Mercure Ostrava Center
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Summary of reviewsLocated in the heart of Ostrava, Mercure Ostrava Center receives high praise for its prime location, making it an ideal base for both sightseeing and business. Its central position provides easy access to key attractions, shopping malls, parks and the river. The proximity to public transportation, such as bus and tram stops, enhances its convenience. The hotel is easily accessible by car with the advantage of on-site parking and is noted for its beautiful, monumental building. Guests commend the clean, spacious and air-conditioned rooms which contribute to a peaceful ambiance despite the central location.
The breakfast experience is highly rated for its wide variety and high quality, catering to diverse tastes including those with dietary restrictions. Guests highlight the freshness, deliciousness and overall generous spread. Early breakfast packages for departing guests add an accommodating touch. The dining experience, particularly the restaurant’s cuisine, is generally good with some noting it as excellent, though the menu can appear limited and occasionally overpriced.
Rooms at Mercure Ostrava Center are spacious, clean and tastefully furnished, providing a high standard of comfort with modern amenities. Beds are especially noted for their comfort, ensuring a good night's sleep. The hotel's cleanliness is exemplary with guests frequently commending the spotless rooms and public areas.
The staff at Mercure Ostrava Center are described as friendly, helpful and accommodating, providing top-notch service that contributes significantly to a welcoming and supportive environment. The quality of WiFi is generally reliable, meeting the needs of most guests. The gym, while not a standout feature, is available but might benefit from better lighting and maintenance.
Parking is secure and private, though limited space can pose challenges for larger vehicles. The nightlife around the hotel is vibrant, yet soundproofing ensures a peaceful stay. Most guests find the beds very comfortable, though a few criticisms point to the need for improvements in sofa beds and some mattresses.
The hotel aligns well with four-star standards, offering good value for money and comforts comparable to European counterparts. However, some occasional service lapses and expectations of additional amenities like a minibar were noted. Business travelers find it well-suited for their needs with professional staff and a conducive environment for work. Additionally, the hotel is highly praised for its dog-friendly amenities, providing thoughtful provisions that ensure a comfortable stay for pets and their owners. Overall, Mercure Ostrava Center is celebrated for its strategic location, excellent facilities and friendly, accommodating staff, making it a reliable choice for a comfortable and enjoyable stay in Ostrava.
Categories
The breakfast experience is highly rated for its wide variety and high quality, catering to diverse tastes including those with dietary restrictions. Guests highlight the freshness, deliciousness and overall generous spread. Early breakfast packages for departing guests add an accommodating touch. The dining experience, particularly the restaurant’s cuisine, is generally good with some noting it as excellent, though the menu can appear limited and occasionally overpriced.
Rooms at Mercure Ostrava Center are spacious, clean and tastefully furnished, providing a high standard of comfort with modern amenities. Beds are especially noted for their comfort, ensuring a good night's sleep. The hotel's cleanliness is exemplary with guests frequently commending the spotless rooms and public areas.
The staff at Mercure Ostrava Center are described as friendly, helpful and accommodating, providing top-notch service that contributes significantly to a welcoming and supportive environment. The quality of WiFi is generally reliable, meeting the needs of most guests. The gym, while not a standout feature, is available but might benefit from better lighting and maintenance.
Parking is secure and private, though limited space can pose challenges for larger vehicles. The nightlife around the hotel is vibrant, yet soundproofing ensures a peaceful stay. Most guests find the beds very comfortable, though a few criticisms point to the need for improvements in sofa beds and some mattresses.
The hotel aligns well with four-star standards, offering good value for money and comforts comparable to European counterparts. However, some occasional service lapses and expectations of additional amenities like a minibar were noted. Business travelers find it well-suited for their needs with professional staff and a conducive environment for work. Additionally, the hotel is highly praised for its dog-friendly amenities, providing thoughtful provisions that ensure a comfortable stay for pets and their owners. Overall, Mercure Ostrava Center is celebrated for its strategic location, excellent facilities and friendly, accommodating staff, making it a reliable choice for a comfortable and enjoyable stay in Ostrava.
