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Summary of reviewsDormy Inn Premium Otaru is highly praised for its exceptional location, situated directly in front of Otaru JR Station. This prime positioning offers easy access to nearby attractions such as canals, markets, shops and eateries, making it a convenient base for sightseeing. Guests also appreciate the nearby amenities including a Don Quijote store and Sankaku Market and the strategic location opposite the bus terminal enhances connectivity for exploring further destinations.
The hotel's breakfast is a standout feature, offering a sumptuous buffet that includes fresh seafood like sashimi and salmon roe, along with a variety of Japanese and Western dishes. Many visitors commend the luxurious and diverse selection, despite noting that the breakfast area can sometimes be crowded and pricey. Additionally, the complimentary late-night dining options, including delicious ramen and soba served in the evening, along with free ice cream and Yakult after enjoying the hot springs, add a comforting and homely touch to the stay.
While rooms at Dormy Inn Premium Otaru are consistently described as clean and well-maintained, they are often noted to be small and somewhat outdated. The retro Taisho-Showa style decor and functional amenities are appreciated by some, though issues like dim lighting and lack of sufficient charging outlets are occasionally mentioned. Cleanliness throughout the hotel, including the onsen facilities, is generally high but can sometimes fall short in specific areas.
Guests frequently highlight the friendliness and helpfulness of the staff, who provide smooth and welcoming service. Although there are a few reports of less enthusiastic service, the overall sentiment is positive, particularly regarding the staff's ability to communicate in English and their prompt assistance with various needs.
The hotel's WiFi service is lauded for its stability and speed, though some guests experience occasional connection issues. Parking options, while secure and convenient, come at a relatively high cost and can be challenging to locate. The beds receive mixed reviews with high praise for the pillows but concerns about the size and comfort of the mattresses.
In summary, Dormy Inn Premium Otaru combines exceptional location and a delightful culinary experience with comfortable amenities and friendly service. Although the rooms and certain facilities may benefit from updates, the overall value for money and conveniences such as proximity to transportation and key attractions make it a preferred choice for many travelers. Show more
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Hotel with Parking
Dormy Inn Premium Otaru offers both an elevated parking garage and an underground parking lot. These options provide secure overnight parking for a fee. The indoor parking protects against the elements.
Accessible Hotel
This hotel provides a universal twin room measuring 21 square meters, located in front of the JR station, making it a convenient and accessible option.
3-Star Hotel
Located in Otaru, this hotel provides a premium experience with hot spring baths. It features comfortable rooms and is conveniently located near Otaru's historic canal area. The hotel is known for its relaxing atmosphere and excellent on-site facilities.
Room Types
Double Room - SmokingAir-conditioned room with free internet access, a flat-screen TV and refrigerator.
Twin Room - SmokingAir-conditioned room with free internet access, a flat-screen TV and refrigerator.
Double Room - Non-Smoking Air-conditioned room with free internet access, a flat-screen TV and refrigerator.
Twin Room - Non-SmokingAir-conditioned room with free internet access, a flat-screen TV and refrigerator.
Twin Room with Tatami Floor - Non-SmokingFeatures Western-style beds and a tatami (woven-straw) seating area. Air-conditioned room with free internet access, a flat-screen TV and refrigerator.
Double Room - Non-Smoking - Eco Plan(No Daily Cleaning)This air-conditioned double room is comprised of a flat-screen TV with streaming services and a shared bathroom. The unit has 1 bed.
Twin Room - Non-Smoking - Eco Plan(No Daily Cleaning)This air-conditioned twin room includes a flat-screen TV with streaming services and a shared bathroom. The unit offers 2 beds.
Double Room - Smoking - Eco Plan(No Daily Cleaning)This air-conditioned double room is comprised of a flat-screen TV with streaming services and a shared bathroom. The unit has 1 bed.
Twin Room - Smoking - Eco Plan(No Daily Cleaning)This air-conditioned twin room is comprised of a flat-screen TV with streaming services and a shared bathroom. The unit has 2 beds.
Guest Reviews
8.6
Very Good
Location
Dormy Inn Premium Otaru boasts an exceptional location directly in front of Otaru JR Station, making it highly accessible and convenient for travelers. With the station virtually on its doorstep, guests commend the ease of transport and the ability to swiftly carry luggage, especially during winter months. The hotel is not only ideal for those arriving by train but also offers easy walking access to a variety of local attractions such as canals, markets, shops and eateries.
Many reviewers appreciate the convenience of nearby amenities, including a Don Quijote store and Sankaku Market directly across the street. The strategic position opposite the bus terminal further enhances connectivity for guests looking to explore more distant sights. Visitors frequently highlight the advantage of staying just a short walk from key tourist sites, making it an excellent base for sightseeing.
The hotel's location is further bolstered by the positive aspects of the on-site facilities, such as their notable hot spring baths and plentiful breakfast offerings. The combination of prime positioning and comprehensive amenities provides a comfortable and efficient stay, making Dormy Inn Premium Otaru a preferred choice for many tourists.
