Universal's Loews Sapphire Falls Resort
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsUniversal's Loews Sapphire Falls Resort consistently receives high praise across multiple categories, making it a prime choice for visitors to Universal theme parks. The resort’s exceptional location is widely celebrated with guests often highlighting its proximity to Universal Studios, Islands of Adventure and Volcano Bay. The convenience of walking or taking a short boat ride to the parks and CityWalk enhances the overall experience. Families particularly appreciate the ease of moving back and forth between the hotel and parks.
Breakfast at the resort is noted for its high quality, particularly the delicious pastries and omelets at Amatista. However, the cost, typically around $30 to $35 per person, is frequently mentioned as a downside with some guests suggesting that breakfast should be included in the room rate to offer better value. Mixed reviews accompany the grab-and-go options, where some find convenience while others note limitations and congestion.
Dining options at the resort receive mixed feedback. While many guests praise the quality of offerings at Strong Water Tavern and Amatista, there are frequent concerns about high prices and the food not always meeting expectations. Some also note issues with limited options and long waiting times during peak hours, although the ambiance and exceptional service at the restaurants receive positive mentions.
Rooms are generally appreciated for their cleanliness, comfort and scenic views, although some find them smaller than expected. Maintenance issues and high costs occasionally detract from the experience. However, the spacious suites, helpful room service and modern decor are well received, contributing to a satisfying stay overall.
The resort's cleanliness stands out with guests consistently highlighting well-maintained facilities and spotless rooms. There are occasional mentions of areas needing better attention, but the overall sentiment remains positive. The staff at the resort are frequently praised for their warmth, friendliness and attentiveness, significantly enhancing guests' experiences.
WiFi experiences vary with many finding it reliable and convenient, while others experience issues with weak signals and slow speeds. The gym receives high marks for its extensive equipment and 24-hour availability, adding to the resort's appeal for fitness enthusiasts.
The pool area is another highlight, described as beautiful and well-kept with plenty of activities for children. Guests appreciate the bar service and plentiful lounging areas, although some note occasional overcrowding.
Parking receives mixed reviews. While self-parking is often found to be easy and convenient, other aspects like fees and availability can be points of contention.
Overall, Universal's Loews Sapphire Falls Resort offers an excellent combination of location, amenities and service, making it a popular choice for those visiting Orlando's attractions despite some areas where improvements could be made.
Categories
Breakfast at the resort is noted for its high quality, particularly the delicious pastries and omelets at Amatista. However, the cost, typically around $30 to $35 per person, is frequently mentioned as a downside with some guests suggesting that breakfast should be included in the room rate to offer better value. Mixed reviews accompany the grab-and-go options, where some find convenience while others note limitations and congestion.
Dining options at the resort receive mixed feedback. While many guests praise the quality of offerings at Strong Water Tavern and Amatista, there are frequent concerns about high prices and the food not always meeting expectations. Some also note issues with limited options and long waiting times during peak hours, although the ambiance and exceptional service at the restaurants receive positive mentions.
Rooms are generally appreciated for their cleanliness, comfort and scenic views, although some find them smaller than expected. Maintenance issues and high costs occasionally detract from the experience. However, the spacious suites, helpful room service and modern decor are well received, contributing to a satisfying stay overall.
The resort's cleanliness stands out with guests consistently highlighting well-maintained facilities and spotless rooms. There are occasional mentions of areas needing better attention, but the overall sentiment remains positive. The staff at the resort are frequently praised for their warmth, friendliness and attentiveness, significantly enhancing guests' experiences.
WiFi experiences vary with many finding it reliable and convenient, while others experience issues with weak signals and slow speeds. The gym receives high marks for its extensive equipment and 24-hour availability, adding to the resort's appeal for fitness enthusiasts.
The pool area is another highlight, described as beautiful and well-kept with plenty of activities for children. Guests appreciate the bar service and plentiful lounging areas, although some note occasional overcrowding.
Parking receives mixed reviews. While self-parking is often found to be easy and convenient, other aspects like fees and availability can be points of contention.
