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Summary of reviewsHotel Casona Oaxaca is a favored choice among travelers thanks to its exceptional location in the vibrant heart of Oaxaca, just steps from key attractions such as the historic Zocalo, markets and museums. The hotel's central position allows for effortless exploration of the city's rich culture and local spots, complemented by the charm of its historic building and colorful ambiance.
Guests consistently praise the hotel's breakfast offerings, highlighting the delicious, varied selections and the pleasant courtyard setting, which adds to the overall dining experience. The inclusion of typical Oaxacan dishes and the attentive, friendly service during breakfast contribute significantly to high guest satisfaction.
Regarding accommodations, reviews are mixed. Guests appreciate the spacious, well-maintained rooms that blend colonial charm with modern comforts. Many find the beds particularly comfortable. However, there are noted exceptions, such as rooms without adequate natural light, ventilation or proper soundproofing, especially those facing noisy streets. Nevertheless, the general consensus is that the rooms offer good value for their size and cleanliness with the hotel's excellent central location enhancing its appeal.
Cleanliness is a standout feature at Hotel Casona Oaxaca. Guests frequently commend the hotel for its immaculate upkeep with both public spaces and rooms maintained to high standards. This level of cleanliness extends to the bathrooms and amenities provided, further enhancing the overall guest experience.
The staff at Hotel Casona Oaxaca are widely praised for their friendly, kind and helpful demeanor. The front desk and reception staff, along with specific employees like Mario the bartender, receive special mentions for their excellent service and attention to detail. Although there are occasional mentions of less favorable interactions, the majority of reviews highlight the staff's dedication to guest satisfaction.
Wifi performance at the hotel is commendable in public areas, offering strong and reliable connectivity. However, experiences within individual rooms vary with some guests reporting spotty or slow internet speeds.
Parking arrangements, despite some challenges, are generally well-received. The hotel has an agreement with a nearby parking facility, ensuring guests have available parking. While locating the hotel entrance and managing parking cards can be tricky, the staff's assistance often mitigates these issues.
Hotel Casona Oaxaca also provides a welcoming environment for families with clean, comfortable rooms and a range of amenities suitable for guests of all ages. Its central location makes it easy for families to explore local attractions on foot and the hotel's tours add an extra level of convenience for a well-rounded stay.
The location also lends itself to an engaging nighttime experience with an enchanting courtyard and proximity to vibrant bars and city attractions. While the area's liveliness does result in some evening noise, many guests appreciate the convenience and spirited atmosphere.
Ultimately, Hotel Casona Oaxaca, though not quite living up to its four-star aspirations, offers excellent value for money. With large, comfortable rooms, a prime location and friendly service, it stands as a reliable and appealing option for those visiting Oaxaca. Show more
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Categories
Hotel near Nightlife Spots
Situated in Colonia Centro, this hotel is close to Valerio Trujano, providing easy access to the surrounding nightlife. Its central location is ideal for exploring the city's bars and clubs.
4-Star Hotel
This hotel offers convenient access to local tours. It is located in a central area of Oaxaca. The hotel provides a comfortable and accessible base for exploring the city.
Family Friendly Hotel
Hotel with Parking
Room Types
Double RoomThis room features a private bathroom with shower. It comes with flat-screen TV, free premium channels and WiFi. It has fan and air conditioning.
Standard RoomThis air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
King RoomThis air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Deluxe Double Room with BalconyThis air-conditioned double room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony. The unit offers 2 beds.
Junior SuiteThe suite offers air conditioning. The unit has 2 beds.
Guest Reviews
8.5
Very Good
Location
Hotel Casona Oaxaca boasts an exceptional location in the heart of Oaxaca, making it an ideal choice for travelers wanting to explore this vibrant city. Located just a block away from the historic Zocalo and mere minutes from key attractions such as markets, the cathedral and various museums, the hotel is perfectly positioned for guests to experience the local culture and sights. The proximity to popular tourist spots, restaurants and shops allows for easy exploration on foot. The hotel's setting in a historic building adds to its charm, offering a beautiful and colorful ambiance within the bustling city center. The combination of its strategic location, cleanliness and attentive staff makes it a favorite among visitors, ensuring many return stays.
