Holiday Inn Hotel & Suites Ocala Conference Center by IHG

Ocala 29.15284300, -82.18686500 , 3600 Southwest 38th Avenue (Show on Map)
8.2
Very Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsThe Holiday Inn Hotel & Suites Ocala Conference Center by IHG, garners appreciation for several positive aspects, particularly its strategic and convenient location. Situated just off I-75 with accessible routes to downtown Ocala and surrounded by essential amenities like restaurants, shopping centers and gas stations, it is praised by guests for its practicality and ease of access for both business and leisure travelers. The safety of the area, cleanliness of the hotel, friendly staff and attractive decor further enhance the overall guest experience.

Breakfast at the hotel is lauded for being excellent and plentiful with a reasonable price for a lovely buffet option. However, opinions vary with some guests expressing dissatisfaction over the additional charges and occasional lapses in quality and service timing, especially during weekends. While the breakfast service has its strengths, there is room for improvement in its inclusion in the room rate and overall quality.

Dinner experiences are less favorable due to frequent restaurant closures, lack of clear communication about these closures and limited food services on-site. Guests encountered extended waiting times and unappealing meals when the restaurant was open, leading to a general disappointment with the hotel's dining options.

The rooms themselves are often described as clean, comfortable and spacious with many guests appreciating the addition of amenities such as mini-fridges and microwaves. Comfortable beds contribute to restful stays despite occasional criticism about outdated furnishings and decor in need of upgrades. Some bathrooms require maintenance, particularly regarding water pressure and fixtures, but many guests remain satisfied with the overall comfort and cleanliness of the accommodations.

Cleanliness is a strong suit with guests frequently commending the hotel for its high standards maintained by diligent housekeeping staff. While some rooms showed wear and tear or minor maintenance issues, the overall impression remains positive, thanks to the fresh-smelling and visually appealing environment.

The hotel's staff receives high praise for their friendliness, professionalism and efficiency. From the front desk to housekeeping and bartenders, the team's warm and accommodating nature greatly enhances the guest experience, making them a standout feature of the hotel.

While the outdoor pool receives mixed reviews with some guests appreciating it and others pointing out cleanliness and size issues, it adds to the overall amenities. The poolside bar occasionally receives positive mentions, contributing to a pleasant stay for those utilizing the pool area.

Business travelers benefit from well-lit suites and spacious conference facilities, though some feel that meeting rooms and maintenance checks could be better handled. Despite a few hiccups, the conference center shows potential for future business events.

Overall, the Holiday Inn Hotel & Suites Ocala Conference Center offers a strategic and convenient location, comfortable and clean rooms and a friendly, professional staff. While some dining and maintenance concerns exist, the positives often outweigh the negatives, making it a recommended choice for travelers visiting the region.
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Categories
Family Friendly Hotel
This hotel provides spacious suites and various amenities including a pool and on-site dining, which are beneficial for families. The conference center may also offer additional facilities suitable for family gatherings.

Hotel with Swimming Pool
This hotel features a large outdoor pool. The hotel's conference facilities and comfortable accommodations make it a popular choice for both business and leisure travelers, with the pool serving as a great amenity.

  Outdoor Pool  


Business Hotel
This hotel features 12,000 sq ft of meeting rooms, a business center with high-speed internet, and is near local businesses. It also offers amenities such as executive suites, fax & copying service, and a workstation desk with an ergonomic chair.

Hotel with Gym
Offers gym facilities for guests.

3-Star Hotel
This hotel offers a convenient location and a range of amenities. Guests can enjoy the fitness area and on-site dining options, making it a great place to stay.

Hotel for Honeymoon

Accessible Hotel

Hotel with Outdoor Pool

Room Types
Standard Room Bed type and smoking preferences are subject to availability and cannot be guaranteed.

Standard King Room This room features a microwave, small refrigerator and cable TV.

One-Bedroom Suite Suite includes a separate living area and a sofa.

Standard King Room with Mobility Accessible Tub Room is wheelchair accessible and includes a roll-in shower.

Premium King Room with Sofa Bed This room features work desk, microwave and DVD player.

Standard Room with Two Queen Beds This room features work desk, microwave and DVD player.

Queen Suite with Two Queen Beds Suite includes a separate living area.

Standard Queen Room with Two Queen Beds and Mobility Accessible Tub Providing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a private entrance, a tea and coffee maker and a seating area. The unit offers 2 beds.

King Room with Jetted Tub This double room's special feature is the spa bath. Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room provides air conditioning, a private entrance, a tea and coffee maker, a seating area and a flat-screen TV with cable channels. The unit offers 1 bed.

Deluxe King Room - Mobility Access Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room offers air conditioning, a private entrance, a tea and coffee maker, a seating area and a flat-screen TV with cable channels. The unit has 1 bed.