Breakfast
The breakfast at Dormy Inn Premium Otaru offers a delightful culinary experience that has garnered high praise from many guests. Prominently featuring seafood, the breakfast buffet includes fresh sashimi, salmon roe and the option to create personalized seafood bowls. Many visitors were particularly impressed with the luxurious and diverse selection of dishes that blend both Japanese and Western flavors. Guests consistently described the breakfast as delicious, abundant and of high quality, often mentioning the fresh and fulfilling ingredients.
In addition to seafood, the buffet also includes other options like curry rice, grilled scallops and even dessert items, all prepared with care and attention to detail. The wide variety and generous portions ensure that most guests leave very satisfied. Despite some noting that the breakfast can be a bit expensive, many felt it was worth the price given the luxurious offerings and overall quality.
The morning meal is well-received for its freshness and the unique local ingredients that provide an authentic taste of Hokkaido's cuisine. The excellent quality of breakfast, coupled with the convenience of the hotel's location and amenities like the onsen (hot spring baths), has left guests eager to return. A few reviews did mention the breakfast area being crowded or the cost being higher than expected, but these were minor points amidst overall positive feedback.
In summary, breakfast at Dormy Inn Premium Otaru is a highlight of the stay, characterized by its variety, quality and fresh seafood, making it a memorable part of the guest experience.
Dinner
Guests at Dormy Inn Premium Otaru rave about the complimentary late-night dining options, making their stay exceptionally delightful. Many highlight the free ramen served in the evening, describing it as delicious and a perfect late-night snack. The soba, often referred to as night soba or night-crying soba, receives praise for its taste and the warmth it brings after a long day. Guests appreciate the thoughtful touch of free ice cream and Yakult after soaking in the hot springs, enhancing the overall relaxation experience. These additional treats, available after evening baths, make guests feel pampered and satisfied. The availability of free snacks, including the late-night noodle service, stands out as a significant perk, adding a comforting and homely feel to their stay. Even though the rooms might feel slightly small, the extensive and appreciated food services more than make up for it, creating a memorable and enjoyable experience for all visitors.
Rooms
The rooms at Dormy Inn Premium Otaru have received mixed feedback. Guests frequently mention that the rooms are clean and well-maintained with cozy and comfortable layouts. Despite their cleanliness, many travelers noted that the facilities and decor feel outdated, showcasing a retro Taisho-Showa style. A common observation is that the rooms are quite small and can feel cramped, especially for travelers with significant luggage. Some guests appreciated the spacious feel in certain room categories, such as the Japanese-style rooms, which have been described as calming and stylish. Functional amenities, such as well-stocked room supplies, a spacious luggage area and user-friendly layouts, were positively noted.
Conversely, several reviews point out that the small room sizes may not provide sufficient space for those traveling with more than one person or for an extended stay. Additionally, issues like dim lighting, lack of sufficient charging outlets near beds and absence of bathtubs in some rooms have been highlighted. Occasionally, cleanliness issues were reported, such as dusty shelves and worn-out furniture. Nevertheless, the general consensus remains that Dormy Inn Premium Otaru offers a comfortable stay with essential amenities, though an update to the room’s facilities and decor could enhance the overall guest experience.
Beds
Dormy Inn Premium Otaru draws a range of opinions when it comes to its beds, showcasing a mix of both positive and less favorable feedback. Guests overwhelmingly praise the pillows, describing them as some of the best they’ve experienced in any hotel with many finding them comfortably firm or just right for a good night’s sleep. Similarly, the majority of reviews highlight the beds as being comfortable, soft and clean with mentions of the bedding looking fluffy and the bed being wide in some rooms.
However, the size of the beds is a recurring concern with many reviews noting that beds are quite small and not ideal for families. Some guests also find the mattresses not entirely comfortable, describing them as too soft or too hard and others mention specific issues such as the beds being slightly small or extremely narrow. The bed position and room layout also seem to be problematic for a few guests with some beds taking up most of the room or feeling uncomfortable to sleep in.
In summary, while Dormy Inn Premium Otaru excels in pillow quality and the overall comfort of its beds, the smaller bed sizes and occasional mattress discomfort might not suit everyone, particularly families or those preferring more spacious sleeping arrangements.
Cleanliness
Dormy Inn Premium Otaru receives mostly favorable remarks regarding its cleanliness. The rooms are often described as clean, cozy and well-maintained with many guests appreciating the overall sense of cleanliness and comfort. Guests noted that the entire environment is well-kept, including the onsen facilities, which are both clean and well-maintained. Additionally, amenities are good and many found the hotel both convenient and quiet.
However, some reviews highlight areas where cleanliness could be improved. A few guests mentioned issues such as dust on surfaces, dirty carpets and occasional housekeeping lapses. The appearance of certain areas, such as the public bath and window sills, also came up as needing attention in some reviews. Despite the hotel showing signs of age, the constant upkeep and cleanliness make the stay pleasant for most visitors.
