Itoen Hotel New Sakura

Nikko 36.82759300, 139.71844500 , 1060 Kinugawa (Show on Map)
6.4
Rated


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1 room2 guests 1 room, 2 guests
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Summary of reviewsItoen Hotel New Sakura enjoys a strategic location near Kinugawa Onsen Station and several tourist attractions, making it an appealing choice for travelers exploring the scenic and cultural highlights of the area. The hotel's proximity to a main road and various hot springs adds to its convenience, especially for those arriving by car. Moreover, the attractive cost performance is frequently noted by guests who appreciate the nice atmosphere and easy access to tourist spots.

Breakfast offerings at the hotel are well-received with a buffet-style spread that exceeds expectations in variety and taste. Scheduled time slots help avoid crowding, enhancing the dining experience. Though some guests suggested more sweet options and a better dining environment, the overall sentiment remains highly positive about the plentiful and diverse breakfast selection.

Dinner also receives favorable reviews from guests who enjoy the abundant buffet options, free beverages including all-you-can-drink beer and dishes like sushi and shrimp tempura. The variety and quantity are often highlighted, contributing to a relaxed and enjoyable dining experience. Some minor issues like the need for additional time for the buffet and occasional quality inconsistencies were mentioned, but the overall impression of the meals is commendable.

The rooms are spacious, traditionally styled and generally clean and comfortable, giving guests a pleasant stay. However, issues with cleanliness, including dirty walls, mold, stained curtains and lingering cigarette smoke were noted. Outdated decor and wet tatami mats were other areas of concern. Despite these drawbacks, many guests appreciated the room size and layout.

Cleanliness in the hotel receives mixed reviews with significant issues noted in the annex and southern buildings. Common areas like the large public bath and washroom could benefit from more meticulous cleaning. Guest rooms, particularly in the south wing, had complaints about hair, stains, mold and overall outdated and dirty conditions. Positive comments about cleanliness do exist but are overshadowed by frequent grievances, suggesting that improved thoroughness in cleaning and maintenance could elevate the guest experience.

The staff at Itoen Hotel New Sakura are often praised for their cheerfulness, politeness and responsiveness with several guests noting positive interactions and helpfulness, such as clearing snow from cars and offering restaurant recommendations. Nevertheless, there are areas for improvement, including overall attitude, efficiency of the check-in process and occasional unhelpful or unpleasant interactions, especially in the dining venue and front desk. Despite these concerns, good service from the staff enhances the guest experience.

Regarding the beds, most guests find the futons comfortable and the room temperature consistently satisfactory. However, some noted the beds were too hard, pillows too high and occasional dust in the tatami rooms caused irritation. Reports of mites in the futons and the size of single beds were also concerns. The layout of the annex, though advantageous during rainy weather, sometimes confused guests due to emergency exit markings.

Overall, Itoen Hotel New Sakura offers a compelling stay with its strategic location, delightful meals and generally positive staff interactions. Addressing the cleanliness and room condition issues could significantly enhance the overall guest experience.
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Categories
Ryokan with Free Wi-Fi
Offering free Wi-Fi, this ryokan in Kinugawa provides a blend of traditional accommodation and modern connectivity. Guests can enjoy onsen experiences while staying connected.

3-Star Ryokan
This hotel offers various amenities, including a pool and free Wi-Fi. It provides a comfortable stay with essential facilities for a reasonable price. It is a popular choice among travelers.

Ryokan near Ski Resorts

Ryokan with Swimming Pool

  Heated Pool    Indoor Pool  


Ryokan with Parking

Ryokan with Indoor Pool

Ryokan with Heated Pool

Room Types
Twin Room with Shared Bathroom - South Tower The twin room offers air conditioning and a seating area, as well as a shared bathroom boasting slippers. This twin room has a safe deposit box, an electric kettle and a flat-screen TV. The unit has 2 beds.

Japanese-Style Room with Shared Bathroom - South Tower The family room features a shared bathroom, air conditioning, tatami, as well as a seating area with a flat-screen TV. The family room provides a safe deposit box and an electric kettle. The unit offers 3 futons.

Twin Room with Tatami Area with Shared Bathroom - South Tower The family room features air conditioning and a seating area, as well as a shared bathroom boasting slippers. This family room has a safe deposit box, an electric kettle and a flat-screen TV. The unit has 2 beds and 4 futon beds.

Japanese-Style Standard Room - Annex The triple room features tatami floors, a seating area with a flat-screen TV, air conditioning, a safe deposit box, as well as an electric kettle. The unit offers 2 futons.

Twin Room - Annex The twin room provides air conditioning, a seating area, as well as a private bathroom featuring a shower and slippers. This twin room features a safe deposit box, an electric kettle and a flat-screen TV. The unit offers 2 beds.

Japanese-Style Standard Room - Main Tower The triple room features a private bathroom, air conditioning, tatami, as well as a seating area with a flat-screen TV. The triple room offers a safe deposit box and an electric kettle. The unit offers 3 futons.

Superior Family Room The family room offers air conditioning, a seating area, as well as a private bathroom boasting a shower and slippers. This family room has a safe deposit box, an electric kettle and a flat-screen TV. The unit has 6 futons.

Family Room with Bath The family room features air conditioning, a seating area, as well as a private bathroom boasting a shower and slippers. The unit has 2 beds and 4 futons.

Quadruple Room The unit has 2 beds.

Standard Twin Room The unit offers 2 beds.

Quadruple Room The unit offers 4 futons.

Standard Family Room The unit offers 4 futons.

