Motto by Hilton New York City Chelsea
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsMotto by Hilton New York City Chelsea is an exceptional stay for anyone looking to explore Manhattan, thanks to its strategic location in the heart of Chelsea. Guests celebrate its accessibility to multiple subway lines and proximity to popular attractions like the Flatiron District, Madison Square Park, Chelsea Market and a vibrant array of restaurants and shops. The neighborhood stands out for its peaceful charm, offering a safe and vibrant environment filled with galleries and cafes, which complements the stunning views of downtown Manhattan from the hotel rooms.
Breakfast at the hotel's Lulla restaurant receives high praise for its delicious food—featuring American staples, salmon bagels and avocado toast—paired with excellent coffee. Despite its quality, some guests mention the breakfast's higher cost and limited options as drawbacks. However, the breakfast ambiance remains a pleasant experience for most visitors.
The dining experience, especially dinner, is lauded for the quality and variety of the food at the hotel’s restaurant, along with a cozy beer garden and vibrant live music events. The bar area is particularly popular in the evenings, offering top-notch drinks and a lively atmosphere. The staff at the restaurant and bar are mostly praised for their attentiveness and friendliness.
While the guest rooms are described as compact, they are appreciated for their smart design, modern amenities and cleanliness. The city views from the rooms, especially those on higher floors, are a recurring highlight. Despite minor issues such as minimal storage space and occasional noise, the rooms provide a comfortable and efficient stay, supported by consistent housekeeping.
The hotel's cleanliness extends beyond the rooms to its public areas, which are well-maintained and stylishly furnished, contributing to a fresh and modern ambiance. Although there are isolated incidents of inconsistent housekeeping, the overall level of cleanliness meets high standards.
Staff at Motto by Hilton New York City Chelsea receive mixed feedback. Many guests commend the staff for their helpfulness and professionalism, especially notable individuals who enhance the guest experience. However, some guests report encounters with less courteous staff members, indicating occasional inconsistency in service quality.
WiFi service at the hotel is generally positive with many guests finding it speedy and accessible throughout the property. However, some guests face issues with connection reliability and additional charges, which detract from the overall experience.
The gym is well-received for its cleanliness and variety of equipment, though it can get crowded during peak hours. Despite being relatively small, the fitness facilities provide a satisfactory workout experience for guests.
Families find the hotel accommodating with room designs that support family stays and helpful staff enhancing their experience. The double bunk rooms and availability of baby cribs are particularly appreciated, though space can be tight for larger families.
The beds at the hotel are highly praised for their comfort, contributing to a restful stay. Guests note the quality of mattresses, bedding and overall spaciousness of the beds, making for an inviting sleep environment.
Overall, Motto by Hilton New York City Chelsea is a beautifully maintained boutique hotel that stands out for its prime location, modern design and generally high-quality service, making it a recommended choice for both business and leisure travelers.
Categories
Breakfast at the hotel's Lulla restaurant receives high praise for its delicious food—featuring American staples, salmon bagels and avocado toast—paired with excellent coffee. Despite its quality, some guests mention the breakfast's higher cost and limited options as drawbacks. However, the breakfast ambiance remains a pleasant experience for most visitors.
The dining experience, especially dinner, is lauded for the quality and variety of the food at the hotel’s restaurant, along with a cozy beer garden and vibrant live music events. The bar area is particularly popular in the evenings, offering top-notch drinks and a lively atmosphere. The staff at the restaurant and bar are mostly praised for their attentiveness and friendliness.
While the guest rooms are described as compact, they are appreciated for their smart design, modern amenities and cleanliness. The city views from the rooms, especially those on higher floors, are a recurring highlight. Despite minor issues such as minimal storage space and occasional noise, the rooms provide a comfortable and efficient stay, supported by consistent housekeeping.
The hotel's cleanliness extends beyond the rooms to its public areas, which are well-maintained and stylishly furnished, contributing to a fresh and modern ambiance. Although there are isolated incidents of inconsistent housekeeping, the overall level of cleanliness meets high standards.