Hotel for Honeymoon
The Mercure Ostrava Center is a highly-rated hotel that provides excellent service. Its central location and modern amenities make it suitable for a comfortable and enjoyable honeymoon stay.
Family Friendly Hotel
As part of the Mercure chain, this hotel offers a consistent level of service and amenities suitable for families. It may have family packages or special offers.
Business Hotel
This modern 4-star hotel in Ostrava city center offers excellent meeting facilities equipped with state-of-the-art technology. It includes a restaurant, bar, summer terrace, and fitness area, suitable for both work and relaxation.
Hotel with Parking
This hotel offers private parking for guests. It is located in the city center. While on-site parking can sometimes be limited, the staff can assist in finding nearby alternatives.
Accessible Hotel
Mercure Ostrava Center is wheelchair accessible, offering easy access for wheelchairs and a lift. The hotel also provides special facilities for guests with visual or hearing impairments.
Hotel with Gym
This 4-star hotel features a fitness center. Guests can maintain their workout routines while traveling.
4-Star Hotel
Mercure Ostrava Center offers modern accommodation and excellent service in a central location. It is well-suited for both business and leisure travelers, providing convenient access to local attractions and amenities.
Dog Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Guest Reviews
Located in the heart of Ostrava, Mercure Ostrava Center enjoys praise for its prime location, making it an ideal base for both sightseeing and business. Guests repeatedly highlight the hotel's central position, noting its proximity to key attractions, shopping malls, parks and the river. The convenience of nearby public transportation, such as bus and tram stops, also adds to its appeal, making it easy to navigate the city.
The hotel is described as easily accessible by car with the added advantage of on-site parking. Despite being centrally located, the peaceful ambiance contributes to a comfortable stay. Reviews emphasize the hotel’s beautiful, monumental building and commend the clean, spacious and air-conditioned rooms.
Guests also appreciate the variety and quality of the breakfast, which aligns with the hotel’s four-star rating. Overall, the Mercure Ostrava Center is celebrated for its strategic location that allows easy access to all corners of Ostrava, paired with excellent facilities and friendly, accommodating staff.
The breakfast experience at Mercure Ostrava Center receives glowing praise from guests, highlighting its wide variety and consistently high quality. Many reviewers describe the breakfast as excellent with a great selection of food and beverages that cater to diverse tastes, including options for those with dietary restrictions such as lactose or gluten-free choices. Guests frequently note the richness and completeness of the breakfast spread, emphasizing its freshness, deliciousness and variety.
Some reviews provide specific commendations of the breakfast's generosity and the pleasant atmosphere of the dining area. Others appreciate the added touches like early breakfast packages for guests departing early. There are occasional criticisms regarding specific items like scrambled eggs and pancakes and comments on the basic nature of the breakfast setup and furniture. Nonetheless, the overall sentiment remains highly positive with many guests expressing satisfaction with the extensive, well-prepared and tasty morning meals provided by the hotel.
Guests of the Mercure Ostrava Center generally have positive things to say about their dining experiences at the hotel. The restaurant is often highlighted as being very good with several mentions of excellent cuisine and a high-level dining experience. Many also commend the bar service, describing it as good.
However, there are some critiques. Some guests found the menu to be quite limited and the restaurant to be overpriced. A few noted specific inconveniences, such as the requirement for immediate payment with a credit card for dinner and the inability to dine at the hotel restaurant on Sundays. Additionally, feedback on breakfast was less enthusiastic, described as simple and basic.
Despite these drawbacks, the consensus indicates that most guests consider the dining options at Mercure Ostrava Center to be of high quality and the overall restaurant and bar experience is generally positive.
