Hyatt Herald Square New York
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Summary of reviewsHyatt Herald Square New York offers an exemplary stay for visitors looking to immerse themselves in Manhattan's bustling life. It boasts a prime location near iconic landmarks like the Empire State Building, Times Square and Rockefeller Center, providing easy access to shopping, dining and various subway stops at its doorstep. This centrality makes it an excellent choice for exploring both midtown and downtown Manhattan.
The hotel excels in cleanliness with numerous guests highlighting the spotless condition of both rooms and public areas. Modern and meticulously maintained, the facilities receive regular housekeeping services that contribute positively to the overall stay. The rooftop patio with its stunning views of the Empire State Building, further enhances the guest experience.
Staff members generally receive high praise for their friendliness and helpfulness with specific individuals standing out for exceptional service. While some inconsistencies in staff performance were noted, the majority of guest interactions are positive, adding to the welcoming atmosphere of the hotel.
The rooms, albeit smaller as typical of NYC hotels, are lauded for their cleanliness and modern design. Despite the compact size, which can be challenging for groups or families, the rooms are efficient and comfortable with daily cleaning services enhancing the stay. The views, especially those facing the Empire State Building, are frequently mentioned as memorable highlights.
Breakfast reviews present a mixed picture; while the food quality and staff attentiveness are praised, issues like limited variety, additional charges and restricted breakfast hours are mentioned. Similarly, the dinner experience is commended for its quality and the relaxed atmosphere of the rooftop bar, though limited food availability and a lack of variety for dietary restrictions were noted as potential drawbacks.
The hotel's internet service is reliable and robust, providing fast and free Wi-Fi, while the gym, though compact, is clean and well-equipped. Valet parking is available, though some guests found the cost to be excessive and noted occasional delays in service. For families, the hotel provides a cozy and welcoming atmosphere, although room size and storage limitations might be challenging for larger family units.
Nightlife around the Hyatt Herald Square benefits from its rooftop terrace, which offers breathtaking nighttime views of the city skyline and the Empire State Building. This scenic retreat, combined with proximity to local bars and clubs, makes it a desirable spot for both relaxation and excitement.
The bedding receives mixed feedback with many guests appreciating the comfort of the beds and pillows, though some found the mattresses too firm or the beds too short.
Overall, Hyatt Herald Square New York stands out as a clean, centrally-located hotel with excellent amenities and mostly positive guest interactions, making it a solid choice for those looking to experience the vibrant life of New York City.
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The hotel excels in cleanliness with numerous guests highlighting the spotless condition of both rooms and public areas. Modern and meticulously maintained, the facilities receive regular housekeeping services that contribute positively to the overall stay. The rooftop patio with its stunning views of the Empire State Building, further enhances the guest experience.
Staff members generally receive high praise for their friendliness and helpfulness with specific individuals standing out for exceptional service. While some inconsistencies in staff performance were noted, the majority of guest interactions are positive, adding to the welcoming atmosphere of the hotel.
The rooms, albeit smaller as typical of NYC hotels, are lauded for their cleanliness and modern design. Despite the compact size, which can be challenging for groups or families, the rooms are efficient and comfortable with daily cleaning services enhancing the stay. The views, especially those facing the Empire State Building, are frequently mentioned as memorable highlights.
Breakfast reviews present a mixed picture; while the food quality and staff attentiveness are praised, issues like limited variety, additional charges and restricted breakfast hours are mentioned. Similarly, the dinner experience is commended for its quality and the relaxed atmosphere of the rooftop bar, though limited food availability and a lack of variety for dietary restrictions were noted as potential drawbacks.
The hotel's internet service is reliable and robust, providing fast and free Wi-Fi, while the gym, though compact, is clean and well-equipped. Valet parking is available, though some guests found the cost to be excessive and noted occasional delays in service. For families, the hotel provides a cozy and welcoming atmosphere, although room size and storage limitations might be challenging for larger family units.
Nightlife around the Hyatt Herald Square benefits from its rooftop terrace, which offers breathtaking nighttime views of the city skyline and the Empire State Building. This scenic retreat, combined with proximity to local bars and clubs, makes it a desirable spot for both relaxation and excitement.
The bedding receives mixed feedback with many guests appreciating the comfort of the beds and pillows, though some found the mattresses too firm or the beds too short.
Overall, Hyatt Herald Square New York stands out as a clean, centrally-located hotel with excellent amenities and mostly positive guest interactions, making it a solid choice for those looking to experience the vibrant life of New York City.
Luxury Hotel
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Free Wi-Fi
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Guest Reviews
Situated in an ideal location in the heart of Manhattan, the Hyatt Herald Square New York offers visitors a strategic base to explore New York City. Guests are impressed by its proximity to iconic landmarks such as the Empire State Building, Times Square and Broadway. The central location allows for easy access to numerous subway stops and Penn Station, making it convenient for navigating the city.