Staff at Motto by Hilton New York City Chelsea receive mixed feedback. Many guests commend the staff for their helpfulness and professionalism, especially notable individuals who enhance the guest experience. However, some guests report encounters with less courteous staff members, indicating occasional inconsistency in service quality.
WiFi service at the hotel is generally positive with many guests finding it speedy and accessible throughout the property. However, some guests face issues with connection reliability and additional charges, which detract from the overall experience.
The gym is well-received for its cleanliness and variety of equipment, though it can get crowded during peak hours. Despite being relatively small, the fitness facilities provide a satisfactory workout experience for guests.
Families find the hotel accommodating with room designs that support family stays and helpful staff enhancing their experience. The double bunk rooms and availability of baby cribs are particularly appreciated, though space can be tight for larger families.
The beds at the hotel are highly praised for their comfort, contributing to a restful stay. Guests note the quality of mattresses, bedding and overall spaciousness of the beds, making for an inviting sleep environment.
Overall, Motto by Hilton New York City Chelsea is a beautifully maintained boutique hotel that stands out for its prime location, modern design and generally high-quality service, making it a recommended choice for both business and leisure travelers.
Hotel Taking Steps Towards Sustainability
Designed with a smaller carbon footprint, this hotel features energy-efficient systems and eco-friendly products. It implements a robust recycling program and its on-site restaurant uses locally sourced ingredients. The compact room design also contributes to a lighter environmental footprint.
Hotel with Gym
This hotel's fitness center is modernly furnished with brand-new equipment. There is even a separate area if you want to practice yoga.
Family Friendly Hotel
Dog Friendly Hotel
Accessible Hotel
4-Star Hotel
Guest Reviews
The Motto by Hilton New York City Chelsea boasts an exceptional location that makes it an ideal base for exploring Manhattan. Nestled in the heart of Chelsea, this highly praised hotel provides easy access to multiple subway lines and is within walking distance to many popular attractions, including the Flatiron District and Madison Square Park. Guests love the hotel's proximity to Chelsea Market, Eataly and other trendy restaurants and shops, offering both convenience and variety.
The neighborhood itself is celebrated for its peaceful charm, contrasting the bustling tourist-heavy areas of midtown. Visitors have enjoyed its central position which allows them to walk to major sights like Times Square, the High Line and Penn Station. The surrounding area is safe and vibrant, filled with galleries, cafes and a lively local scene that appeals to all age groups.
Notably, many reviews highlight the stunning views from the hotel rooms, particularly from higher floors overlooking downtown Manhattan. The fresh and modern décor of the hotel complements its strategic setting, providing a chic and comfortable stay. Whether travelling for business or leisure, the Motto by Hilton New York City Chelsea's prime connectivity and welcoming atmosphere make it a standout choice for visitors looking to immerse themselves in the city's dynamic culture.
The breakfast experience at Motto by Hilton New York City Chelsea garners a mix of reviews with most guests highlighting positive aspects. Many praise the breakfast as delicious, fantastic and very good, featuring high-quality and tasty food, whether it's the typical American breakfast, a salmon bagel or an exquisite avocado toast from the hotel’s Lulla restaurant. Guests particularly commend the excellent coffee served daily.
Despite the accolades for taste and quality, a common critique is the lack of inclusivity in the room price with breakfast not being included and often considered expensive. The restaurant offers a pleasant atmosphere and good variety in its breakfast menu, although some visitors find it lacks extensive options. Regular comments point out that services can be slow, but overall the staff, food and drinks receive high marks.
For those willing to splurge, the breakfast is deemed worth the price. The hotel provides enjoyable vouchers, which can go towards breakfast items, albeit not covering the entire cost. While the breakfast selection is tasty and fresh, its variety could be more extensive and budget-conscious travelers might find it pricey. Nonetheless, the quality of the breakfast experience is generally well-regarded, making it a highlight for many during their stay.
Motto by Hilton New York City Chelsea boasts an excellent dining experience, highlighted by a cozy beer garden and an atmosphere that attracts guests to dine on multiple occasions during their stay. The hotel's restaurant, 'Lulla,' stands out with its delicious food and varied menu, offering breakfast, lunch and dinner options. Many guests praised the food as very good, amazing and beyond their expectations.