The rooms at Mercure Ostrava Center garner significant praise for their spaciousness, cleanliness and tasteful furnishings. Travelers will appreciate the large, comfortable and well-decorated spaces that contribute to a pleasant stay. Beds are consistently noted for their comfort, ensuring a good night's rest. Moreover, the rooms are equipped to a high standard, featuring modern amenities and well-maintained facilities which include minibars and clean bathrooms.
However, guests should be aware that there can be some variability in room size and noise levels with some smaller, noisier rooms directly facing the main street. While the hotel maintains a generally high standard of room upkeep, occasional lapses in housekeeping services and limited amenities such as missing cosmetic sets have been noted by a few visitors.
Overall, the hotel impresses with its blend of elegance, comfort and practicality, making it an appealing choice for those visiting Ostrava.
The guest reviews of Mercure Ostrava Center reveal a mixed experience regarding the hotel's beds, though the majority lean towards a positive outlook. Many guests praised the beds as being very comfortable, cozy, large and exceptionally pleasant. Descriptions such as "most comfortable bed I've ever encountered in a hotel" and "super comfortable beds" highlight a high level of satisfaction among various reviewers. Additionally, the beds were often noted to be clean and well-suited for a good night's sleep.
However, some concerns were raised about the comfort of the sofa beds with comments indicating that they were old, uncomfortable and one could feel the springs. A few guests mentioned some regular beds as being too hard or sagging, suggesting that a mattress replacement could improve overall sleeping comfort. Despite these issues, the majority of the feedback indicates that the hotel's beds provide a comfortable and cozy sleeping environment for most guests.
Travelers to the Mercure Ostrava Center consistently praise the hotel's cleanliness. The rooms are frequently described as not only clean but also spacious, quiet and pleasant. Guests particularly appreciate the high-quality cleanliness noted throughout the entire facility, including bathrooms and public areas. The words very clean, extremely clean and exceptionally clean repeatedly emerge in reviews, underscoring the hotel's commitment to maintaining a pristine environment.
Housekeeping standards are reported to be exemplary with many guests noting that rooms are cleaned daily and are left spotless. The bathrooms receive specific praise for their cleanliness, contributing to a comfortable stay. Guests also appreciate the tasteful and elegant interior of their accommodations, which further enhances their overall experience.
While the overwhelming majority of reviews are positive, a few guests did mention areas that could benefit from additional attention. These include isolated issues such as mold in the shower cabin and some traces of dirt around the air conditioning vent and curtains.
Overall, the Mercure Ostrava Center leaves a strong impression of cleanliness, making it a reliable choice for travelers looking for a spotless and well-kept environment during their stay.
The Mercure Ostrava Center is renowned for its exceptional staff who create a welcoming and supportive environment for guests. Consistently described as friendly, helpful and accommodating, the staff excels in providing top-notch service. Reception staff are particularly praised for being professional and speaking English, making check-in a smooth and pleasant experience. Numerous reviews highlight the outstanding level of service throughout the hotel with guests repeatedly noting the attentiveness and kindness of the staff. Whether in the front desk, restaurant or service areas, the team at Mercure Ostrava Center is committed to ensuring a positive and enjoyable stay for all visitors.
The WiFi at Mercure Ostrava Center generally receives positive feedback from guests with many noting that the connection is good and reliable. The quality of WiFi in the rooms is often praised, indicating that it meets the needs of most users. Some guests find the complimentary internet service to be a bit slow at times and there are occasional issues with WiFi availability in certain rooms. However, overall WiFi coverage throughout the hotel seems to be satisfactory, making it a convenient option for travelers needing internet access during their stay.
The gym at the Mercure Ostrava Center has received mixed reviews from guests. While the facilities are available, the gym is small and not particularly popular among visitors. Some guests have noted that the gym is dark and not very well lit, which might contribute to its underuse. Additionally, there have been mentions of broken equipment, including a bench, suggesting maintenance could be improved. Despite these points, a few reviews have described the gym as excellent, indicating that it meets their fitness needs satisfactorily. Overall, the gym receives acknowledgment but lacks the appeal and upkeep to be a standout feature of the hotel.
