Summary of reviewsThe Sanctuary Hotel New York is highly praised for its unbeatable location, being within walking distance to many attractions and offering easy access to subway stops. Despite its proximity to Times Square, the hotel provides guests with a private and quiet atmosphere and the rooftop restaurant offers beautiful views and delicious food. While opinions on breakfast are mixed, some guests found it to be delicious and well-presented with friendly staff helping them start their day off right. The hotel's rooms, although small, are clean, well-appointed and comfortable with an excellent shower and top-notch housekeeping. The staff received high praise for their exceptional customer service, friendliness and attentiveness and the hotel's lively atmosphere and nearby nightlife make it a smart and comfortable choice for younger travelers. Overall, the Sanctuary Hotel New York is highly recommended for its excellent location, clean and cozy rooms, comfortable beds and exceptional staff. Show more
Read review summaries for all categories
Categories
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Dog Friendly Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
Accessible Hotel
4-Star Hotel
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 24 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? Yes
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? Yes, up to 50% of the rooms can be occupied
Does the hotel accept domestic bookings only? Yes
Do you allow people who don't stay or work at the hotel to enter its premises? Yes
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Other limitations Express checkout access on TV
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Superior Queen RoomThis room features a flat-screen TV and an iPod docking station.
This room can accommodate disabled guests.
Please note, this room cannot accommodate extra beds or cribs.
Deluxe Queen RoomThis spacious room features a flat-screen TV and an iPod docking station.
Deluxe King RoomThis spacious room features a flat-screen TV and an iPod docking station.
Deluxe Room with Two Double BedsThis spacious room features a flat-screen TV and an iPod docking station.
Sanctuary KingThis air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
Accessible QueenThis air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Cozy QueenThis air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
Sanctuary Hotel New York's location is consistently praised as excellent with multiple subway stops nearby and a central location that is within walking distance to many attractions. It's situated just steps away from Times Square, offering easy access to great entertainment and restaurants. Guests appreciate the hotel's private and quiet atmosphere despite being located just around the corner from the bustling Times Square. The rooftop restaurant is also a hit, offering beautiful views and a lovely atmosphere. Staff members are friendly and accommodating, adding to the overall positive experience. Overall, the hotel's location is described as unbeatable, perfect for those who want to explore everything that NYC has to offer with ease.
Breakfast
The breakfast offering at Sanctuary Hotel New York has received mixed reviews from guests. Some guests were impressed with the breakfast, which was included in the room rate and served in a well-presented manner. There were plenty of options for guests to choose from, including bagels, cerials, breads and pastries, which were described as delicious and good enough to fill guests up for the day ahead. The staff serving breakfast also received praise for being friendly and welcoming, helping guests to start their day off on a positive note.
On the other hand, many guests were disappointed with the limited range of breakfast options, which consisted mainly of sweet dishes and lacked protein such as eggs, ham, or sausage. There were also complaints about the quality of the food and utensils used with plastic plates, cups and cutlery being provided and some guests even reported finding their plates dirty. In addition, there were limited options for special dietary requirements such as those who are vegan or gluten-free.
Overall, while some guests found the breakfast at Sanctuary Hotel New York satisfying, others felt that it could have been better in terms of variety and quality. However, given that the breakfast was included in the room rate and was a grab-and-go style service so guests could start their day quickly and easily, it may still be a worthwhile option for those not requiring a full-cooked breakfast experience.
Rooms
The Sanctuary Hotel in New York boasts beautiful and clean rooms with top-notch housekeeping and comfortable beds. Although some rooms may be small, they are cozy and well-appointed with all necessary amenities like iron, safe and hairdryer. The shower is superb and extremely comfortable and the hotel staff is friendly and welcoming. There may be a few drawbacks, such as noisy and drafty windows or lack of space for luggage, but overall, guests enjoy their stay. The hotel's location and accessibility are perfect for exploring the city. However, some visitors complained about false advertisement or room confusion, so it's essential to double-check the details when booking.
Beds
The Sanctuary Hotel New York offers guests the perfect place to rest after a day of exploring the city. Guest reviews rave about the comfortable beds, noting just the right firmness and pillow-fluffiness. Despite the small room size, guests found the beds to be very comfortable and clean with top-notch housekeeping ensuring crisp linens. Even those who found the hotel a little noisy still had no trouble sleeping like a baby. The warmth and comfort of the bed was a definite highlight with many guests also praising the excellent shower. Overall, the beds at the Sanctuary Hotel New York were a standout feature, providing guests with a cozy and comfortable retreat.
Cleanliness
Sanctuary Hotel New York is highly praised for their cleanliness with guests raving about the top-notch housekeeping and spotless rooms. The hotel is also commended for its modern facilities, comfortable beds and quality of room amenities. The central location and friendly staff add to the overall positive experience. Though some negative reviews mention cleanliness issues, such as a terrible smell in the shower, they are in the minority and the majority of guests agree that the hotel is clean and well-maintained. Overall, guests appreciate the daily room cleaning and the comfortable, quiet environment.
Staff
If you're looking for a hotel with a great location and friendly, helpful staff, look no further than Sanctuary Hotel New York. This boutique hotel boasts an amazing staff who go out of their way to accommodate guests, from offering complimentary champagne to upgrading rooms for free. The concierge, room attendants and doormen all receive high praise from guests. The knowledgeable and accommodating staff provide dining recommendations and are always willing to help. Many guests mentioned the exceptional customer service they received, making them feel at home during their stay. The hotel personnel are very polite, attentive and professional, making the check-in and check-out process efficient and welcoming. The hotel's superb location near Times Square is an added bonus, making it an ideal choice for travelers. However, some guests did mention a few dismissive or unfriendly staff members during their stay, but they were in the minority. Overall, guests raved about the incredible service they received from the staff at Sanctuary Hotel New York.
Nightlife
The Sanctuary Hotel in New York is the perfect place for those who love to experience the city's buzzing nightlife. Guests rave about the hotel's lively atmosphere and rooftop bar, which offers delicious food and drinks with a great view. Although the hotel is located near Times Square and can be noisy, it's worth it for the prime location and easy access to museums and other attractions. Young travelers will appreciate the trendy vibe of the hotel and nearby restaurants, such as the Haven Rooftop. However, for those looking for a quieter option, there are plenty of nearby bars for a more relaxed evening. Overall, the Sanctuary Hotel is a smart and comfortable choice for anyone looking to enjoy New York's vibrant nightlife scene.
No, Sanctuary Hotel New York doesn't have any pool.
No, a spa isn't available at Sanctuary Hotel New York.
Yes, Sanctuary Hotel New York welcomes dogs.
Yes, parking facilities are available at Sanctuary Hotel New York.