Live music on Wednesdays and Saturdays assembles a great vibe, enhancing the overall dining experience. The bar is a popular spot, particularly in the evenings with top-notch drinks and attentive bartenders, making it perfect for a relaxing cocktail after a day of exploring the city. Happy hour with live music and a terrace also adds to the allure, creating a vibrant and inviting atmosphere.
Despite some occasional inconsistencies in service, the staff are generally described as friendly, helpful and attentive. The hotel's convenient location near several metro stations makes it an ideal spot for travelers looking to explore the city while enjoying a pleasant culinary experience. Additionally, the modern, comfortable furnishings and the fascinating ambiance of the bar and restaurant further enrich the overall guest satisfaction.
The guest rooms at Motto by Hilton New York City Chelsea are a mixed bag, blending compactness with smart design and exceptional cleanliness. While many visitors noted that the rooms are on the smaller side—some even describing them as tiny or microscopic—they also frequently mentioned that the space is well-utilized and efficiently planned. The absence of wardrobes and minimal storage options were common points of contention. Despite this, there were plenty of praises for the modern design and amenities such as USB charging ports and clever storage solutions.
A recurring highlight of the rooms is the stunning city views, especially from higher floors, which many guests felt justified the stay. Guests appreciated the floor-to-ceiling windows that provided breathtaking panoramas of Downtown Manhattan. The rooms are consistently described as very clean and well-maintained with daily housekeeping ensuring optimal tidiness.
Comfort was another positive aspect with many mentioning that the beds were cozy and conducive to a good night's sleep. The contemporary decor and modern finishes also received appreciative nods, adding an aesthetic charm to the stay.
However, some guests experienced inconveniences such as occasional noise from elevators or neighboring rooms and minor issues like small tables and limited privacy in the bathrooms. Overall, while the rooms are compact, they are designed to be functional and comfortable, making efficient use of available space to meet the needs of travelers.
Motto by Hilton New York City Chelsea receives high marks for its beds. Guests routinely highlight the exceptional comfort, citing both the softness of the beds and the quality of the mattresses. The size of the beds also impresses with many noting spacious and large options, particularly the king-size beds. The bedding itself earns praise for its comfort with soft sheets and top-quality linen enhancing the sleep experience. There are mentions of both fabulous and ultra-comfortable beds, contributing to what some described as the best sleep of their life. Although a few guests found the pillows either too hard or not firm enough, the overall consensus is that the beds provide a restful and cozy experience. The efficient and comfortable rooms further complement the inviting ambiance created by these super comfortable beds.
Motto by Hilton New York City Chelsea has garnered praise for its overall cleanliness with numerous guests highlighting the hotel's modern and updated interiors. Many reviewers appreciated the regular housekeeping that kept rooms spotless and well-organized, providing a fresh and comfortable environment. The hotel's public areas, including the lobby and gym, were also noted for their cleanliness and well-maintained facilities.
Several guests commended the rooms for being exceptionally clean and stylishly furnished. The clean and compact rooms were part of the positive experience, making the stay enjoyable and comfortable for many. The contemporary design and pristine conditions extended to the bathrooms, which were frequently described as very clean and well-maintained.
While the feedback was predominantly positive, there were occasional comments about inconsistent housekeeping. Some guests experienced variations in cleaning schedules and pointed out specific instances where the rooms or common areas needed deeper cleaning or more attention to detail. Despite these sporadic issues, the general consensus affirmed that the hotel's cleanliness exceeded expectations for a city hotel, contributing significantly to a pleasant stay.
The reviews about the staff at Motto by Hilton New York City Chelsea paint a varied picture. Many guests highlighted the helpfulness, friendliness and professionalism of the staff across the hotel, particularly the front desk and restaurant teams. Notable mentions for exceptional service go to individuals like Marissa, Jamie, Aziz, Z, Jimicka, Tania and others who went above and beyond to ensure a pleasant stay. The management team also received commendation for being efficient and accommodating, while the housekeeping and bar staff were often noted for their attentive and friendly demeanor.
