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Summary of reviews"MOXY NYC Times Square" has garnered positive reviews for its strategic location, making it an exceptional choice for visitors wanting to explore New York City. Situated a short walk from Times Square, Penn Station and major attractions like the Empire State Building and Madison Square Garden, the hotel's central position is frequently praised. Despite its proximity to the bustling city, the hotel offers a tranquil retreat, balancing accessibility and peace. The vibrant atmosphere and modern, clean design contribute to its appeal.
The breakfast experience, however, is mixed. While the nearby Cafe d'Avignon receives high marks for its superb pastries and coffee, the hotel's in-house grab-and-go breakfast options have drawn criticism for their limited variety and quality. On the other hand, dinner offerings at the hotel's multiple dining venues, especially the Magic Hour rooftop bar, receive predominantly positive feedback. Guests appreciate the variety and quality of food, though some mention concerns about noise levels and pricing.
Room reviews reflect consistent observations about their compact size. Descriptors like "tiny" and "claustrophobic" are common with minimal storage space being a recurring point of contention. Nonetheless, the clever use of space, modern decor and cleanliness are often highlighted. Comfortable beds and rainfall showers add to the positive experience, though some note issues with noise and ventilation.
The hotel's cleanliness is generally praised with spotless rooms and well-maintained common areas enhancing guest experiences. While housekeeping services are occasionally inconsistent, the overall standard of cleanliness remains high.
The staff at MOXY NYC Times Square are lauded for their friendliness and helpfulness, contributing significantly to the positive atmosphere. Special mentions of specific staff members reflect the team's dedication to exceptional service, though minor service lapses are occasionally noted.
Free Wi-Fi at the hotel receives generally positive reviews for its ease and efficiency, despite some instances of instability. The on-site gym is well-equipped with modern facilities, though its small, windowless basement setting and limited equipment are mentioned.
Guests find the beds comfortable overall with memory foam mattresses and soft linen enhancing sleep quality. However, some find the beds too small or soft for their preference. Lastly, while the hotel is rated as a four-star establishment, opinions on whether it meets this standard vary. Many appreciate the modern design, cleanliness and value for its price, even as they acknowledge areas where improvements could be made.
In summary, MOXY NYC Times Square offers a modern, clean and strategically located stay with a lively atmosphere. It is well-suited for short visits with easy access to the heart of New York City, making it a noteworthy choice for travelers. Show more
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Categories
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Dog Friendly Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Hotel for Yoga
4-Star Hotel
Room Types
Queen RoomThis room features a walk-in rain shower, a 43-inch flat screen HDTV, an air purifier, flexible foldaway furniture, individual climate control, open pegboard closet, personal safe, easy-to-reach USB ports and power outlets, garment steamer and hair dryer.
Double RoomThis room features a walk-in rain shower, a 43-inch flat screen HDTV, an air purifier, flexible foldaway furniture, individual climate control, open pegboard closet, personal safe, easy-to-reach USB ports and power outlets, garment steamer and hair dryer.
Double Room with Two Double BedsThis room features a walk-in rain shower, a 43-inch flat screen HDTV, an air purifier, flexible foldaway furniture, individual climate control, open pegboard closet, personal safe, easy-to-reach USB ports and power outlets, garment steamer and hair dryer.
Guest Room with 2 Bunk BedsThis room features a walk-in rain shower, a 43-inch flat-screen HDTV, an air purifier, flexible foldaway furniture, individual climate control, open pegboard closet, personal safe, garment steamer and hair dryer.
Superior Queen Room with Twin LoftThis room features a walk-in rain shower, a 43-inch flat screen HDTV with free access to streaming apps, individual climate control, an air purifier, open pegboard closet, personal safe, easy-to-reach USB ports and power outlets, garment steamer and hair dryer.
King RoomThis room features a walk-in rain shower, 43-inch flat-screen HDTV, an air purifier, flexible foldaway furniture, open pegboard closet, easy-to-reach USB ports and power outlets, and garment steamer and hair dryer.
Twin Room - Single OccupancyThis room is purposefully small (120 sqft) and features a flat-screen cable TV, an air purifier, a work desk, a private bathroom and limited storage.