Overall, Universal's Loews Sapphire Falls Resort offers an excellent combination of location, amenities and service, making it a popular choice for those visiting Orlando's attractions despite some areas where improvements could be made.
Family Friendly Resort
This resort features a large, themed pool with a water slide and splash area, providing a Caribbean-inspired atmosphere. Its proximity to Universal theme parks and early park admission are beneficial for families.
4-Star Resort
Located at Universal Orlando, this resort offers a Caribbean-themed experience with convenient access to the parks. It features a large pool, multiple dining options, and early park admission, enhancing the overall vacation experience.
Resort with Heated Pool
Loews Sapphire Falls Resort boasts a 16,000-square-foot heated, zero-entry pool with two white-sand beaches, a children's splash pad area, a waterslide, and hot tubs. Cabanas are available for rent.
Resort Taking Steps Towards Sustainability
Resort for Honeymoon
Dog Friendly Resort
Romantic Resort
Resort with Swimming Pool
Heated Pool Outdoor Pool
Business Resort
Accessible Resort
Resort with Gym
Resort with Outdoor Pool
Guest Reviews
Universal's Loews Sapphire Falls Resort consistently receives high marks for its exceptional location, making it a prime choice for visitors to the Universal theme parks. Guests praise its proximity, often describing it as very close to Universal Studios, Islands of Adventure and Volcano Bay. The convenience of being able to walk or take a short, scenic boat ride directly to the parks and CityWalk is frequently highlighted, providing an effortless and pleasant transportation option.
Many reviews point out the hotel's central position not only for park access but also for other Orlando attractions, shopping and dining options. The resort's beautiful setting on the lagoon and lush surroundings contribute to a relaxing atmosphere, adding to the overall positive experience. Families with children find the location particularly beneficial, appreciating the ease of moving back and forth between the hotel and the parks.
Guests also commend the hotel's well-maintained facilities and friendly staff, enhancing the welcoming environment of the resort. While a few reviews touch upon the expense, the general consensus emphasizes the value provided by the combination of comfort, amenities and especially the ideal location.
Universal's Loews Sapphire Falls Resort offers a breakfast experience that receives high praise for its quality but often raises eyebrows due to its cost. Guests frequently describe the breakfast as very good with highlights including a great selection and delicious pastries, especially at the buffet. The breakfast buffet at the resort is noted for its fantastic variety and excellent quality with many calling it amazing and exceptionally good. The omelets at Amatista, in particular, receive special mention for their taste, albeit being expensive.
However, the cost of breakfast is a recurring concern among guests. Many point out that at around $30 to $35 per person, breakfast can quickly become a significant expense, particularly for families. The high cost seems to be a common frustration and some guests feel that breakfast should be included in the room rate to offer better value. For those who prefer a lighter morning meal, the cost may not seem justified.
The breakfast areas, including the café and grab-and-go options, receive mixed reviews. While some guests find the quick breakfast choices convenient, others feel the options are limited and the areas too small and crowded during peak times. The cafeteria, specifically, is described as being prone to congestion, especially when large groups are present.
In summary, Universal's Loews Sapphire Falls Resort offers a breakfast experience that excels in quality and variety but comes with a hefty price tag that some guests find difficult to justify. The inclusion of breakfast in the booking could potentially enhance the overall value for families and long-stay guests.
Universal's Loews Sapphire Falls Resort offers a variety of on-site dining options that receive mixed reviews from guests. Many visitors praise the hotel for its delicious food across several restaurants, noting that the meals at the main restaurants and bars are of very good quality. Guests have enjoyed excellent food and service at places like the Strong Water Tavern and Amatista. The ambiance with features such as a cozy bar and fire pit adds to the dining experience.
However, there are some concerns surrounding the food and beverage offerings. A significant number of reviews highlight the high prices with many feeling that the quality does not justify the cost. Some guests reported that the food, particularly at the pool area, was undercooked or average at best. There were issues with food being overpriced and portions being small, leading to a perception that the overall dining experience may not meet the expectations relative to the price.
