LUMA Hotel - Times Square
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Summary of reviewsLUMA Hotel - Times Square is highly praised for its prime location in Midtown Manhattan, offering guests excellent proximity to iconic landmarks like Times Square, Bryant Park and Central Park, as well as major subway stations, making it an ideal base for exploring New York City. Despite being in the bustling city center, the hotel maintains a tranquil ambiance, providing restful nights away from the city’s noise.
The hotel’s staff consistently receive commendations for their friendliness and attentiveness, enhancing the overall welcoming atmosphere. Guests appreciate the modern and clean facilities with rooms frequently described as stylish, comfortable and well-maintained. Although rooms are noted to be on the smaller side, they are spacious by New York City standards and thoughtfully designed with useful amenities like mini-fridges, Nespresso machines and noise-canceling devices. The beds, ranging from queen to king sizes, are particularly noted for their comfort, contributing significantly to restful stays.
Cleanliness is a standout feature with guests frequently praising the spotless condition of both the rooms and common areas. Housekeeping is thorough and attentive, ensuring a high level of hygiene throughout the hotel. The modern decor and well-maintained amenities add to the positive ambiance, making for a comfortable and inviting environment.
Guests have mixed opinions on the breakfast experience. While many highlight the delicious and varied offerings, especially the fresh pastries and American breakfast staples, some find it falls short compared to European standards and is overpriced at roughly $25 per person. Attentive breakfast staff, particularly individuals like Ron, enhance the overall dining experience. Dinner at the hotel’s Italian restaurant and the Apertibar receives high praise for its quality and ambiance, though the menu can feel limited for breakfast and vegetarians.
Family travelers find LUMA Hotel - Times Square accommodating with spacious rooms and thoughtful amenities for children, such as kid-sized slippers and robots delivering teddy bears. The prime location and quiet rooms further contribute to making the hotel a favorable choice for families visiting New York City.
The hotel provides free WiFi, which generally receives positive reviews for its speed and reliability, though some guests encounter connectivity issues and limitations, such as the need to fill out a web form each time they access the network.
Parking services at the hotel, though efficient and well-operated by friendly valet staff, are noted as being expensive with valet service priced at $100 per night. Self-parking options, while available, are less convenient due to their distance from the hotel.
Overall, LUMA Hotel - Times Square is highly regarded for its unbeatable location, exceptional staff and modern, clean accommodations, making it a top choice for leisure and business travelers alike, as well as families seeking a comfortable and convenient stay in the heart of New York City.
Categories
The hotel’s staff consistently receive commendations for their friendliness and attentiveness, enhancing the overall welcoming atmosphere. Guests appreciate the modern and clean facilities with rooms frequently described as stylish, comfortable and well-maintained. Although rooms are noted to be on the smaller side, they are spacious by New York City standards and thoughtfully designed with useful amenities like mini-fridges, Nespresso machines and noise-canceling devices. The beds, ranging from queen to king sizes, are particularly noted for their comfort, contributing significantly to restful stays.
Cleanliness is a standout feature with guests frequently praising the spotless condition of both the rooms and common areas. Housekeeping is thorough and attentive, ensuring a high level of hygiene throughout the hotel. The modern decor and well-maintained amenities add to the positive ambiance, making for a comfortable and inviting environment.
Guests have mixed opinions on the breakfast experience. While many highlight the delicious and varied offerings, especially the fresh pastries and American breakfast staples, some find it falls short compared to European standards and is overpriced at roughly $25 per person. Attentive breakfast staff, particularly individuals like Ron, enhance the overall dining experience. Dinner at the hotel’s Italian restaurant and the Apertibar receives high praise for its quality and ambiance, though the menu can feel limited for breakfast and vegetarians.
Family travelers find LUMA Hotel - Times Square accommodating with spacious rooms and thoughtful amenities for children, such as kid-sized slippers and robots delivering teddy bears. The prime location and quiet rooms further contribute to making the hotel a favorable choice for families visiting New York City.
The hotel provides free WiFi, which generally receives positive reviews for its speed and reliability, though some guests encounter connectivity issues and limitations, such as the need to fill out a web form each time they access the network.
Parking services at the hotel, though efficient and well-operated by friendly valet staff, are noted as being expensive with valet service priced at $100 per night. Self-parking options, while available, are less convenient due to their distance from the hotel.