The parking situation at Mercure Ostrava Center appears to be a mix of pros and cons based on guest feedback. On the positive side, secure, private and enclosed parking is readily available with several mentions of the parking being free of charge, particularly for motorcycles. The security of the parking facilities was frequently highlighted as a strong point. Moreover, having parking onsite is a convenience appreciated by many and some reviews noted that parking was fine overall.
However, there are some downsides to consider. The parking area itself seems somewhat limited and can become crowded, making it difficult for larger vehicles to maneuver, especially when accessing the hotel courtyard. Additionally, some guests found the entry to be narrow and suggested better marking for easier navigation. For those needing parking, it requires a fee of 380 CZK per day and availability might be an issue during peak times with no alternative options nearby.
Overall, while the secure and private nature of the parking is a significant advantage, the limited space and access issues may pose challenges for guests, particularly those with larger vehicles.
Mercure Ostrava Center benefits from its close proximity to Stodolni Street, a hub for nightlife activities. Guests have noted a variety of nightlife options in the area, catering to different tastes and preferences. The hotel's soundproofing ensures a peaceful stay despite the lively surroundings, making it a convenient choice for those looking to explore the city's vibrant evening scene without compromising on comfort. Overall, the nightlife around the hotel is considered to be good, offering appropriate options for guests to enjoy.
Mercure Ostrava Center positions itself as a standard four-star hotel with facilities and services that are generally within the expected parameters of its category. Guests have described the hotel as good value for money when compared to other four-star hotels with room facilities deemed appropriate for this classification.
The staff has been highlighted as nice and certain services have been compared favorably to those found in five-star establishments, indicating some level of high-quality service. Dining experiences present a mixed picture with dinner offerings receiving praise for their quality, while the breakfast selection has been critiqued as falling short of four-star expectations.
The hotel aligns with the European standards for its category and has been mentioned as being well-comparable to German four-star hotels, suggesting a reliable level of comfort and design.
However, not all feedback is positive. Some guests have noted the absence of services typically expected in a four-star hotel, such as a minibar in the room. There were also remarks about inadequate guest treatment with specific complaints about dismissive behavior from reception staff during the Covid period.
Although the overall impression remains satisfactory for a four-star establishment, there have been instances of disappointment, particularly regarding the handling of complaints and certain service expectations.
Mercure Ostrava Center is excellent for business travelers with business-class amenities and facilities. The hotel's gym is notable with a good location and ambiance conducive to work. Reviews highlight the professionalism of the staff, who contribute to an overall good impression. Despite being a small hotel, it caters well to the business trip routine, making it an ideal choice for those on business trips.
Mercure Ostrava Center stands out for its excellent pet-friendly amenities, making it an ideal choice for travelers with dogs. The hotel not only allows pets but goes the extra mile to ensure they are comfortable during their stay. Guests have appreciated the thoughtful provisions, including dog beds and dog-friendly blankets. The rooms are designed to be convenient and appropriate for pets, providing a welcoming environment for dogs. With such dog-friendly facilities, Mercure Ostrava Center ensures that both pets and their owners can enjoy a comfortable and pleasant stay.
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Location
The hotel is described as easily accessible by car with the added advantage of on-site parking. Despite being centrally located, the peaceful ambiance contributes to a comfortable stay. Reviews emphasize the hotel’s beautiful, monumental building and commend the clean, spacious and air-conditioned rooms.
Guests also appreciate the variety and quality of the breakfast, which aligns with the hotel’s four-star rating. Overall, the Mercure Ostrava Center is celebrated for its strategic location that allows easy access to all corners of Ostrava, paired with excellent facilities and friendly, accommodating staff.
