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Summary of reviewsCitizenM New York Times Square is celebrated for its prime location at the heart of New York City, providing easy access to major attractions such as Times Square, Central Park and multiple subway stations. The convenience of nearby transportation, restaurants and attractions makes it an ideal base for both tourists and business travelers. Guests appreciate the modern, clean and stylish design of the hotel, which offers contemporary living room spaces and tech-driven check-ins via iPads.
The breakfast at citizenM is generally well-received, featuring a varied selection of high-quality items, including vegan and healthy choices. Despite some guests noting a desire for more variety and occasional issues with service, the overall experience is favorable. The rooftop bar is especially praised for its stunning city views, though the dining menu could benefit from more options.
Rooms are described as small but efficiently designed, modern and functional, equipped with large, comfortable beds and advanced technology like iPad controls. While some guests mention the compact size as a drawback, especially for two people or those with large luggage, the cleanliness and comfort of the rooms are widely appreciated.
Cleanliness is a strong point for citizenM with guests frequently commenting on the spotless conditions of both rooms and common areas. Despite some reports of inconsistent cleaning schedules, the overall standard of cleanliness remains high.
The staff at citizenM New York Times Square receive exceptional praise for their friendliness, helpfulness and professional demeanor. Personalized customer service and attentiveness enhance the guest experience, making visitors feel welcome and at home.
The hotel offers fast, free WiFi throughout the premises, which is generally reliable and appreciated by guests. Some concerns about security and occasional connectivity issues are noted, but these are minor compared to the overall positive feedback.
The gym, though compact, is well-equipped and offers great city views, adding value to the guest amenities. Parking is generally viewed positively for its convenience and security, despite some mixed reviews about availability.
CitizenM's nightlife offering, particularly the rooftop bar, stands out with its spectacular views and vibrant atmosphere, making it a favorite spot for guests. The hotel's central location further enhances access to the city's bustling nightlife.
In summary, citizenM New York Times Square offers an unbeatable location, modern and comfortable accommodations, high cleanliness standards and exceptional staff service, making it a highly recommended choice for a stay in New York City. Show more
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Hotel Taking Steps Towards Sustainability
citizenM New York Times Square is designed to have a small carbon footprint and is built meeting BREEAM and LEED sustainability standards. It achieved a BREEAM In Use 'Very Good' score. The hotel uses full-sized amenities to reduce waste and offers vegetarian and vegan food options using in-season products from local suppliers.
Hotel near Nightlife Spots
citizenM New York Times Square is centrally located and provides easy access to the entertainment and nightlife options in the area. The hotel offers a modern and stylish atmosphere.
Hotel with Gym
This hotel has a nicely-furnished gym with an outdoor space, which you can enjoy for relaxation.
4-Star Hotel
This hotel provides a modern and tech-savvy experience with its stylish rooms and innovative amenities. It is located in the heart of Times Square and offers a rooftop bar with panoramic views.
Luxury Hotel
Business Hotel
Accessible Hotel
Room Types
King RoomThis room features free Wi-Fi, a rain shower and a tablet mood pad to control everything in the room, including the LED TV.
King Room - High Floor City ViewFeaturing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, an iPad, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.
Guest Reviews
8.6
Very Good
Location
The 'citizenM New York Times Square' hotel boasts an almost universally praised location by its guests. Positioned right at the heart of New York City, this hotel is truly steps away from the iconic Times Square, making it an ideal base for exploring Manhattan. It's surrounded by multiple subway stations, providing effortless access to all corners of the city and its landmarks. Central Park, Rockefeller Center, Broadway theaters, Carnegie Hall, MoMa and Fifth Avenue shops are all within a short walking distance.
The centrality of the hotel is noted for both convenience and time-saving with guests appreciating the easy reach to transportation, restaurants and attractions. The proximity to major subway lines makes commuting, including trips to and from JFK Airport, straightforward. Despite its bustling surroundings, guests often mention the hotel’s quietness and its ability to provide a peaceful retreat amidst the city’s vibrancy.
Aside from the unbeatable location, the hotel receives commendations for its modern, clean and stylish design. Well-thought-out amenities, like the contemporary living room space and the convenience of tech-driven check-ins via iPad, enhance the guest experience. Many note the hotel's atmosphere, cleanliness and quality service as standout features. Whether you’re in New York for sightseeing, theater, dining or business, the 'citizenM New York Times Square' positions you in the thick of the action while ensuring a comfortable stay.