One-Bedroom Suite with Tub - Mobility Accessible Featuring free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. The suite has carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a private entrance, as well as a tea and coffee maker. The unit has 2 beds.

Standard King Room with Mobility Accessible Roll-In Shower Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room features air conditioning, a private entrance, a tea and coffee maker, a seating area, as well as a flat-screen TV with cable channels. The unit has 1 bed.

Standard Queen Room with Two Queen Beds and Mobility Accessible Roll-In Shower Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room offers air conditioning, a private entrance, a tea and coffee maker, a seating area, as well as a flat-screen TV with cable channels. The unit offers 2 beds.

Guest Reviews
8.2
Very Good
Location
Nestled conveniently just off I-75, the Holiday Inn Hotel & Suites Ocala Conference Center offers an excellent location for travelers seeking easy access to major roads and nearby amenities. Its proximity to downtown Ocala, just a short 10-minute drive away, makes it a strategic choice for both business and leisure visits. The hotel is surrounded by a myriad of restaurants, shopping centers, gas stations and even a mall, ensuring that all necessary conveniences are within easy reach.

Guests frequently praised the location for its convenience, noting the easy access to major highways, local dining options and essential services. Whether staying for a quick stopover or an extended stay, the location proves to be both practical and accessible for various needs. Additionally, visitors found the area's safety and the hotel's cleanliness, friendly staff and beautiful decor to significantly enhance their stay. The hotel's position near West Marion Hospital also serves as an added advantage for those needing medical access.

Overall, the Holiday Inn Hotel & Suites Ocala Conference Center stands out for its strategic and convenient locale, making it a preferred choice for many travelers visiting the region.

Breakfast
The breakfast experience at the Holiday Inn Hotel & Suites Ocala Conference Center presents a mix of opinions among guests. On the positive side, many praised the breakfast as excellent, delicious and plentiful with friendly and accommodating staff. The good quality and good value of the breakfast offerings, as well as the presentation, were appreciated by some. Additionally, specific mentions include a lovely buffet breakfast priced reasonably at $11.99, indicating that for some, the paid breakfast provided a satisfying start to the day.

However, there were numerous concerns. A significant number of guests were disappointed that breakfast was not included in the room rate, which they felt should be standard given the cost of the stay. The extra charges for breakfast, even when it was stated to be included during booking, left many feeling misled and dissatisfied. The timing of breakfast service, particularly on weekends, was noted to be inconvenient by early risers. Furthermore, complaints highlighted that the breakfast, at times, lacked in quality with terms like "terrible," "nasty," and "poor" frequently mentioned. The grab-and-go breakfast, implemented due to COVID-19, also fell short of expectations for some guests, being described as inadequate or subpar.

Overall, while the breakfast at this hotel has positive aspects, there is a widespread sentiment that improvements are necessary, particularly in terms of inclusion in the room rate, quality and service timing.

Dinner
During a visit to the Holiday Inn Hotel & Suites Ocala Conference Center by IHG, guests should be aware that the dining situation has several limitations. Many guests found that the restaurant, particularly the one located on the 6th floor, was frequently closed due to renovations or COVID-19 measures, a detail not always clearly communicated in advertisements or on Booking.com. This closure left visitors without access to dining options within the property, leading to some disappointment.

For those looking to enjoy a meal, the hotel only offered food service for breakfast and even then, it came at a price. The lack of a diverse selection of basic liquor at the bar and instances of poor service in the restaurant were also noted when dining options were available. Waiting times were notably long, particularly for pizza orders and the cost of meals was deemed unacceptable by several guests. The restaurant environment failed to be inviting with the food found unappealing, contributing further to the negative dining experience.

Ultimately, the lack of an open restaurant or bar, despite being highlighted in ads, was a significant drawback for many guests. This aspect, combined with past occurrences of serving unappealing food and extended waiting times, has left a lot to be desired in terms of dining at the hotel.

Rooms
The rooms at Holiday Inn Hotel & Suites Ocala Conference Center by IHG, receive mixed reviews, yet there are notable positive aspects. Many guests highlight the rooms as clean, comfortable and spacious. The beds are often described as very comfortable and the rooms are quiet, ensuring a restful stay. Additionally, amenities like mini-fridges and microwaves in the rooms were appreciated by many visitors. Some suites were particularly praised for their size and cleanliness.

However, several observations suggest that the hotel could benefit from upgrades and maintenance. Some rooms were noted as needing paint and modernization with dated furnishings and decor. Bathrooms in particular were frequently mentioned as requiring updates with issues such as low water pressure, cleanliness concerns and outdated fixtures being common. Air ventilation and lighting were also noted as areas that could be improved. A few rooms had problems with musty or stale smells.