Several reviews also pointed out the limited number of dining options, which can make it difficult to find a suitable place to eat, especially during peak hours. Waiting times for tables and service at the on-site restaurants were also mentioned as areas needing improvement.
While there are standout experiences, including good wines and delightful homemade pizza, these positive aspects are sometimes overshadowed by the high costs and occasional lapses in food quality and service. Overall, while the dining experiences at the resort certainly have their highlights, they also present a mix of challenges that guests should be prepared for.
Universal's Loews Sapphire Falls Resort offers a broad range of guest experiences with its rooms. Predominantly, guests have lauded the rooms for being clean, comfortable and spacious. The large rooms with comfortable beds and well-decorated interiors received particular appreciation. Many guests enjoyed the scenic views with lagoon and pool views enhancing their stays. Room service and cleaning staff generally performed well, although there were occasional lapses noted by some visitors.
The hotel's newer areas with modern finishes in both the lobby and rooms, have been well-received. Families, in particular, found the accommodations sufficient and convenient, especially the spacious suites which comfortably housed multiple guests. Despite these positives, several travelers did encounter downsides. Room sizes were sometimes described as smaller than expected, feeling especially tight for larger parties. Additionally, certain features like the sliding bathroom doors and small storage spaces in bathrooms seemed to inconvenience some guests.
Furthermore, a few guests reported maintenance issues such as air conditioning problems, dim lighting and instances where the apparent need for upkeep detracted from their overall experience. Prices were also a point of contention for some, feeling room sizes and amenities did not always match the cost. However, the prime location and ease of access to Universal's CityWalk and theme parks through shuttle services, as well as the appealing pool area, contributed positively to the overall stay for many. Despite some mixed reviews on room size and occasional maintenance hiccups, the hotel's cleanliness, comfort and scenic views provide a generally satisfying experience.
Universal's Loews Sapphire Falls Resort receives generally positive remarks regarding the comfort of its beds. Many guests praise the beds for being clean and very comfortable with some describing them as super comfy and even outstanding. The bedding is often highlighted as spacious and quiet, providing a restful night's sleep. Guests appreciate the high quality of both the mattresses and pillows, making for an excellent sleeping experience.
However, opinions do vary. A few guests found the beds firmer than expected or too soft with some even mentioning specific issues such as beds causing back discomfort or being too small. There were isolated mentions of outdated or stained linens and concerns over allergens. Despite these occasional criticisms, the overall consensus points to a comfortable and cozy bedding experience for most visitors.
Universal's Loews Sapphire Falls Resort consistently receives high marks for its cleanliness and well-maintained facilities. Guests frequently highlight that the hotel is extremely clean and well-kept with many praising the spotless rooms and fresh ambiance. The rooms themselves are often described as spacious, comfortable and meticulously cleaned daily. Public areas, including the pool, are generally well-maintained, though there are occasional mentions of the pool deck not being cleared as frequently as some would like.
Visitors appreciate the organized and neat environment throughout the resort, finding the overall cleanliness to be outstanding. The fresh and pleasant scent throughout the property often garners special mention, adding to the guests' comfort. Despite some isolated incidents of cleanliness issues—such as dirty rooms upon check-in or trash found in hallways—the general consensus remains highly positive regarding the hotel's upkeep.
However, there are occasional critiques about housekeeping services not meeting expectations every day with some guests reporting that their rooms were not cleaned or that certain areas like bathrooms required better attention. Still, the majority vouch for the cleanliness, comfort and charm of the hotel, recommending it for a well-maintained and inviting stay.
The reviews of Universal's Loews Sapphire Falls Resort highlight overwhelmingly positive experiences with the hotel's staff. Guests frequently mention the warmth and friendliness exhibited by the team, noting that both the restaurant staff and water taxi captains were particularly convivial. Many reviews emphasize the exceptional level of helpfulness and attentiveness with staff going above and beyond to assist guests wherever possible.
