Answers last updated by Newcastle Lodge & Convention Center
Business Hotel
Hotel with Parking
Hotel with Gym
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Other We have signage if you have a fever please reconsider your stay.
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? Yes, all rooms
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 12 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, other limit 6 ft social distancing is requested
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? Yes
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? Yes
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes Details: We have been in contact with our local hospital staff on how to handle a confirmed case.
Is there a doctor available either on-site or on-call? No
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? Indoor pool and hot tub. Fitness center is limited to 9 people at one time.
Has the hotel closed during the pandemic? No
Additional Information: Our focus is the safety of our guests and staff. We have and will continue to take every caution possible to ensure our guests safety.
Answers last updated by Newcastle Lodge & Convention Center
Queen Room with Two Queen BedsOffering free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. The quadruple room offers air conditioning, soundproof walls, a tea and coffee maker, a wardrobe, as well as a flat-screen TV with cable channels. The unit offers 2 beds.
King RoomProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room provides air conditioning, soundproof walls, a tea and coffee maker, a wardrobe, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
King Room - Disability AccessThe spacious double room provides air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a hairdryer. This wheelchair accessible double room features a tea and coffee maker, a seating area with a flat-screen TV and a toilet with grab rails. The unit offers 1 bed.
Deluxe King RoomProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. Guests can make meals in the fully equipped kitchen that features a refrigerator, kitchenware and a microwave. The spacious double room provides air conditioning, soundproof walls, a tea and coffee maker, a seating area and a flat-screen TV with cable channels. The unit offers 1 bed.
Executive SuiteThis spacious suite features 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. This suite has air conditioning, soundproof walls, flat-screen TV with cable channels, as well as wine/champagne for guests. The unit has 2 beds.
Queen Room - Disability AccessProviding free toiletries, this quadruple room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The quadruple room provides air conditioning, soundproof walls, a tea and coffee maker, a wardrobe, as well as a flat-screen TV with cable channels. The unit offers 2 beds.
Superior Queen Room with Two Queen BedsOffering free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned quadruple room offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a wardrobe as well as pool views. The unit has 2 beds.
Standard Queen RoomThe spacious double room features air conditioning, soundproof walls, as well as a private bathroom boasting a bath and a shower. The double room offers a tea and coffee maker, a wardrobe, a carpeted floor, heating and a flat-screen TV with cable channels. The unit has 2 beds.
King RoomThe spacious double room features air conditioning, soundproof walls, as well as a private bathroom boasting a bath and a shower. The double room offers a tea and coffee maker, a wardrobe, a carpeted floor, heating and a flat-screen TV with cable channels. The unit has 1 bed.
Yes, Newcastle Lodge & Convention Center has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Newcastle Lodge & Convention Center.
Yes, Newcastle Lodge & Convention Center welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire
Yes, parking facilities are available at Newcastle Lodge & Convention Center.
Yes, Newcastle Lodge & Convention Center has a gym.