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Summary of reviewsBentleys has earned positive reviews for several aspects that contribute to a highly satisfactory stay. Its prime location strikes a balance between accessibility to Newcastle's city center and a peaceful atmosphere, making it convenient for guests to explore local shops, restaurants, and attractions. Complimentary parking adds further convenience for those traveling by car.
The breakfast offerings at the cafe next door are highly appreciated for their quality and variety, accommodating dietary requirements like gluten-free options. Despite not being part of the stay package, guests find the breakfast experience worthwhile due to the fabulous food and exceptional service provided by the staff.
Guest rooms are consistently noted for their cleanliness and comfort, with cozy beds and pillows ensuring restful nights. The warm and well-maintained accommodations, equipped with essential amenities, cater to both short and longer stays. While some rooms might be compact, guests find them sufficient and appreciate the realistic portrayal of room sizes in promotional images.
Exceptional staff service is a hallmark of Bentleys, with team members praised for their friendliness and helpfulness. The warm hospitality, particularly from individuals like Peter at the reception, leaves a lasting positive impression on guests.
Overall cleanliness is a standout feature across the hotel, from bedding to towels, ensuring a pleasant and comfortable environment. Despite occasional mentions for minor improvements, Bentleys maintains a high standard of cleanliness and functionality.
In summary, Bentleys offers excellent location, clean and comfortable accommodations, commendable breakfast options, and outstanding staff service, providing a well-rounded and satisfying experience for visitors. Show more
Read review summaries for all categories
Categories
Cheap Guest House
Offers budget guesthouse accommodation. A practical choice for travelers seeking affordable lodging.
Small Guest House
As a guesthouse, Bentleys provides a more intimate and personal experience compared to larger hotels. Its cozy atmosphere and friendly service contribute to a pleasant stay.
3-Star Guest House
This guesthouse provides basic amenities and a convenient location. It is suitable for travelers looking for a simple and budget-friendly option.
Guest House for Honeymoon
Guest House with Parking
Room Types
Standard Twin RoomA light and airy Twin Room with en suite bathroom facilities. The room is recently refurbished and has its own TV.
Standard Double RoomAn en-suite shower room and a TV are featured in this room.
Standard Family of 3 RoomA spacious Family Room with en suite bathroom facilities. The room is recently refurbished and has its own TV.
Standard Single RoomWith an en suite shower room, this room is light and airy and features a TV.
Deluxe Twin StudioThe studio offers a private entrance, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. In the kitchenette, guests will find a refrigerator, kitchenware and a toaster. This studio has a carpeted floor, heating and a flat-screen TV with cable channels. The unit has 2 beds.
Standard Single Room - SharedOffering free toiletries, this single room includes a shared bathroom with a shower and a hairdryer. The single room offers a flat-screen TV with cable channels, a private entrance, a carpeted floor and heating. The unit offers 1 bed.
One Bed Room ApartmentThe double room's kitchenette, which features a refrigerator and kitchenware, is available for cooking and storing food. The double room provides a private entrance, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 1 bed.
Standard Triple roomThe triple room offers a private entrance, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer. The triple room's kitchenette, which has a refrigerator and kitchenware, is available for cooking and storing food. This triple room features a carpeted floor, heating and a flat-screen TV with cable channels. The unit offers 3 beds.
Twin Room with Shared BathroomProviding free toiletries, this twin room includes a shared bathroom with a shower and a hairdryer. The twin room provides a private entrance, a carpeted floor, heating, as well as a flat-screen TV with cable channels. The unit offers 2 beds.
Guest Reviews
8.2
Very Good
Location
Bentleys enjoys a superb location that is frequently mentioned as one of its standout features in guest reviews. Situated roughly 15 to 20 minutes on foot from the city center and Granger Town, it offers the perfect balance between proximity to the hustle and bustle of urban life and a more serene setting. Guests appreciate the ease of access to high street shops, supermarkets, and local restaurants. The area is well served by public transport, making it convenient for travelers to explore further afield. Despite being on a busy street, the hotel is noted for its quiet and peaceful ambiance. Additionally, the complimentary parking enhances its appeal for those traveling with vehicles. While the area might have some litter issues, the overall convenience and accessibility make Bentleys a favorable choice for visitors seeking to immerse themselves in the vibrancy of Newcastle.
