Mercure Hotel am Messeplatz Offenburg
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Summary of reviewsMercure Hotel am Messeplatz Offenburg garners substantial praise for its strategic location, making it an ideal choice for business travelers and visitors to local attractions. Guests appreciate its proximity to the highway, city center and exhibition centers like Oberrheinhalle and Edeka-Arena. The hotel also benefits from excellent connectivity to Strasbourg and Europa Park, although non-car owners may face minor inconveniences reaching the hotel.
The hotel's breakfast service is often lauded for its extensive and varied buffet, featuring fresh rolls, eggs, fruits, yogurts and gluten-free options, along with made-to-order omelettes and a range of juices. Despite some mixed feelings about the price, many guests consider breakfast a highlight of their stay.
Dinner offerings receive mixed reviews with praise for the quality of food and wine selection, but criticism for limited menu options, especially during weekends when the restaurant is often closed. Inconsistent service and a less appealing restaurant ambiance contribute to the mixed sentiments.
Room conditions also elicit varied feedback. Guests commend the spaciousness and cleanliness but note the need for renovations due to outdated decor and maintenance issues. Despite some concerns over cleanliness and decor, many find the rooms comfortable with good beds and practical amenities.
Cleanliness overall presents a mixed experience. While many find the rooms and breakfast area well-maintained, others report issues like dirty carpets, moldy bathrooms and instances of unpleasant odors.
The hotel's staff frequently receive high marks for their friendliness and professionalism. Reception and housekeeping teams are noted for their prompt and polite service, though occasional understaffing can result in less satisfactory interactions.
Free Wi-Fi access is another area needing improvement with guests experiencing slow and unstable connections, despite some who report a decent service.
The rooftop pool and sauna receive positive feedback for their cleanliness and panoramic views, although the cold water temperature and occasional closures detract from the experience.
Parking is convenient and ample, but the daily fee of €12 is often seen as expensive. While practical, this cost remains a notable downside for many guests.
The hotel is family-friendly, offering spacious rooms and amenities like baby cribs and special pillows. The pool and spa areas also provide entertainment for families, though some find value for money a concern.
In summary, Mercure Hotel am Messeplatz Offenburg is well-regarded for its accessible location, friendly staff and comfortable, spacious rooms. However, updates to the facilities, improvements in Wi-Fi and dining services, as well as addressing cleanliness and maintenance issues, would significantly enhance guest satisfaction.
Categories
The hotel's breakfast service is often lauded for its extensive and varied buffet, featuring fresh rolls, eggs, fruits, yogurts and gluten-free options, along with made-to-order omelettes and a range of juices. Despite some mixed feelings about the price, many guests consider breakfast a highlight of their stay.
Dinner offerings receive mixed reviews with praise for the quality of food and wine selection, but criticism for limited menu options, especially during weekends when the restaurant is often closed. Inconsistent service and a less appealing restaurant ambiance contribute to the mixed sentiments.
Room conditions also elicit varied feedback. Guests commend the spaciousness and cleanliness but note the need for renovations due to outdated decor and maintenance issues. Despite some concerns over cleanliness and decor, many find the rooms comfortable with good beds and practical amenities.
Cleanliness overall presents a mixed experience. While many find the rooms and breakfast area well-maintained, others report issues like dirty carpets, moldy bathrooms and instances of unpleasant odors.
The hotel's staff frequently receive high marks for their friendliness and professionalism. Reception and housekeeping teams are noted for their prompt and polite service, though occasional understaffing can result in less satisfactory interactions.
Free Wi-Fi access is another area needing improvement with guests experiencing slow and unstable connections, despite some who report a decent service.
The rooftop pool and sauna receive positive feedback for their cleanliness and panoramic views, although the cold water temperature and occasional closures detract from the experience.
Parking is convenient and ample, but the daily fee of €12 is often seen as expensive. While practical, this cost remains a notable downside for many guests.
The hotel is family-friendly, offering spacious rooms and amenities like baby cribs and special pillows. The pool and spa areas also provide entertainment for families, though some find value for money a concern.
In summary, Mercure Hotel am Messeplatz Offenburg is well-regarded for its accessible location, friendly staff and comfortable, spacious rooms. However, updates to the facilities, improvements in Wi-Fi and dining services, as well as addressing cleanliness and maintenance issues, would significantly enhance guest satisfaction.
