Ontario Airport Hotel & Conference Center
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Summary of reviewsThe Ontario Airport Hotel & Conference Center enjoys a prime location appreciated by guests for its convenience. Close to major attractions like the Ontario Mills Mall, Toyota Arena and just minutes from the airport, the hotel is ideal for both leisure and business travelers. The ease of access to freeways and local transit, combined with an efficient airport shuttle, enhances the travel experience. Despite its proximity to the airport, the hotel remains peaceful and quiet.
In terms of breakfast, the hotel offers a buffet that some guests enjoy, complimenting the staff, particularly Betty, for their kindness. However, the breakfast is not complimentary and some find it overpriced without delivering sufficient value. A variety of breakfast options or the availability of a buffet could be inconsistent, leading to mixed reviews.
Dinner options at the hotel include an on-site bar and a small restaurant, appreciated for their convenience and friendly service. The staff in food and beverage service receive high praise for their hospitality. However, limited restaurant hours and occasional issues with food quality, such as overcooked items, were noted by guests.
Rooms at the hotel are generally large, clean and comfortable with modern decor and a quiet atmosphere. Guests appreciate the spaciousness and cleanliness, though some mention the absence of basic amenities like refrigerators or microwaves. A few guests also noted outdated features such as old-smelling carpets and noisy air conditioning units. The staff is accommodating, often upgrading rooms when necessary.
Cleanliness throughout the hotel, including rooms and common areas, is frequently praised. However, there are occasional reports of lapses in housekeeping, such as insufficiently cleaned bathrooms and an old smell in certain rooms. Despite these issues, the overall clean appearance and sanitized atmosphere are often highlighted by guests.
The staff consistently garners high praise for their professionalism, helpfulness and friendliness. The front desk and housekeeping teams are particularly noted for their superb service, contributing significantly to positive guest experiences.
The pool area receives mixed reviews. Many guests appreciate the well-sized pool and pleasant temperature, along with convenient amenities like poolside towels. However, some note issues with cleanliness and maintenance, such as algae in the pool and insufficient towels.
Parking is another strong point for the hotel, offering free and ample spaces that are well-lit, providing a sense of security. Some guests mention closures of sections of the lot and areas that appear dirty or overgrown, but overall, the parking experience is considered convenient and secure.
Lastly, the comfort of the beds varies among guests. Many find the beds cozy and conducive to restful sleep, while others report issues with lumpy mattresses, visible springs and some instances of bed bugs. The size of the beds is also a point of contention for some guests.
In summary, the Ontario Airport Hotel & Conference Center is favored for its convenient location, spacious rooms and excellent staff. While breakfast and dinner options and pool maintenance have areas for improvement, the overall experience is positive with a particular emphasis on good service and comfortable accommodations.
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In terms of breakfast, the hotel offers a buffet that some guests enjoy, complimenting the staff, particularly Betty, for their kindness. However, the breakfast is not complimentary and some find it overpriced without delivering sufficient value. A variety of breakfast options or the availability of a buffet could be inconsistent, leading to mixed reviews.
Dinner options at the hotel include an on-site bar and a small restaurant, appreciated for their convenience and friendly service. The staff in food and beverage service receive high praise for their hospitality. However, limited restaurant hours and occasional issues with food quality, such as overcooked items, were noted by guests.
Rooms at the hotel are generally large, clean and comfortable with modern decor and a quiet atmosphere. Guests appreciate the spaciousness and cleanliness, though some mention the absence of basic amenities like refrigerators or microwaves. A few guests also noted outdated features such as old-smelling carpets and noisy air conditioning units. The staff is accommodating, often upgrading rooms when necessary.
Cleanliness throughout the hotel, including rooms and common areas, is frequently praised. However, there are occasional reports of lapses in housekeeping, such as insufficiently cleaned bathrooms and an old smell in certain rooms. Despite these issues, the overall clean appearance and sanitized atmosphere are often highlighted by guests.
The staff consistently garners high praise for their professionalism, helpfulness and friendliness. The front desk and housekeeping teams are particularly noted for their superb service, contributing significantly to positive guest experiences.
The pool area receives mixed reviews. Many guests appreciate the well-sized pool and pleasant temperature, along with convenient amenities like poolside towels. However, some note issues with cleanliness and maintenance, such as algae in the pool and insufficient towels.
Parking is another strong point for the hotel, offering free and ample spaces that are well-lit, providing a sense of security. Some guests mention closures of sections of the lot and areas that appear dirty or overgrown, but overall, the parking experience is considered convenient and secure.
