Emerald Hotel & Restaurant
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Summary of reviewsEmerald Hotel & Restaurant offers an exceptional experience driven by its prime coastal location, spacious accommodations, and attentive staff. Situated along the Pacific coast, the hotel provides stunning beachfront views and easy access to Nuku'alofa's city center, combining scenic beauty with urban convenience. Guests can comfortably explore the local culture and indulge in a variety of recreational activities nearby.
The hotel is renowned for its spacious rooms, with large, comfortable beds that assure a restful night's sleep. Despite some guests finding the mattresses too firm, the overall room size and air conditioning contribute to a pleasant stay. Cleanliness is generally well-maintained, highlighted by daily housekeeping and fresh linen, though isolated cases of hygiene issues have been reported.
The staff at Emerald Hotel is consistently praised for their professionalism and friendliness, enhancing the guest experience through excellent customer service. Their dedication often leaves a lasting impression, making guests feel welcomed and well-attended to throughout their stay.
While the breakfast offerings receive mixed reviews, the service provided by the staff is commendable. Many guests appreciate the simple, sufficient options available, though a call for more variety and better timing remains prevalent.
Complimentary WiFi at the hotel is mostly satisfactory, albeit with connectivity challenges in certain areas, particularly on the upper floors. Guests find the WiFi more reliable in common areas such as reception.
Overall, Emerald Hotel & Restaurant combines stunning views, comfortable accommodations, and exceptional service, making it a favored choice for those visiting Nuku'alofa. With some improvements, particularly in breakfast variety and WiFi connectivity, the hotel promises an even more memorable experience for its guests.
Categories
The hotel is renowned for its spacious rooms, with large, comfortable beds that assure a restful night's sleep. Despite some guests finding the mattresses too firm, the overall room size and air conditioning contribute to a pleasant stay. Cleanliness is generally well-maintained, highlighted by daily housekeeping and fresh linen, though isolated cases of hygiene issues have been reported.
The staff at Emerald Hotel is consistently praised for their professionalism and friendliness, enhancing the guest experience through excellent customer service. Their dedication often leaves a lasting impression, making guests feel welcomed and well-attended to throughout their stay.
While the breakfast offerings receive mixed reviews, the service provided by the staff is commendable. Many guests appreciate the simple, sufficient options available, though a call for more variety and better timing remains prevalent.
Complimentary WiFi at the hotel is mostly satisfactory, albeit with connectivity challenges in certain areas, particularly on the upper floors. Guests find the WiFi more reliable in common areas such as reception.
Overall, Emerald Hotel & Restaurant combines stunning views, comfortable accommodations, and exceptional service, making it a favored choice for those visiting Nuku'alofa. With some improvements, particularly in breakfast variety and WiFi connectivity, the hotel promises an even more memorable experience for its guests.
Hotel with Free Wi-Fi
The hotel provides free unlimited Wi-Fi. It's centrally located in Nuku'alofa on the waterfront and features a Chinese cuisine restaurant and a bar.
Hotel with Parking
Situated on the waterfront with parking facilities, the Emerald Hotel offers easy access and convenience for guests with vehicles. The hotel has good reviews and offers free Wi-Fi.
4-Star Hotel
This 4-star hotel in Nuku'alofa is centrally located on the waterfront. It offers a restaurant and free WiFi. Reviews highlight clean rooms, good service, and delicious food.
Hotel near Golf Courses
Family Friendly Hotel
Business Hotel
Guest Reviews
Nestled along the Pacific coast, Emerald Hotel & Restaurant boasts a prime location that perfectly balances accessibility and scenic beauty. With its advantageous spot facing the beach, guests are treated to breathtaking waterfront views, making it a picturesque backdrop for both relaxation and exploration. The hotel is conveniently situated near the bustling town center, offering easy access to Nuku'alofa's main street, port areas, and a variety of recreational activities.
Its central position ensures that visitors are just a short walk away from the vibrant city life and night-time entertainment, making it an ideal choice for those keen on immersing themselves in local culture while maintaining proximity to nature. Whether you're visiting for business with close proximity to meeting venues or simply seeking leisure by the ocean, Emerald Hotel & Restaurant caters to all needs with its strategic location.
The stunning views and the proximity to everything in town contribute to a truly satisfying stay. Guests can comfortably explore nearby attractions and revel in the beauty of the oceanfront too, all while being conveniently close to the pulse of Nuku’alofa.
Emerald Hotel & Restaurant offers a complimentary breakfast with a mix of positive and negative feedback from guests. Many guests appreciated the efforts of the staff and commended them for their excellent service during breakfast. While there were positive remarks about the breakfast being good, simple, and sufficient for early morning needs, a recurring theme suggests that the meal tends to be basic, often centered around toast, boiled eggs, and fruit. Some guests enjoyed the light and ample breakfast, noting that seconds of toast were readily available. There is, however, a significant call for more variety and an upgrade to the breakfast offerings, as some found the options limited and lacking in diversity. The timing of breakfast service also raised some concerns due to discrepancies in advertised hours. Overall, while the breakfast service is appreciated by many, there are requests for improvement to meet guest expectations.
Emerald Hotel & Restaurant offers guests an impressively spacious experience, with rooms and bathrooms that cater well to travelers seeking comfort. Many reviews highlight the large rooms, which are notably bigger than expected, providing guests with plentiful space to relax and unwind. The beds are consistently described as comfortable, ensuring a restful night. Daily housekeeping, albeit conducted in the afternoon, maintains the cleanliness appreciated by guests.