Dog Friendly Hotel
Pets of any size are welcome for an additional fee. The hotel features an indoor pool and a restaurant with a terrace.
Business Hotel
This hotel is located by the exhibition center and town hall in Offenburg and features 7 meeting rooms with Wi-Fi for up to 250 guests. All 132 rooms are air conditioned and have free Wi-Fi.
Hotel with Parking
Mercure Hotel am Messeplatz features an onsite car park with charges. The secure parking facility provides peace of mind.
Accessible Hotel
This hotel offers accessible rooms and accessible service.
Hotel with Indoor Pool
Mercure Hotel am Messeplatz Offenburg features an indoor pool and a wellness area. The hotel also provides a fitness center. These amenities are available for guests.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival?
No
No
Do you perform temperature checks upon guests' arrivals?
No
Show more...No
Hotel with Heated Pool
Guest Reviews
Mercure Hotel am Messeplatz Offenburg is highly praised for its strategic location. Positioned close to both the highway and the city center, it’s easily accessible whether traveling by car or public transport. Guests repeatedly highlight its proximity to the exhibition center, making it an excellent choice for visitors attending events at the Oberrheinhalle or Edeka-Arena. The hotel is also well-suited for those on business trips, thanks to its central location near the trade fair and other key venues.
For those visiting the charming town of Offenburg, the city center is just a short walk away, allowing guests to enjoy local attractions and amenities with ease. The accessibility extends beyond Offenburg, as the hotel provides convenient connections to nearby destinations like Strasbourg and Europa Park.
Despite the minor inconvenience for non-car owners in reaching the hotel, the overall consensus points to an optimal stay for transit travelers and short-term visitors. The quiet ambiance, friendly staff, comfortable accommodation and additional amenities like parking and a good breakfast, round out the positive aspects of staying at Mercure Hotel am Messeplatz Offenburg.
Mercure Hotel am Messeplatz Offenburg is frequently praised for its breakfast offerings. Many guests have highlighted the extensive and varied breakfast buffet, featuring a wide selection of options including freshly baked rolls, scrambled eggs, fresh fruits, yogurts, mini meatballs, cakes and gluten-free bread upon request. The quality of the breakfast is often described as very good, delicious and even excellent with specific mentions of made-to-order omelettes and the availability of five different juices. The breakfast service is noted for its flexibility with breakfast being served until noon.
However, some guests have expressed dissatisfaction regarding the cost of breakfast, feeling that it is overpriced at 14 to 17 euros per person. A few negative comments point to issues with the freshness of certain items like eggs and cheese, as well as problems with coffee quality and replenishment of food.
Overall, while the breakfast generally receives high marks for its variety and taste, opinions on its value for money are mixed. Despite some shortcomings, many guests find the breakfast at Mercure Hotel am Messeplatz Offenburg to be a highlight of their stay.
The Mercure Hotel am Messeplatz Offenburg appears to offer a mixed dining experience for its guests. Many reviewers have praised the dinner, describing it as delicious and very good on several occasions. The restaurant also serves good food for both breakfast and dinner and some guests found the dining experience to be fantastic with suitable prices and a good selection of wine.
However, there are notable limitations. The restaurant often has a very restricted menu, sometimes only offering two types of flammkuchen or a sparse buffet. Some reviewers were disappointed by the limited dinner options and the quality of the food, expressing that it was not up to their expectations and at times overpriced.
Operating hours pose a significant issue, as numerous reviews mentioned the restaurant being closed upon their arrival or having inconsistent opening times. The restaurant is often closed on weekends, leaving guests to seek alternative dining options in town. This was particularly frustrating for those who only learned about the closures after booking.
Service standards were another area of concern with some guests noting that the service was abysmal and the staff appeared unmotivated. Additionally, the hotel's outdated and dark restaurant ambiance did not appeal to all diners. The recurring theme of the restaurant being either closed or offering a limited menu detracts from what could be a more consistent and enjoyable dining experience at the hotel.