Overall, LUMA Hotel - Times Square is highly regarded for its unbeatable location, exceptional staff and modern, clean accommodations, making it a top choice for leisure and business travelers alike, as well as families seeking a comfortable and convenient stay in the heart of New York City.
Family Friendly Hotel
The hotel has a robot butler called Alina, which can deliver goodies straight to your room, including games, tickets for Le Carrousel at nearby Bryant Park, and a list of local child-friendly activities and attractions.
4-Star Hotel
Located in Times Square, this hotel offers modern accommodations and excellent service. Its central location makes it a convenient base for exploring the city.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Romantic Hotel
Hotel with Parking
Accessible Hotel
Guest Reviews
LUMA Hotel – Times Square boasts a prime location that consistently earns high praise from guests. Situated right in the heart of Midtown Manhattan, it offers exceptional proximity to iconic landmarks and attractions. Guests appreciate being just a short walk from Times Square, Bryant Park and various subway stations, making it an ideal base for exploring New York City. The convenience of having major tourist spots like Central Park, MOMA and 5th Avenue within easy reach enhances the appeal.
Despite its central location, the hotel maintains a quiet ambiance, allowing for restful nights away from the city's hustle and bustle. The nearby subway stations provide access to virtually all parts of Manhattan and beyond, ensuring that guests can navigate the city with ease.
The staff consistently receive commendations for their friendliness and attentiveness, contributing to an overall comfortable and welcoming atmosphere. Cleanliness and modern facilities are also frequently highlighted with guests noting the spacious and well-maintained rooms.
In summary, LUMA Hotel – Times Square offers an unbeatable location that is both central and peaceful, making it a top choice for visitors looking to explore the vibrant city of New York while enjoying comfortable accommodations and excellent service.
Guests at LUMA Hotel - Times Square offer a mixed bag of opinions on the breakfast experience, focusing largely on its positives. Many reviews highlight the breakfast as delicious with particular praise for its fresh pastries and generally high quality. Words like varied, plentiful and substantial frequently describe the offerings with some guests appreciating the classic American breakfast components such as scrambled eggs and bacon.
Several guests enjoyed the inclusion of breakfast in their room rate, finding it a convenient start to their day. Special mentions go to the attentive breakfast staff, particularly Ron, who enhanced the overall dining experience with their exceptional service.
However, the breakfast does face criticism for its inconsistency and occasional lack of variety, some noting it becomes repetitive, especially during longer stays. While some find the breakfast meets American standards, others feel it falls short compared to European expectations. There are calls for more savory options and a la carte choices like omelets and waffles. The cost of breakfast, set at around $25 per person, is also a recurring point of contention with some guests feeling it's overpriced for what is offered.
Despite this, the overall sentiment leans towards satisfaction with many guests finding the breakfast a pleasant part of their stay at LUMA Hotel - Times Square.
LUMA Hotel - Times Square boasts a high-quality dining experience that leaves many guests pleased with their meals. The hotel's Italian restaurant, open in the evenings, is particularly well-regarded for its tasty pasta dishes and delightful pizzas. The restaurant's atmosphere is described as comfortable and convenient, making it a suitable choice for dinner, especially after long days exploring New York.
Guests highlight the Apertibar, praising its excellent food and fabulous cocktails. The happy hour, featuring a complimentary Aperol spritz or Prosecco between 4 and 6 PM, creates a friendly and enjoyable atmosphere for evening relaxation. The bar and restaurant receive commendations for their convenience and quality with some noting that their meals here were among their favorites of the week.
However, some reviews pointed out that the menu at the restaurant is somewhat limited, particularly for breakfast and vegetarians might need to look elsewhere for a broader selection. The dining space can also feel a bit restricted at times. Despite these minor drawbacks, many guests express satisfaction with the service and food quality.
The hotel’s efforts to provide a cozy and welcoming environment extend to the lobby and bar area, although some guests feel the bar closes too early and occasionally lacks an inviting ambiance. Despite these occasional hiccups, the majority of diners at the LUMA Hotel find the experience enjoyable and recommend the restaurant for a satisfying meal during their stay in Times Square.
LUMA Hotel - Times Square has garnered praise for its comfortable, clean and well-maintained rooms. Despite some feedback about room size being on the smaller side, especially for families or larger groups, many guests highlighted that the rooms are spacious by New York City standards. The rooms are frequently described as modern, stylish and equipped with useful amenities like mini-fridges, Nespresso machines and noise-canceling devices, ensuring a quiet and restful stay. The beds, including king and queen sizes, are particularly noted for their comfort.
