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Summary of reviewsHotel Infantado, nestled near the picturesque village of Potes and offering scenic views of the Picos de Europa, has received an abundance of positive feedback from its guests. Its prime location serves as an ideal base for exploring the surrounding natural beauty and engaging in activities such as hiking and rock climbing. The proximity to key spots, ample parking and the serene environment despite being near a main road only add to its appeal.
Guests consistently praise the hotel's breakfast for its variety and deliciousness with a buffet that includes both hot dishes and a range of pastries, cold cuts, fruits and excellent coffee. Although there is room for improvement regarding the variety of fresh items and the early start time for breakfast, most find it a satisfying start to their day.
The hotel's dinner offerings equally impress with generous portions of well-prepared regional dishes at good value for money. Many guests enjoy the cozy dining atmosphere and commend the restaurant staff for their attentive service. Despite occasional issues with service speed and limited dining hours, the superb quality of the meals tends to overshadow these minor drawbacks.
Cleanliness at Hotel Infantado stands out with rooms described as clean, tidy and well-maintained. The inviting atmosphere extends to the entire hotel, enhancing the overall guest experience. Rooms vary in size and decor but are generally appreciated for their comfort, traditional style and stunning views. While the lack of air conditioning and occasional noise concerns are mentioned, the overall room experience remains positive.
The hotel also shines with its family-friendly environment, highlighted by spacious accommodations, safety features for children and an attentive, welcoming staff. This atmosphere makes it particularly suitable for family stays and celebrations.
The outdoor pool is a major highlight, often noted for its attractive design, cleanliness and relaxing environment. Though the limited opening times and high chlorine levels are occasional concerns, the pool remains a favorite feature among guests.
Parking at Hotel Infantado is another strong point with ample secure spaces available, including specific provisions for motorcycles. This convenience adds significant value to the overall guest experience.
The hotel's excellent staff receives high praise for their friendliness, helpfulness and professionalism. The family-run nature of the hotel adds a charming touch to the service, making guests feel particularly welcomed and cared for.
While the Wi-Fi service receives mixed reviews with some guests experiencing connectivity issues, the general consensus is that the positive aspects of the hotel far outweigh this drawback. The comfortable and clean beds contribute to a good night's rest, despite occasional feedback about bed size or mattress comfort.
Overall, Hotel Infantado offers a delightful stay, combining strategic location, excellent service, family-friendly features and great dining experiences, making it a top choice for visitors in the Picos de Europa region. Show more
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Categories
Hotel with Children's Pool
Likely to be a good option due to being a dedicated hotel, suggesting comprehensive amenities. Has a higher likelihood of offering a dedicated children's pool compared to apartments or rural houses.
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Children's Pool Outdoor Pool
Business Hotel
Hotel with Outdoor Pool
Room Types
Single RoomFeaturing a simple décor, this room boasts a double bed, a flat-screen TV and private bathroom. Free toiletries are provided.
Double or Twin RoomFeaturing a simple décor, this room boasts a satellite flat-screen TV and a private bathroom. Free toiletries are provided.
Double or Twin Room with Extra Bed (2 Adults + 1 Child)This twin/double room provides a flat-screen TV. The unit offers 3 beds.
Guest Reviews
8.2
Very Good
Location
Hotel Infantado's location receives consistent praise from guests for its strategic and scenic setting. Ideally situated near the quaint village of Potes, this hotel is perfectly positioned for exploring the picturesque Picos de Europa and its surrounding areas. Its proximity to Potes, a mere 1-2 kilometers away, allows guests to enjoy the convenience of nearby shops, restaurants and historic charm without the hustle and bustle of staying directly in the village center.
The hotel offers ample parking, making it a favorite for travelers arriving by car or motorcycle. It's conveniently located for those disembarking from the ferry in Santander, as well as for those planning to tour the majestic mountainous landscapes. Many guests highlighted the easy access to hiking and rock climbing spots, as well as beautiful trails and roads, perfect for both leisurely strolls and adventurous excursions.