Breakfast
The breakfast experience at citizenM New York Times Square generally receives positive feedback from guests, who have enjoyed the delicious and high-quality offerings. Many guests describe the breakfast as varied with a good selection of both sweet and savory items, including vegan and healthy choices, fresh pastries and good coffee. The modern and stylish ambiance of the hotel contributes to a pleasant dining experience and the breakfast buffet is particularly appreciated for its wide range of foods available.
While breakfast is often praised for its quality and completeness, some guests feel that a greater variety in the selection would enhance the experience. In particular, there are requests for more fresh fruit, bread and diversification in the daily offerings, as the menu tends to be repetitive. Some reviewers also found the breakfast to be on the pricier side, but many believe the value for money is fair given the quality and convenience.
Additionally, the occasional miscommunication and lack of cutlery at breakfast have been noted, as well as instances where the service could be more attentive. Despite these minor drawbacks, the overall feedback highlights that the breakfast at citizenM New York Times Square provides a satisfactory start to the day for most guests.
Dinner
CitizenM New York Times Square offers a mixed dining experience for its guests. The rooftop bar, praised for its stunning views, is a highlight, providing a beautiful panorama of the city. However, the dining options within the hotel seem to be limited with some reviewers noting delays and a limited menu. Despite these limitations, the food available downstairs received positive feedback. The staff is commended for their kindness and the service includes perks like free breakfast and drinking water refills. Guests also appreciated the property’s convenient location which makes it easy to walk to nearby dining options. However, there were instances of slow service and restricted offerings due to technical issues. Overall, while the dining experience may have room for improvement, the exceptional location and friendly staff make up for some of the shortcomings.
Rooms
The rooms at citizenM New York Times Square are consistently described as very small, which is a common theme across guest reviews. Despite their compact size, many guests have found the rooms to be well-designed, modern and functional with every inch of space utilized efficiently. The beds are frequently noted as incredibly comfortable and large, while the showers are commended for their comfort.
The technological features of the rooms, including the control of lights and climate via an iPad, add a modern and convenient touch that many guests appreciate. The cleanliness of the rooms is generally praised, although some reviews mention occasional lapses in housekeeping services.
The views from certain rooms, especially those on higher floors or with city views, are highlighted as a positive aspect. However, the small size of the rooms might be a challenge for two people or those with large luggage. Some guests also pointed out the lack of amenities like coffee makers or kettles in the rooms.
Overall, while the rooms are tight on space, they are functional, comfortable and filled with modern conveniences, making them suitable for solo travelers or short stays.
Beds
When it comes to comfort, the beds at CitizenM New York Times Square garner significant praise from guests. Many highlight the super comfortable king-size beds, which some describe as feeling like sleeping on a cloud. The large, spacious beds are often mentioned as a crucial factor in their enjoyable stays with perfectly clean and comfortable bedding receiving commendation.
In addition to sheer size, guests appreciate the quality of the mattresses and pillows, describing them as super comfy and providing excellent support. The beds are noted for their incredible comfort with several reviewers stating they are among the most comfortable they’ve ever experienced in a hotel. The bed's configuration, often placed near windows, allows guests to wake up with a view of the city while maintaining a high level of comfort.
However, a few guests do find areas for improvement. Some mentioned the inconvenience of the bed being accessible from only one side, requiring one person to climb over their partner. Additionally, while most found the beds comfortable, a small number of reviewers felt the pillows were too thick or beds occasionally too firm. Despite these minor critiques, the general consensus is overwhelmingly positive, making the beds at CitizenM New York Times Square a standout feature for a restful and cozy stay.
Cleanliness
CitizenM New York Times Square is frequently praised for its cleanliness, as highlighted by numerous guest reviews. Guests commonly describe the hotel as very clean, modern and well-maintained with spotless rooms and facilities. Despite some comments about the rooms being small, they are generally noted to be comfortable and impeccably clean. The establishment itself is described as exceptionally clean and modern, contributing to a pleasant and inviting atmosphere.
However, there are occasional mentions of inconsistent cleaning schedules and specific areas needing more attention, such as the bathrooms and dust on room floors. Although housekeeping is typically thorough, it is often noted that cleaning services are available upon request rather than performed daily by default. Despite these minor issues, the overall impression of the hotel’s cleanliness remains highly positive.