Despite some of these drawbacks, many guests found their accommodations to be satisfactory for their stay, emphasizing the overall cleanliness and comfort of the hotel rooms.

Beds
The beds at the Holiday Inn Hotel & Suites Ocala Conference Center receive a wide range of feedback from guests, leaning mostly positive. Many guests frequently highlighted the comfort of the beds, describing them as very comfortable, extremely comfortable and even exceptionally comfortable. Terms like comfy, super comfortable and bed was amazing were repeatedly mentioned, indicating a generally high level of satisfaction with the sleeping arrangements.

Memory foam mattresses were noted by some guests, appreciating the upgrade, although they seemed to be a matter of personal preference. A few reviewers mentioned issues such as beds being too hard or too soft with some detailing problems like old mattresses, sunken frames or even beds that were broken. These comments suggest that while the majority of the beds are liked, there are inconsistent experiences that may need addressing.

Despite a handful of critiques, the general consensus points to a mostly comfortable and restful sleeping environment, bolstered by clean rooms and quality linens, making it a recommended spot for travelers prioritizing bed comfort.

Cleanliness
Holiday Inn Hotel & Suites Ocala Conference Center by IHG, is frequently praised for its high cleanliness standards across various aspects of the property. Guests consistently highlighted that rooms were very clean, comfortable and smelled fresh. Housekeeping staff were noted for being visible and diligent, maintaining extensive cleaning protocols which contributed to the overall cleanliness of the hotel. The lobby and hotel decor were also appreciated for their cleanliness and visual appeal.

However, some reviews did indicate areas needing improvement. There were mentions of worn and outdated furnishings, stained carpets and occasional maintenance issues such as dusty rooms or malfunctioning showers. Certain accommodations, particularly handicap rooms, were identified as needing updates. Despite these points, many guests left with a positive impression due to the cleanliness and comfort of the rooms, friendly staff and the attractive, well-kept environment of the hotel.

Overall, while there is room for improvement in some areas, the cleanliness and upkeep of the Holiday Inn Hotel & Suites Ocala Conference Center generally meet and often exceed guest expectations.

Staff
Holiday Inn Hotel & Suites Ocala Conference Center by IHG, is highly praised for its exceptional staff. Consistently described as friendly, helpful and professional, the staff contributes significantly to the positive experiences of the guests. Many reviews highlight the welcoming nature and courteous behavior of the personnel. Specifically, the front desk staff, including individuals like Brooklyn and Monica, are frequently lauded for their friendliness and efficiency during check-in and check-out processes.

Guests also appreciated the attentive and accommodating nature of the staff, noting prompt and effective service. The housekeeping team is recognized for their professionalism and efficiency, ensuring clean and comfortable rooms for visitors.

Despite a few negative mentions regarding staff unhelpfulness and communication issues, the overarching sentiment remains positive. The manager's proactive approach to guest needs, such as checking for breakfast alerts, further enhances the service quality. Bartenders and night shift workers, like John, also receive commendations for their excellent service.

Overall, the staff at Holiday Inn Hotel & Suites Ocala Conference Center is a standout feature, contributing to a welcoming and pleasant stay for guests.

Pool
The pool at Holiday Inn Hotel & Suites Ocala Conference Center has received mixed feedback from guests. Some appreciated the outdoor pool, describing it as great and good. However, several reviews pointed out issues such as the pool being smaller than expected and not always adequately clean. There were instances of the pool being overcrowded, down for maintenance or closed, which disappointed some guests. Additionally, concerns about cleanliness were noted, including the presence of trash and water beetles. Despite these issues, the bar by the pool was positively mentioned.

Business
The Holiday Inn Hotel & Suites Ocala Conference Center by IHG, has received mixed feedback from business travelers. On the positive side, the suites are praised for their proper lighting and the conference center is described as having ample space and a good setup, making it well-suited for business needs. However, there are several areas where improvements are needed. Reviewers have mentioned that the meeting rooms were not properly organized for early breakfasts, not always clean and had maintenance issues that were not addressed in advance. Additionally, there were concerns about the staff not checking these aspects adequately. Despite these challenges, the team and the facilities hint at good potential for future business events.


Yes, Holiday Inn Hotel & Suites Ocala Conference Center by IHG has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Holiday Inn Hotel & Suites Ocala Conference Center by IHG.

No, Holiday Inn Hotel & Suites Ocala Conference Center by IHG doesn't allow dogs.

No, parking facilities aren't available at Holiday Inn Hotel & Suites Ocala Conference Center by IHG.

Yes, Holiday Inn Hotel & Suites Ocala Conference Center by IHG has a gym.

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