Breakfast
Hotel Casona Oaxaca has garnered numerous positive remarks about its breakfast offerings. Guests consistently described the breakfast as delicious, varied and well-presented. The courtyard setting adds to a pleasant dining experience, making it not just about the food but also about the ambiance. Many appreciated the quality and value for money with some highlighting the inclusion of typical Oaxacan dishes. Friendly staff and attentive service during breakfast repeatedly stood out in the reviews. While most found the breakfast delicious and satisfying, a few felt that the selection could benefit from more variety and inclusivity in room rates. Overall, the breakfast experience at Hotel Casona Oaxaca received high praise for its taste, presentation and the charming courtyard atmosphere.
Rooms
Hotel Casona Oaxaca receives mixed reviews regarding its rooms, featuring a blend of colonial charm and modern accommodations. Guests appreciate the spaciousness of many rooms, describing them as larger than pictured, clean and equipped with basic necessities. The hotel boasts beautiful and well-maintained rooms that blend nicely with the colonial-style architecture, creating an inviting atmosphere.
However, there are notable exceptions. Some guests were disappointed with rooms that lacked natural light, windows or proper ventilation, resulting in dark and sometimes cramped conditions. Additionally, a discrepancy in room assignments occasionally led to dissatisfaction with some guests receiving rooms smaller or differently decorated than expected. Noise from the street and insufficient soundproofing were common concerns, especially for rooms facing busy areas.
Despite some shortcomings, many found the rooms comfortable, describing the beds as super comfortable and the amenities adequate, if basic. Issues such as small and outdated bathrooms, poor lighting and air conditioning problems were mentioned but didn't overshadow the otherwise positive stay for most visitors.
The hotel's excellent central location, coupled with clean and spacious rooms for the price, make it an attractive option for many travelers. However, it's advisable to clarify room preferences during booking and request rooms with better lighting and ventilation if these aspects are important.
Beds
Nestled in the heart of Oaxaca, Hotel Casona Oaxaca receives varied feedback regarding the comfort of its beds from its guests. Many agree that the hotel features comfortable rooms with sizable beds, often describing them as comfy or wonderfully large. Some guests specifically note the king-sized beds to be particularly enjoyable.
However, opinions on the firmness of the mattresses are mixed. While some guests find the beds super comfortable or firm but comfortable, others describe the mattresses as very hard and even uncomfortable. A recurring theme is that the pillows and beds could be softer with a few unfavorable mentions about the stiffness and age of the mattresses.
Overall, while the hotel garners positive remarks for room comfort and bed size, it appears there is room for improvement in ensuring a universally comfortable sleep experience for all guests.
Cleanliness
Hotel Casona Oaxaca stands out for its exceptional cleanliness, receiving consistent praise from guests for its immaculate upkeep. Both the public spaces and rooms are frequently described as very clean, well-maintained and spacious, contributing to a comfortable and pleasant stay. The hotel’s facilities, including bathrooms, also receive high marks for their spotless condition and good maintenance.
Guests appreciate the friendly and helpful staff who contribute to the overall cleanliness and comfort. Additionally, the hotel's location is a significant advantage, positioned close to the center and within walking distance of many attractions, making it a convenient choice for travelers. Adding to the comfort are quality toiletries and well-kept amenities, which further enhance the guest experience.
Overall, the cleanliness of Hotel Casona Oaxaca is consistently highlighted as a strong point, making it a reliable option for those seeking a well-kept and conveniently located place to stay in Oaxaca.
Staff
The staff at Hotel Casona Oaxaca earn high praise for their consistent friendliness, kindness and helpfulness. Guests frequently mention that the employees are accommodating and go above and beyond to meet their needs. The front desk staff and receptionists are particularly noted for their warm welcomes and efficiency, often checking guests in despite late arrivals. Specific staff members like Mario the bartender, Juan the breakfast server and Jose the waiter are highlighted for their excellent service and attention to detail.
Guests appreciate the friendly and attentive service from all staff, including the waiters and cleaning staff, noting that they take very good care of guests. The cleaning staff is also complimented for maintaining excellent cleanliness standards. Even the smallest gestures, such as providing a map of the hotel or offering a welcome drink, contribute to a positive experience.
However, there are a few mentions of less favorable interactions, such as unkind or unhelpful employees at the parking lot or the front desk. Despite these occasional issues, the majority of reviews emphasize the staff's commitment to excellent service and hospitality, making Hotel Casona Oaxaca a welcoming place to stay.