Mercure Hotel am Messeplatz Offenburg offers rooms that generally receive mixed reviews. On the positive side, guests frequently appreciate the spaciousness of the rooms and suites, which are described as quite large and comfortable. Many reviews mention the cleanliness with several guests noting that their rooms were cleaned daily and equipped with fresh towels. The quietness of the rooms, especially those not facing the street, is another commonly appreciated feature.
However, the hotel clearly shows signs of aging with common remarks about outdated decor, old furnishings and rooms that are in need of renovation. Some specific issues include dirty walls, stained carpets and bathrooms with mold. There are also occasional reports of unpleasant odors, such as smoke or even feces and some rooms suffer from maintenance problems like broken ventilators, noisy AC units and poorly installed fixtures.
Guests also report issues related to cleanliness, particularly in bathrooms with mentions of mold in grout, crooked and dirty fixtures and stained sheets. Instances of dust and hair were noted, suggesting that some rooms might benefit from a more thorough cleaning routine.
Despite these drawbacks, many guests find the rooms comfortable and practical, appreciating features like good beds and adequate amenities. The staff is generally responsive, making room changes uncomplicated when issues arise. Overall, while the hotel offers a comfortable stay with spacious rooms, it would greatly benefit from updates and more rigorous maintenance to meet higher standards of cleanliness and modernity.
The beds at Mercure Hotel am Messeplatz Offenburg receive mixed feedback from guests. On a positive note, many reviews highlight that the rooms are very large and clean with good, comfortable beds and soft mattresses. Some guests mention that the beds are comfortable and suitable for a short stay with good mattresses and additional pillows available upon request.
However, there are several complaints regarding the beds as well. Some guests describe the beds as outdated and uncomfortable with sagging mattresses and soft, worn-out beds that do not meet the expectations of a 4-star hotel. Pillows are often criticized for being too thin and small and some guests found the duvets too heavy or insufficient for two people. There are also remarks about the beds being too low for older travelers and squeaking and creaking during the night. Overall cleanliness is noted, but there are instances of dirty pillowcases and smelly sheets.
While some guests found the beds very good, others were disappointed and felt that bed quality could be improved for a more comfortable stay.
The Mercure Hotel am Messeplatz Offenburg offers a mixed bag when it comes to cleanliness. On the positive side, many guests found their rooms to be clean, spacious and comfortable, often highlighting the hotel's impressive cleanliness and fresh towels. The friendly service and well-maintained breakfast area also received praise.
However, the experience is not consistent. Numerous reviews point out significant issues such as dirty carpets and hallways, dusty and musty smelling cabinets and poorly maintained bathrooms with mold and old fixtures. Instances of visible dirt, including dead insects, stained curtains and unclean bathtubs, were reported by several guests. There were also cases of malfunctioning air conditioning and rooms smelling of smoke.
Overall, while some guests had a satisfactory experience with clean and comfortable rooms, the hotel seems to struggle with maintaining high standards of cleanliness throughout. Improvements especially in the older and less maintained areas of the hotel would greatly enhance the overall guest experience.
The staff at Mercure Hotel am Messeplatz Offenburg generally receive commendation for their friendliness and helpfulness. Numerous guests highlight the reception team, noting their courteous and very welcoming nature, especially during the check-in process. Both the hotel and restaurant personnel were described as attentive, efficient and demonstrating good professional conduct.
Particularly praised were the young man at the reception, who was singled out as being great and the support from the reception team, which was frequently mentioned as a positive aspect. Additionally, housekeeping staff were acknowledged for their friendly demeanor and efficiency. The team working at the bar and the restaurant also stood out for providing prompt and polite service.
Several reviews pointed out the language skills of the staff with many of them fluent in English, facilitating smoother communication for international guests. Despite these positive remarks, there were occasional mentions of staffing issues, such as being short-staffed, which seemingly led to some moments of staff being stressed, overwhelmed or less friendly at times.
Although most reviews portray the staff as exceptionally friendly and helpful, there were some instances of less favorable experiences, particularly during check-out and breakfast times. Some guests encountered unfriendly or moody staff during these periods and there were occasional remarks about the staff being unprofessional or unprepared.
In summary, the majority of guest reviews commend the Mercure Hotel am Messeplatz Offenburg staff for their friendliness, professionalism and dedication to providing good service, despite some isolated incidents suggesting areas for improvement.
