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Summary of reviewsHotel Europe in Ostend is frequently praised by guests for its prime location, offering convenience and accessibility to the beach and city center. Visitors appreciate being able to easily explore shopping streets, restaurants, and cultural attractions, with the proximity to public transportation enhancing travel convenience. The hotel's location is ideal for experiencing the vibrant city atmosphere, yet also allows for relaxation in peaceful spots. This accessibility, combined with friendly service and well-maintained facilities, contributes to its popularity among travelers seeking comfort and convenience.
The breakfast at Hotel Europe is well-regarded, with guests enjoying an extensive and varied buffet featuring fresh bread, spreads, pastries, and more. The calm dining environment and attentive staff further enhance the breakfast experience, though occasional suggestions for improvement in variety consistency are noted. The hotel's rooms receive consistent praise for their spaciousness and cleanliness, with many highlighting comfortable beds and well-equipped accommodations. Nonetheless, minor critiques about outdated decor and some privacy concerns are mentioned, yet these rooms remain satisfactory for those seeking straightforward comfort.
Cleanliness reviews are somewhat mixed, with many guests commending spotless rooms and attentive cleaning staff, though noting areas such as bathrooms and pool facilities needing improvement. The hotel's staff are repeatedly highlighted for their friendly and helpful demeanor, particularly at reception and during breakfast service, contributing positively to the overall guest experience. Free Wi-Fi is favorably mentioned, with generally satisfactory connectivity, despite occasional gaps in performance.
The spa and wellness areas, including a heated pool, sauna, and hammam, provide a relaxing retreat, appreciated by many guests. While some mention limited operating hours and minor noise issues, these facilities add significant value to the stay. The gym offers basic fitness amenities, and although described as somewhat cramped and dimly lit, it is beneficial for quick workouts.
Guest reviews on the pool reflect a mix of praise and constructive feedback, with its cleanliness and accessibility being appreciated, despite some issues with water temperature and occasional overcrowding. Parking options are secure yet challenging due to narrow spaces in the underground garage, with staff assistance available but reservations recommended for easier parking.
The beds at Hotel Europe are generally considered comfortable, enhancing the overall restful experience, notwithstanding some discomfort with sofa beds. The hotel’s four-star rating receives criticism, with guests suggesting certain facilities fall short of this standard due to the need for upgrades.
Overall, Hotel Europe offers a substantial and enjoyable experience, particularly with its location and friendly staff, although slight improvements in certain facilities could elevate the guest experience further. Show more
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Hotel Taking Steps Towards Sustainability
This hotel has an 'Eco-friendliness' rating of 7.6 out of 10 on Hotels.com, suggesting attention to environmental considerations.
Hotel with Spa
This hotel offers a Turkish steam room, a Turkish bath, and sauna facilities. Guests can also enjoy an indoor pool and a fitness center. It is located steps from Ostend Beach and Ostend City Museum.
Romantic Hotel
This hotel is located in the city center, close to the beach, and offers an indoor pool area and spa facilities, making it suitable for a relaxing romantic stay.
Hotel near Nightlife Spots
Situated on Kapucijnenstraat, this hotel is within walking distance of nightlife spots. The area provides a mix of entertainment options for guests.
Hotel with Swimming Pool
This hotel features an indoor pool area and is located near the beach in Oostende city center. It offers spacious accommodations with free Wi-Fi and a fitness area with wellness facilities.
Heated Pool Indoor Pool
Business Hotel
Hotel Europe has 82 rooms and is centrally located near the beach. It is suitable for business travelers looking for a convenient location.
Accessible Hotel
Hotel Europe is a 4-star hotel in the city center with an indoor swimming pool and spa facilities. It offers facilities for disabled guests and upper floors are accessible by elevator.
Hotel with Gym
Hotel Europe includes an indoor pool, spa, and fitness center. It's located near the beach, offering guests a convenient location for both fitness and relaxation.
Hotel with EV Charging Stations
Hotel Europe provides electric vehicle charging stations on-site. Specifically, the hotel is noted to have 2 Tesla charging stations available.
4-Star Hotel
This 4-star hotel is nestled just 300 metres from Sand Sculpture Festival Ostend. It offers a Turkish steam room, a Turkish bath, and sauna facilities.
