrant culture of Otavalo.
Family Friendly Hotel
Dog Friendly Hotel
Guest Reviews
Santa Fe Hotel enjoys an outstanding location in the heart of Otavalo, making it a prime choice for visitors keen on exploring the city's vibrant attractions. The hotel is just a few blocks from the renowned Plaza de los Ponchos, where the lively Saturday market sets up right in front of the hotel, offering an immersive cultural experience. The central placement allows for easy access to various tourist spots, including bustling streets like Sucre and Bolívar, traditional churches and a variety of restaurants.
Guests frequently praise the proximity to numerous key areas within the city center, highlighting its convenience for both shopping and dining. Additionally, despite the occasional street noise, the hotel's location ensures that travelers are right in the midst of the action with everything they need just a short walk away. The rooms themselves are spacious, well-furnished and equipped with modern amenities, adding to the overall comfort and appeal of staying at Santa Fe Hotel. Overall, its central and well-connected spot in Otavalo makes Santa Fe Hotel an excellent base for travelers looking to make the most of their visit to the city.
Guests staying at Santa Fe have had mixed experiences regarding the breakfast options. On the positive side, there is mention of a delicious breakfast that some guests enjoyed. It seems that there is a possibility of obtaining an additional breakfast for a small fee of 3 USD. However, several guests highlighted discrepancies between the advertised services and the actual offerings. Despite breakfast being listed as an option on Booking and indicated as available for an extra cost, many guests found that no breakfast service was provided. Some noted that breakfast was available only by reservation and according to a group's schedule, around 10am, while others mentioned a lack of breakfast options during weekends. Additionally, there were comments on the absence of a cafeteria or breakfast service altogether. Overall, clarity regarding breakfast availability could be improved to ensure a more consistent guest experience.
The rooms at Santa Fe are a highlight, consistently praised for their cleanliness, comfort and excellent decoration. Guests have described them as cozy, beautiful and very pleasant with beautiful interiors featuring traditional textiles and wooden decoration. The beds are comfortable and the bathrooms are luxurious. Many loved the quiet atmosphere and found the rooms well equipped with thoughtful additions like the New Testament in both Spanish and English.
Despite some comments about noise, particularly for rooms on the first floor, the overall experience is described as amazing. The terrace with hammocks is a notable feature, adding to the charm. Guests appreciated the spaciousness and cleanliness of the rooms, which often looked better than expected. The hostel is well-located, adding to its appeal.
Santa Fe offers aesthetically pleasing and comfortable accommodations that satisfy many guests, making it a highly recommended option. However, there were occasional mentions of rooms not matching their photos and some issues with room availability upon booking. Nonetheless, the general consensus leans towards a positive and satisfying stay.
The beds at Santa Fe receive consistent praise for their comfort with multiple guests highlighting comfortable beds and mattresses. Descriptors such as comfortable bed, very good mattresses and good beds frequently appear, indicating a positive overall impression. Some guests mentioned the beds being large and equipped with comfortable pillows, further adding to the comfort experience. However, there are occasional remarks about worn-out or bad mattresses, suggesting some rooms may need updates. Overall, the general sentiment points to Santa Fe offering a restful and comfortable sleeping experience.
Santa Fe is a gem when it comes to cleanliness, set in an excellent and convenient location. Reviews consistently highlight the spotlessly clean and comfortable rooms, making it an ideal choice for travelers who prioritize hygiene. The facilities are not only beautiful but also well-maintained, providing guests with a pleasant and organized stay.
Travelers appreciate the top-notch cleanliness of both the rooms and bathrooms with consistent remarks on their excellent upkeep and comfort. The hotel’s ambiance is enhanced by thoughtful decoration, adding a cozy touch to its meticulously clean environment. Despite a minor issue with outside noise in some of the rooms on the first floor, guests still value the cleanliness and comfort.
Offering great value for money, Santa Fe stands out with its clean, comfortable and well-furnished rooms that come with added amenities like a desk and chair. The hotel is not just a clean stay but also a harmonious blend of comfort and aesthetics. With all aspects consistently clean, from the corridors to the bathrooms, it makes for a compelling choice for anyone visiting the area.
Santa Fe stands out as a hotel known for its exceptional staff service. From the very beginning, guests are met with friendliness and a warm welcome. Visitors frequently highlight the helpful and attentive nature of the staff, always ready to address any questions and guide them with detailed information. Receptionists, particularly noted for their kind and pleasant demeanor, are praised for their professionalism and readiness to assist with any inquires or front desk needs, even going above and beyond to help with taxi arrangements.