The Wi-Fi experience at Mercure Hotel am Messeplatz Offenburg has received varied feedback from guests. On the positive side, some guests noted that the hotel provides free internet, which can be accessed upon request and a few even described the Wi-Fi as decent or fast and hassle-free when it worked. There's also a paid option for those looking for potentially more reliable service. Unfortunately, many guests reported significant issues with the Wi-Fi. Problems cited include extremely slow or non-existent connections, Wi-Fi keys not being provided at check-in and unstable or overloaded networks. Some even mentioned that the Wi-Fi was not available for smartphones or did not work in the rooms at all. It is clear that while efforts are made to offer connectivity, substantial improvements are needed in the Wi-Fi service to meet guest expectations.
The Mercure Hotel am Messeplatz Offenburg offers a noteworthy swimming experience with its rooftop pool located on the fifth floor. Guests frequently describe the pool as large, beautiful and very clean. The panoramic views from the pool and accompanying terrace provide a superb overview of the entire area, adding a touch of luxury. The pool is conveniently accessible without extra fees and can be used starting from 12:00 PM. Additionally, access to the pool and sauna is included in the price, which guests appreciate. The pool area also benefits from polite and accommodating staff.
However, some guests have pointed out a few areas for improvement. The water temperature in the pool is often noted as being quite cold, which may deter some from swimming. There have also been instances where the pool and spa facilities, including the sauna, were closed or out of service, which disappointed several visitors. Despite these occasional setbacks, when operational, both the pool and the sauna are highly praised, making them standout features of the hotel.
The Mercure Hotel am Messeplatz Offenburg offers parking facilities for its guests, which are both convenient and plentiful with a large parking area right in front of the hotel. Guests appreciate the easy accessibility and ample availability of parking spaces. However, the hotel charges a daily fee of €12 for parking, which many guests find to be quite expensive. Despite the convenience, the high cost is a common point of concern among visitors. Some guests also noted a lack of transparency regarding the parking fees and the additional costs that are not always clearly indicated at the time of booking. While the parking location is practical, the cost remains a notable downside for many guests, particularly when compared to nearby options, which may be more affordable.
Mercure Hotel am Messeplatz Offenburg offers a family-friendly environment and emphasizes the comfort of guests traveling with children. The hotel provides spacious family rooms, ensuring ample space for adults and kids alike. These rooms are noted for their cleanliness and good maintenance, including kitchens equipped with basic amenities which can be particularly convenient for families.
For those traveling with infants, the hotel takes special care with provisions like baby cribs and special children's pillows. However, it’s worth noting that some families mentioned the beds could be a bit short, particularly when accommodating older children.
In terms of activities, the convenient access to the pool and spa areas is a highlight, offering relaxation and entertainment for both kids and parents. Moreover, the hotel’s location is practical with a bus stop right outside, making trips to the town or station easy.
Overall, while there were some concerns about the value for money, the general consensus points to the hotel's efforts in creating a welcoming and convenient stay for families with children.
Mercure Hotel am Messeplatz Offenburg appears to have a notable discrepancy between its claimed four-star rating and the actual experience of its guests. Many reviewers expressed that the facilities did not meet the expectations typically associated with a four-star hotel. Common criticisms highlight the need for significant renovation and the poor condition of the rooms, often described as dirty with outdated equipment. Additionally, service quality was frequently mentioned as subpar with some guests suggesting that the hotel staff required retraining to meet four-star standards.
Guests were particularly disappointed with the overall condition of the hotel, pointing out that it does not live up to its advertised status. Although the hotel presents itself as fitting the four-star category in appearance, the reality did not align with the expectations set by its rating. Issues such as uncleaned rooms and beds that were not properly made were especially concerning to visitors, resulting in a general consensus that the hotel does not provide the four-star experience it promises.
In summary, while the Mercure Hotel am Messeplatz Offenburg claims to be a four-star establishment, numerous guests felt let down by its actual offerings, pointing to a significant gap between its advertised and real standards.