Guests appreciate not only the cleanliness of the individual rooms but also the common areas, which are kept in great condition. Some reviews mentioned that the hotel exudes a fresh smell and that towels are replaced daily, adding to the overall satisfaction with the cleanliness standards.
In conclusion, citizenM New York Times Square receives high marks for its cleanliness with most guests finding the hotel to be exceptionally clean and comfortable, despite a few minor areas where cleaning could be more consistent.
Staff
Located in the vibrant heart of New York City, citizenM New York Times Square boasts a stellar reputation, particularly for its exceptional staff. Reviews consistently highlight the friendly, helpful and professional demeanor of the hotel team. Whether it's the ease of check-in and check-out or the warm greetings upon arrival, guests frequently comment on the positive interactions they have with the staff.
Notable mentions such as Roy and Corey stand out for their personalized customer service, going above and beyond to make celebrations like birthdays extra special with thoughtful touches. The staff's attentiveness does not go unnoticed with reviewers praising their accommodating nature and readiness to assist with any need.
The reception team receives accolades for their friendly and welcoming approach, ensuring guests feel at home from the moment they step through the doors. Additionally, the knowledgeable and courteous staff provide valuable tips for dining and activities, enhancing the overall guest experience.
A recurring theme in the reviews is the consistent friendliness across the board—whether at the front desk, bar or housekeeping. The staff's cheerful and positive attitude contributes to a pleasant atmosphere, making the stay enjoyable and memorable.
In summary, the staff at citizenM New York Times Square stand out for their exceptional service, friendliness and dedication to guest satisfaction, earning high praise and enhancing the overall hotel experience.
Wi-Fi
CitizenM New York Times Square offers a modern and tech-savvy experience with a particular emphasis on reliable, high-speed WiFi. Guest reviews consistently highlight the fast and accessible internet with many praising its seamless performance and the convenience of free WiFi throughout the hotel. The integration of modern technology extends to in-room controls, where guests can use an iPad or their smartphones connected to the hotel's WiFi to manage ventilation, heating, TV and lighting.
While most guests enjoyed the robust and efficient WiFi, there were occasional mentions of poor connection or issues during peak hours. Some guests raised concerns about the open WiFi network lacking security measures. Despite these few drawbacks, the majority found the internet service to be dependable and effective for their needs.
The hotel’s advanced digital features and trendy ambiance garnered positive remarks, enhancing the overall guest experience at citizenM New York Times Square.
Gym
The gym at citizenM New York Times Square receives generally positive remarks. It's noted for being well-equipped and modern, even if compact. The gym, located on the 20th floor, provides great city views, adding an enjoyable backdrop to your workout. Reviewers appreciate its functionality and the inclusion of actual free weights alongside other equipment, which is particularly useful for business travelers. The gym is described as clean and accessible with facilities maintained to a high standard. Despite some mentions of limited space and equipment, guests find it a valuable and pleasant addition to their stay, especially considering the overall price.
Parking
Guest reviews of citizenM New York Times Square reflect a mixed but generally positive sentiment regarding parking amenities. Many appreciate the convenience of valet parking and note that the parking was secured and decent. Some also mention that parking is available and benefits from valet service. However, there are reviews indicating no parking was available with several mentioning the absence of parking-related phrases in their feedback. Overall, the presence of secure valet parking is viewed favorably by many guests.
Nightlife
CitizenM New York Times Square offers a prime location for those looking to immerse themselves in the vibrant nightlife of the city. The hotel is centrally placed, providing easy access to major attractions such as Times Square and Central Park, as well as being in close proximity to the subway lines. The nightlife around the hotel is lively with an array of bars, clubs and restaurants within walking distance.
One of the standout features frequently mentioned by guests is the hotel's rooftop bar. Renowned for its spectacular views and great drink selection, the rooftop bar is a favorite spot for many. Visitors described it as an amazing and beautiful place to unwind with several noting it as one of the best terraces in New York. The bar itself offers a great atmosphere, making it particularly appealing to younger guests looking to enjoy the city's nightlife.
The hotel's lobby also serves as a social hub, decorated to complement nightlife activities and providing a wonderful ambiance to spend the evening. Guests appreciated the modernity of the hotel and its cool, vibrant vibes, often crediting the rooftop terrace and bar as highlights of their stay. Whether enjoying a cocktail on the rooftop or exploring the surrounding nightlife options, citizenM New York Times Square presents itself as an excellent choice for those looking to stay right in the heart of New York City's action.