Though the hotel shows signs of age and wear, including rooms that need some updating, its cleanliness remains a commendable aspect. Standard amenities such as air conditioning and televisions are present, though occasionally missing essentials like fridges and irons initially.
Despite these minor inconveniences, the convenience of the hotel's location, within walking distance to the city center, adds to its appeal. With its ample space and comfort, Emerald Hotel & Restaurant presents a soothing retreat for visitors.
Emerald Hotel & Restaurant offers guests mixed experiences when it comes to the beds in their rooms. Travelers have found comfort in the spacious accommodations, enhanced by large beds and reliable air conditioning, creating a pleasing environment for rest. Many guests appreciate the comfortable beds, noting that they contribute positively to their stay.
However, there is a recurring mention of firmness that might be too much for some. Several reviews describe the mattresses as very hard, stiff, and likened to sleeping on boards or rock solid surfaces, which could be a potential deterrent for those who prefer softer sleeping arrangements. Despite this, Emerald Hotel manages to provide restful experiences overall, thanks to the generous room sizes and amenities.
Emerald Hotel & Restaurant receives mixed reviews regarding its cleanliness, with several positive notes highlighting the property's strengths. Many guests appreciate the cleanliness of their accommodation, often describing their rooms as spotless with clean bathrooms and fresh bedding. Regular room service is a notable advantage, as rooms are cleaned daily with fresh towels provided consistently, contributing to overall satisfaction with the hotel's cleanliness.
While some reviews express dissatisfaction due to hygiene issues, including reports of cockroaches and unpleasant odors, these appear to be isolated incidents rather than the norm. The staff is frequently praised for their friendliness and helpfulness, enhancing guests' experiences. However, there are some concerns regarding cleaning practices, such as dirty towels being reused and issues with room odors. Despite these few negative mentions, many guests find the facility to be excellent, indicating that the Emerald Hotel & Restaurant generally meets expectations for cleanliness.
Nestled in a vibrant city, Emerald Hotel & Restaurant delivers a remarkable experience mainly attributed to its exceptional staff. The feedback from guests consistently highlights the team’s friendliness and eagerness to assist. Whether encountered at reception or throughout the hotel, the staff members stand out for their professionalism and amiable nature, making guests feel welcomed and attended to at every turn. Many reviewers commend the staff for their dedication to providing an excellent customer service experience, often going above and beyond to meet guest needs. The presence of accommodating individuals ensures a comfortable stay, enhancing the overall value of the hotel experience. From the general manager and receptionist to other team members, the consistent positive interactions speak volumes of the staff's commitment to service excellence. While a few reviews pointed out minor lapses in helpfulness at the reception, the overriding sentiment remains overwhelmingly appreciative, attributing much of the enjoyment of the stay to the diligent and cheerful hotel personnel.
Emerald Hotel & Restaurant offers guests complimentary WiFi access, with many reviewers noting satisfactory internet connectivity. Guests appreciated the ease of use and reliability of the WiFi in certain areas of the hotel. However, feedback indicates some challenges with the WiFi, particularly in guest rooms and upper floors, where connectivity issues were more prominent. The WiFi speed and coverage appeared inconsistent, with several guests mentioning slow or non-functional internet. For stronger connectivity, guests found the WiFi more effective within the hotel's reception area compared to room service. Despite these issues, many guests still found the WiFi service adequate for basic browsing needs.
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Location
Its central position ensures that visitors are just a short walk away from the vibrant city life and night-time entertainment, making it an ideal choice for those keen on immersing themselves in local culture while maintaining proximity to nature. Whether you're visiting for business with close proximity to meeting venues or simply seeking leisure by the ocean, Emerald Hotel & Restaurant caters to all needs with its strategic location.
The stunning views and the proximity to everything in town contribute to a truly satisfying stay. Guests can comfortably explore nearby attractions and revel in the beauty of the oceanfront too, all while being conveniently close to the pulse of Nuku’alofa.
Breakfast
Rooms
Though the hotel shows signs of age and wear, including rooms that need some updating, its cleanliness remains a commendable aspect. Standard amenities such as air conditioning and televisions are present, though occasionally missing essentials like fridges and irons initially.
Despite these minor inconveniences, the convenience of the hotel's location, within walking distance to the city center, adds to its appeal. With its ample space and comfort, Emerald Hotel & Restaurant presents a soothing retreat for visitors.
Beds
However, there is a recurring mention of firmness that might be too much for some. Several reviews describe the mattresses as very hard, stiff, and likened to sleeping on boards or rock solid surfaces, which could be a potential deterrent for those who prefer softer sleeping arrangements. Despite this, Emerald Hotel manages to provide restful experiences overall, thanks to the generous room sizes and amenities.
Cleanliness
While some reviews express dissatisfaction due to hygiene issues, including reports of cockroaches and unpleasant odors, these appear to be isolated incidents rather than the norm. The staff is frequently praised for their friendliness and helpfulness, enhancing guests' experiences. However, there are some concerns regarding cleaning practices, such as dirty towels being reused and issues with room odors. Despite these few negative mentions, many guests find the facility to be excellent, indicating that the Emerald Hotel & Restaurant generally meets expectations for cleanliness.
Staff
Wi-Fi
No, Emerald Hotel & Restaurant doesn't have any pool.
No, a spa isn't available at Emerald Hotel & Restaurant.
No, Emerald Hotel & Restaurant doesn't allow dogs.
Yes, parking facilities are available at Emerald Hotel & Restaurant.
No, Emerald Hotel & Restaurant doesn't have a gym.
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