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Summary of reviewsLeo House garners widespread acclaim for its exceptional location in the heart of Chelsea, Manhattan, making it an ideal base for exploring New York City. Guests appreciate its proximity to major attractions, transportation hubs and numerous dining options. Despite being in a bustling area, the hotel provides a calm and quiet environment, creating a peaceful retreat for both tourists and business travelers.
The breakfast offerings at Leo House are another highlight, featuring a generous and varied spread that includes fresh fruits, eggs, bacon, waffles and more. Provided as a complimentary service on weekdays, the breakfast is often praised for its quality and abundance, making it a delightful start to the day. While some guests noted limited options on weekends and the use of disposable dishes, the overall feedback remains positive.
Rooms at Leo House are clean, comfortable and functional, if somewhat modest and dated. Guests appreciate the natural light, spaciousness and quiet environment, especially in rooms facing the backyard or located on higher floors. Despite the need for some refurbishments, the accommodations meet essential needs and offer good value for money.
Cleanliness is a consistently positive aspect mentioned by guests, who describe both rooms and common areas as well-maintained and spotless. The reliable housekeeping contributes to a comfortable and secure stay, despite minor occasional maintenance issues and infrequent cleaning reports.
The staff at Leo House receive overwhelmingly positive feedback for their friendliness, helpfulness and professionalism. Guests highlight the warm and accommodating service with particular commendations for specific staff members. The 24/7 reception ensures attentive service at any hour, making guests feel welcome and well-cared for.
Opinions on the free Wi-Fi service are mixed. While some guests praise the stable and effective connection, especially within rooms with individual routers, others report issues with slow speeds, weak signals and intermittent connectivity. Despite these shortcomings, the complimentary Wi-Fi is generally sufficient for basic browsing.
Leo House is also lauded for its family-friendly environment, offering family suites and a warm, secure setting that appeals to families visiting New York. The serene ambiance and attentive staff create a homey atmosphere, making it a recommended choice for family reunions and trips with children.
As for nightlife, the hotel's prime location in Chelsea provides easy access to vibrant bars, restaurants and cafes while maintaining a tranquil atmosphere. Guests appreciate the balance of being near lively nightlife options and enjoying a quiet stay.
The beds at Leo House receive positive feedback for their comfort and cleanliness, contributing to a good night's sleep. While some guests mention minor issues such as bed size and occasional discomfort, the overall sentiment remains favorable.
For business travelers, Leo House offers an outstanding price-quality ratio with convenient access to business offices and meeting facilities. The availability of a dedicated business room, multiple WiFi access points and conference rooms adds to its appeal. The quiet ambiance and accommodating common areas make it a suitable choice for work-related stays.
In summary, Leo House stands out as a strategically situated, value-for-money hotel in Manhattan, blending convenience, safety, historical charm and warm hospitality. Whether for leisure or business, it offers a satisfying and comfortable experience for visitors exploring New York City. Show more
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Categories
Cheap Hotel
Leo House offers simple, clean accommodation at an affordable price. It is a straightforward option for budget-conscious travelers seeking a no-frills stay.
Family Friendly Hotel
Hotel near Nightlife Spots
Business Hotel
3-Star Hotel
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? Other Check out only
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 4 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? No
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? No
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? No
Do you offer contactless delivery for in-room dining? No
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? No
Has the hotel closed during the pandemic? Yes Reopening Date: 06/01/2020
Single Room with Shared BathroomThis room features a private toilet and sink. There is access to a shared shower.
Children under the age of 5 may stay in this room with their parent. Over the age of 5 would require booking an additional room.
Single Room with Private BathroomThis room features cable TV and a private bathroom.
Children under the age of 5 may stay in this room with their parent. Over the age of 5 would require booking an additional room.
Double Room with Shared BathroomThis room features a private toilet and sink. There is access to a shared shower.
Please note that guests will get 2 twin beds, based on availability at the time of arrival.
Children under the age of 5 may stay in this room with their parents. Over the age of 5 would require booking an additional room.
Double Room with Private BathroomThis room features cable TV and a private bathroom.
Please note that guests will either get a double bed or 2 twin beds, based on availability at the time of arrival.
Children under the age of 5 may stay in this room with their parents. Over the age of 5 would require booking an additional room.
Standard Double Room with Shared BathroomThis air-conditioned double room is comprised of a flat-screen TV with cable channels and a shared bathroom. The unit has 1 bed.
Standard Double RoomThis air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Guest Reviews
7.9
Good
Location
Leo House boasts an exceptional location in the heart of Chelsea, one of Manhattan's most desirable neighborhoods. Guests consistently praise its proximity to numerous attractions and transportation hubs, making it an ideal base for exploring New York City. Just steps away from several subway lines, the hotel allows for easy access to major sights including Times Square, Madison Square Garden, the High Line and the Empire State Building. The nearby Penn Train Station adds another layer of convenience for travelers.