Hotel with Indoor Pool
This hotel offers a pleasant wellness escape with an indoor pool area, complemented by a sauna and hammam. The pool is described as clean and medium-sized, available from 5 PM to 9 PM.
Hotel with Heated Pool
Provides an indoor pool, sauna, solarium, Turkish bath, and fitness area. The pool area is open from 8 AM to 9 PM and includes pool loungers for relaxation.
Hotel for Honeymoon
Hotel with Parking
EV charging stations
Room Types
Standard Double RoomSatellite TV, a refrigerator and a bathroom with a bath or shower plus a hairdryer comes as standard in this room.
Junior SuiteThis large suite features a luxurious bathroom.
Superior Double RoomThis spacious room includes modern décor, refrigerator, a flat-screen TV and air conditioning.
Junior Suite with Spa BathThis large suite features a luxurious bathroom with a spa bath.
Superior Double Room with SofaThis spacious room includes modern décor, refrigerator, a flat-screen TV and air conditioning.
Standard Single RoomSatellite TV, a refrigerator and a bathroom with a bath or shower plus a hairdryer comes as standard in this room.
Superior Single RoomA modernly-decorated room with air conditioning. It also includes a refrigerator, flat-screen TV and a bathroom with a bath/shower and separated toilet.
Guest Reviews
7.4
Good
Location
Hotel Europe boasts an exceptional location that appeals to travelers seeking convenience and accessibility in Ostend. The hotel's proximity to the beach, often just steps away, makes it an ideal choice for those looking to enjoy the seaside. It's perfectly situated for exploring the city center, with easy access to shopping streets, restaurants, and cultural attractions. The central location ensures guests can enjoy the lively city atmosphere while still finding peaceful spots to relax. Moreover, the hotel sits close to public transportation, including the train station, facilitating easy travel for visitors.
Guests consistently praise the location, highlighting its benefits for leisurely walks to nearby cafes, the promenade, and the city's vibrant festival scene. The location offers both quietude and accessibility, allowing guests to explore local sites while enjoying a tranquil retreat. With clean and spacious rooms complementing this prime setting, Hotel Europe stands out as an excellent choice for both short visits and extended stays in Ostend. The combination of a great location, friendly service, and well-maintained facilities makes it a favorite for those wanting comfort and convenience in their travels.
Breakfast
Hotel Europe offers a breakfast experience that is largely praised by its guests, highlighting an extensive and varied buffet that is well-prepared and well-presented. The selection is generous, offering plenty of choices to cater to different tastes, from fresh bread, spreads, yogurt, and a variety of teas and coffees to more indulgent options like pastries and even cava. The breakfast environment is described as calm, with attentive staff contributing to a pleasant dining experience. The presence of both hearty and lighter options ensures something for everyone, and the use of fresh ingredients in a well-organized layout enhances the overall impression. While there are a few mentions of areas for improvement, particularly regarding variety consistency and freshness on some occasions, the general sentiment leans towards a satisfying and enjoyable breakfast offering, complemented by the hotel's welcoming ambiance and convenient location.
Rooms
Hotel Europe's guest rooms consistently receive praise for their spaciousness and cleanliness. Many visitors appreciate the size of the rooms, describing them as large, airy, and well-equipped. The comfort of the beds is a recurring highlight, with guests noting the quality of bedding and the pleasant atmosphere of the rooms. Despite some mentions of outdated decor, the rooms generally meet expectations in terms of space and comfort, offering a functional and satisfactory stay.
The cleanliness of the hotel rooms stands out, frequently noted by guests as a positive aspect. The hotel seems to excel in maintaining tidy and fresh accommodations, with many rooms described as very clean and organized. This attention to cleanliness is complemented by the pleasant decor, even if some furnishings appear slightly aged.
However, some negative aspects surface in the reviews, such as occasional noise issues and the limited modern features in the bathrooms, which could benefit from updates and maintenance. Privacy concerns arise due to glass doors in some bathrooms and certain rooms struggle with lighting. Yet, for those seeking a straightforward and comfortable stay, Hotel Europe manages to provide rooms that satisfy basic needs and cleanliness standards, close to the beach and within a charming location.