Guests describe the personnel as polite, courteous and professional, contributing significantly to their pleasant stay. The check-in process is often described as smooth with reception staff being noted for their welcoming demeanor. The cleaning service is also praised for its efficiency and effectiveness, ensuring rooms and public areas are maintained to a high standard.
The pool and dining staff receive commendations for their exemplary service, being described as accommodating and attentive. Several reviews underline the staff's efforts to make guests feel at home with mentions of exceptional customer service throughout the hotel. Even during challenging situations, the staff's responsiveness and willingness to own any issue are notably appreciated.
However, not all feedback is positive. A few guests report instances of unfriendly behavior from certain staff members, particularly at the café and during the check-in process. There are mentions of poor communication and some dissatisfaction with the support provided by specific teams. Despite these occasional drawbacks, the overall sentiment remains largely positive with numerous guests highlighting the courteous, kind and helpful nature of the majority of the staff, contributing to an overall fantastic experience at the resort.
In summary, the staff at Universal's Loews Sapphire Falls Resort are largely seen as a strong asset, offering friendly, attentive and professional service that greatly enhances the guest experience.
Universal's Loews Sapphire Falls Resort offers varying experiences when it comes to WiFi connectivity. Many guests praised the WiFi, noting it as good, excellent, reliable and well-functioning throughout their stay. Some highlighted that the WiFi worked well and was convenient, enhancing their access to services during their visit. However, other visitors experienced issues including weak signals, slow speeds and unstable connections. A few mentioned that the internet kept dropping, which led to frustration and one pointed out the inconvenience of limited device connectivity. There were isolated instances where the internet was described as terrible, useless and slow, alongside concerns about additional costs for high-speed access. Despite these mixed reviews, some guests found the text message service provided by the hotel to be very convenient.
Universal's Loews Sapphire Falls Resort boasts an impressive fitness center that has garnered high praise from guests. The gym is described as massive, spacious and very well-equipped with ample cardio and weight equipment. It is maintained to a high standard, ensuring a clean and inviting environment for guests. The gym’s 24-hour availability adds convenience for those with varying schedules. Alongside the gym, the resort offers other amenities such as a great pool area and a game room, making it a comprehensive destination for fitness and relaxation. Despite a few comments about the gym being too small for some or lacking enough free weights, the overall sentiment is highly positive with many considering it one of the best hotel gyms they have encountered.
Universal's Loews Sapphire Falls Resort is renowned for its exceptional pool area, which is often described as beautiful, spacious and well-kept. The heated pool is a big hit, especially with families, offering a pleasant and warm environment for children and adults alike. Kids particularly enjoy the pool's slide and have a blast with various games and activities spread around the area.
The outdoor pool boasts stunning surroundings and a lovely atmosphere, complemented by plenty of lounge chairs and cabanas for relaxation. Despite its large size, which is advantageous for accommodating numerous guests, the pool area is typically clean and tidy. On-site amenities, such as bar service and the availability of tasty poolside food, add to the enjoyable experience, making it a favored spot for relaxation after a long day.
Visitors appreciate the friendly and helpful pool staff and poolside service is noted to be excellent. However, some guests have pointed out that the pool can occasionally be overcrowded and may not always be spotless. There are also concerns about the pool closing early for cleaning or during severe weather, along with the hot tub being off-limits at times.
Overall, the pool at Loews Sapphire Falls Resort stands out as one of the best features of the property, particularly for families seeking fun and relaxation. While some operational aspects like closure times could see improvement, the immense and accessible pool area, coupled with friendly service, ensures a fantastic experience for most guests.
Guests have mixed feelings about the parking situation at Universal's Loews Sapphire Falls Resort. On the positive side, many guests found self-parking to be easy with the parking lot described as spacious, close by and user-friendly. Some appreciated the brilliant parking measures and overall convenience. However, the cost of parking consistently emerged as a significant drawback. Many reviews mentioned the high daily fees with some even referring to them as exorbitant. Guests frequently reported feeling that the parking fees were unreasonably high with mentions of charges around $27 to $30 per night.
