Wyndham Garden Norfolk Downtown
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Summary of reviewsThe Wyndham Garden Norfolk Downtown hotel is conveniently located for downtown attractions and offers spacious rooms, but the immediate area is in transition and caution needs to be exercised. The hotel's cleanliness received mixed reviews with some guests praising it while others noted issues with uncleanliness and infestations. The staff were also a mixed bag with some guests praising their friendliness and helpfulness while others criticized them for being unprofessional or rude. However, the comfortable beds and pillows consistently received praise from guests. Overall, the hotel has its pros and cons, but the staff and cleanliness can make or break a stay.
Categories
Family Friendly Hotel
This hotel offers a kids' meals and free in-room WiFi, making it suitable for families. It also has a laundry room and picnic area.
Dog Friendly Hotel
This hotel is a pet-friendly option in downtown Norfolk. Specific details regarding pet policies (such as weight limits or fees) need to be confirmed directly with the hotel.
Hotel with Swimming Pool
The hotel features a seasonal outdoor pool and a sundeck. Guests can enjoy leisure amenities and convenient services.
Outdoor Pool
Business Hotel
This hotel features amenities suitable for business travelers. It provides a convenient location in downtown Norfolk, close to attractions and business centers.
Hotel with Parking
Offers parking facilities, making it easier for guests to explore the downtown area. The availability of parking enhances the convenience for visitors.
Accessible Hotel
Staff are trained in service to guests with disabilities, ensuring a supportive environment. The hotel features an accessible public entrance, business center, front desk, and pool. Specific accessible room types, including a Mobility Accessible Room with a roll-in shower, are available. Accessible routes lead from the public entrance to venues serving food and drink.
Hotel with Gym
The hotel provides a fitness center. Making it convenient for guests who want to exercise during their stay.
3-Star Hotel
This hotel has free Wi-Fi, a seasonal outdoor pool, and a 24-hour fitness center. Guests can enjoy American cuisine. Nearby attractions include Norfolk Scope and Chrysler Hall. Pets are welcome.
Hotel for Honeymoon
Hotel near Nightlife Spots
Hotel with Outdoor Pool
Guest Reviews
If you're looking for a hotel in the central area of Norfolk, then Wyndham Garden Norfolk Downtown might be worth considering. The hotel boasts a location that's convenient for downtown attractions and a walkable location. However, some guests have noted that the immediate area around the hotel is in transition and caution needs to be exercised, as frequent crime has been reported. Despite this, many reviewers still find the location good, though some expressed concern that the property is marketed as an upper-end hotel in the center of a very low-income neighborhood. Parking is available at the hotel, which adds to the convenience of being close to downtown. Some guests appreciated being close to their venue and the hotel offers a great view from the upper floors. It's also worth noting that the property is near the projects downtown. Overall, the location is convenient, but guests should be aware of the area's current situation.
The Wyndham Garden Norfolk Downtown hotel has its pros and cons when it comes to its rooms. On one hand, there are beautiful and spacious rooms like the King Suite that's much larger than expected. The front desk personnel are also delightfully pleasant and responsive to guests' needs. However, some parts of the hotel, including the rooms, are very apparently badly aged with outdated appliances and furniture that are heavily worn or damaged. Some bathrooms in the rooms are extremely small, have rusted areas, filthy tub/shower and toilet seats that are very low to the ground. There are also reports of uncleanliness, such as hair all over the bathroom floors, roaches in some rooms and dirty sofas. Some rooms have no closet or mirrors over a dresser and limited amenities. On the plus side, some guests appreciate the quietness and cleanliness of their rooms, comfortable bedding and good location that's near bars, restaurants and has a historical feel.
Guests who have stayed at the Wyndham Garden Norfolk Downtown have praised the comfortable beds and pillows with reviews consistently stating that they were able to get a good night's rest. Although a few guests reported issues with bed slippage, these were in the minority with many guests stating that the beds were both comfortable and clean. Some guests mentioned broken beds, but these were confined to specific rooms and the majority of guests found the beds to be super comfortable - particularly those staying in king rooms. Overall, the bedding was described as outstanding and ideal for a comfortable stay.
The Wyndham Garden Norfolk Downtown hotel's cleanliness received mixed reviews from guests. While some guests praised the hotel's cleanliness, others noted that their rooms were unclean and infested with roaches. A few guests reported issues with the hotel's amenities such as low shower water pressure, broken furniture and malfunctioning electronics. Despite the hotel's posted mask mandate, some guests observed visitors walking around without masks. Despite these negative comments, some guests had a positive experience with the hotel's clean and spacious rooms. Notably, many guests commented on the issue of dust and dirt accumulation in their rooms, in addition to other guests' uncleanliness including leftover tea bags and soap remnants.
The staff at Wyndham Garden Norfolk Downtown were a mixed bag according to guest reviews. Many guests praised the staff for being friendly and helpful during their stay with some even singling out specific individuals for exceptional service. The front desk personnel were repeatedly lauded for their delightful and accommodating demeanor and Jonathan received high marks for his recommendations on local attractions. The bartender was also commended for being super fun and nice. However, not all remarks were positive; some guests criticized the staff for being unprofessional, rude or lacking in customer service skills. Housekeeping, in particular, received criticism for rudeness. Some guests noted that staff members were not following mask protocols. Despite these mixed reviews, it's clear that the staff can make or break a stay at Wyndham Garden.
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Location
Rooms
Beds
Cleanliness
Staff
Yes, Wyndham Garden Norfolk Downtown has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Wyndham Garden Norfolk Downtown.
Yes, Wyndham Garden Norfolk Downtown welcomes dogs.
Yes, parking facilities are available at Wyndham Garden Norfolk Downtown.
Yes, Wyndham Garden Norfolk Downtown has a gym.
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