Despite occasional criticisms of inconsistency in kitchen use information and a few isolated instances of less friendly interactions, the overall sentiment remains overwhelmingly positive. The outstanding quality of service provided by the staff is often emphasized with guests describing them as warm, smiling and very willing to assist. Noteworthy mention is made of the staff's professionalism, kindness and particular members of the reception team who left a significant positive impression.
The hotel's strategic central location, combined with its well-maintained facilities, adds to the overall excellent experience. Guests appreciate the consistent cleanliness, reliable WiFi and hot showers. Santa Fe delivers fantastic value for money, mainly through its exceptional, friendly and competent staff who contribute significantly to making guests' stays memorable and pleasant.
The wifi at Santa Fe has generally received positive feedback from guests with many describing it as good, reliable and clear within their rooms. There are, however, some inconsistencies noted, particularly with the wifi not working well on certain floors and being slow at times. While some guests experienced excellent connectivity, others reported fluctuating signals and unreliable performance in parts of the hotel. Overall, the wifi service at Santa Fe is largely satisfactory but may vary depending on the location within the hotel.
Santa Fe lacks on-site parking, but alternative options are available. Guests can find private parking lots nearby, although some consider them a bit expensive. Street parking is also an option. For those staying at Santa Fe's sister hotel, the walk to access parking is short and convenient. Motorbike travelers might find street parking less user-friendly. While the hotel does not provide a garage, guests have the option of parking at a nearby location.
Location Show Map
Location
Guests frequently praise the proximity to numerous key areas within the city center, highlighting its convenience for both shopping and dining. Additionally, despite the occasional street noise, the hotel's location ensures that travelers are right in the midst of the action with everything they need just a short walk away. The rooms themselves are spacious, well-furnished and equipped with modern amenities, adding to the overall comfort and appeal of staying at Santa Fe Hotel. Overall, its central and well-connected spot in Otavalo makes Santa Fe Hotel an excellent base for travelers looking to make the most of their visit to the city.
Breakfast
Rooms
Despite some comments about noise, particularly for rooms on the first floor, the overall experience is described as amazing. The terrace with hammocks is a notable feature, adding to the charm. Guests appreciated the spaciousness and cleanliness of the rooms, which often looked better than expected. The hostel is well-located, adding to its appeal.
Santa Fe offers aesthetically pleasing and comfortable accommodations that satisfy many guests, making it a highly recommended option. However, there were occasional mentions of rooms not matching their photos and some issues with room availability upon booking. Nonetheless, the general consensus leans towards a positive and satisfying stay.
Beds
Cleanliness
Travelers appreciate the top-notch cleanliness of both the rooms and bathrooms with consistent remarks on their excellent upkeep and comfort. The hotel’s ambiance is enhanced by thoughtful decoration, adding a cozy touch to its meticulously clean environment. Despite a minor issue with outside noise in some of the rooms on the first floor, guests still value the cleanliness and comfort.
Offering great value for money, Santa Fe stands out with its clean, comfortable and well-furnished rooms that come with added amenities like a desk and chair. The hotel is not just a clean stay but also a harmonious blend of comfort and aesthetics. With all aspects consistently clean, from the corridors to the bathrooms, it makes for a compelling choice for anyone visiting the area.
Staff
Despite occasional criticisms of inconsistency in kitchen use information and a few isolated instances of less friendly interactions, the overall sentiment remains overwhelmingly positive. The outstanding quality of service provided by the staff is often emphasized with guests describing them as warm, smiling and very willing to assist. Noteworthy mention is made of the staff's professionalism, kindness and particular members of the reception team who left a significant positive impression.
The hotel's strategic central location, combined with its well-maintained facilities, adds to the overall excellent experience. Guests appreciate the consistent cleanliness, reliable WiFi and hot showers. Santa Fe delivers fantastic value for money, mainly through its exceptional, friendly and competent staff who contribute significantly to making guests' stays memorable and pleasant.
Wi-Fi
Parking
No, Santa Fe doesn't have any pool.
No, a spa isn't available at Santa Fe.
Yes, Santa Fe welcomes dogs.
No, parking facilities aren't available at Santa Fe.
No, Santa Fe doesn't have a gym.
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