Lastly, the comfort of the beds varies among guests. Many find the beds cozy and conducive to restful sleep, while others report issues with lumpy mattresses, visible springs and some instances of bed bugs. The size of the beds is also a point of contention for some guests.
In summary, the Ontario Airport Hotel & Conference Center is favored for its convenient location, spacious rooms and excellent staff. While breakfast and dinner options and pool maintenance have areas for improvement, the overall experience is positive with a particular emphasis on good service and comfortable accommodations.
Hotel with Swimming Pool
This hotel has a pool and is known for its conference facilities, making it a convenient option for business travelers who also want to enjoy a swim. The hotel also offers pillowtop beds.
Heated Pool Outdoor Pool
Business Hotel
This hotel provides over 24,000 square feet of banquet and meeting space, corporate meeting and social event specialization, and high-speed internet in all meeting rooms. Guest rooms include working desks and ergonomic chairs, and the hotel has a business center and executive board rooms.
Hotel with Parking
While self-parking is available with a surcharge, some guest reviews mention convenient parking. Nighttime parking lot security is also noted.
EV charging stations
Hotel with Gym
Includes a fitness center for guests to maintain their workout routine. The conference center facilities and on-site dining options complement the fitness amenities.
Hotel with EV Charging Stations
This hotel provides EV charging options for guests.
Hotel with Outdoor Pool
This hotel features an outdoor swimming pool and a Jacuzzi, providing options for both swimming and relaxation.
Hotel near Golf Courses
Accessible Hotel
Small Hotel
4-Star Hotel
Hotel with Heated Pool
Guest Reviews
The Ontario Airport Hotel & Conference Center boasts a prime location highly appreciated by its guests. Conveniently situated near the Ontario Mills Mall and just a few minutes away from the airport, the hotel provides easy access to major nearby attractions like the Toyota Arena and various dining, shopping and entertainment options. The property's proximity to the freeway and local transit hubs makes it an ideal choice for travelers looking for straightforward connections around the area. Additionally, the location is well-suited for business travelers with many guests noting its closeness to work venues and event spaces. Despite its closeness to the airport, the hotel offers a quiet environment free from airport noise, providing a peaceful stay. The convenience of an airport shuttle service further enhances the travel experience. Overall, the hotel’s location is complemented by spacious rooms, cleanliness and a friendly staff, making it a preferred choice for many.
The breakfast options at the Ontario Airport Hotel & Conference Center appear to be a mixed bag based on guest experiences. Some enjoyed the breakfast buffet, finding it to be a pleasant start to the day and commended the kind and helpful staff, particularly mentioning Betty in the breakfast restaurant. However, many guests expressed disappointment that breakfast was not complimentary and felt the buffet was overpriced at $16 without delivering value that matched the cost. Some were frustrated by the absence of a buffet altogether at times and others were dissatisfied with the quality and variety of breakfast offerings, particularly those who received a repetitive and unappealing bagged breakfast. Overall, while there are positive notes about the service, the value and variety of breakfast options leave room for improvement.
The Ontario Airport Hotel & Conference Center offers a convenient dining experience with a bar and a small restaurant on-site, which many guests appreciated. The staff, particularly those in food and beverage service, were noted for being super friendly and hospitable. Guests enjoyed the breakfast, especially the good and crisp bacon and the morning coffee shop received high praise for its service.
However, there were several areas for improvement mentioned by guests. The restaurant did not offer lunch and the food options overall could be enhanced. Limited restaurant hours were a recurring point of concern with instances of the bar and café being closed earlier than expected and even some vending machines out of order. When the bar was open, guests enjoyed it, but its early closing time was disappointing for some. Additionally, there were occasional issues with food quality, including overcooked and rubbery items.
In summary, while the staff and convenience of the dining facilities received positive feedback, the food quality and limited operating hours left some room for improvement.
The Ontario Airport Hotel & Conference Center offers a range of spacious and clean rooms that guests frequently find to be very large and comfortable. Many appreciate the roominess, cleanliness and modern aspects of the rooms, mentioning elegant decor and the quiet atmosphere. The hotel often receives praise for the spacious bedrooms and the overall cleanliness of the rooms upon arrival.
However, some guests have noted a few drawbacks. Many rooms do not come equipped with basic amenities like refrigerators or microwaves, which can be inconvenient. In several instances, rooms seemed outdated with old-smelling carpets and noisy air conditioning units. Housekeeping issues were occasionally mentioned, such as rooms not being thoroughly cleaned and some having unpleasant smells or visible wear and tear.