The hotel is described as perfect, exemplary for both midtown and downtown exploration. It is nestled between Broadway and 5th Avenue, giving visitors the benefit of being close to shopping, dining and major tourist attractions like Rockefeller Center and St. Patrick’s Cathedral. The surrounding area includes plenty of coffee shops and restaurants, enhancing the overall guest experience.
Cleanliness and comfort are also notable features with mentions of friendly and helpful staff that add to the welcoming atmosphere. The hotel boasts of a wonderful rooftop patio with stunning views of the Empire State Building, enhancing any stay with a touch of panoramic New York charm.
The Hyatt Herald Square’s centrality is heralded as superb, making it an excellent choice for those looking to immerse themselves in the bustling life of Manhattan. Whether for its strategic location, exceptional amenities or overall convenience, the hotel offers an excellent launching pad for a memorable New York City adventure.
At Hyatt Herald Square New York, the breakfast experience has been a mixed bag according to guest reviews. On the positive side, many guests found the breakfast to be very good, hearty and complete, often appreciating the American-style options like eggs, bacon, sausage, toast and potatoes. The breakfast service received praise for its delicious food and friendly, attentive staff.
However, there were several areas that guests felt could be improved. The lack of variety was a common complaint with many guests mentioning that the options were the same every day, leading to a monotonous dining experience. Separate fees for items like fruit, yogurt and cereals added to the dissatisfaction, along with additional charges that were not clearly communicated.
Several guests were dissatisfied with the breakfast not being included in the room rate, finding it pricey and sometimes misleadingly described during booking. Others felt that the continental breakfast offered was too light and didn't meet expectations. The breakfast hours were considered too short, causing some to feel rushed.
In light of the COVID-19 pandemic, the breakfast service has adapted, offering packaged cereal and yogurt with guests often needing to take their meals to their rooms due to limited seating. While complimentary coffee and tea are available in the mornings, the overall breakfast experience seemed lacking to some with several guests suggesting that it should be reviewed and improved.
The dinner experience at Hyatt Herald Square New York generally receives positive feedback from guests who appreciate the quality of the restaurant’s cuisine. The food is often described as very good, excellent and even phenomenal with the risotto emerging as a must-try dish. The hotel offers a nice rooftop bar where guests can enjoy their own food and drinks, adding to the relaxed dining atmosphere.
The service also garners commendation, particularly highlighting the professionalism and courteousness of the barman, who is noted for making great drinks. Friendly and attentive bar staff add to the pleasant dining experience.
However, there are some drawbacks noted by guests. The availability of food can be limited with no food or bar service during the day and a lack of evening dining options as advertised. Lunch service reportedly falls short of expectations. Additionally, guests following certain dietary restrictions found nothing on the dinner menu suitable for their needs. There were comments on the need for room service delivery options and the requirement of table service fees, which can be off-putting for some. Despite these issues, when food is available, the quality and variety tend to meet or exceed expectations.
Situated in the heart of Manhattan, Hyatt Herald Square New York offers a mix of experiences when it comes to its room accommodations. Most visitors find the rooms to be exceptionally clean and modern, despite being on the smaller side—a common trait for New York City hotels. Guests appreciate the quiet and comfortable atmosphere, making it an ideal spot for a restful night's sleep.
However, space limitations are frequently noted with rooms often being described as cramped, especially for groups or families. Storage solutions are minimal with some rooms lacking closets and adequate counter space, which can be challenging for longer stays. Despite this, the compact design is praised for its efficiency and the bathrooms are often highlighted as spacious and well-maintained.
There are also recurrent mentions of the rooms feeling worn and in need of updating with outdated furniture and occasional maintenance issues such as broken heaters or light fixtures. Noise from the air conditioning system and thin walls can occasionally lead to disturbances.
On the positive side, the hotel excelled in cleanliness with rooms being tidied daily upon request. The views from some rooms, especially those facing the Empire State Building, leave a lasting impression. Overall, while the smaller room size may not cater to everyone's needs, the cleanliness and central location make Hyatt Herald Square New York a solid choice for travelers looking to explore the city's highlights.
Hyatt Herald Square New York offers a variety of bedding options, including queen-size beds in spacious rooms. Many guests have praised the comfort of the beds, describing them as very comfortable, soft and supportive. Numerous reviews specifically highlight the bedding as very clean, which adds to the overall comfort. Positive feedback also highlights the comfort of the pillows, which some guests found to be particularly pleasing.
However, not all guests share the same positive sentiments about the beds. Several reviews mention that the mattresses are very firm and lumpy and some guests found the beds to be too hard or uncomfortable. Taller guests have noted that the beds might feel short and a few reviewers mentioned that the low height of the beds could be challenging for individuals with chronic back pain.
While plenty of guests have had a restful night's sleep on the comfortable beds, the experience seems to vary significantly. The feedback suggests that bed comfort can be subjective and while some guests deeply enjoyed their stay, others felt the beds fell short of their expectations.