Beds
The reviews about the beds at Hotel Europe present a mixed picture, but generally highlight positive aspects, particularly the comfort of the main beds. Guests frequently describe the beds as comfortable, with many appreciating the quality of the bedding and bed linens. These positive remarks are complemented by comments on clean rooms and soft mattresses that contributed to restful nights. However, some guests encountered issues with the sofa beds, often describing them as too hard, which posed discomfort, especially for third-party guests who paid full price. Complaints about the softness or worn-out condition of mattresses and pillows were also noted by several reviewers. Despite occasional wear and tear of the linens, many guests found the overall comfort satisfactory. While the bedding quality varied for some, especially on non-standard beds like sofa beds, the location and amenities of the hotel added to the positive experiences of many guests. The majority appreciated the basic comfort provided by the primary beds, which offset the negative points mentioned by others.
Cleanliness
Hotel Europe's cleanliness reviews present a mixed picture. While many guests praised the hotel's overall tidiness, with comments highlighting spotless rooms, well-maintained spaces, and helpful cleaning staff, there were notable exceptions. The common areas such as the pool and wellness facilities received mixed reviews, with several guests reporting issues like a dirty pool, cold water, and cleanliness needing improvements. Some areas, particularly bathrooms, were occasionally criticized for being outdated or not meeting the expected standards, with mentions of dust and lingering debris. Despite these drawbacks, other reviews consistently commended the attentive and friendly staff, indicating that service quality might mitigate the less-than-perfect cleaning in some instances. Overall, what stands out is a disparity in cleanliness experiences, varying from immaculate rooms and clean facilities to areas needing attention and refurbishment, leaving room for improvement in consistency and maintenance.
Staff
The reviews for Hotel Europe consistently highlight a strong emphasis on friendly and helpful staff, with guests frequently commending the team for their courteous and attentive service. The receptionists, particularly Heidi and a few others mentioned by name, are often praised for their welcoming demeanor and efficiency during both check-in and throughout the guests' stays. Housekeeping and other service staff are also recognized for their friendliness and dedication to maintaining a clean and pleasant environment.
Despite a few isolated comments mentioning less favorable experiences with some reception staff, the majority of the feedback reflects a positive impression of the hotel's personnel. The breakfast service stands out, with staff being particularly noted for their amiable and accommodating attitude, ensuring guests start their day on a good note. The ability of staff to communicate in multiple languages, notably French, also adds to the overall guest satisfaction, making them feel comfortable and well-attended.
Overall, the staff at Hotel Europe contribute significantly to a welcoming and enjoyable experience, emphasizing hospitality and a personalized approach to service that leaves a lasting impression on visitors.
Wi-Fi
Hotel Europe offers free Wi-Fi that generally receives positive remarks from guests, highlighting its good availability. Many guests found the Wi-Fi connection to be satisfactory, describing it as fine or even perfect, underscoring the overall effectiveness of the service. For travelers prioritizing value, the hotel's Wi-Fi seems to align well with the reasonable price-to-quality ratio. However, some guests noted instances where the Wi-Fi was slow or weak at times, which could indicate inconsistency in performance. Additionally, a couple of reviews pointed out issues with the connectivity, suggesting room for improvement. Despite these occasional drawbacks, the availability of numerous free Wi-Fi options contributes positively to the overall guest experience, along with other aspects like access to free internet. Another minor concern raised includes the limited number of electrical outlets, which may inconvenience guests looking to charge multiple devices simultaneously. Overall, Hotel Europe provides a laudable Wi-Fi service, albeit with minor gaps that may need attention for an optimal experience.
Spa
Hotel Europe's spa area offers a welcoming retreat for guests, with many praising the indoor pool, sauna, hammam, and other wellness facilities. The combination of a heated pool and various sauna options creates a relaxing atmosphere that is considered a highlight for visitors. Many reviews underline the cleanliness and maintenance of the facilities, noting that the wellness area provides a pleasant environment for relaxation after a long day.
Several guests found the wellness area to be a valuable addition to their stay, appreciating the well-designed and comfortable space. The sauna and steam room are frequently mentioned as enjoyable, and the wellness experience is enhanced by friendly staff members who contribute to a positive atmosphere. The wellness offerings are particularly appealing during inclement weather, providing a cozy sanctuary for guests.
However, certain limitations are noted, such as the restricted operating hours of the spa and wellness area, which opens at 5 PM and can become busy quickly. This limitation, alongside some concerns about noise levels, especially from children, suggests room for improvement in managing the space during peak times. Despite these few drawbacks, the spa and wellness facilities remain a considerable attraction, adding value and enjoyment to guests' stays at Hotel Europe.