However, not all experiences were positive. Some guests mentioned encountering rude or unhelpful staff, indicating inconsistencies in service quality. Issues such as slow response times, lack of proper communication and occasional unprofessional behavior were noted. Despite these negative incidents, the general sentiment leans more towards a staff that is courteous, polite and eager to enhance the guest experience. As with any hospitality service, individual experiences can vary, but many guests expressed satisfaction and appreciation for the efforts made by the staff to make their stay enjoyable.
The WiFi experience at Motto by Hilton New York City Chelsea brings a mixed bag of reviews, yet leans towards the positive. Many guests were pleased with the availability and speed of the WiFi, noting that it was accessible throughout the hotel and provided a generally fast connection. Some even reported the WiFi as "high-speed" and found it easy to connect to. The offering of premium WiFi, alongside free daily water and room cleaning, was a appreciated perk for some guests.
However, there were critiques as well with several users pointing out issues like slow or unreliable connections, complexities in joining the free WiFi and occasional connectivity drops. Some even highlighted that WiFi required additional charges per room, which was seen as an inconvenience. A few reviewers felt misled by the need to join the Hilton program for full access and commented on the cumbersome interface.
Overall, the WiFi at Motto by Hilton New York City Chelsea is serviceable with instances of high speed and wide availability, though reliability and ease of access might need attention to fully satisfy all visitors.
Motto by Hilton New York City Chelsea offers a gym that has garnered generally positive feedback from guests. The gym is described as well-equipped and clean, featuring a variety of functional equipment including weights, TRX and cardio machines, as well as modern peloton bikes. Many appreciated the contemporary gears and found the gym environment to be appealing and nicely maintained.
Guests mentioned that the fitness studio is well-equipped and very nice, providing the necessary amenities for a decent workout to stay active during their trip. Some highlighted the convenient location of the gym within the hotel and enjoyed the additional perks at a local fitness center.
However, a few guests pointed out that the gym is relatively small and it can get crowded during peak hours. There were also some mentions of limited weights and a desire for additional equipment. Despite some minor drawbacks such as the air conditioning not functioning properly or the gym being simple and basic, many guests found the gym facilities to be extensive and were satisfied with their fitness experiences. Overall, the gym at Motto by Hilton New York City Chelsea delivers a functional and enjoyable fitness environment for travelers.
Motto by Hilton New York City Chelsea offers a family-friendly atmosphere with numerous positive remarks regarding family stays. Although some reviews indicate that certain rooms may feel cramped for families with small children or multiple teenagers, others highlight the convenience and suitability of the accommodations. The double bunk room is noted as perfect for families with three kids who prefer separate beds. The availability of baby cribs is an added comfort for families with infants.
Guests appreciate the hotel's efficient room design, which provides an excellent space for relaxation after a busy day exploring the city. The location is praised for being ideal for family stays with easy access to various attractions. Family arrangements are well supported by the helpful and friendly staff, ensuring a pleasant experience for everyone.
While there are a few critiques regarding space limitations, the overall sentiment is positive with many families finding the hotel great for their needs. The tagline of being a family-oriented hotel rings true through numerous reviews, emphasizing a welcoming environment for families. The unbeatable views of the skyline from certain rooms add a special touch, making stays truly unforgettable. Overall, Motto by Hilton New York City Chelsea stands out as a good option for families looking for a convenient and accommodating place to stay in the city.
Motto by Hilton New York City Chelsea is a beautifully kept and clean boutique hotel, highly recommended for its elegance and modern design. Despite the size of the rooms being slightly smaller than expected for a four-star hotel, the stylish decor and attention to luxurious details enhance the overall experience. The main floor is particularly elegant, contributing to the luxury feeling upon entering.
Cleanliness is a standout feature with spotless common areas and diligent cleaning staff who ensure rooms are tidy with fresh towels daily. The hotel’s newly renovated or brand-new status adds to its charm, featuring impeccable modern finishes and a cozy atmosphere.