Additionally, some guests experienced inconvenience due to the distance from the parking lot to the hotel lobby. Valet services did not escape scrutiny either, receiving feedback for being chaotic and slow. A few reviews also highlighted issues with the cleanliness of the parking garage and general confusion about parking procedures. Security was mentioned positively in some instances, though there were occasional concerns about safety. Overall, while the parking facilities themselves were considered good and easy to use, the associated costs and occasional logistical issues left some guests less than satisfied.
Universal's Loews Sapphire Falls Resort stands out as an excellent choice for families, especially those traveling with children. The hotel receives high marks for its family-friendly environment with spacious and well-appointed family rooms that cater to the needs of families of all sizes. Numerous amenities and activities for kids make it an ideal destination for a family vacation near Universal Studios.
Guests frequently praise the child-friendly architecture and amenities, such as the pool with activity zones, where kids particularly enjoyed spending time. The hotel also offers adjoining rooms, making it convenient for larger family groups. The easy access to Universal Studios via walking or boat ride adds to the convenience for families.
The friendly staff and overall atmosphere contribute significantly to the positive family experience, ensuring that everyone—from toddlers to teenagers—has an enjoyable stay. Families often express their desire to return with some children even stating they wish they could live there forever. The resort's commitment to providing a great family holiday experience is evident, making it a highly recommended option for a family vacation.
Universal's Loews Sapphire Falls Resort stands out as an excellent choice for business travelers, providing facilities well-suited for professional needs. The hotel features excellent amenities, such as spacious rooms and comfortable beds, making it ideal for business stays. A well-equipped business center and numerous areas to work on a laptop, complete with readily accessible outlets, cater to the demands of professional visitors. Quick check-in services streamline the arrival process, while the hotel's convenient location near Universal Studios and its connectivity to the airport offer additional ease for travelers.
Large meetings and congresses are frequently hosted, although the volume of conference attendees can be challenging at times. Nonetheless, the overall atmosphere is highly regarded, enhancing the business travel experience. The staff offers helpful and accommodating service with available text support for any problems or questions.
In summary, Universal's Loews Sapphire Falls Resort is highly recommended for business stays with its excellent facilities, accommodating service and convenient location contributing to a successful and comfortable trip.
Universal's Loews Sapphire Falls Resort is highly praised for its accessibility features, making it a convenient choice for guests with disabilities. The hotel is described as very accessible with areas throughout the property easily navigable. Public areas, walkways and the pool area are designed to accommodate everyone. The availability of accessible parking, rooms and other facilities ensures a comfortable stay for differently-abled guests.
Onsite amenities include the convenience of an Avis car rental and shuttle boats, aiding in easy transportation. Guests appreciated the good WiFi and proximity to the various attractions with many noting that the location is within walking distance of key points of interest. The resort also dedicates specific areas and responses to ensure a seamless experience for wheelchair users.
While accessibility is generally praised as best in class for the area, a few challenges were noted, such as the difficulty navigating stairs and some issues requiring engineering responses in areas like the bathroom. Some services, such as express passes and complimentary food for early breakfasts at the restaurant, were noted as missing.
Overall, the resort's commitment to accessibility and accommodating design make it an excellent destination for travelers with mobility needs.
The heated pool at Universal's Loews Sapphire Falls Resort consistently receives positive feedback from guests. Descriptions frequently mention the pool as warm and inviting, making it an excellent feature for children and families. The pool area is notably large with plenty of chairs, ensuring ample space for relaxation. Guests find the pool temperature pristine, contributing to an overall refreshing experience. In addition to the expansive heated pool, the hot tub is lauded as amazing, though it can be crowded at times. The pool and hot tub, open until 11 pm in the summer, are highlighted as favorite amenities, adding to the resort's appeal. The presence of water slides adds an extra layer of fun for visitors. Overall, the heated outdoor pool is deemed a standout feature of the resort.