In summary, Dormy Inn Premium Otaru generally impresses with its cleanliness and maintenance, creating a comfortable and enjoyable stay for guests, although some specific areas may need occasional improvements.
Staff
Dormy Inn Premium Otaru enjoys a generally positive reputation for its staff, who are frequently described as friendly, helpful and courteous. Many guests highlight the smooth and welcoming service of the front desk, noting their polite and detailed assistance. The restaurant and parking staff also receive commendations for their excellent service and accommodating nature. Several mentions of staff members’ ability to communicate well in English add to the convenience for international travelers.
However, a few guests point out inconsistencies such as occasional lack of smiles and less-than-enthusiastic service from certain front desk personnel. Despite these few criticisms, the overall sentiment leans towards a highly satisfactory experience with the staff, especially regarding their friendliness and helpfulness.
Moreover, the staff is noted for promptly and courteously responding to various needs, including health issues, sightseeing information and flexible check-out requests. The consistent theme of hospitality, combined with an efficient and polite demeanor, suggests that Dormy Inn Premium Otaru's staff plays a significant role in enhancing the overall guest experience.
Wi-Fi
Dormy Inn Premium Otaru offers a WiFi experience praised for its stability and speed with many guests noting the strong and reliable connection throughout their stay. Inside the rooms, guests appreciated the consistent 30-40 Mbps speed, making it suitable for various online activities. The hotel's free WiFi service was frequently described as helpful, allowing guests to stay connected effortlessly. However, there were occasional reports of poor connection and slow speeds, highlighting some inconsistency in the WiFi quality. Overall, the internet service generally meets the expectations of most travelers, providing a convenient and effective way to stay online during their visit.
Parking
Dormy Inn Premium Otaru offers various parking options, including an elevated parking garage and an underground parking lot, both providing secure overnight parking for a fee. Many guests found the parking availability to be good and appreciated the convenience of having a car park connected to the hotel. The parking is indoors, ensuring protection against the elements.
The response from parking staff generally received positive feedback, though some noted that locating the parking entrance, which is situated in an alley behind the hotel, could be challenging. Additionally, some expressed difficulties in understanding the parking lot's layout, particularly during breakfast hours.
On the downside, several reviews pointed out that the parking fees are relatively high compared to other nearby options and were sometimes different from the displayed rates. The process of entering and exiting the garage could be slow and the parking space might be narrow, making it less suitable for larger vehicles.
Overall, while parking at Dormy Inn Premium Otaru is convenient and secure, it comes at a steeper cost and the entrance might be tricky to find.
3 Star
Dormy Inn Premium Otaru offers a blend of convenience and comfort that caters well to business travelers and tourists alike. Positioned right in front of Otaru Station, its location is unbeatable for those arriving by train, making it particularly easy to reach with luggage in tow. The hotel’s facilities, while somewhat outdated, remain functional and well-equipped, including spacious baths and readily available toiletries such as combs, toner, lotion and makeup remover.
The hotel’s breakfast receives high praise, especially for its variety and quality with seafood being a standout. Other amenities include hot springs and multiple elevators, adding to the convenience of the stay. Additional touches like the delicious night-crying ramen enhance its appeal.
Though it lacks the luxury expected from its 'premium' label and feels more like a higher-end business hotel, the hotel’s value for money is a recurring positive point in the reviews. Guests find it economical, comfortable and remark on the fair overall value given the price. The views from the rooms, particularly of the ocean and station, are lovely.
Despite some issues like outdated decor, occasional screen distortion and cleanliness concerns, the staff's helpful and friendly demeanor contributes positively to the experience. Overall, Dormy Inn Premium Otaru provides a satisfactory stay with good cost performance, making it a place guests feel inclined to return to.
Accessible
Dormy Inn Premium Otaru stands out for its exceptional accessibility, making it an ideal choice for travelers with disabilities. Positioned right in front of Otaru JR Station, the hotel is effortlessly accessible upon stepping out of the station and its proximity to key transportation hubs including the bus terminal and taxi stands further enhances convenience. Guests commend the hotel's location, which offers easy walking access to nearby attractions like the Otaru Canal, Music Box Museum and various shops and restaurants. The presence of multiple lifts inside the station and within the hotel itself ensures that mobility is not an issue.
Beyond its central location, the hotel accommodates special accessibility requirements by providing features like accessible bathrooms and elevators next to essential amenities such as the trouser press. Additionally, the staff goes the extra mile to assist with luggage and offer information about accessible dining options throughout the stay.
The overall cleanliness of the hotel garners positive remarks, though a few guests noted minor issues like screen distortion and mentioned that the comfort was slightly better in other locations. Despite those observations, the consensus is that Dormy Inn Premium Otaru offers great convenience, cost-effectiveness and accessibility, making it highly recommended for travelers prioritizing ease of movement and location.
No, Dormy Inn Premium Otaru doesn't have any pool.
No, a spa isn't available at Dormy Inn Premium Otaru.
No, Dormy Inn Premium Otaru doesn't allow dogs.
Yes, parking facilities are available at Dormy Inn Premium Otaru.