1 Double, Guest room, 1 Double (Mobility Accessible w/Roll-in Shower)This air-conditioned double room is comprised of a flat-screen TV with streaming services and a private bathroom. The unit has 1 bed.
Queen, Guest room, 1 Queen (Mobility Accessible w/Roll-in Shower)This air-conditioned double room is comprised of a flat-screen TV with streaming services and a private bathroom. The unit has 1 bed.
Double Double, Guest room, 2 Double (Mobility Accessible w/Roll-in Shower)This air-conditioned double room is comprised of a flat-screen TV with streaming services and a private bathroom. The unit has 2 beds.
1 Double, Guest room, 1 Double (Mobility and Hearing Accessible w/Roll-in Shower)This air-conditioned double room includes a flat-screen TV with streaming services and a private bathroom. The unit offers 1 bed.
Queen, Guest room, 1 Queen (Mobility and Hearing Accessible w/Roll-in Shower)This air-conditioned double room is comprised of a flat-screen TV with streaming services and a private bathroom. The unit has 1 bed.
Double Room - Mobility/Hearing Accessible w/Roll In ShowerThis air-conditioned double room is comprised of a flat-screen TV with streaming services and a private bathroom. The unit has 1 bed.
Queen Room - Mobility/Hearing Accessible w/Roll In ShowerThis air-conditioned double room includes a flat-screen TV with streaming services and a private bathroom. The unit offers 1 bed.
Queen Room - Mobility Accessible with Roll-in ShowerThis air-conditioned double room is comprised of a flat-screen TV with streaming services and a private bathroom. The unit has 1 bed.
Double Room with Two Double Beds - Mobility Accessible w/Roll In ShowerThis air-conditioned double room is comprised of a flat-screen TV with streaming services and a private bathroom. The unit has 2 beds.
Double Room - Mobility Accessible w/Roll In ShowerThis air-conditioned double room is comprised of a flat-screen TV with streaming services and a private bathroom. The unit has 1 bed.
Guest Reviews
8.1
Very Good
Location
The 'MOXY NYC Times Square' hotel boasts an enviable location that makes it an ideal spot for anyone aiming to explore New York City. Positioned just a short stroll from Times Square, Penn Station and numerous other major attractions such as the Empire State Building and Madison Square Garden, the convenience of its location cannot be overstated. Guests consistently praise the property for its centrality, ease of access to subway stations and proximity to shopping hubs like Macy’s and Broadway theaters.
The hotel is described as modern, clean and stylish with a vibrant atmosphere that complements its prime location in midtown Manhattan. Its positioning makes it a breeze to navigate the city, whether by foot, subway or other transport means. Despite being so close to the bustling heart of Times Square, the hotel manages to offer a quiet retreat from the city's constant hustle and bustle, striking a perfect balance between accessibility and tranquility.
With the added allure of nearby entertainment options, ranging from bars and restaurants to comedy clubs, guests find themselves in the thick of all the action without feeling overwhelmed by it. The location is noted to be especially convenient for those attending events at the Madison Square Garden or exploring the vast array of stores and eateries surrounding the hotel.
In summary, for travelers looking to immerse themselves in the quintessential New York City experience while enjoying contemporary amenities and a strategic base for city exploration, 'MOXY NYC Times Square' stands as an excellent choice.
Breakfast
The reviews for the breakfast at MOXY NYC Times Square are quite mixed with a noticeable dichotomy between experiences at the hotel's grab-and-go option and the nearby Cafe d'Avignon. Many guests appreciated the convenience and quality of the $30 daily credit that could be used at the bakery next door, describing the breakfasts there as delicious, superb and an unexpected bonus. The pastries and coffee received particular praise with some guests highlighting the ease of access and enjoyable experience.
However, several reviews were critical of the breakfast provided directly by the hotel. Complaints centered on limited options, poor quality items and the disappointing presentation of pre-packaged snacks like muffins, fruit and juice. Some guests expressed frustration over the "grab and go" format, which they felt was inadequate and monotonous, leading many to seek alternatives nearby.