Despite these issues, the staff is noted to be accommodating, often upgrading rooms to meet specific needs like refrigeration for medication. Early check-ins are reportedly hassle-free and the comfortable beds and effective blackout curtains enhance the overall restful experience.
In summary, while the Ontario Airport Hotel & Conference Center excels in providing spacious, clean and comfortable rooms, the lack of modern amenities and occasional maintenance issues can detract from an otherwise positive stay.
When it comes to the beds at the Ontario Airport Hotel & Conference Center, feedback tends to vary. Many guests noted that the beds were comfortable or described them as comfy with some even expressing that they slept like babies. Several reviews highlighted the mattresses being particularly cozy and conducive to a good night's sleep.
However, not all experiences were positive. Some guests found the mattresses lumpy or with springs that could be felt during the night, making it difficult for them to rest comfortably. A few also mentioned that they felt the beds were too small, calling what were supposed to be queen-sized beds closer to full-size in dimensions. Issues like bed bugs and stained blankets were also reported, indicating lapses in cleanliness for some visitors. Instances of sinking mattresses and protruding springs were also noted, leading to discomfort for certain guests.
In summary, while many guests found the beds at the Ontario Airport Hotel & Conference Center to be cozy and clean, there were notable concerns regarding the size, age and condition of some mattresses and bedding.
The Ontario Airport Hotel & Conference Center receives mixed feedback regarding cleanliness with numerous positive remarks highlighting its cleanliness and comfort. Guests repeatedly describe the rooms as very clean, spacious and comfortable. Many reviews praise the quiet and peaceful environment, mentioning spotless rooms and a sanitized atmosphere. Positive comments also extend to the hotel's linen and towels, as well as its overall clean appearance, especially in the lobby and common areas.
However, the property is not without its flaws. Some guests note that certain areas, particularly the windows and bathrooms, were not thoroughly cleaned. Instances of housekeeping neglect, such as not cleaning rooms for several days, are mentioned. The hotel is described as dated by some with particular attention to an old smell in some rooms. While the staff generally receives high praise for their friendliness and efficiency, there are mentions of outdated facilities and occasional cleanliness lapses.
Overall, while many guests appreciate the clean and comfortable rooms, the hotel's dated appearance and occasional lapses in housekeeping are noted areas for improvement.
The Ontario Airport Hotel & Conference Center consistently receives high praise for its staff. Reviewers frequently highlight the team as professional, helpful and particularly friendly. The front office staff stands out for their superb assistance and courteous demeanor, ensuring guests feel welcome from the moment they walk in. Special mentions include quick and efficient check-ins, delightful interactions with specific staff members and staff who go above and beyond to fix issues promptly, always with a smile.
Housekeeping and event staff also earn accolades for their friendliness and helpfulness. Despite a few isolated remarks on unfriendly or unhelpful interactions, the overwhelming sentiment is one of satisfaction with the hotel's staff. The consistent theme of positive customer service experiences, including accommodating front desk personnel and attentive management, echoes throughout the reviews.
Overall, guest feedback underscores that the staff at the Ontario Airport Hotel & Conference Center play a significant role in creating a pleasant and supportive environment, contributing to an enjoyable stay for visitors.
The Ontario Airport Hotel & Conference Center boasts a notable pool area that garners mixed reviews from guests. Positively, many appreciate the good-sized pool, describing it as beautiful and perfect in temperature. The pool and jacuzzi are seen as a plus with convenient amenities like direct access via elevator and poolside towels adding to the ease of use. The surrounding gardens also receive praise, contributing to an overall pleasant atmosphere.
However, feedback indicates that the cleanliness and maintenance of the pool area could be improved. There are mentions of the pool being dirty, sometimes filled with algae and the area occasionally lacking sufficient towels. At times, guests found the pool area poorly maintained and dirty. Despite these issues, the pool remains a popular feature appreciated by many for its size and pleasant temperature.
The Ontario Airport Hotel & Conference Center offers a convenient and secure parking experience for its guests. The close proximity to the freeway and the airport adds to the hotel's appeal, making it an easily accessible choice for travelers. The availability of free and ample parking spaces is a frequent highlight, ensuring that guests rarely face difficulty finding a spot. The well-lit parking areas contribute to a sense of safety and there is sufficient room for larger vehicles like trucks and trailers.