The location is superb, making it a convenient base for exploring New York City, while the staff service is excellent, contributing to a positive overall experience. Although there are some minor issues such as lack of room amenities like coffee, tea, bathrobes and wardrobes and occasional soundproofing concerns, the hotel remains a strong choice for travelers seeking good value for money.
Parking arrangements could be more convenient, as the affiliated garage is an eight-minute drive away, but overall, this hotel offers a neat, modern stay and is well worth considering for its price range. Guests frequently express their willingness to stay again, indicating a generally satisfying experience despite some shortcomings in luxury expectations for a four-star classification.
Motto by Hilton New York City Chelsea is praised for its dog-friendly environment, making it an ideal choice for pet owners. Guests highlighted the hotel's commendable policy of accepting both dogs and cats, describing the overall stay as dog-friendly. The hotel provides specific amenities catering to pets, which adds to the comfort and convenience of traveling with furry companions. Additionally, the atmosphere of the hotel is noted to be beautiful and quiet, further enhancing the experience for both human and pet guests.
Location Show Map
Location
The neighborhood itself is celebrated for its peaceful charm, contrasting the bustling tourist-heavy areas of midtown. Visitors have enjoyed its central position which allows them to walk to major sights like Times Square, the High Line and Penn Station. The surrounding area is safe and vibrant, filled with galleries, cafes and a lively local scene that appeals to all age groups.
Notably, many reviews highlight the stunning views from the hotel rooms, particularly from higher floors overlooking downtown Manhattan. The fresh and modern décor of the hotel complements its strategic setting, providing a chic and comfortable stay. Whether travelling for business or leisure, the Motto by Hilton New York City Chelsea's prime connectivity and welcoming atmosphere make it a standout choice for visitors looking to immerse themselves in the city's dynamic culture.
Breakfast
Despite the accolades for taste and quality, a common critique is the lack of inclusivity in the room price with breakfast not being included and often considered expensive. The restaurant offers a pleasant atmosphere and good variety in its breakfast menu, although some visitors find it lacks extensive options. Regular comments point out that services can be slow, but overall the staff, food and drinks receive high marks.
For those willing to splurge, the breakfast is deemed worth the price. The hotel provides enjoyable vouchers, which can go towards breakfast items, albeit not covering the entire cost. While the breakfast selection is tasty and fresh, its variety could be more extensive and budget-conscious travelers might find it pricey. Nonetheless, the quality of the breakfast experience is generally well-regarded, making it a highlight for many during their stay.
Dinner
Live music on Wednesdays and Saturdays assembles a great vibe, enhancing the overall dining experience. The bar is a popular spot, particularly in the evenings with top-notch drinks and attentive bartenders, making it perfect for a relaxing cocktail after a day of exploring the city. Happy hour with live music and a terrace also adds to the allure, creating a vibrant and inviting atmosphere.
Despite some occasional inconsistencies in service, the staff are generally described as friendly, helpful and attentive. The hotel's convenient location near several metro stations makes it an ideal spot for travelers looking to explore the city while enjoying a pleasant culinary experience. Additionally, the modern, comfortable furnishings and the fascinating ambiance of the bar and restaurant further enrich the overall guest satisfaction.
Rooms
A recurring highlight of the rooms is the stunning city views, especially from higher floors, which many guests felt justified the stay. Guests appreciated the floor-to-ceiling windows that provided breathtaking panoramas of Downtown Manhattan. The rooms are consistently described as very clean and well-maintained with daily housekeeping ensuring optimal tidiness.
Comfort was another positive aspect with many mentioning that the beds were cozy and conducive to a good night's sleep. The contemporary decor and modern finishes also received appreciative nods, adding an aesthetic charm to the stay.
However, some guests experienced inconveniences such as occasional noise from elevators or neighboring rooms and minor issues like small tables and limited privacy in the bathrooms. Overall, while the rooms are compact, they are designed to be functional and comfortable, making efficient use of available space to meet the needs of travelers.
Beds
Cleanliness
Several guests commended the rooms for being exceptionally clean and stylishly furnished. The clean and compact rooms were part of the positive experience, making the stay enjoyable and comfortable for many. The contemporary design and pristine conditions extended to the bathrooms, which were frequently described as very clean and well-maintained.