Overall, while the cafe experience next door was highly recommended, the in-house breakfast offerings appeared to leave room for improvement to meet guests’ expectations.
Dinner
The dining experience at MOXY NYC Times Square has received a mix of praise and critiques from guests, though the positive feedback predominantly shines through. The hotel boasts multiple vibrant dining and drinking venues, including a bar, café and two restaurants. The rooftop Magic Hour bar is a notable highlight, offering a fun atmosphere with a unique setting, though some guests found it expensive and the dinner selection limited. The bar on the first floor is popular for its great atmosphere, while the second-floor bar/lounge provides a cozy spot to unwind.
Guests generally appreciated the variety of food options available within the property with many praising the quality of food and drinks, especially the "top notch" offerings at all hotel restaurants. The all-you-can-eat Ribeye dinner and the excellent side dishes and garlic bread at dinner stood out as guests' favorites.
Customer service at the bars and restaurants received mixed reviews, but many guests highlighted the friendly and helpful staff at both the front desk and bar areas. The café is well-loved for its convenience and quality, offering great pastries and coffee.
However, there were some concerns about noise levels in the bar area, overpriced food and limited dinner options. Some guests experienced issues with the availability of reservations for the rooftop bar and others found their rooms too small for comfortable in-room dining.
Overall, MOXY NYC Times Square offers a lively dining scene with multiple options to suit different tastes and preferences, though it may benefit from addressing some of the critiques to enhance the guest experience further.
Rooms
The guest reviews of 'MOXY NYC Times Square' rooms reveal a consistent theme: the rooms are exceptionally small, even by New York standards. Descriptions frequently mention words like "tiny," "compact," "micro," and "claustrophobic," with little space for suitcases or movement. Storage space is minimal, often limited to pegs on the walls with no wardrobes, closets or drawers. Some guests noted that rooms lacked basic amenities such as refrigerators, microwaves and coffee machines.
The design of the rooms is a mixed bag; while many appreciate the modern, quirky and functional decor, the unconventional layout and minimalistic approach aren’t to everyone’s taste. Complaints about the lack of privacy in the bathrooms, which feature glass walls and sliding doors, were common. Despite these issues, the use of space is often lauded as clever and efficient.
Cleanliness received positive comments repeatedly. Guests found the rooms and bathrooms to be spotless and appreciated features like comfortable beds and rainfall showers. However, there were a few complaints of rooms being dark, stuffy or having ventilation issues. Noise was mentioned frequently, both from the street and internally within the hotel, though some guests noted the soundproofing was better than expected given the hotel's central location.
Overall, while the rooms at MOXY NYC Times Square are praised for being clean, modern and well-designed, the size and lack of storage space are recurring concerns. This hotel may be better suited for short stays or solo travelers who can make do with the compact living arrangements.
Beds
MOXY NYC Times Square has garnered mixed feedback regarding its beds, but the overall sentiment leans positive. Many guests praised the hotel for its very comfortable and cozy beds, highlighting comfortable memory foam mattresses and soft, padded beds. The majority found the beds to be extremely comfortable with several reviews mentioning the soft pillows and excellent linen and toppers. However, some guests noted that the beds were on the smaller side with full-size and even twin beds feeling cramped, especially for taller individuals. There were also mentions of beds being too soft for some guests’ liking and others finding them uncomfortably hard.
The room design received mixed opinions with some appreciating the cozy layout, while others found the rooms too small, making it challenging to move around or store luggage. Despite the size constraints, guests frequently mentioned that the beds themselves were comfy and conducive to a good night’s sleep.
Overall, while the bed size and firmness may vary based on personal preference, many guests left satisfied with the comfort and quality of their sleep experience at MOXY NYC Times Square.
Cleanliness
At MOXY NYC Times Square, the cleanliness of the hotel receives high praise from guests. Many have noted that both the rooms and common areas are consistently very clean, modern and well-appointed. The spaces are cleverly designed to make the most of their compact size, offering functionality without compromising on comfort. Guests have remarked on the fresh and pleasant ambiance throughout the hotel with spotless rooms and clean, well-maintained facilities contributing to a positive overall experience.