However, there are some areas needing improvement. Some guests noted that certain sections of the parking lot were closed off during their stay, which made parking slightly challenging. Additionally, parts of the parking area were described as dirty and overgrown with bushes and there were mentions of the lot showing signs of wear and tear with some areas reportedly falling apart.
Despite these issues, the overall sentiment reflects a generally positive experience with the parking facilities, supported by pleasant staff and a secure environment.
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Location
Breakfast
Dinner
However, there were several areas for improvement mentioned by guests. The restaurant did not offer lunch and the food options overall could be enhanced. Limited restaurant hours were a recurring point of concern with instances of the bar and café being closed earlier than expected and even some vending machines out of order. When the bar was open, guests enjoyed it, but its early closing time was disappointing for some. Additionally, there were occasional issues with food quality, including overcooked and rubbery items.
In summary, while the staff and convenience of the dining facilities received positive feedback, the food quality and limited operating hours left some room for improvement.
Rooms
However, some guests have noted a few drawbacks. Many rooms do not come equipped with basic amenities like refrigerators or microwaves, which can be inconvenient. In several instances, rooms seemed outdated with old-smelling carpets and noisy air conditioning units. Housekeeping issues were occasionally mentioned, such as rooms not being thoroughly cleaned and some having unpleasant smells or visible wear and tear.
Despite these issues, the staff is noted to be accommodating, often upgrading rooms to meet specific needs like refrigeration for medication. Early check-ins are reportedly hassle-free and the comfortable beds and effective blackout curtains enhance the overall restful experience.
In summary, while the Ontario Airport Hotel & Conference Center excels in providing spacious, clean and comfortable rooms, the lack of modern amenities and occasional maintenance issues can detract from an otherwise positive stay.
Beds
However, not all experiences were positive. Some guests found the mattresses lumpy or with springs that could be felt during the night, making it difficult for them to rest comfortably. A few also mentioned that they felt the beds were too small, calling what were supposed to be queen-sized beds closer to full-size in dimensions. Issues like bed bugs and stained blankets were also reported, indicating lapses in cleanliness for some visitors. Instances of sinking mattresses and protruding springs were also noted, leading to discomfort for certain guests.
In summary, while many guests found the beds at the Ontario Airport Hotel & Conference Center to be cozy and clean, there were notable concerns regarding the size, age and condition of some mattresses and bedding.
Cleanliness
However, the property is not without its flaws. Some guests note that certain areas, particularly the windows and bathrooms, were not thoroughly cleaned. Instances of housekeeping neglect, such as not cleaning rooms for several days, are mentioned. The hotel is described as dated by some with particular attention to an old smell in some rooms. While the staff generally receives high praise for their friendliness and efficiency, there are mentions of outdated facilities and occasional cleanliness lapses.
Overall, while many guests appreciate the clean and comfortable rooms, the hotel's dated appearance and occasional lapses in housekeeping are noted areas for improvement.
Staff
Housekeeping and event staff also earn accolades for their friendliness and helpfulness. Despite a few isolated remarks on unfriendly or unhelpful interactions, the overwhelming sentiment is one of satisfaction with the hotel's staff. The consistent theme of positive customer service experiences, including accommodating front desk personnel and attentive management, echoes throughout the reviews.
Overall, guest feedback underscores that the staff at the Ontario Airport Hotel & Conference Center play a significant role in creating a pleasant and supportive environment, contributing to an enjoyable stay for visitors.
Pool
However, feedback indicates that the cleanliness and maintenance of the pool area could be improved. There are mentions of the pool being dirty, sometimes filled with algae and the area occasionally lacking sufficient towels. At times, guests found the pool area poorly maintained and dirty. Despite these issues, the pool remains a popular feature appreciated by many for its size and pleasant temperature.
Parking
However, there are some areas needing improvement. Some guests noted that certain sections of the parking lot were closed off during their stay, which made parking slightly challenging. Additionally, parts of the parking area were described as dirty and overgrown with bushes and there were mentions of the lot showing signs of wear and tear with some areas reportedly falling apart.
Despite these issues, the overall sentiment reflects a generally positive experience with the parking facilities, supported by pleasant staff and a secure environment.
Yes, Ontario Airport Hotel & Conference Center has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Ontario Airport Hotel & Conference Center.
No, Ontario Airport Hotel & Conference Center doesn't allow dogs.
Yes, parking facilities are available at Ontario Airport Hotel & Conference Center.
Yes, Ontario Airport Hotel & Conference Center has a gym.
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