While the feedback was predominantly positive, there were occasional comments about inconsistent housekeeping. Some guests experienced variations in cleaning schedules and pointed out specific instances where the rooms or common areas needed deeper cleaning or more attention to detail. Despite these sporadic issues, the general consensus affirmed that the hotel's cleanliness exceeded expectations for a city hotel, contributing significantly to a pleasant stay.
Staff
However, not all experiences were positive. Some guests mentioned encountering rude or unhelpful staff, indicating inconsistencies in service quality. Issues such as slow response times, lack of proper communication and occasional unprofessional behavior were noted. Despite these negative incidents, the general sentiment leans more towards a staff that is courteous, polite and eager to enhance the guest experience. As with any hospitality service, individual experiences can vary, but many guests expressed satisfaction and appreciation for the efforts made by the staff to make their stay enjoyable.
Wi-Fi
However, there were critiques as well with several users pointing out issues like slow or unreliable connections, complexities in joining the free WiFi and occasional connectivity drops. Some even highlighted that WiFi required additional charges per room, which was seen as an inconvenience. A few reviewers felt misled by the need to join the Hilton program for full access and commented on the cumbersome interface.
Overall, the WiFi at Motto by Hilton New York City Chelsea is serviceable with instances of high speed and wide availability, though reliability and ease of access might need attention to fully satisfy all visitors.
Gym
Guests mentioned that the fitness studio is well-equipped and very nice, providing the necessary amenities for a decent workout to stay active during their trip. Some highlighted the convenient location of the gym within the hotel and enjoyed the additional perks at a local fitness center.
However, a few guests pointed out that the gym is relatively small and it can get crowded during peak hours. There were also some mentions of limited weights and a desire for additional equipment. Despite some minor drawbacks such as the air conditioning not functioning properly or the gym being simple and basic, many guests found the gym facilities to be extensive and were satisfied with their fitness experiences. Overall, the gym at Motto by Hilton New York City Chelsea delivers a functional and enjoyable fitness environment for travelers.
Family
Guests appreciate the hotel's efficient room design, which provides an excellent space for relaxation after a busy day exploring the city. The location is praised for being ideal for family stays with easy access to various attractions. Family arrangements are well supported by the helpful and friendly staff, ensuring a pleasant experience for everyone.
While there are a few critiques regarding space limitations, the overall sentiment is positive with many families finding the hotel great for their needs. The tagline of being a family-oriented hotel rings true through numerous reviews, emphasizing a welcoming environment for families. The unbeatable views of the skyline from certain rooms add a special touch, making stays truly unforgettable. Overall, Motto by Hilton New York City Chelsea stands out as a good option for families looking for a convenient and accommodating place to stay in the city.
4 Star
Cleanliness is a standout feature with spotless common areas and diligent cleaning staff who ensure rooms are tidy with fresh towels daily. The hotel’s newly renovated or brand-new status adds to its charm, featuring impeccable modern finishes and a cozy atmosphere.
The location is superb, making it a convenient base for exploring New York City, while the staff service is excellent, contributing to a positive overall experience. Although there are some minor issues such as lack of room amenities like coffee, tea, bathrobes and wardrobes and occasional soundproofing concerns, the hotel remains a strong choice for travelers seeking good value for money.
Parking arrangements could be more convenient, as the affiliated garage is an eight-minute drive away, but overall, this hotel offers a neat, modern stay and is well worth considering for its price range. Guests frequently express their willingness to stay again, indicating a generally satisfying experience despite some shortcomings in luxury expectations for a four-star classification.
Dog Friendly
No, Motto by Hilton New York City Chelsea doesn't have any pool.
No, a spa isn't available at Motto by Hilton New York City Chelsea.
Yes, Motto by Hilton New York City Chelsea welcomes dogs.
No, parking facilities aren't available at Motto by Hilton New York City Chelsea.
Yes, Motto by Hilton New York City Chelsea has a gym.
Location Show Map
More Options