The location is described as safe, central and close to a plethora of dining options, shops and iconic landmarks. This makes it perfect for both casual tourists and business travelers alike. With a direct metro connection to JFK Airport and a 15-minute walk to Midtown, the ease of transportation is unparalleled.
Many guests also appreciate the historical charm and atmosphere of the hotel, along with the courteous and friendly staff. Despite being in a bustling area, the location is often noted for its calm and quiet environment, providing a peaceful retreat after a busy day in the city.
In summary, Leo House offers a strategically situated, value-for-money stay in Manhattan, blending convenience, safety and historical charm, making it a top choice for visitors looking to explore New York City.
Breakfast
Leo House consistently receives high praise for its breakfast offerings, which guests describe as abundant, varied and tasty. Breakfast is provided as a complimentary service from Monday to Friday, which many find to be a generous and welcome inclusion. The breakfast spread typically includes fresh fruits, eggs, bacon, sausage, bagels, coffee and other essentials with a special mention of the delicious waffles that can be made fresh daily.
Guests appreciate the hearty and well-maintained buffet, noting its ability to cater to a range of tastes with both sweet and savory options. Many describe it as a delightful and substantial way to start the day, often exceeding expectations for a hotel breakfast. The breakfast area itself is often praised for its friendly atmosphere and thoughtful service, contributing to a pleasant morning routine.
Despite the overwhelmingly positive feedback, some reviews indicate that breakfast options are limited on weekends, which can be disappointing for guests staying over those days. Additionally, a few comments mention the use of disposable dishes and a desire for a bit more variety. However, these minor drawbacks do little to overshadow the general consensus that the breakfast at Leo House is a significant highlight of the stay, providing great value for money and a satisfying start to the day.
Rooms
Leo House offers a practical stay with a focus on cleanliness, comfort and simplicity, making it an excellent value for the price in New York City. The rooms are generally small and modest, reflecting an old-fashioned charm with basic but functional amenities. Many guests appreciated the quiet and peaceful environment, especially those whose rooms faced the backyard or were located on higher floors. Despite their dated appearance, the rooms were consistently reported as clean, functional and comfortable with adequate heating and cooling.
Natural light and spaciousness were notable highlights for rooms on higher floors or those with large windows. The beds received positive comments for their comfort and facilities such as wardrobes, lockers and good water pressure in shared showers were appreciated. While the shared bathrooms and older decor required some upgrading and modernization, the overall sentiment was that the accommodations met the essential needs of guests.
Though some found the rooms to require refurbishment and noted occasional maintenance issues, the cleanliness and functionality remained intact. The hotel’s vintage and no-frills approach appealed to those seeking a secure, budget-friendly option in a prime NYC location. The frequent cleaning and well-kept common areas highlighted the hotel’s commitment to providing a pleasant stay. Despite its simplicity, Leo House managed to ensure that guests had everything they needed for a comfortable, if basic, accommodation experience.
Beds
The reviews for the beds at Leo House highlight a generally positive experience for guests, emphasizing comfort and cleanliness. The beds are frequently described as comfortable with many reviewers noting very comfortable and cozy beds. The quality of the bedding is often praised with mentions of clean and soft sheets, good quality pillows and soft mattresses. Guests appreciated that the beds were always made and found the rooms to be clean and quiet. There's a consensus that the beds contribute to a good night's sleep.
However, a few guests mentioned some issues such as beds being too small or narrow and occasional discomfort due to hard or lumpy mattresses. But these complaints are vastly outnumbered by positive remarks. Some found the beds a bit outdated but still comfortable enough. Overall, the bed quality at Leo House is seen as satisfactory and suitable for a cozy stay.
Cleanliness
The reviews for Leo House highlight a generally positive perception of the hotel's cleanliness. Guest feedback frequently mentions that rooms and common areas are well-maintained and clean, often described as spotless. Many guests found the rooms comfortable despite somewhat dated decor and a basic setup. The hotel's showers and bathrooms are repeatedly noted for their cleanliness, though occasional concerns about maintenance and less frequent room cleaning were raised. Some shared spaces received mixed reviews with a few guests indicating areas that could benefit from better upkeep.
While the hotel's age shows in some of its fixtures and furnishings, it does not seem to detract significantly from the overall standard of cleanliness. Guests appreciated the reliable housekeeping and felt secure during their stay. Despite a few mentions of less-than-ideal smells or infrequent cleaning, the consistent praise for cleanliness and comfort stands out. Many reviewers concluded that the hotel offers good value, especially given its practical and functional environment.