The hotel maintains a high standard of cleanliness; rooms are cleaned daily and often described in guest reviews as spotless. Bathrooms are also a highlight with descriptions of being clean, modern and well-equipped.
Many guests found the lack of views from some rooms to be a minor drawback, particularly those facing inner courtyards or walls. Limited natural light in certain rooms was another point of mention. However, rooms on higher floors often offer beautiful views of the city and iconic landmarks such as Times Square.
The functional and thoughtful layout of the rooms, despite their size, has been well-received, providing ample storage and an efficient use of space. The hotel's location near Times Square is another significant advantage, offering easy access to various attractions and amenities in the heart of Manhattan. Overall, LUMA Hotel - Times Square offers a comfortable, clean and convenient stay with a modern flair, making it a strong choice for both leisure and business travelers.
The beds at LUMA Hotel - Times Square have garnered widespread praise for their remarkable comfort. Numerous guests have highlighted the exceptional quality of the mattresses, describing them as firm yet supportive, which is particularly suitable for those with sensitive backs. The bedding, including pillows and sheets, has been repeatedly noted for its plushness and ability to facilitate a restful night’s sleep. Visitors consistently commend the hotel for providing clean and well-maintained beds with options ranging from queen-size to spacious king-size beds. Even the pull-out sofas have been mentioned as surprisingly comfortable. Many reviews emphasize the beds' ability to ensure a peaceful and undisturbed rest, contributing to a refreshing hotel stay. Overall, the bedding at LUMA Hotel - Times Square appears to meet high standards of comfort and cleanliness, significantly enhancing the guest experience.
Situated just steps away from the bustling Times Square, LUMA Hotel has garnered extensive praise for its impeccable cleanliness. Virtually every guest review highlights the spotless condition of the hotel, noting that both rooms and common areas are maintained with high standards of hygiene. Visitors often commend the housekeeping staff for their attentive and thorough service, ensuring that rooms are refreshed and cleaned daily to an outstanding degree.
Guests consistently describe the rooms as very clean and modern with several commenting on the comfortable and stylish furnishings. The overall environment is labeled as extremely clean, from the sparkling bathrooms to the immaculate public spaces. Fresh towels and well-kept amenities add to the sense of cleanliness and comfort throughout the stay. Despite its close proximity to the busy streets of Times Square, the hotel manages to maintain a peaceful and pristine atmosphere.
The decor is modern and well-kept, contributing to a fresh and inviting ambiance. Reviews also mention that the rooms are not only clean but also spacious and comfortable, making for a pleasant and restful experience. In summary, LUMA Hotel - Times Square stands out for its top-notch cleanliness, modern design and the diligent upkeep of all its facilities.
Guests at LUMA Hotel - Times Square consistently rave about the exceptional service and warmth demonstrated by the hotel's staff. From the friendly and helpful front desk team to the attentive and kind doormen, the overall staff is described as superb, professional and always eager to assist. Guests frequently highlight individual employees, such as Ron, Destiny, Iris and Jessie, for their outstanding hospitality, going above and beyond to ensure a memorable stay.
Whether it's the courteous reception staff, the accommodating bar and restaurant workers or the always-smiling housekeeping team, the staff's professionalism and willingness to help significantly enhance the guest experience. Many reviews specifically mention the personal touches and prompt service with staff members consistently checking in and making guests feel welcome.
Despite a few minor hiccups, like occasional billing errors or slow responses to specific requests, the overwhelming sentiment is one of high praise for the staff's dedication and friendliness. The hotel's environment is framed by a combination of efficiency, warmth and a strong sense of care with particular employees frequently receiving special mentions for their exceptional contributions.
Overall, guests commend the LUMA Hotel staff for their cheerful demeanor, readiness to assist and the positive, welcoming atmosphere they create, which leaves a lasting impression and contributes significantly to the hotel's strong reputation.
LUMA Hotel - Times Square offers free WiFi for guests, which has garnered mixed reviews. On the positive side, many guests reported a strong, reliable and fast connection with no issues during their stay. They appreciated the efficient WiFi service that allowed seamless streaming of Netflix and other activities. High-speed internet access and consistent connectivity were praised with top ratings for quality.