Housekeeping services, however, appear to be somewhat inconsistent. While many travelers found their rooms to be immaculately clean upon arrival, some reported that the rooms were not cleaned every day and that housekeeping sometimes failed to visit or delayed their duties until late in the day. Despite some guests mentioning occasional lapses like dirty towels or incomplete cleaning, the majority of reviews emphasize the exceptional cleanliness and modern, appealing decor of both the rooms and the shared spaces.
Public areas such as the lobby and corridors also maintain a high standard of cleanliness, contributing to the hotel's welcoming atmosphere. Though there are mentions of minor issues such as slippery bathroom floors and occasional grime, the overall feedback on cleanliness remains overwhelmingly positive.
Despite a few noted areas for improvement, MOXY NYC Times Square manages to maintain an environment that feels clean, trendy and comfortable with many guests complimenting the tidy rooms and effective use of space. The hotel continues to impress travellers with its modern design and commitment to cleanliness, making it a comfortable stay for those visiting Times Square.
Staff
Navigating the bustling environment of 'MOXY NYC Times Square' becomes a delightful experience thanks to its exceptional team. Nearly all reviews consistently highlight the friendly, welcoming and helpful nature of the staff. From the reception to the cleaning crew, the team at MOXY is praised for their warm hospitality and willingness to assist guests. Quick and efficient check-ins ensure a smooth start to one's stay and the staff's attentiveness extends throughout the duration of the visit.
Specific team members received special mentions for going above and beyond in service. Leticia and Letty, for example, were noted for their swift and helpful check-in processes. David, Giovanni and Jessica also left lasting impressions with their exceptional customer service. The front desk, bar staff and even the doormen were frequently recognized for their friendliness and approachability.
While the majority of the feedback was positive, it is worth noting that there were occasional lapses in service, particularly at the Cafe d’Avignon and during breakfast hours. Despite these minor issues, guests overwhelmingly felt that the staff's dedication and welcoming demeanor significantly contributed to their enjoyable stay at the MOXY NYC Times Square.
Wi-Fi
MOXY NYC Times Square offers a generally positive Wi-Fi experience with guests frequently highlighting the ease and efficiency of the internet connection. The hotel provides free Wi-Fi throughout and some guests commend the high speed and stability of the connection, even noting that digital check-in processes benefit from this service. The responsive and fast Wi-Fi seems to contribute to the hotel's technologically cool ambiance, adding to the overall great atmosphere.
However, experiences with the Wi-Fi are not universally positive. Some guests report instability, describing the connection as patchy or spotty at times with specific issues like audio drops and slow speeds during testing periods. In a few instances, there were mentions of abysmal Wi-Fi or complete outages throughout stays. Despite these less favorable reviews, many guests were able to use their devices effectively, suggesting that while there are occasional problems, the Wi-Fi service at MOXY NYC Times Square mostly meets the needs of its guests.
Gym
MOXY NYC Times Square offers a gym on-premises, which garners mixed feedback from guests. Many applaud the facility for its high-quality equipment, calling it a great and well-equipped space. Descriptions such as state-of-the-art fitness center and awesome gym suggest that the workout facilities, despite their small size, meet a high standard. However, some guests point out the gym's limitations, noting its small, windowless basement room and limited equipment, like having only one stationary bike. While some reviews highlight the gym as a nice fitness room that's suitable considering the price point, others mention its basic nature and sporadic accessibility issues. Overall, the gym receives a balanced mix of praise and critique, catering well to those who prioritize quality over space.
4 Star
MOXY NYC Times Square offers a distinct blend of modern design, cleanliness and a convenient location, earning it praise as a great option for a short stay in central Manhattan. The hotel stands out with its unique vibe, friendly staff and facilities that include a notable bar/lounge area and fitness center on the fourth floor. Guests appreciate the superb overall aesthetic, describing the rooms as neat, clean and equipped with modern amenities.
While labeled a four-star hotel, opinions vary on whether it fully meets the expectations associated with this rating. Some guests argue that while the hotel offers good value for the price, certain service aspects and room sizes could be improved. Despite the critique, many found the hotel's modern and clean environment to be charming and functional, especially for trips lasting three to five days.