The Mercure Hotel am Messeplatz Offenburg offers a highly convenient location for business travelers, particularly those visiting the nearby exhibition hall and trade fair. Many guests appreciate the short walking distance to these venues, making it an ideal choice for attending events at the Oberrheinhalle. The hotel includes services and facilities designed to support business visitors, such as a clean and open business center and rooms equipped with all necessary amenities. Additionally, the hotel provides 24-hour check-in and check-out to accommodate varied schedules, which is beneficial for those in town for multi-day events.
While some reviewers noted that the hotel is an old high-rise building situated on the outskirts, the overall consensus is that it is adequate for business stays. The location is conveniently close to the A5 motorway, further adding to its appeal for business travelers. However, it may not be the best option for large groups. Despite some comments about the cost being typical for business accommodations, the practical benefits, particularly its proximity to key business venues, make it a recommended choice for business trips and meetings.
Mercure Hotel am Messeplatz Offenburg is widely praised for its dog-friendly facilities and services. Guests appreciate the ease of bringing their dogs, as the hotel imposes only a small additional charge for pets. The venue is comfortable and accommodating for those traveling with their furry companions with friendly staff who handle dogs well. Many reviews highlight the uncomplicated process and welcoming environment for dogs, making it a reliable choice for pet owners despite the mention of high prices for dogs per night and a few issues with room cleanliness.
Location Show Map
Location
For those visiting the charming town of Offenburg, the city center is just a short walk away, allowing guests to enjoy local attractions and amenities with ease. The accessibility extends beyond Offenburg, as the hotel provides convenient connections to nearby destinations like Strasbourg and Europa Park.
Despite the minor inconvenience for non-car owners in reaching the hotel, the overall consensus points to an optimal stay for transit travelers and short-term visitors. The quiet ambiance, friendly staff, comfortable accommodation and additional amenities like parking and a good breakfast, round out the positive aspects of staying at Mercure Hotel am Messeplatz Offenburg.
Breakfast
However, some guests have expressed dissatisfaction regarding the cost of breakfast, feeling that it is overpriced at 14 to 17 euros per person. A few negative comments point to issues with the freshness of certain items like eggs and cheese, as well as problems with coffee quality and replenishment of food.
Overall, while the breakfast generally receives high marks for its variety and taste, opinions on its value for money are mixed. Despite some shortcomings, many guests find the breakfast at Mercure Hotel am Messeplatz Offenburg to be a highlight of their stay.
Dinner
However, there are notable limitations. The restaurant often has a very restricted menu, sometimes only offering two types of flammkuchen or a sparse buffet. Some reviewers were disappointed by the limited dinner options and the quality of the food, expressing that it was not up to their expectations and at times overpriced.
Operating hours pose a significant issue, as numerous reviews mentioned the restaurant being closed upon their arrival or having inconsistent opening times. The restaurant is often closed on weekends, leaving guests to seek alternative dining options in town. This was particularly frustrating for those who only learned about the closures after booking.
Service standards were another area of concern with some guests noting that the service was abysmal and the staff appeared unmotivated. Additionally, the hotel's outdated and dark restaurant ambiance did not appeal to all diners. The recurring theme of the restaurant being either closed or offering a limited menu detracts from what could be a more consistent and enjoyable dining experience at the hotel.
Rooms
However, the hotel clearly shows signs of aging with common remarks about outdated decor, old furnishings and rooms that are in need of renovation. Some specific issues include dirty walls, stained carpets and bathrooms with mold. There are also occasional reports of unpleasant odors, such as smoke or even feces and some rooms suffer from maintenance problems like broken ventilators, noisy AC units and poorly installed fixtures.
Guests also report issues related to cleanliness, particularly in bathrooms with mentions of mold in grout, crooked and dirty fixtures and stained sheets. Instances of dust and hair were noted, suggesting that some rooms might benefit from a more thorough cleaning routine.
Despite these drawbacks, many guests find the rooms comfortable and practical, appreciating features like good beds and adequate amenities. The staff is generally responsive, making room changes uncomplicated when issues arise. Overall, while the hotel offers a comfortable stay with spacious rooms, it would greatly benefit from updates and more rigorous maintenance to meet higher standards of cleanliness and modernity.