Universal's Loews Sapphire Falls Resort boasts an impressive outdoor pool area that is consistently praised by guests. The pool is large, clean and suitable for swimming, making it a great space for both leisure and exercise. Guests highlight the abundance of lounge chairs around the pool, providing plenty of space to relax and unwind. The pool area is beautifully designed and decorated with a stunning waterfall setup adding to the ambiance. Additionally, the outdoor pools are well-maintained with excellent amenities and entertainment options that enhance the overall experience. Despite its size, some guests find the pool too shallow for extensive swimming, though it remains refreshing for cooling off. Overall, the outdoor pool at Universal's Loews Sapphire Falls Resort is a standout feature, contributing significantly to guests' enjoyable stays.
Universal's Loews Sapphire Falls Resort offers a luxury experience characterized by modern and beautiful design. Guests consistently find the resort to be fresh, clean and non-stuffy with very high-end and luxurious amenities. This beautiful and luxurious resort features new and modern finishes, making it an upscale choice for travelers. Visitors appreciate the spacious rooms, which are great for families and the overall comfort and luxury the accommodations provide. The pool and property are described as gorgeous, enhancing the feel of a luxury getaway. The spa-style menu and cocktails add an extra touch of opulence. The lobby and amenities exude high-class luxury and the overall service is noted as truly top-notch. Many guests found the resort very luxurious for the price, enjoying a clean and upscale environment. The hotel succeeds in providing a luxurious stay that meets high expectations.
Universal's Loews Sapphire Falls Resort exudes a romantic charm that makes it perfect for couples seeking a getaway. The resort's spacious and modern design beautifully complements its spectacular grounds, setting an ideal backdrop for a romantic retreat. The facilities are nothing short of beautiful, enhancing the overall ambience that many find appealing for a romantic stay. Live music adds to the romantic atmosphere, creating moments that couples will cherish. From nicely appointed rooms to great views, every aspect of the resort speaks to its focus on providing a memorable experience for those in search of romance.
Universal's Loews Sapphire Falls Resort stands out as an extremely pet-friendly hotel, welcoming visitors with dogs and creating a comfortable atmosphere for pet owners. The staff are noted to be polite and helpful, adding to the overall positive experience. Located conveniently near Universal, this hotel allows pets to stay on the property and even provides special treatment for dogs.
Despite the generally positive feedback about the pet-friendly policies, some guests have noted occasional disturbances such as dogs barking during the night and early mornings. There have also been instances of dog-related cleanliness issues in public areas, such as the lobby. Additionally, the presence of pets may not be clearly communicated to all guests, leading to inconveniences for those with allergies.
Overall, for those looking to travel with their furry companions, Universal's Loews Sapphire Falls Resort offers a welcoming and accommodating environment, although potential guests should be prepared for some noise and cleanliness considerations.
Location Show Map
Location
Many reviews point out the hotel's central position not only for park access but also for other Orlando attractions, shopping and dining options. The resort's beautiful setting on the lagoon and lush surroundings contribute to a relaxing atmosphere, adding to the overall positive experience. Families with children find the location particularly beneficial, appreciating the ease of moving back and forth between the hotel and the parks.
Guests also commend the hotel's well-maintained facilities and friendly staff, enhancing the welcoming environment of the resort. While a few reviews touch upon the expense, the general consensus emphasizes the value provided by the combination of comfort, amenities and especially the ideal location.
Breakfast
However, the cost of breakfast is a recurring concern among guests. Many point out that at around $30 to $35 per person, breakfast can quickly become a significant expense, particularly for families. The high cost seems to be a common frustration and some guests feel that breakfast should be included in the room rate to offer better value. For those who prefer a lighter morning meal, the cost may not seem justified.
The breakfast areas, including the café and grab-and-go options, receive mixed reviews. While some guests find the quick breakfast choices convenient, others feel the options are limited and the areas too small and crowded during peak times. The cafeteria, specifically, is described as being prone to congestion, especially when large groups are present.
In summary, Universal's Loews Sapphire Falls Resort offers a breakfast experience that excels in quality and variety but comes with a hefty price tag that some guests find difficult to justify. The inclusion of breakfast in the booking could potentially enhance the overall value for families and long-stay guests.
