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Summary of reviewsThe Howard Johnson by Wyndham Toms River receives mixed reviews overall but boasts several standout features, particularly its location. Guests highly praise its convenient position near the NJ Parkway and NJ Hwy RT 37, providing easy access to attractions like beaches, malls, restaurants and key destinations such as Seaside Heights and Barnabas Health Arena. This central location significantly enhances the travel experience for both leisure and business visitors.
The hotel's onsite dining at Christopher's Pub is often highlighted positively. The quality of food, relaxed atmosphere with live music and attentive service make dining a delightful aspect of the stay. Individual staff members receive accolades for their friendliness and outstanding service, contributing to a welcoming environment.
However, feedback on the hotel’s breakfast experience shows a need for improvement. While the presence of a continental breakfast and features such as a waffle maker are appreciated, many guests comment on the limited options and issues with cleanliness and food quality. This mixed sentiment indicates a significant area for enhancement.
Room quality and cleanliness are significant points of contention. Some guests commend the spaciousness, comfort and availability of balconies, while others report numerous maintenance issues, outdated furnishings and cleanliness concerns, ranging from smoke odors to insect infestations. The contrast between online images and actual room conditions also causes disappointment.
Cleanliness throughout the hotel, particularly in common areas and the pool, is another recurring issue. Despite some instances of acceptable cleanliness, many guests feel the overall condition is subpar with frequent mentions of dirty hallways, poorly maintained bathrooms and a rundown appearance.
The staff experience varies with many guests appreciating the friendly and helpful service, especially from front desk employees. However, there are notable instances of unprofessionalism and rudeness, particularly among night staff, leading to inconsistent guest experiences.
The indoor pool, a popular feature, is favored by families but suffers from maintenance issues. Complaints about dirty water, lack of cleanliness and cold temperatures are common, detracting from its overall appeal.
Parking accessibility is generally favorable with ample spaces and convenient proximity to the hotel. However, some guests note the need for better upkeep of the parking area and occasional safety concerns.
For families, the hotel offers a generally comfortable environment with family-friendly amenities and proximity to attractions. Accommodations for pets add to the convenience for traveling families, although safety and suitability for small children may need attention based on some reviews.
Lastly, the beds receive a spectrum of feedback. While some guests find them comfortable, others cite discomfort due to hard mattresses, noise and bed bugs, indicating an area requiring significant improvement for better guest satisfaction.
In summary, while the Howard Johnson by Wyndham Toms River excels in terms of its prime location and dining options, it faces substantial challenges in room maintenance, cleanliness, breakfast service and overall staff consistency. Addressing these areas could significantly enhance the guest experience at the hotel.
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