Despite being close to a main road, guests appreciate the calm and tranquility of the area. The easily accessible location allows for quick drives to notable spots like Fuente Dé and Hermida Gorge, enhancing its appeal as a central base for regional exploration.
With beautiful views of the surrounding nature and peaks, Hotel Infantado's position not only provides practical benefits but also enriches the overall experience of its guests. Between the advantageous location and the serene environment, it’s clear why visitors find this hotel to be a top choice for their stays in the Picos de Europa region.
Breakfast
Hotel Infantado's breakfast offerings have generally received positive feedback from guests. Many have praised the buffet-style breakfast for its variety and completeness, highlighting the availability of both hot dishes like eggs and bacon and an assortment of pastries, cold cuts and fruits. Numerous reviews mention that the breakfast is plentiful and delicious with some describing it as "very good" and "excellent."
Guests appreciated the extensive spread, noting it includes croissants, yogurts, toast and great coffee. The breakfast experience is enhanced by friendly staff who make sure everything essential is available, even if it means having to ask for items at the reception.
However, there are a few critiques highlighting areas for improvement. Some guests felt the breakfast could offer more variety, especially in terms of fresh fruit and natural juices. A few reviews noted the breakfast start time of 8:30 AM could be inconvenient for early risers or hikers. Additionally, some found the quality of certain items, such as industrial pastries and bottled juices, to be lacking.
Overall, the breakfast at Hotel Infantado is well-received for its tasty and diverse options, making it a delightful start to the day. Nonetheless, paying attention to the minor points of criticism could elevate the breakfast experience even further.
Dinner
Hotel Infantado seems to consistently impress its guests with its on-site dining experience. The dinner offerings are notably praised for their generous portions with meals often described as delicious, tasty and plentiful. Many guests appreciated the opportunity to taste regional dishes and found the food to be very good value for money. The restaurant menu is commended for its variety and quality and dishes are frequently highlighted as being well-elaborated and exquisite.
The restaurant’s atmosphere also receives positive remarks with its spacious and cozy dining areas contributing to an enjoyable dining experience. Despite some criticism regarding the late dining hours and occasional poor service, the overall consensus is that the food quality makes up for these minor setbacks. Guests also appreciated the extended hours of the restaurant, which allowed them to enjoy meals even late into the evening.
In addition to commendations for individual dishes such as the ribeye steak and paella, the dinners are described as superb and highly recommended. The restaurant staff receive high marks for their attentive service, enhancing the overall meal experience. Even though some guests noted limited options and average food at times, the majority of reviews indicate satisfaction with both the taste and presentation of the meals.
Overall, Hotel Infantado's restaurant offers a great dining experience, evident from the frequent mentions of good food and excellent service. The combination of delicious meals, generous portions and reasonable prices make it a standout feature of the hotel.
Rooms
Hotel Infantado offers an array of room experiences with many guests noting the cleanliness and comfort of their accommodations. Numerous reviews highlight the spaciousness of the rooms, paired with cozy, comfortable beds and fluffy pillows, making it a pleasant stay for many. The views from the rooms are frequently praised with some rooms providing stunning vistas of the surrounding mountains.
Many rooms are noted for their traditional and stylish decor and while some have been recently renovated with modern amenities, others retain a more dated look. Despite varying in size with some rooms being described as small or even poky, the cleanliness remains a constant positive point across the board.
The absence of air conditioning in several rooms occasionally leads to higher temperatures, especially during warm weather and some rooms suffer from noise issues, either from thin walls or proximity to traffic. The bathrooms, though often small and dated, meet basic needs but could benefit from more modern updates and better lighting.
While some rooms disappoint due to outdated facilities or insufficient cleaning during stays, most guests find their rooms adequate for their needs. The hotel's overall comfort, combined with good value for money and excellent views, makes it a notable choice, especially for those seeking a quiet escape with a hint of traditional charm.