Breakfast
Some reviews provide specific commendations of the breakfast's generosity and the pleasant atmosphere of the dining area. Others appreciate the added touches like early breakfast packages for guests departing early. There are occasional criticisms regarding specific items like scrambled eggs and pancakes and comments on the basic nature of the breakfast setup and furniture. Nonetheless, the overall sentiment remains highly positive with many guests expressing satisfaction with the extensive, well-prepared and tasty morning meals provided by the hotel.
Dinner
However, there are some critiques. Some guests found the menu to be quite limited and the restaurant to be overpriced. A few noted specific inconveniences, such as the requirement for immediate payment with a credit card for dinner and the inability to dine at the hotel restaurant on Sundays. Additionally, feedback on breakfast was less enthusiastic, described as simple and basic.
Despite these drawbacks, the consensus indicates that most guests consider the dining options at Mercure Ostrava Center to be of high quality and the overall restaurant and bar experience is generally positive.
Rooms
However, guests should be aware that there can be some variability in room size and noise levels with some smaller, noisier rooms directly facing the main street. While the hotel maintains a generally high standard of room upkeep, occasional lapses in housekeeping services and limited amenities such as missing cosmetic sets have been noted by a few visitors.
Overall, the hotel impresses with its blend of elegance, comfort and practicality, making it an appealing choice for those visiting Ostrava.
Beds
However, some concerns were raised about the comfort of the sofa beds with comments indicating that they were old, uncomfortable and one could feel the springs. A few guests mentioned some regular beds as being too hard or sagging, suggesting that a mattress replacement could improve overall sleeping comfort. Despite these issues, the majority of the feedback indicates that the hotel's beds provide a comfortable and cozy sleeping environment for most guests.
Cleanliness
Housekeeping standards are reported to be exemplary with many guests noting that rooms are cleaned daily and are left spotless. The bathrooms receive specific praise for their cleanliness, contributing to a comfortable stay. Guests also appreciate the tasteful and elegant interior of their accommodations, which further enhances their overall experience.
While the overwhelming majority of reviews are positive, a few guests did mention areas that could benefit from additional attention. These include isolated issues such as mold in the shower cabin and some traces of dirt around the air conditioning vent and curtains.
Overall, the Mercure Ostrava Center leaves a strong impression of cleanliness, making it a reliable choice for travelers looking for a spotless and well-kept environment during their stay.
Staff
Wi-Fi
Gym
Parking
However, there are some downsides to consider. The parking area itself seems somewhat limited and can become crowded, making it difficult for larger vehicles to maneuver, especially when accessing the hotel courtyard. Additionally, some guests found the entry to be narrow and suggested better marking for easier navigation. For those needing parking, it requires a fee of 380 CZK per day and availability might be an issue during peak times with no alternative options nearby.
Overall, while the secure and private nature of the parking is a significant advantage, the limited space and access issues may pose challenges for guests, particularly those with larger vehicles.
Nightlife
4 Star
The staff has been highlighted as nice and certain services have been compared favorably to those found in five-star establishments, indicating some level of high-quality service. Dining experiences present a mixed picture with dinner offerings receiving praise for their quality, while the breakfast selection has been critiqued as falling short of four-star expectations.
The hotel aligns with the European standards for its category and has been mentioned as being well-comparable to German four-star hotels, suggesting a reliable level of comfort and design.
However, not all feedback is positive. Some guests have noted the absence of services typically expected in a four-star hotel, such as a minibar in the room. There were also remarks about inadequate guest treatment with specific complaints about dismissive behavior from reception staff during the Covid period.
Although the overall impression remains satisfactory for a four-star establishment, there have been instances of disappointment, particularly regarding the handling of complaints and certain service expectations.
Business
Dog Friendly
No, Mercure Ostrava Center doesn't have any pool.
No, a spa isn't available at Mercure Ostrava Center.
Yes, Mercure Ostrava Center welcomes dogs.
Yes, parking facilities are available at Mercure Ostrava Center.
Yes, Mercure Ostrava Center has a gym.
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