The rooftop terrace is another highlight, contributing to the hotel's fun and unique character. Paperless check-in and check-out processes are praised for their convenience, although some guests noted that breakfast quality could be better and clarity in room descriptions needs improvement.
Overall, MOXY NYC Times Square is regarded positively for its great design, cleanliness and vibrant atmosphere, making it a recommended choice for travelers looking for a contemporary stay in the heart of New York City.
Business
MOXY NYC Times Square is a commendable choice for business travelers looking for a blend of work and leisure amenities. The hotel boasts great communal spaces and coworking areas, making it ideal for those who need to escape their room yet still remain productive. The availability of a business center, conference rooms and meeting rooms ensures that business needs are well catered to. Additionally, there's an impressive lounge that's suitable for office work, supplemented by a good PC extension screen and printing services.
Though some reviews mentioned the absence of dedicated desks and private areas for video meetings, the overall workspaces near rooms were satisfactory for business travelers. The hotel's excellent location furthers its appeal, providing the perfect backdrop for remote work with a great coffee bar and several floors dedicated to different levels of working environments.
Additionally, the staff received high praise for their support, enhancing the overall experience. Coupled with business-friendly services and facilities like stationary and touchdown spaces for quick work sessions, MOXY NYC Times Square stands out as an excellent option for business stays in New York City.
Accessible
MOXY NYC Times Square boasts a high level of accessibility for guests with disabilities. The hotel offers wheelchairs upon request and features efficient elevators and automatic doors, making navigation within the facility straightforward. Its central location, directly across from Penn Station, provides effortless access to public transportation, including subways and trains, contributing to the hotel's overall ease of access. The presence of accessible icons in the lobby and compliance with ADA regulations in public spaces further enhance its suitability for guests with mobility issues.
The accessibility extends beyond the hotel itself, being within walking distance of many key sights and efficient transportation options such as taxis and rickshaws. Additionally, luggage storage and service are available, adding convenience for travelers. Despite some noted limitations, such as small rooms and narrow corridors, the general consensus emphasizes the hotel's commendable efforts in maintaining accessibility for all guests. The location's accessibility and central placement make it a practical choice for travelers with disabilities looking to explore New York City.
Luxury
MOXY NYC Times Square presents a modern and stylish lodging experience, offering guests a chic and hip decor that feels contemporary and upscale without being overwhelming. The hotel features a trendy and high-tech atmosphere with its modern look and ambiance being frequently praised. The stylish hotel layout includes big common areas perfect for lounging and the overall structure is designed with a modernized setup in mind.
Guests have appreciated the lovely atmosphere, noting that the hotel is nice and clean. The amenities have been highlighted as spectacular with thoughtful touches such as free water and blackout blinds enhancing the stay. The hotel's location is advantageous, adding to its appeal for travelers.
While some reviews indicate that the hotel's rooms may reflect more of a three-star quality, others have found the rooms to be luxurious and the overall feel of the hotel to align with four-star standards, making it a well-furnished and beautifully appointed choice for visitors to NYC. Despite some criticism of its 'luxury' branding, the MOXY NYC Times Square stands out for its contemporary, hip vibe and high-quality decor.
Dog Friendly
MOXY NYC Times Square appears to possess dog-friendly credentials, welcoming pets to the hotel. Guests have highlighted the pet-friendly environment, affirming the hotel's policy that allows pets to stay, which enhances the convenience for travelers accompanied by their furry friends. Despite some mixed feedback regarding the extent of dog-related amenities, the general consensus appreciates the inclusion of pets within the hotel premises. This pet-friendly approach seems to be a noteworthy positive for those specifically seeking accommodations that cater to their four-legged companions. Overall, for guests traveling with pets, MOXY NYC Times Square offers a comfortable and accommodating stay.
No, MOXY NYC Times Square doesn't have any pool.
No, a spa isn't available at MOXY NYC Times Square.
Yes, MOXY NYC Times Square welcomes dogs.
Yes, parking facilities are available at MOXY NYC Times Square.