Gym
Tucked away in the basement of 'Hotel Europe,' the gym provides basic fitness facilities that could suit those in need of a quick workout session. Despite its small and dimly lit space, there is equipment available for guests' use, although some machines may not always function optimally. The wellness space is a thoughtful inclusion, contributing to the hotel's aim of offering comprehensive amenities. However, the environment might feel a bit less inviting due to the musty ambiance and cold temperature. While the gym offers convenience for a short exercise routine, it may not meet the expectations of those seeking a fully equipped and spacious fitness center.
Pool
Hotel Europe's swimming pool and wellness area receive a mix of praise and criticism. Visitors frequently highlight the pool as a positive feature, often mentioning that it's a nice place to unwind and relax, complemented by a pleasant wellness area with a sauna and hammam. The pool is noted for being clean and well-maintained, adding to the hotel's appeal as a restful retreat. Guests appreciate its accessibility, with hours from 8 AM to 9 PM, allowing for morning swims or late-night relaxation.
However, there are some consistent criticisms about the pool's temperature, with many reviews mentioning that the water is frequently too cold, which detracts from the overall enjoyment. Issues with cleanliness occasionally arise, such as murky water or visible debris, though these seem to be isolated incidents rather than systemic problems. The pool area is described as small for the hotel's size, leading to overcrowding at times, and loungers are limited, which can be inconvenient for guests seeking a more leisurely experience.
The hotel’s location and amenities like the sauna and hammam are seen as notable advantages, creating a comprehensive wellness experience. Despite its flaws, the swimming pool remains a significant and appreciated element of the guest experience at Hotel Europe, offering both relaxation and a welcome escape from daily routines.
Parking
Hotel Europe offers parking options that are both convenient and challenging for its guests. While parking is indeed available, many reviews highlight the narrow and difficult-to-navigate spaces in the hotel’s underground garage. Guests with large vehicles may find parking particularly challenging, calling it a “master art” to park and maneuver within the confined areas, which can require patience and skill. The garage, equipped with elevators to reach parking spaces, is seen as compact and not entirely practical for larger vehicles.
Despite the tightness of the spaces, guests appreciate the security of the underground parking, noting that cars are well-secured. Some guests were pleased with the helpful staff, who were able to assist in navigating the garage and finding parking spots. However, the cost of parking—at €25 per day—is frequently mentioned as expensive, prompting some visitors to seek alternative parking options nearby.
While parking can be difficult, the hotel's prime location close to local attractions makes it a respected choice for travelers despite logistical challenges. For those looking to park at Hotel Europe, early reservations and smaller vehicles are recommended to ensure a smoother parking experience.
4 Star
Hotel Europe has received feedback suggesting it does not quite live up to expectations for its advertised four-star rating. Many visitors have commented that the facilities are somewhat dilapidated and not reflective of a typical four-star hotel experience, with rooms being notably narrow and requiring renovations. Concerns have been expressed regarding the swimming pool, being cold and lacking adequate sun loungers, and the sauna hammam opening late in the day. The cleanliness of the suites has also been pointed out as an area needing improvement, citing issues such as dust and peeling wallpaper.
While breakfast was included in the price, which is a rarity, the selection was described as simple, falling short of the variety expected from a four-star establishment. Language services were said to be below expectation, with staff not meeting advertised multilingual standards. Overall, several guests have voiced their disappointment, noting that the hotel does not correspond to the European standards typically associated with a four-star hotel. Despite these critiques, some reviews acknowledged that the overall stay was satisfactory but stressed that improvements could make it more deserving of its current rating.
Indoor Pool
The indoor pool at Hotel Europe offers a pleasant experience for guests seeking a wellness escape. The pool, accompanied by a sauna, hammam, and other wellness options available from 5 to 9 PM, provides a relaxing environment for visitors. Guests appreciate the availability of towels at the reception, which adds to the overall convenience. The swimming pool is described as clean, medium-sized, and part of a delightful wellness area. Although some reviewers mention issues with lighting and temperature in the pool room, the heated feature of the pool and the complimentary access to the sauna and hammam elevate the experience. Overall, the indoor pool and spa facilities are considered a significant asset to the hotel.
Yes, Hotel Europe has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Hotel Europe.
No, Hotel Europe doesn't allow dogs.
Yes, parking facilities are available at Hotel Europe.