However, not all experiences were positive. Some guests faced limitations and connectivity issues, particularly with the need to fill out a web form each time they wanted to access the WiFi, as well as a limit of five devices per room. There were mentions of slow internet speeds and intermittent connection problems. The WiFi also reportedly stops working automatically upon guest checkout, adding to the inconvenience for some.
Overall, while many found the WiFi service at LUMA Hotel - Times Square efficient and reliable, others encountered challenges that detracted from their experience.
LUMA Hotel - Times Square provides an overall convenient, though somewhat pricey, parking experience for its guests. While the hotel does not have on-site parking, it offers a valet service that guests found to be well-communicated, friendly and efficient. The valet staff were noted for their amiability and helpfulness, assisting with parking and even managing luggage on the last day after key return.
However, parking comes at a steep cost with valet service priced at USD 100.00 per night. Some guests mentioned that self-parking options are available, but they are located far from the hotel, leading to less convenience. There are also mentions of affiliated parking garages nearby, though availability can be an issue.
Despite the high prices and some logistical drawbacks, the valet parking service generally made the parking process easy and stress-free for many guests, contributing to an overall positive experience.
LUMA Hotel - Times Square has garnered positive feedback for its family-friendly environment, making it a suitable choice for those traveling with children. Guests praised the clean, comfortable and spacious rooms, which offer enough space for families of various sizes, including accommodations that fit four people comfortably. The presence of rooms with two king beds and family suites with appropriate fixtures ensure convenience for families.
The hotel's modern touch, such as robots delivering teddy bears and gifts to children, was enjoyed and appreciated by the younger guests. Additionally, the hotel provides kid-sized slippers and other extra amenities for children, enhancing their stay. While some feedback mentioned a desire for more kid-specific amenities, the overall family-oriented atmosphere and friendly staff contributed to a welcoming experience.
LUMA Hotel's prime location near Times Square means that families can easily explore New York City's attractions with proximity to nearby restaurants and public transport options like trains. The quiet rooms allow for restful nights, ensuring an excellent base for exploring the city. Breakfast offerings were noted to cater to dietary restrictions, making it easier for families with specific needs.
Overall, LUMA Hotel - Times Square is highly recommended for families seeking a central, clean and comfortable place to stay while visiting New York City. The staff's helpfulness and the hotel's thoughtful amenities make it an ideal choice for family vacations.
LUMA Hotel - Times Square is a four-star establishment that generally lives up to its rating, providing guests with modern amenities and a convenient location. Visitors frequently commend the hotel's cleanliness with rooms described as spacious, well-designed and extremely clean. The staff receive high praise for their friendliness and helpfulness, contributing significantly to the positive experience. The hotel’s proximity to Bryant Park enhances its appeal, making it an excellent choice for travelers seeking easy access to one of New York City's iconic spots.
Breakfast, though often praised as top-notch by some, has divided opinions with a few guests feeling it does not meet four-star expectations due to its monotonous selection. The absence of complimentary water and amenities like slippers is noted as an area for improvement, which some visitors found surprising for a hotel of this caliber. Despite these minor shortcomings, the LUMA Hotel is frequently lauded for its value for money in comparison to other similarly-rated hotels.
Overall, the hotel strikes a fine balance between offering a modern, clean environment and maintaining a slightly upscale feel. Many guests find it worth the price, praising the high-tech facilities and the excellent service provided. While some aspects like the breakfast might not completely align with the four-star standard, the positive aspects such as the excellent location, cleanliness and friendly staff make it a solid choice for those visiting Times Square.
LUMA Hotel - Times Square receives high marks for its accessibility features, making it an excellent choice for guests with disabilities. The hotel's front desk and elevators are noted for being easily accessible and always available with quick, efficient elevator service that stands out compared to other hotels in the city. The modern decor and refurbished atmosphere add to the overall positive experience, while the location is praised for its proximity to nearby attractions, subway stations and notable areas like Bryant Park, Times Square and Koreatown.
The hotel staff is described as attentive and super friendly, consistently available to assist with accessibility needs. Guests highlight the accessible entrance, restaurant and bathrooms, along with accessible signage throughout the property. The staff's extra efforts, such as helping unload rental cars, further enhance the accessible experience.