Dinner
However, there are some concerns surrounding the food and beverage offerings. A significant number of reviews highlight the high prices with many feeling that the quality does not justify the cost. Some guests reported that the food, particularly at the pool area, was undercooked or average at best. There were issues with food being overpriced and portions being small, leading to a perception that the overall dining experience may not meet the expectations relative to the price.
Several reviews also pointed out the limited number of dining options, which can make it difficult to find a suitable place to eat, especially during peak hours. Waiting times for tables and service at the on-site restaurants were also mentioned as areas needing improvement.
While there are standout experiences, including good wines and delightful homemade pizza, these positive aspects are sometimes overshadowed by the high costs and occasional lapses in food quality and service. Overall, while the dining experiences at the resort certainly have their highlights, they also present a mix of challenges that guests should be prepared for.
Rooms
The hotel's newer areas with modern finishes in both the lobby and rooms, have been well-received. Families, in particular, found the accommodations sufficient and convenient, especially the spacious suites which comfortably housed multiple guests. Despite these positives, several travelers did encounter downsides. Room sizes were sometimes described as smaller than expected, feeling especially tight for larger parties. Additionally, certain features like the sliding bathroom doors and small storage spaces in bathrooms seemed to inconvenience some guests.
Furthermore, a few guests reported maintenance issues such as air conditioning problems, dim lighting and instances where the apparent need for upkeep detracted from their overall experience. Prices were also a point of contention for some, feeling room sizes and amenities did not always match the cost. However, the prime location and ease of access to Universal's CityWalk and theme parks through shuttle services, as well as the appealing pool area, contributed positively to the overall stay for many. Despite some mixed reviews on room size and occasional maintenance hiccups, the hotel's cleanliness, comfort and scenic views provide a generally satisfying experience.
Beds
However, opinions do vary. A few guests found the beds firmer than expected or too soft with some even mentioning specific issues such as beds causing back discomfort or being too small. There were isolated mentions of outdated or stained linens and concerns over allergens. Despite these occasional criticisms, the overall consensus points to a comfortable and cozy bedding experience for most visitors.
Cleanliness
Visitors appreciate the organized and neat environment throughout the resort, finding the overall cleanliness to be outstanding. The fresh and pleasant scent throughout the property often garners special mention, adding to the guests' comfort. Despite some isolated incidents of cleanliness issues—such as dirty rooms upon check-in or trash found in hallways—the general consensus remains highly positive regarding the hotel's upkeep.
However, there are occasional critiques about housekeeping services not meeting expectations every day with some guests reporting that their rooms were not cleaned or that certain areas like bathrooms required better attention. Still, the majority vouch for the cleanliness, comfort and charm of the hotel, recommending it for a well-maintained and inviting stay.
Staff
Guests describe the personnel as polite, courteous and professional, contributing significantly to their pleasant stay. The check-in process is often described as smooth with reception staff being noted for their welcoming demeanor. The cleaning service is also praised for its efficiency and effectiveness, ensuring rooms and public areas are maintained to a high standard.
The pool and dining staff receive commendations for their exemplary service, being described as accommodating and attentive. Several reviews underline the staff's efforts to make guests feel at home with mentions of exceptional customer service throughout the hotel. Even during challenging situations, the staff's responsiveness and willingness to own any issue are notably appreciated.
However, not all feedback is positive. A few guests report instances of unfriendly behavior from certain staff members, particularly at the café and during the check-in process. There are mentions of poor communication and some dissatisfaction with the support provided by specific teams. Despite these occasional drawbacks, the overall sentiment remains largely positive with numerous guests highlighting the courteous, kind and helpful nature of the majority of the staff, contributing to an overall fantastic experience at the resort.
In summary, the staff at Universal's Loews Sapphire Falls Resort are largely seen as a strong asset, offering friendly, attentive and professional service that greatly enhances the guest experience.