Beds
Hotel Infantado, situated in a charming location, garners mixed feedback regarding its beds. A substantial number of guests commend the hotel for its comfortable and cozy bedding, frequently describing the beds as very comfortable, firm and large. Many visitors appreciate the quality and cleanliness of the bedding, noting it contributes to a restful night's sleep.
However, not all feedback is glowing. Some guests report issues with bed size, citing double beds that are too small for two people of average build and beds that feel somewhat cramped or short, particularly for taller individuals. Inconsistent experiences with mattresses are also mentioned; while some find them adequately firm and supportive, others describe them as outdated, hard or having springs that poke through, causing discomfort.
The hotel’s proactive measures in ensuring good-sized, comfortable beds and clean bedding receive praise. Yet, a segment of guests feels that certain beds could benefit from updating to enhance overall comfort. Therefore, while many find the sleeping arrangements satisfactory, there is a noted need for improvement to cater to a wider range of guest preferences.
Cleanliness
Hotel Infantado's cleanliness receives resounding praise from its guests, painting a picture of a well-maintained and inviting place to stay. The rooms frequently emerge as a highlight, consistently described as clean, tidy and even "extremely clean" in numerous reviews. Many travelers appreciate the spotless nature of the accommodations and facilities, noting the modern and well-kept environment.
Cleanliness extends beyond the rooms, as guests comment on the general upkeep of the entire hotel. Common areas and bathrooms are meticulously maintained and the level of cleanliness in the hotel is often described as impeccable or exceptional. Additionally, the hotel's clean sheets and fresh-smelling rooms add to the overall positive impression.
Despite isolated instances of outdated decor and occasional cleaning oversights, the hotel generally excels in providing a clean and comfortable experience. The staff’s attention to cleanliness and their friendly demeanor further enhance the welcoming atmosphere. Guests can expect neat and clean surroundings, contributing to a pleasant and relaxing stay at Hotel Infantado.
Staff
Hotel Infantado has received high praise for its staff across various reviews. Guests frequently highlight the team's friendliness and helpfulness, noting the positive and welcoming atmosphere. The hotel appears to be family-run, which adds a charming touch to the hospitality experience. Reception, bar and restaurant staff all receive commendations for their pleasant demeanor and professionalism. Specific mentions include excellent recommendations offered to guests, smooth check-in processes and a consistently friendly approach from all staff members.
Several reviews emphasize that the staff go above and beyond to ensure a pleasant stay with particular appreciation for their attention to detail and personal care. The team is not only friendly but also knowledgeable about the local area, providing useful information to enhance the guest experience. The staff's kindness, attentiveness and service quality are recurrent themes, making a significant impact on guests’ overall satisfaction.
Moreover, the positive treatment from the owners and key staff members, including receptionists and waiters, stands out in many reviews. This personal and attentive service, combined with a welcoming attitude towards all guests, including motorcyclists, showcases the hotel's inclusive and hospitable environment.
In summary, Hotel Infantado's staff are consistently described as friendly, helpful and professional, contributing significantly to guests’ enjoyable stays. The warm and accommodating service provided by the team is a highlight for many visitors.
Wi-Fi
The Wi-Fi at Hotel Infantado receives mixed feedback from guests. Positive remarks highlight that the Wi-Fi is good, strong and decent with some reviewers specifically pointing out that it worked well and was reliable. However, it's important to note that a significant number of reviews mention issues with the Wi-Fi. Some guests experienced weak signals, while others found the internet to be poorly functioning or completely unavailable. The inconsistency in the quality of the Wi-Fi seems to be a recurring theme, as several reviews report non-existent or bad Wi-Fi, particularly in the rooms. While a few guests recommend the Wi-Fi, it appears that there is room for improvement to meet the expectations of all visitors. Additionally, the hotel struggles with noise disturbance, which affects guests' ability to rest, highlighting another area for potential enhancement.