Valet parking, easy access to the gym and proximity to subway lines make exploring the city hassle-free. The hotel even caters to specific needs, such as providing comfortable sleeper sofas and bedding suitable for those with back problems. While some guests mentioned that the rooms and beds could be a bit small for larger groups, they generally found it manageable.
In summary, LUMA Hotel's exceptional accessibility, supported by a convenient location and dedicated staff, makes it a standout choice for travelers with disabilities looking to explore New York City comfortably.
LUMA Hotel - Times Square has received positive feedback from guests, particularly honeymooners. The hotel offers a welcoming and romantic atmosphere, making it an ideal choice for those celebrating special occasions. Many guests highlight the honeymoon suite along with special honeymoon services that enhance their stay. The hotel's friendly attention to detail and deluxe facilities contribute to a wonderful experience. Despite some who felt their expectations were not fully met, most find the nice new rooms and overall ambiance great for romantic dates and honeymoons. With its focus on creating memorable stays, LUMA Hotel - Times Square is a popular option for couples seeking a romantic getaway.
Nestled in the heart of New York City, LUMA Hotel - Times Square offers a blend of elegance and modern luxury that sets it apart from many other accommodations. From its contemporary design and upscale decor to the spotless cleanliness and luxurious amenities, this hotel truly embodies a four-star experience. Guests are consistently impressed by the sophisticated furnishings and premium feel. The atmosphere is further elevated by high-end features such as Dyson hairdryers, Etro toiletries and neatly organized Pack 'n Plays for families.
The spacious rooms, adorned with luxury bedding and sleek, modern designs, make for a comfortable and lavish stay. Those who appreciate attention to detail will find the hotel's accessories, like robes and slippers, to be typically luxurious. Furthermore, the top-notch service exceeds expectations, showing the hotel’s dedication to hospitality. Guests laud the friendly staff and the high level of security, which enhances the overall sense of exclusivity.
Happy hour at the hotel proves to be a delightful prelude to an evening out, offering free drinks that add an extra touch of pampering to the stay. The breakfast is noted for its quality, contributing to the overall luxurious feel of the experience. Moreover, LUMA Hotel's prime location means everything you need is within walking distance, making it an excellent base for exploring the city.
The hotel also integrates modern conveniences and high-tech features, including automated services and roll-down shades, ensuring that the guests' stays are as effortless as they are elegant. Overall, LUMA Hotel - Times Square not only meets but often exceeds the expectations of its guests, delivering a luxurious, high-end experience that is hard to beat.
LUMA Hotel - Times Square impressively captures the essence of romance, making it the ideal destination for couples seeking an intimate and memorable escape. Its prime location near Times Square's multiple subway lines offers convenience, while still providing a serene, romantic retreat. Guests frequently commend the hotel's perfect romantic ambiance, which is perfect for special occasions. The quiet, spacious rooms offer a peaceful setting, making it an ideal couple’s retreat. The cozy hotel bar, noted for its super cozy and romantic atmosphere, adds to the overall intimate experience.
The staff's welcoming demeanor enhances the romantic vibe, ensuring stays that are both joyful and serene. Those looking for a romantic getaway or celebrating significant anniversaries, like a 60th birthday, find it especially delightful. The calmness of the surroundings allows for a quiet evening, adding to the intimate and romantic atmosphere. Overall, LUMA Hotel - Times Square stands out as a perfect destination for romance, offering guests a delightful blend of intimacy, calmness and prime location.
Location Show Map
Location
Despite its central location, the hotel maintains a quiet ambiance, allowing for restful nights away from the city's hustle and bustle. The nearby subway stations provide access to virtually all parts of Manhattan and beyond, ensuring that guests can navigate the city with ease.
The staff consistently receive commendations for their friendliness and attentiveness, contributing to an overall comfortable and welcoming atmosphere. Cleanliness and modern facilities are also frequently highlighted with guests noting the spacious and well-maintained rooms.
In summary, LUMA Hotel – Times Square offers an unbeatable location that is both central and peaceful, making it a top choice for visitors looking to explore the vibrant city of New York while enjoying comfortable accommodations and excellent service.
Breakfast
Several guests enjoyed the inclusion of breakfast in their room rate, finding it a convenient start to their day. Special mentions go to the attentive breakfast staff, particularly Ron, who enhanced the overall dining experience with their exceptional service.