Wi-Fi
Gym
Pool
The outdoor pool boasts stunning surroundings and a lovely atmosphere, complemented by plenty of lounge chairs and cabanas for relaxation. Despite its large size, which is advantageous for accommodating numerous guests, the pool area is typically clean and tidy. On-site amenities, such as bar service and the availability of tasty poolside food, add to the enjoyable experience, making it a favored spot for relaxation after a long day.
Visitors appreciate the friendly and helpful pool staff and poolside service is noted to be excellent. However, some guests have pointed out that the pool can occasionally be overcrowded and may not always be spotless. There are also concerns about the pool closing early for cleaning or during severe weather, along with the hot tub being off-limits at times.
Overall, the pool at Loews Sapphire Falls Resort stands out as one of the best features of the property, particularly for families seeking fun and relaxation. While some operational aspects like closure times could see improvement, the immense and accessible pool area, coupled with friendly service, ensures a fantastic experience for most guests.
Parking
Additionally, some guests experienced inconvenience due to the distance from the parking lot to the hotel lobby. Valet services did not escape scrutiny either, receiving feedback for being chaotic and slow. A few reviews also highlighted issues with the cleanliness of the parking garage and general confusion about parking procedures. Security was mentioned positively in some instances, though there were occasional concerns about safety. Overall, while the parking facilities themselves were considered good and easy to use, the associated costs and occasional logistical issues left some guests less than satisfied.
Family
Guests frequently praise the child-friendly architecture and amenities, such as the pool with activity zones, where kids particularly enjoyed spending time. The hotel also offers adjoining rooms, making it convenient for larger family groups. The easy access to Universal Studios via walking or boat ride adds to the convenience for families.
The friendly staff and overall atmosphere contribute significantly to the positive family experience, ensuring that everyone—from toddlers to teenagers—has an enjoyable stay. Families often express their desire to return with some children even stating they wish they could live there forever. The resort's commitment to providing a great family holiday experience is evident, making it a highly recommended option for a family vacation.
Business
Large meetings and congresses are frequently hosted, although the volume of conference attendees can be challenging at times. Nonetheless, the overall atmosphere is highly regarded, enhancing the business travel experience. The staff offers helpful and accommodating service with available text support for any problems or questions.
In summary, Universal's Loews Sapphire Falls Resort is highly recommended for business stays with its excellent facilities, accommodating service and convenient location contributing to a successful and comfortable trip.
Accessible
Onsite amenities include the convenience of an Avis car rental and shuttle boats, aiding in easy transportation. Guests appreciated the good WiFi and proximity to the various attractions with many noting that the location is within walking distance of key points of interest. The resort also dedicates specific areas and responses to ensure a seamless experience for wheelchair users.
While accessibility is generally praised as best in class for the area, a few challenges were noted, such as the difficulty navigating stairs and some issues requiring engineering responses in areas like the bathroom. Some services, such as express passes and complimentary food for early breakfasts at the restaurant, were noted as missing.
Overall, the resort's commitment to accessibility and accommodating design make it an excellent destination for travelers with mobility needs.
Heated Pool
Outdoor Pool
Luxury
Romantic
Dog Friendly
Despite the generally positive feedback about the pet-friendly policies, some guests have noted occasional disturbances such as dogs barking during the night and early mornings. There have also been instances of dog-related cleanliness issues in public areas, such as the lobby. Additionally, the presence of pets may not be clearly communicated to all guests, leading to inconveniences for those with allergies.
Overall, for those looking to travel with their furry companions, Universal's Loews Sapphire Falls Resort offers a welcoming and accommodating environment, although potential guests should be prepared for some noise and cleanliness considerations.
Yes, Universal's Loews Sapphire Falls Resort has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Universal's Loews Sapphire Falls Resort.
Yes, Universal's Loews Sapphire Falls Resort welcomes dogs.
No, parking facilities aren't available at Universal's Loews Sapphire Falls Resort.
Yes, Universal's Loews Sapphire Falls Resort has a gym.
Location Show Map
More Options
