5-Star HotelKnown for its stunning architecture and tranquil ambiance, this hotel offers elegant rooms and suites with refined decor. Guests can enjoy the beautiful courtyard, gourmet dining, and exceptional service, making it a top choice for discerning travelers.
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Summary of reviews related to the '5 Star' categoryQuinta Real Puebla, a stunning 15th-century convent transformed into a five-star hotel, leaves a lasting impression with its breathtaking beauty and historical ambiance. The marvelous surroundings and the building's historical context add to its charm, making it one of the most visually appealing places to stay.
The service is excellent with staff being exceptionally attentive to guests' needs, contributing to the hotel's high standards. Cleanliness is a strong point here, as everything is maintained meticulously. The amenities provided are essential and align well with the hotel's standard, ensuring a comfortable stay for international visitors.
However, there are some notable drawbacks. Some guests pointed out maintenance issues, potentially exacerbated by the last two years of the pandemic. Issues like peeling plaster in rooms and the quality of food being questionable, described as greasy and possibly reheated or packaged, were cited. There are also concerns regarding the bathroom and room sizes, leading to impressions that the value for money does not always match the expectations set by a five-star rating.
While many aspects of Quinta Real Puebla do meet the five-star standards, certain areas require attention to rectify what some guests feel only qualifies as a three-star experience.
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