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Summary of reviewsThe Haven is highly praised for its exceptional location, situated right on the sea-front and offering stunning views. Its convenient proximity to bars, restaurants, shops, and attractions makes it an ideal choice for those eager to explore the local town. Clean and comfortable accommodations further enhance the experience, positioning The Haven as a favored option for travelers seeking picturesque sea views and easy access to local adventures.
While the breakfast experience is noted as an area needing improvement, the rooms are celebrated for their beautiful views and cleanliness. They are accommodating for various groups, including disabled guests. However, some issues like temperature control and noise disturbances have been reported. Overall, the rooms are satisfactory, with a need for minor improvements in certain areas.
Cleanliness stands out as a significant strength of The Haven, with guests applauding the hotel for its spotless environment and well-maintained facilities. The staff contributes greatly to the positive experience, with many guests highlighting their friendliness and helpfulness. Notable mentions of specific individuals add to the welcoming atmosphere, despite occasional remarks on staff engagement.
The comfort of the beds receives mixed reactions, but a majority of guests find them comfortable. This, alongside the attentive service and superior location, makes The Haven a favorable choice for a pleasant stay, effectively balancing its need for improvement in certain areas with key strengths that enhance guest satisfaction. Show more
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Categories
Accessible Guest House
The Haven provides accessible parking and facilities for disabled guests. It offers ground floor rooms, with some featuring a walk-in shower or a rainfall shower.
3-Star Guest House
This guesthouse offers a welcoming and convenient stay. Its location provides easy access to local amenities and attractions.
Guest House with EV Charging Stations
Small Guest House
Room Types
Standard Double Room - Ground FloorThis double room has a fireplace, a flat-screen TV and an en suite bathroom
Standard Twin Room - First FloorThis twin room has a fireplace, a flat-screen TV and an en suite bathroom.
Standard Triple Room - First FloorThis triple room has a fireplace, sea view, a flat-screen TV and an en suite bathroom.
Superior Double Room - First FloorThis double room has a fireplace, a flat-screen TV and an en suite bathroom.
Standard Double Room - First FloorThis room has a flat-screen TV and an en suite bathroom.
Standard Twin Room - Ground floorThis twin room has a flat-screen TV and an en suite bathroom.
Superior Double Room - Ground FloorThis room features a fireplace, a flat-screen TV and an en suite bathroom.
Superior Double Room - Ground FloorThis double room has a flat-screen TV and an en suite bathroom.
Guest Reviews
6.5
Rated
Location
The Haven boasts an exceptional location, garnering widespread praise from its guests for being perfectly situated and convenient. Nestled right on the sea-front, it offers stunning views and easy access to the promenade, making it an ideal choice for visitors looking to savor the serene beauty of the coast. The hotel's proximity to bars, restaurants, and shops ensures that guests have a hassle-free experience exploring the local town. Whether visitors are eager to enjoy the vibrant nightlife or appreciate the tranquility of Donard Park and the Mourne Mountains, The Haven provides a central base from which to embark on various adventures. Complementing its setting, the establishment's clean and comfortable accommodations enhance the overall experience. For travelers in search of a prime location with picturesque sea views and convenient access to local attractions, The Haven stands out as a favored option.
Breakfast
At The Haven, guests have consistently shared their thoughts about the breakfast situation, and the consensus leans towards a need for improvement in this aspect. Many guests expressed their disappointment or surprise at the lack of breakfast offerings, often noting that it was not included in their stay. The absence of a dedicated breakfast room and the need to check in at the bar next door were also points raised by visitors. While the hotel’s location received praise, enhancing the breakfast experience could significantly elevate overall guest satisfaction.
Rooms
The Haven offers a visually appealing experience with beautiful rooms that boast fantastic views, making it a charming choice for guests seeking a scenic stay. The rooms are generally clean and suitable for an overnight visit, as well as accommodating for groups, such as three ladies traveling together, who find the space serves its purpose effectively. Accessibility is considered with facilities that cater well to disabled guests.
However, guests should be prepared for potential drawbacks, notably temperature issues, as several rooms have been reported as being cold on arrival and not warming up sufficiently during the stay. Noise is another concern, with disruptions from nearby rooms and external factors. While some rooms are equipped with pleasing decor and commendable furnishings, attention to detail in maintenance, like emptying bins and cleaning dust, could be improved. Bed standards vary, and some guests have noted limitations on features, such as cramped showers and occasional faulty bathroom fixtures. Overall, The Haven provides a satisfactory experience but could enhance guest comfort with improvements in heating and noise reduction.
Beds
The Haven receives mixed feedback when it comes to the quality of its beds, but there is a consistent highlight that many guests find their beds to be comfortable and very comfy. Families particularly noted that even the children appreciated the coziness of their beds. While some guests expressed dissatisfaction, citing beds that were sub-standard or uncomfortable, the majority seem to have enjoyed restful sleep. It's important to consider the positive mentions, as they indicate that The Haven provides a good sleeping experience for many of its visitors, despite a few reports of issues.
Cleanliness
The Haven impresses guests with its high standards of cleanliness, leaving many praising the hotel's efforts to maintain a spotlessly clean environment. Visitors consistently note that rooms and bathrooms are not only clean, but also well-aired upon arrival. The cleanliness extends to providing fresh towels and toiletries daily, further enhancing the comfort of guests during their stay. Despite the age of the property, its immaculate condition receives commendation. Although there are occasional mentions of housekeeping not visiting as frequently as some might prefer, the overall impression is one of well-maintained facilities. Coupled with spacious rooms, comfortable beds, and a friendly staff ready to assist, The Haven provides a welcoming and pristine atmosphere for a pleasant stay.
Staff
The Haven boasts a team of staff that frequently garners praise for their friendliness and helpfulness. Guests often describe the staff as being exceptionally accommodating, with some highlighting specific individuals who went above and beyond to enhance their stay. A young woman at reception is frequently mentioned for her warm welcome, contributing to a positive atmosphere upon arrival. Efforts made by staff members such as extending check-out times and addressing guest needs have left a favorable impression on many visitors.
Despite this, there are occasional remarks about some staff appearing less engaged, with one manager particularly noted for being inattentive to certain issues. However, the overall consensus reflects well on the majority, emphasizing their hospitality and readiness to assist. Mary and her daughter receive special acknowledgment for their outstanding service, contributing to an unforgettable experience intertwined with the already beautiful location and enjoyable cuisine. Though a few guests noted instances where staff presence was lacking, the prevailing sentiment underscores a team committed to making guests feel welcomed and attended to, setting a generally positive tone for stays at The Haven.
No, The Haven doesn't have any pool.
No, a spa isn't available at The Haven.
No, The Haven doesn't allow dogs.
No, parking facilities aren't available at The Haven.