4 Star
CitizenM New York Times Square offers a modern and sleek concept that garners largely positive feedback for its clean and comfortable rooms and pleasant staff. The hotel's excellent location, just steps from the subway, adds to its appeal, making it a fantastic value for the price. The amenities and facilities are generally rated as four-star quality, bringing a high cost-performance ratio that makes it a great choice for travelers.
The hotel does, however, present a few shortcomings. Some guests felt that the service and amenities, while commendable, were somewhat basic for a four-star rating. The rooms, although modern and comfortable, were noted to be smaller than expected for a property of this caliber. Breakfast offerings also received critiques for not meeting the four-star standard, leaving some guests wanting more.
Despite these areas for improvement, the overall sentiment is that CitizenM provides a good balance between cost and quality, delivering a four-star experience with modern, clean amenities and a prime location. The creative touches, such as adjustable modern lights and artistic design, contribute to the hotel's unique charm, making it a solid option for those visiting New York City.
Business
CitizenM New York Times Square is highly regarded by business travelers for its convenient and efficient amenities tailored to their needs. The hotel features a welcoming lounge and lobby with ample space for work, complemented by fast and reliable Wi-Fi. The rooms are equipped with digital controls and comfortable desks, making it ideal for business use despite their compact size. Digital check-in and check-out processes add to the efficiency, while self-check-in is noted to be particularly user-friendly.
The hotel stands out with its modern technology and business-friendly atmosphere. Dedicated areas for remote work and 24-hour availability of PCs and printers enhance the convenience for business travelers. The breakfast, included with the stay, is well-received and provides a good start to a busy day.
CitizenM's central location in midtown Manhattan makes it an excellent base for business trips to New York City, offering easy access to key commercial areas. The lobby's setup as a workspace and the outdoor seating areas provide flexible options for working throughout the day. Overall, the hotel's modern and functional design, combined with its business amenities, make it a top choice for anyone visiting the city on professional matters.
Accessible
The 'citizenM New York Times Square' is a model of accessibility for travelers with disabilities. Positioned in a prime location, this hotel is not only centrally located near major attractions like Central Park and Times Square, but also directly accessible via multiple subway lines with a station situated right next door. The ease of access extends to public transportation, making it seamless to reach from various parts of the city.
Guests highlight the availability of ADA-compliant rooms, which feature functional, accessible bathrooms. The modern interior design is paired with all the necessary comforts to ensure an enjoyable stay. Elevators serve all floors and the hotel environment is wheelchair-friendly. The reception staff is described as helpful and polite, contributing further to the hotel's accessible and welcoming atmosphere.
Check-in is both simple and accessible, assisted by friendly staff. Rooms come equipped with accessible services with many being controllable via an in-room iPad. This makes it easier for all guests to manage their needs independently.
Overall, 'citizenM New York Times Square' ensures that accessibility is integrated across all aspects of the hotel experience, making it a convenient and appealing choice for travelers with disabilities. With its central location and thoughtful design, it's no wonder many guests express their intent to return.
Luxury
The citizenM New York Times Square offers an unparalleled luxurious experience that combines modernity with sophistication. Guests are consistently impressed by the hotel's amazing rooftop and the high-class feel that permeates everything from the lobby to the rooftop bar. The hotel's interior is fresh, clean and tastefully decorated with a chic, modern European style that enhances the overall ambiance. The lobby stands out as particularly inviting and comfortable, exuding a sense of luxurious grandeur that sets the tone for the rest of the stay.
The comfort of the mattresses along with the high-tech room designs, featuring connected tablets to control blinds and lights, further elevate the guest experience. The hotel also boasts a modern and sleek concept with beautiful facilities, top-quality service and a technologically advanced atmosphere. The spacious garden area and the overall beauty of the decor add to the sense of splendor and luxury.
CitizenM’s rooms and public areas maintain a luxurious ambiance with modern furnishings and state-of-the-art features. The minimalist yet practical room design meets all guests' needs innovatively, making the luxuries of more expensive accommodations seem unnecessary. As a result, the hotel not only offers a great value but an unmatched luxury experience in a top location, ensuring guests appreciate the luxury feel along with the stylish and tech-savvy environment.
No, citizenM New York Times Square doesn't have any pool.
No, a spa isn't available at citizenM New York Times Square.
No, citizenM New York Times Square doesn't allow dogs.
No, parking facilities aren't available at citizenM New York Times Square.