The Holiday Inn Ipswich by IHG boasts a gym and a swimming pool that received rave reviews from guests. Many of them enjoyed using the heated swimming pool, especially families with children who found the water warm enough for them. The pool, sauna, jacuzzi, steam room and gym were mentioned as added bonuses. Other guests appreciated the accessibility of the swimming pool, gym and sauna which were included in the price of the room. However, some comments mentioned that the pool needed some attention as the water was not the cleanest and there were incidences of mould growing on the walls. Despite this, guests still found the pool area to be a nice facility with lounging areas and great for fitness enthusiasts. The hotel also provided breakfast and guests appreciated the value the hotel provided. That being said, some guests had negative experiences that included being made to feel uncomfortable by club members using the pool and smokers using fire doors as a smoking area. In general, guests felt that the hotel needs to be refurbished to improve the overall experience.
The Best Western Ipswich Hotel is a conveniently located hotel for accessing nearby attractions like Colchester and Felixstowe. While some guests found the entrance from the main road to be dark and the location noisy due to traffic, the easy parking and quiet surroundings were appreciated. Breakfast reviews were mixed with some guests describing it as excellent while others found it to be merely good or okay. Guests had mixed experiences with the hotel's dining options with some finding the food to be awful and overpriced while others enjoyed it. The hotel's rooms were also a mixed bag with some being spacious and comfortable while others were outdated, tired and poorly maintained. The cleanliness of the hotel was also a mixed bag with some guests reporting issues with maintenance and cleanliness while others found the hotel to be clean and tidy. The staff at the hotel had mixed reviews with some guests encountering rude and unfriendly staff while others had a warm welcome and exceptional service. The hotel's spa was a lovely addition to the stay, but bookings are required and can lead to disappointment if not made in advance. The hotel's parking facilities were appreciated by guests with plenty of parking available for free. The beds at the hotel also had mixed reviews with some guests finding them extremely comfortable while others found them to be old, lumpy and noisy. Overall, the Best Western Ipswich Hotel is suitable for a stay with friendly staff and decent facilities, but improvements could be made in certain areas.