Breakfast
The breakfast experience at Bentleys receives overwhelmingly positive feedback from guests who enjoy the options available at the cafe next door. Many guests rave about the fabulous food quality and reasonable pricing, noting the excellence of both the all-you-can-eat and continental choices. The atmosphere at the adjacent coffee shop is frequently described as lovely, and the staff are often praised for their exceptional service. Even though breakfast is not included in the stay, guests do not seem to mind as they find the offerings at the nearby cafe to be excellent. The cafe also caters well to dietary requirements, such as gluten-free options, adding to the overall satisfaction of the breakfast experience.
Rooms
Bentleys offers a welcoming and comfortable experience for travelers seeking clean and adequate accommodations. Guests consistently praise the cleanliness of the rooms, bathrooms, and towels, noting that the well-maintained environment contributes to a pleasant stay. Rooms are generally described as cozy and equipped with the essentials needed for both short and longer visits. The beds and pillows receive special mention for comfort, ensuring restful nights.
Despite comments about the compactness of some rooms, many find the space sufficient, particularly for small groups. The realistic reflection of room sizes in the hotel's pictures alleviates any concerns about expectations versus reality. Guests appreciate the warmth of the rooms during colder weather and the quiet atmosphere due to the hotel’s location.
Each room comes with ensuite facilities and a TV, adding convenience for guests who prefer to unwind after exploring the area. While some reviews suggest minor improvements such as additional seating, overall, the comfort and cleanliness of Bentleys make it a sound choice for travelers. The accommodation is notably functional, with good facilities, and the distance from the road ensures a peaceful stay. Offering free parking and maintaining a high standard of cleanliness, Bentleys strikes a balance between affordability and quality, ideal for a variety of visitors.
Beds
Bentleys offers a range of experiences when it comes to its bedding, with many guests finding comfort and satisfaction during their stay. Visitors frequently appreciate the comfortable and clean beds, which ensure a restful night's sleep. The pillows are noted for their comfort, and, on occasion, the beds are described as extremely comfy, contributing to a cozy and inviting room environment. However, some guests find the beds to be on the softer side, and there are instances where the bedding appears outdated. Despite these issues, the overall comfort of the beds leaves guests with positive impressions, making Bentleys a place many would consider returning to.
Cleanliness
Bentleys earns commendations from guests for its exceptional cleanliness, offering a consistently clean and comfortable experience. The bedding, towels, and overall accommodation are particularly noted for being very clean, with many guests affirming the hotel's cleanliness as a standout feature. The modern and well-maintained property provides a warm and cosy atmosphere, complemented by the politeness and friendliness of the staff. Although some bathrooms could benefit from improved cleaning, the majority of reviews highlight the clean and comfortable rooms that enhance the overall stay. The hotel's location offers convenient access to Newcastle's city center, with everything necessary for a pleasant visit, wrapped in spotless surroundings.
Staff
Bentleys stands out for its exceptional staff, who consistently receive praise for their friendliness, politeness, and helpfulness. Guests frequently highlight the warm welcome they receive upon arrival, noting that the staff are incredibly accommodating and attentive. From answering questions to providing assistance, Bentleys's team is recognized for their willingness to go above and beyond to ensure a pleasant stay. Special mention goes to Peter at the reception, who is repeatedly noted for his understanding and welcoming nature. Whether described as amazing or lovely, the hospitality provided by the staff at Bentleys enhances the overall experience, leaving guests feeling cared for and valued throughout their visit.
No, OYO The Bentleys Hotel doesn't have any pool.
No, a spa isn't available at OYO The Bentleys Hotel.
No, OYO The Bentleys Hotel doesn't allow dogs.
Yes, parking facilities are available at OYO The Bentleys Hotel.