However, the breakfast does face criticism for its inconsistency and occasional lack of variety, some noting it becomes repetitive, especially during longer stays. While some find the breakfast meets American standards, others feel it falls short compared to European expectations. There are calls for more savory options and a la carte choices like omelets and waffles. The cost of breakfast, set at around $25 per person, is also a recurring point of contention with some guests feeling it's overpriced for what is offered.
Despite this, the overall sentiment leans towards satisfaction with many guests finding the breakfast a pleasant part of their stay at LUMA Hotel - Times Square.
Dinner
Guests highlight the Apertibar, praising its excellent food and fabulous cocktails. The happy hour, featuring a complimentary Aperol spritz or Prosecco between 4 and 6 PM, creates a friendly and enjoyable atmosphere for evening relaxation. The bar and restaurant receive commendations for their convenience and quality with some noting that their meals here were among their favorites of the week.
However, some reviews pointed out that the menu at the restaurant is somewhat limited, particularly for breakfast and vegetarians might need to look elsewhere for a broader selection. The dining space can also feel a bit restricted at times. Despite these minor drawbacks, many guests express satisfaction with the service and food quality.
The hotel’s efforts to provide a cozy and welcoming environment extend to the lobby and bar area, although some guests feel the bar closes too early and occasionally lacks an inviting ambiance. Despite these occasional hiccups, the majority of diners at the LUMA Hotel find the experience enjoyable and recommend the restaurant for a satisfying meal during their stay in Times Square.
Rooms
The hotel maintains a high standard of cleanliness; rooms are cleaned daily and often described in guest reviews as spotless. Bathrooms are also a highlight with descriptions of being clean, modern and well-equipped.
Many guests found the lack of views from some rooms to be a minor drawback, particularly those facing inner courtyards or walls. Limited natural light in certain rooms was another point of mention. However, rooms on higher floors often offer beautiful views of the city and iconic landmarks such as Times Square.
The functional and thoughtful layout of the rooms, despite their size, has been well-received, providing ample storage and an efficient use of space. The hotel's location near Times Square is another significant advantage, offering easy access to various attractions and amenities in the heart of Manhattan. Overall, LUMA Hotel - Times Square offers a comfortable, clean and convenient stay with a modern flair, making it a strong choice for both leisure and business travelers.
Beds
Cleanliness
Guests consistently describe the rooms as very clean and modern with several commenting on the comfortable and stylish furnishings. The overall environment is labeled as extremely clean, from the sparkling bathrooms to the immaculate public spaces. Fresh towels and well-kept amenities add to the sense of cleanliness and comfort throughout the stay. Despite its close proximity to the busy streets of Times Square, the hotel manages to maintain a peaceful and pristine atmosphere.
The decor is modern and well-kept, contributing to a fresh and inviting ambiance. Reviews also mention that the rooms are not only clean but also spacious and comfortable, making for a pleasant and restful experience. In summary, LUMA Hotel - Times Square stands out for its top-notch cleanliness, modern design and the diligent upkeep of all its facilities.
Staff
Whether it's the courteous reception staff, the accommodating bar and restaurant workers or the always-smiling housekeeping team, the staff's professionalism and willingness to help significantly enhance the guest experience. Many reviews specifically mention the personal touches and prompt service with staff members consistently checking in and making guests feel welcome.
Despite a few minor hiccups, like occasional billing errors or slow responses to specific requests, the overwhelming sentiment is one of high praise for the staff's dedication and friendliness. The hotel's environment is framed by a combination of efficiency, warmth and a strong sense of care with particular employees frequently receiving special mentions for their exceptional contributions.
Overall, guests commend the LUMA Hotel staff for their cheerful demeanor, readiness to assist and the positive, welcoming atmosphere they create, which leaves a lasting impression and contributes significantly to the hotel's strong reputation.
Wi-Fi
However, not all experiences were positive. Some guests faced limitations and connectivity issues, particularly with the need to fill out a web form each time they wanted to access the WiFi, as well as a limit of five devices per room. There were mentions of slow internet speeds and intermittent connection problems. The WiFi also reportedly stops working automatically upon guest checkout, adding to the inconvenience for some.
Overall, while many found the WiFi service at LUMA Hotel - Times Square efficient and reliable, others encountered challenges that detracted from their experience.
Parking
However, parking comes at a steep cost with valet service priced at USD 100.00 per night. Some guests mentioned that self-parking options are available, but they are located far from the hotel, leading to less convenience. There are also mentions of affiliated parking garages nearby, though availability can be an issue.