Beds
However, there are several complaints regarding the beds as well. Some guests describe the beds as outdated and uncomfortable with sagging mattresses and soft, worn-out beds that do not meet the expectations of a 4-star hotel. Pillows are often criticized for being too thin and small and some guests found the duvets too heavy or insufficient for two people. There are also remarks about the beds being too low for older travelers and squeaking and creaking during the night. Overall cleanliness is noted, but there are instances of dirty pillowcases and smelly sheets.
While some guests found the beds very good, others were disappointed and felt that bed quality could be improved for a more comfortable stay.
Cleanliness
However, the experience is not consistent. Numerous reviews point out significant issues such as dirty carpets and hallways, dusty and musty smelling cabinets and poorly maintained bathrooms with mold and old fixtures. Instances of visible dirt, including dead insects, stained curtains and unclean bathtubs, were reported by several guests. There were also cases of malfunctioning air conditioning and rooms smelling of smoke.
Overall, while some guests had a satisfactory experience with clean and comfortable rooms, the hotel seems to struggle with maintaining high standards of cleanliness throughout. Improvements especially in the older and less maintained areas of the hotel would greatly enhance the overall guest experience.
Staff
Particularly praised were the young man at the reception, who was singled out as being great and the support from the reception team, which was frequently mentioned as a positive aspect. Additionally, housekeeping staff were acknowledged for their friendly demeanor and efficiency. The team working at the bar and the restaurant also stood out for providing prompt and polite service.
Several reviews pointed out the language skills of the staff with many of them fluent in English, facilitating smoother communication for international guests. Despite these positive remarks, there were occasional mentions of staffing issues, such as being short-staffed, which seemingly led to some moments of staff being stressed, overwhelmed or less friendly at times.
Although most reviews portray the staff as exceptionally friendly and helpful, there were some instances of less favorable experiences, particularly during check-out and breakfast times. Some guests encountered unfriendly or moody staff during these periods and there were occasional remarks about the staff being unprofessional or unprepared.
In summary, the majority of guest reviews commend the Mercure Hotel am Messeplatz Offenburg staff for their friendliness, professionalism and dedication to providing good service, despite some isolated incidents suggesting areas for improvement.
Wi-Fi
Pool
However, some guests have pointed out a few areas for improvement. The water temperature in the pool is often noted as being quite cold, which may deter some from swimming. There have also been instances where the pool and spa facilities, including the sauna, were closed or out of service, which disappointed several visitors. Despite these occasional setbacks, when operational, both the pool and the sauna are highly praised, making them standout features of the hotel.
Parking
Family
For those traveling with infants, the hotel takes special care with provisions like baby cribs and special children's pillows. However, it’s worth noting that some families mentioned the beds could be a bit short, particularly when accommodating older children.
In terms of activities, the convenient access to the pool and spa areas is a highlight, offering relaxation and entertainment for both kids and parents. Moreover, the hotel’s location is practical with a bus stop right outside, making trips to the town or station easy.
Overall, while there were some concerns about the value for money, the general consensus points to the hotel's efforts in creating a welcoming and convenient stay for families with children.
4 Star
Guests were particularly disappointed with the overall condition of the hotel, pointing out that it does not live up to its advertised status. Although the hotel presents itself as fitting the four-star category in appearance, the reality did not align with the expectations set by its rating. Issues such as uncleaned rooms and beds that were not properly made were especially concerning to visitors, resulting in a general consensus that the hotel does not provide the four-star experience it promises.
In summary, while the Mercure Hotel am Messeplatz Offenburg claims to be a four-star establishment, numerous guests felt let down by its actual offerings, pointing to a significant gap between its advertised and real standards.
Business
While some reviewers noted that the hotel is an old high-rise building situated on the outskirts, the overall consensus is that it is adequate for business stays. The location is conveniently close to the A5 motorway, further adding to its appeal for business travelers. However, it may not be the best option for large groups. Despite some comments about the cost being typical for business accommodations, the practical benefits, particularly its proximity to key business venues, make it a recommended choice for business trips and meetings.
Dog Friendly
Yes, Mercure Hotel am Messeplatz Offenburg has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Mercure Hotel am Messeplatz Offenburg.
Yes, Mercure Hotel am Messeplatz Offenburg welcomes dogs.
Yes, parking facilities are available at Mercure Hotel am Messeplatz Offenburg.
No, Mercure Hotel am Messeplatz Offenburg doesn't have a gym.
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