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Summary of reviewsIbis Lagos Airport receives generally positive feedback for its strategic location near Lagos International Airport, making it a prime choice for travelers with early flights or those in transit. Guests appreciate the accessibility, security and quiet ambiance, which is ideal for business travelers. The proximity to the airport, combined with a sense of safety and convenience, makes this hotel a preferred option for many visitors.
Breakfast at the hotel is well-received with guests noting a delightful variety of food options catering to both international and Nigerian tastes. The breakfast buffet, available from 4 am to 10 am, features a range of fresh, tasty items and the coffee is particularly praised. Although there are occasional suggestions for improvement, the general sentiment is that the breakfast experience is excellent and adds value to the stay.
Dinner also earns positive feedback with guests enjoying the variety and quality of the evening buffet. Descriptors like superb and exceptional frequently appear in reviews. While there are sporadic complaints about waiting times for ordered meals and room service, the dinner offering is largely considered satisfactory and enjoyable.
The swimming pool at Ibis Lagos Airport is highlighted as a key amenity, offering a clean, serene environment that guests find pleasant and relaxing. The pool area is well-maintained and provides a welcoming atmosphere, although there is an occasional lapse in maintenance.
Accommodation-wise, guests appreciate the daily room service and comfortable, compact rooms equipped with amenities like tea service. Some rooms offer pleasant pool views, contributing to a more enjoyable stay. However, there are consistent issues noted with room size, cleanliness and maintenance. Complaints include small, cramped rooms, worn-out interiors, dirty carpets and unpleasant odors. These areas need significant improvement to meet guest expectations.
Cleanliness and maintenance attract considerable negative feedback with reports of dirty and smelly environments, old and stained carpeting and issues with leaking bathrooms. The general perception is that the hotel is in dire need of refurbishment and better upkeep.
The staff at Ibis Lagos Airport receive mixed reviews. While many guests find the staff polite, helpful and professional, particularly in reception and housekeeping, there are several mentions of poor customer service and unprofessional behavior. The lack of porters for luggage assistance is also a noted drawback.
The hotel’s free wifi service is another area of concern with numerous complaints about its speed, stability and overall functionality. Many guests report difficulty accessing the internet, particularly in their rooms.
Finally, the beds at the hotel receive varied feedback. Many guests describe the beds as very comfortable, contributing to a restful night's sleep with new mattresses and quality pillows. However, some reviews mention lumpy, too small or too hard beds, along with issues with pillows and bed sheets.
In summary, while Ibis Lagos Airport excels in location, breakfast, dinner and pool facilities, it faces significant challenges with room maintenance, cleanliness, wifi service and occasional staff issues. Addressing these concerns could enhance the overall guest experience.
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