Staff
The staff at Leo House receive overwhelmingly positive feedback from guests, reflecting a high level of friendliness and helpfulness. Visitors frequently commend the staff for being extremely friendly, warm and accommodating. Reception is staffed 24/7, ensuring that guests receive attentive service at any hour. Specific members of the staff, such as George and Maycon, are mentioned for their exceptional service and kindness.
Guests find the front desk personnel particularly efficient, informative and welcoming, often highlighting the seamless check-in and check-out processes. The cleaning staff is noted for their diligence and the visible cleanliness of the rooms. Service with a smile seems to be a staple at the hotel with many guests appreciating the positive and warm demeanor of the employees.
The efforts to meet and exceed guests' needs are evident, as staff members are often described as going above and beyond to ensure a pleasant stay. They are seen as knowledgeable and ready to offer practical advice about local travel and other inquiries.
While there are occasional mentions of less favorable interactions, the overall consensus paints a picture of a dedicated team committed to providing excellent hospitality. Whether it's professional demeanor, courteous behavior or simply a welcoming smile, the staff at Leo House consistently leave a positive impression on their guests.
Wi-Fi
Guests at Leo House have mixed feelings about the Wi-Fi service. On the positive side, many reviews praise the Wi-Fi for being free, stable and generally effective, especially within the rooms where each room has its own router ensuring a reliable and fast connection. Some guests reported excellent or superb Wi-Fi service and a strong, high-speed internet connection.
However, there are also several areas where the Wi-Fi service could use improvement. Numerous guests experienced slow internet speeds, weak signals or intermittent connectivity. A few reviews mentioned that the Wi-Fi was simply not good, citing specific issues like poor connections and outdated equipment. Some guests also noted a lack of instructions on how to connect to the Wi-Fi, which led to confusion.
Though the Wi-Fi service is generally sufficient for basic browsing and simple tasks, it may not be ideal for those needing a robust connection for work or streaming. The complimentary Wi-Fi is a definite perk, but it seems there is room for enhancement to ensure a more consistent and faster experience for all guests.
Family
Leo House offers an ideal retreat for families visiting New York, as evidenced by numerous positive reviews highlighting its family-friendly environment. Guests consistently praise the hotel for its warm, family-like atmosphere and secure, peaceful setting. The property provides various family-oriented amenities, including family suites and rooms designed to accommodate up to four guests, making it a great value for average-sized families.
The ambiance is often described as comfortable and homey with attentive staff contributing to an exceptional stay. Security is a notable feature, allowing guests to feel safe throughout their visit. Families appreciate the quiet, calm surroundings, which offer a respite from the bustling city.
Leo House excels in offering a unique, family-run hospitality experience, ensuring guests feel at home. The environment is perfectly suited for family reunions and trips, making it a highly recommended choice for those traveling with children. Despite occasional issues, the overall sentiment remains overwhelmingly positive, positioning Leo House as an excellent choice for a family getaway.
Nightlife
Leo House enjoys a prime location in the Chelsea neighborhood, which strikes a balance between lively nightlife and a serene, pleasant atmosphere. Guests appreciate the bubble of tranquility that Leo House offers, ensuring a calm and quiet stay even amidst the bustling nightlife. The hotel's proximity to both Midtown and The Village provides convenient access to public transportation, making it easy to explore various parts of the city, including Times Square.
There are plenty of bars, restaurants and cafes surrounding the hotel, providing ample dining and entertainment options. Notable nearby attractions like the High Line are within walking distance, adding to the hotel's appeal for those looking to experience the best of New York City. Despite being in a busy area, the hotel maintains a lovely atmosphere and quiet rooms, ensuring a restful stay for guests.
Overall, Leo House stands out as a great spot for those wanting to be near vibrant nightlife while enjoying a peaceful retreat.
Business
Leo House offers a compelling option for business travelers seeking a balance of affordability and essential amenities. Numerous reviews highlight its exceptional price-quality ratio, particularly noted by travelers from Argentina. The value for money is consistently praised with guests appreciating the dedicated business room, multiple WiFi access points and the availability of conference rooms and meeting facilities.
The location of Leo House is frequently mentioned as convenient, providing easy access to business offices and meetings, which is ideal for both local and international business purposes. Guests have also remarked on the cleanliness, free breakfast and prompt staff services, adding to the overall positive business travel experience.
Additionally, the ambiance is described as relatively quiet, contributing to a conducive working environment. Common areas such as the lobby and a small garden are noted as convenient spots for meetings. All in all, Leo House stands out as a business-friendly hotel offering great value for money with its accommodating practices, reliable amenities and strategic location.
No, Leo House doesn't have any pool.
No, a spa isn't available at Leo House.
No, Leo House doesn't allow dogs.
No, parking facilities aren't available at Leo House.