Despite the high prices and some logistical drawbacks, the valet parking service generally made the parking process easy and stress-free for many guests, contributing to an overall positive experience.
Family
The hotel's modern touch, such as robots delivering teddy bears and gifts to children, was enjoyed and appreciated by the younger guests. Additionally, the hotel provides kid-sized slippers and other extra amenities for children, enhancing their stay. While some feedback mentioned a desire for more kid-specific amenities, the overall family-oriented atmosphere and friendly staff contributed to a welcoming experience.
LUMA Hotel's prime location near Times Square means that families can easily explore New York City's attractions with proximity to nearby restaurants and public transport options like trains. The quiet rooms allow for restful nights, ensuring an excellent base for exploring the city. Breakfast offerings were noted to cater to dietary restrictions, making it easier for families with specific needs.
Overall, LUMA Hotel - Times Square is highly recommended for families seeking a central, clean and comfortable place to stay while visiting New York City. The staff's helpfulness and the hotel's thoughtful amenities make it an ideal choice for family vacations.
4 Star
Breakfast, though often praised as top-notch by some, has divided opinions with a few guests feeling it does not meet four-star expectations due to its monotonous selection. The absence of complimentary water and amenities like slippers is noted as an area for improvement, which some visitors found surprising for a hotel of this caliber. Despite these minor shortcomings, the LUMA Hotel is frequently lauded for its value for money in comparison to other similarly-rated hotels.
Overall, the hotel strikes a fine balance between offering a modern, clean environment and maintaining a slightly upscale feel. Many guests find it worth the price, praising the high-tech facilities and the excellent service provided. While some aspects like the breakfast might not completely align with the four-star standard, the positive aspects such as the excellent location, cleanliness and friendly staff make it a solid choice for those visiting Times Square.
Accessible
The hotel staff is described as attentive and super friendly, consistently available to assist with accessibility needs. Guests highlight the accessible entrance, restaurant and bathrooms, along with accessible signage throughout the property. The staff's extra efforts, such as helping unload rental cars, further enhance the accessible experience.
Valet parking, easy access to the gym and proximity to subway lines make exploring the city hassle-free. The hotel even caters to specific needs, such as providing comfortable sleeper sofas and bedding suitable for those with back problems. While some guests mentioned that the rooms and beds could be a bit small for larger groups, they generally found it manageable.
In summary, LUMA Hotel's exceptional accessibility, supported by a convenient location and dedicated staff, makes it a standout choice for travelers with disabilities looking to explore New York City comfortably.
Honeymoon
Luxury
The spacious rooms, adorned with luxury bedding and sleek, modern designs, make for a comfortable and lavish stay. Those who appreciate attention to detail will find the hotel's accessories, like robes and slippers, to be typically luxurious. Furthermore, the top-notch service exceeds expectations, showing the hotel’s dedication to hospitality. Guests laud the friendly staff and the high level of security, which enhances the overall sense of exclusivity.
Happy hour at the hotel proves to be a delightful prelude to an evening out, offering free drinks that add an extra touch of pampering to the stay. The breakfast is noted for its quality, contributing to the overall luxurious feel of the experience. Moreover, LUMA Hotel's prime location means everything you need is within walking distance, making it an excellent base for exploring the city.
The hotel also integrates modern conveniences and high-tech features, including automated services and roll-down shades, ensuring that the guests' stays are as effortless as they are elegant. Overall, LUMA Hotel - Times Square not only meets but often exceeds the expectations of its guests, delivering a luxurious, high-end experience that is hard to beat.
Romantic
The staff's welcoming demeanor enhances the romantic vibe, ensuring stays that are both joyful and serene. Those looking for a romantic getaway or celebrating significant anniversaries, like a 60th birthday, find it especially delightful. The calmness of the surroundings allows for a quiet evening, adding to the intimate and romantic atmosphere. Overall, LUMA Hotel - Times Square stands out as a perfect destination for romance, offering guests a delightful blend of intimacy, calmness and prime location.
No, LUMA Hotel - Times Square doesn't have any pool.
No, a spa isn't available at LUMA Hotel - Times Square.
No, LUMA Hotel - Times Square doesn't allow dogs.
Yes, parking facilities are available at LUMA Hotel - Times Square.
No, LUMA Hotel - Times Square doesn't have a gym.
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