Wi-Fi
Hotel Casona Oaxaca boasts commendable wifi performance in public areas with several reviews highlighting an excellent and consistent connection, often described as fast and reliable. However, guests have reported varying experiences within individual rooms. Some enjoyed decent and usable wifi, useful for basic browsing tasks, while others encountered issues with spotty, fluctuating signals and slow speeds. There were mentions of poor internet signal and a lack of reliable connection with some guests noting that the internet problems were not always addressed promptly. Overall, while public areas seem to offer a strong wifi service, the connectivity within rooms can be inconsistent.
Parking
Hotel Casona Oaxaca generally receives commendations for its parking arrangements, despite some noted challenges. While the hotel does not have its own parking lot, it has an agreement with a nearby facility, ensuring guests have a place to park their vehicles. The parking is conveniently located just across the street, approximately 50 meters from the hotel.
However, some guests found the process of locating the hotel entrance and the parking itself a bit tricky and there were mentions of issues such as lost parking cards, which the staff managed to resolve effectively. The parking facility itself is praised for being in a good location and being included with certain reservations, but there are some criticisms regarding the high fees and the need for reservations due to limited spaces and access times.
While some guests felt there was a lack of support in finding parking for rental cars, others appreciated that parking arrangements were carefully coordinated. Overall, despite a few hurdles, the parking situation at Hotel Casona Oaxaca is described as manageable with friendly and helpful staff ready to assist.
Family
Hotel Casona Oaxaca provides a comforting and familiar atmosphere that is ideal for families visiting the city. The hotel is renowned for its clean and comfortable rooms, making it a good option for guests of all ages. The setting is described as amazing, allowing for a fantastic family experience with a good balance of amenities to suit both toddlers and grandparents alike.
With its location in the city center, the hotel makes it convenient to explore the local attractions on foot. In addition, the hotel offers tours, which adds another layer of convenience for families looking to make the most out of their stay. The toiletries provided in the bathroom ensure that guests have some of the essentials taken care of during their stay.
Quality service stands out as a significant feature of Hotel Casona Oaxaca. The staff has been noted to be friendly and helpful, contributing greatly to the warm and welcoming environment of the hotel. One guest mentioned needing to ask for a room change, but this appears to be an exception rather than the norm.
Overall, Hotel Casona Oaxaca emerges as a perfect spot for families, providing a family-friendly environment, quality service and a location that offers easy access to the vibrant city life. The lovely patio area, which is usable even when it rains, adds an extra touch, making it ideal for relaxation or even a home office setup.
Nightlife
Nestled in a lively neighborhood, Hotel Casona Oaxaca offers an enthralling nighttime experience amid beautiful surroundings. The courtyard, particularly enchanting at night, creates a charming ambiance with rustic walls and tall ceilings. Conveniently, there are great bars and central city attractions nearby, perfect for grabbing a quick drink or sampling some mezcal. However, the vibrancy of the area does come with its share of evening noise, often from the neighboring bars and street activities. While some guests find the late-night sounds disruptive, others appreciate the convenience and the liveliness characteristic of many Mexican locales. Balancing its allure with the occasional noise, Hotel Casona Oaxaca provides a unique slice of Oaxaca's spirited nightlife.
4 Star
Hotel Casona Oaxaca presents itself as a four-star establishment, but guest experiences often reflect a perception more in line with a three-star rating. The hotel is fairly well maintained and offers reasonably good value for money, attracting mostly Mexican nationals. The staff are commended for their kindness, friendliness and helpfulness, which contribute positively to the overall experience.
However, some aspects of the hotel fall short of four-star expectations. Guests noted that amenities and services, such as the bathroom facilities, did not match the promotional photos. Reception staff struggled with continuous English communication, which is a shortcoming for international visitors expecting four-star service standards. Noise levels have also been a concern, along with incidents like guests being left without a room late in the evening.
Despite these issues, many guests find Hotel Casona Oaxaca to be a good to very good hotel, well-located with extra big rooms and great value. The quality-price ratio is often highlighted as very good, making it a solid choice within its category, even if it doesn't quite reach the four-star standard it aims for.
No, Hotel Casona Oaxaca doesn't have any pool.
No, a spa isn't available at Hotel Casona Oaxaca.
No, Hotel Casona Oaxaca doesn't allow dogs.
Yes, parking facilities are available at Hotel Casona Oaxaca.