Quadruple Room The unit offers 5 futons.

Standard Twin Room The unit offers 2 beds.

Guest Reviews
6.4
Rated
Location
Itoen Hotel New Sakura boasts a favorable location that guests frequently commend. Situated close to the station, it offers easy access to Kinugawa Onsen Station and is within walking distance from multiple tourist attractions. The hotel enjoys a beautiful area, creating a pleasant atmosphere for guests, especially at night. Many guests appreciate its convenience, especially those arriving by car, as it's located along a main road.

Nearby hot springs add to the hotel's appeal with guests finding it convenient to explore the tourist areas without hassle. The onsen bath in the hotel is noted for its good size. Additionally, the cost performance of the hotel is considered exceptional given its advantageous location.

However, some mention that the annex (south wing) doesn't share the same favorable location as the main building, requiring guests to go outside to access it. Also, the room distance can be an issue, especially on hot days when longer walks might be uncomfortable.

Overall, the hotel's strategic placement near key spots makes it a compelling choice for those looking to explore the scenic and cultural highlights of the area.

Breakfast
At Itoen Hotel New Sakura, guests can enjoy a buffet-style breakfast and dinner, which many have found satisfying and delicious. The breakfast offerings are particularly noted for their wide variety and great taste, ensuring that there is something for everyone. Scheduled time slots for breakfast help to avoid crowding, making the dining experience more pleasant. Despite the generally positive feedback, some guests expressed a desire for more sweet options and enhancements to the dining environment. Nonetheless, the overall sentiment is that the breakfast buffet with its plentiful and diverse selection, exceeds expectations.

Dinner
Dinner at Itoen Hotel New Sakura has garnered positive feedback from guests who appreciate the abundant buffet options and the inclusion of free beverages, including all-you-can-drink beer. Many guests found the meals to be delicious, noting particular enjoyment in dishes such as sushi and shrimp tempura. The variety and quantity of food available are frequently praised, allowing diners to take their time during the meal, which contributes to a relaxed dining experience. Though a couple of remarks suggested an additional 20 minutes for the buffet would be beneficial and some pointed out inconsistencies in quality, the overall impression remains favorable. Guests have found the dinner and breakfast offerings to be quite extensive and enjoyable, enhancing their stay at the hotel.

Rooms
The reviews for the rooms at Itoen Hotel New Sakura highlight both positive and negative aspects. Guests frequently praised the spaciousness and traditional Japanese style of the rooms, noting that they were generally clean and comfortable. Many found the rooms to be very large and beautiful, contributing to a pleasant stay. However, several reviews pointed out significant issues with cleanliness, including dirty walls, visible mold and stained curtains. Complaints about lingering smells of cigarette smoke and overall outdated decor were also mentioned. Some guests found wet tatami mats and indicated that the building felt old with dirty carpets in the hallways. Despite these issues, the rooms' size and layout were often appreciated.

Beds
Itoen Hotel New Sakura offers a comfortable stay with some considerations to keep in mind regarding the beds. While the temperature in the rooms is consistently comfortable and the futons provided are generally comfortable, there have been a few instances of discomfort due to the hardness of the beds and the high pillows. Some guests have noted issues with dust in the tatami rooms, which can cause irritation. There were reports of mites in the futons, which affected the quality of sleep. The size of the single beds might feel a bit small for some guests. The layout of the annex, though advantageous during rainy weather, can be somewhat confusing due to the emergency exit markings.

Cleanliness
Itoen Hotel New Sakura, located in a choice spot among its various buildings, provides an interesting lodging experience with mixed reviews concerning cleanliness. The main building stands out for its convenient location, but the annex and southern buildings, although cheaper, have been flagged for questionable upkeep and cleanliness standards.

Guest reviews suggest that common areas like the large public bath and its washroom area could use more attention, particularly regarding hair and spider webs. Guest rooms, especially those in the south wing, are noted to be outdated with many citing issues like hair, stains and mold. Specific complaints include foul-smelling toilets, deteriorating tatami mats, rusty water and spider carcasses. The balconies and utilities rooms have also been mentioned as insufficiently cleaned.

Despite these criticisms, there are instances where guests appreciated the clean and beautiful accommodations. However, these positive comments seem to be overwhelmed by the more frequent grievances about general cleanliness and maintenance. Improved thoroughness in cleaning and upgrades to facilities could significantly elevate the guest experience at this hotel.

Staff
The staff at Itoen Hotel New Sakura receive a mix of feedback from guests, yet many highlight positive experiences. Several guests note that the staff were cheerful, polite and responsive, contributing to a pleasant stay. They especially appreciated instances where employees went above and beyond, such as helping clear snow from cars and assisting with restaurant recommendations. The front desk staff were generally perceived well with better service noted from specific individuals, like Mr. Kimura, who managed to remain accommodating despite being busy.

However, some areas for improvement are indicated, including the overall attitude of certain staff members and the need to enhance the efficiency of the check-in process. A few guests mentioned encountering unhelpful or unpleasant interactions, particularly at the dining venue and front desk. Additionally, a shortage of staff occasionally led to longer waiting times for service.

Overall, while the staff at Itoen Hotel New Sakura often provide good service that enhances the guest experience, there are notable areas where the service could be improved for a more consistently positive impression.


Yes, Itoen Hotel New Sakura has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

No, a spa isn't available at Itoen Hotel New Sakura.

No, Itoen Hotel New Sakura doesn't allow dogs.

Yes, parking facilities are available at Itoen Hotel New Sakura.

No, Itoen Hotel New Sakura doesn't have a gym.

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