Pool
Hotel Infantado's pool stands out as a major highlight among guests, frequently mentioned for its attractiveness and spaciousness. Many reviewers describe the pool as great, lovely and beautiful, appreciating its cleanliness and maintenance. The large and well-designed pool, surrounded by lush lawns and breathtaking views, offers a relaxing environment after excursions.
Guests find the pool fun and delightful with some noting it's especially satisfying for children and ideal for summer use. The accompanying sun loungers and terraces enhance the overall experience, making it a perfect spot for relaxation.
However, there are a few critiques regarding its limited opening dates and hours with several guests suggesting extended pool availability. Despite some occasional comments about high chlorine levels and the need for more maintenance, the overall consensus is positive.
In summary, Hotel Infantado's pool is a significant draw, providing an enjoyable and serene setting for visitors, marred only by a few accessibility concerns.
Parking
When staying at Hotel Infantado, guests can enjoy the convenience of ample and accessible parking options. The hotel boasts a large, private parking lot that is frequently praised for its size and ease of use. Free parking is a consistent highlight, which adds to the overall value for visitors. Whether arriving by car or motorcycle, parking is available directly on-site with specific provisions such as secure underground parking for motorcycles. The parking facilities not only offer plenty of space but are also gated, ensuring safety and peace of mind. This ample parking availability makes it convenient to find a spot at any time of the day, making the stay at Hotel Infantado hassle-free.
Family
The 'Hotel Infantado' has garnered considerable praise from guests, especially for its family-friendly features and welcoming atmosphere. This family-run hotel seems ideal for family stays, offering spacious rooms that accommodate larger groups. Many reviews highlight the hotel's suitability for families with visitors frequently noting the attentive staff and positive feedback on children's safety features within the property.
The hotel is often described as a great place for family celebrations and gatherings, reflecting its family-oriented environment. The atmosphere is consistently referred to as family-friendly, making it an excellent choice for those traveling with children. The hotel's commitment to providing a safe and enjoyable experience for families resonates through the reviews with numerous guests recommending it for its warm, accommodating nature.
Overall, 'Hotel Infantado' portrays itself as a comfortable and welcoming destination for families seeking a pleasant and hassle-free stay.
Outdoor Pool
The outdoor pool at Hotel Infantado consistently garners positive remarks from guests. Described as clean, pleasant and phenomenal, the pool and its surrounding area are highly appreciated. With ample sun loungers and a spacious lawn area, it provides a delightful setting for relaxation. Guests highlight the pool’s beauty and excellent maintenance, although a few noted occasional cleanliness issues. The pool area’s ambiance contributes to a very pleasant experience, enhanced by good weather, which unfortunately some guests missed due to rain. Overall, the outdoor pool is a standout feature, greatly enhancing guests' stays at the hotel.
Dog Friendly
Hotel Infantado is a pet-friendly establishment with various accommodations for guests traveling with their animals. While pets are indeed welcome and many travelers find it a great place to stay with their furry companions, the hotel's pet policy can appear somewhat inconsistent or unclear, particularly regarding rules for larger dogs.
Guests frequently appreciate that pets are allowed with many noting the attentive and friendly atmosphere for animals. Pet rooms are typically located on the ground floor, making it more convenient for dog owners. However, some reviewers expressed disappointment in not being able to access certain areas such as the restaurant with their pets. This restriction has led to some mixed feelings about the overall pet-friendliness of the hotel.
Additionally, there is an extra fee for bringing pets, which some visitors felt should be more clearly communicated. Despite this, many found the rooms to be clean even with pets and enjoyed a comfortable stay with their animals. Overall, Hotel Infantado is considered a good option for pet owners, offering essential amenities and services to ensure a pleasant stay for both humans and their four-legged friends. However, prospective guests should be mindful of specific pet-related rules and additional charges.
Yes, Hotel Infantado has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
No, a spa isn't available at Hotel Infantado.
Yes, Hotel Infantado welcomes dogs.
No, parking facilities aren't available at Hotel Infantado.