Hyatt Herald Square New York is celebrated for its impressive levels of cleanliness, as confirmed by numerous guest reviews. Rooms are described as very clean, modern and are serviced daily by housekeeping. Guests appreciate the overall tidiness and cleanliness throughout the hotel with many emphasizing the spotless condition of both private rooms and public areas. The cleaning staff not only maintain high standards but are also noted for being helpful and attentive.
However, some reviews indicate inconsistency in cleaning quality, pointing out instances where rooms were not thoroughly cleaned, mentioning issues like dirty bathrooms and uncleaned carpets. Despite these occasional lapses, the general consensus portrays the hotel as maintaining a high standard of cleanliness, ensuring a comfortable stay for most guests.
The well-maintained facilities and regular housekeeping service contribute to a positive experience, complemented by the hotel's excellent location and attractive amenities, such as the beautifully decorated and refreshing rooftop. Overall, Hyatt Herald Square New York stands out as a clean and modern option for travelers seeking a tidy and central lodging in New York City.
The staff at Hyatt Herald Square New York consistently receive high praise for their friendliness and helpfulness. Guests frequently describe the staff as welcoming, smiling and incredibly polite. Reception and front desk teams, while noted for their kindness, have some inconsistencies with a few instances of unhelpful or impolite behavior.
Specific individuals like Michael and Eddie stand out for their exceptional customer service and the bartenders, particularly Francesca and Kevin, are highlighted for their friendliness and attentiveness. Judy, mentioned multiple times, provided outstanding assistance and made a positive impact on guests' experiences.
Most reviews indicate that the staff are accommodating, professional and efficient, contributing to a smooth check-in and check-out process and generally enhancing the guest experience. However, there are occasional mentions of staff falling short in terms of friendliness and helpfulness with specific complaints about low empathy and inattentiveness in some cases.
Overall, while the majority of the staff is commended for their excellent service and attentiveness, there is room for improvement to ensure a consistently positive experience for all guests.
The Hyatt Herald Square New York offers guests a generally positive experience when it comes to internet connectivity. Many reviewers noted the hotel provides good Wi-Fi, characterized by a reliable and fast connection. The inclusion of free Wi-Fi as part of the stay is consistently mentioned as a positive feature. While most guests found the Wi-Fi to be excellent, fairly strong and available at any time, there are occasional mentions of weak and slow connections. Overall, the hotel's Wi-Fi service is appreciated by guests, enhancing their stay with dependable internet access.
The gym at Hyatt Herald Square New York offers a 24/7 accessible facility conveniently located in the basement. Though it is compact, it is well-appointed and well-stocked with everything necessary for a fulfilling workout. Guests have highlighted the gym's cleanliness and appreciated its availability, even if they noted it is somewhat basic. Overall, it provides a good option for maintaining fitness during a stay.
Travelers who visited the Hyatt Herald Square New York had mixed experiences with the parking facilities. The hotel offers valet parking, which many found to be convenient and reliable, ensuring a guaranteed parking space. Though some guests felt that the valet parking was fairly priced for the service provided, others found the overall cost of parking to be expensive and wished it had been included in the room price. While the valet service was generally appreciated, a few noted that it occasionally took some time to retrieve their cars. The presence of a parking garage was mentioned, despite its high cost. Guests should also be aware of the area around the hotel, which includes a smoking lounge, a nearby liquor store and some homeless individuals in the vicinity.
Hyatt Herald Square New York is noted for its family-friendly ambiance, appealing to those traveling with friends and relatives. Guests appreciated the hotel's attentive staff, particularly when medical assistance was needed for children. However, the rooms at the hotel fall short of providing adequate storage space for families, specifically for groups of three or four. Families with young children found the lack of practical amenities, such as suitable stroller access, cumbersome. While the cozy atmosphere makes guests feel at home, the limited room size and storage create challenges for families, especially those traveling with pre-teens or teens. Given these considerations, the hotel may be better suited for smaller family units or those with older children.
Hyatt Herald Square New York boasts a rooftop terrace that consistently garners high praise for its breathtaking views, especially at night. Guests frequently highlight the incredible vantage point of the city skyline and the Empire State Building from the rooftop bar, which adds an unforgettable touch to the nightlife experience. The rooftop is described as a fantastic place to enjoy drinks and snacks, combining a pleasant atmosphere with stunning visuals.
The hotel is well-positioned near excellent nightlife options in NYC, making it a great base for those looking to explore nearby bars and clubs. Despite the vibrant nightlife, the hotel itself is located on a quiet side street, which typically results in minimal noise disruption at night. However, some reviews noted occasional disturbances from other guests partying late into the night.
Overall, the combination of a scenic rooftop retreat and proximity to local nightlife makes Hyatt Herald Square an appealing choice for travelers seeking both relaxation and excitement.
The Hyatt Herald Square New York generally lives up to its four-star rating, offering a satisfying experience that aligns with this classification. Guests note that the standard of service and facilities reflect the quality expected from a Hyatt property, though some point out that certain aspects, like room size, do not completely meet four-star expectations. The hotel's upkeep is commendable, maintaining a modern appearance and excellent health measures. Overall, it provides a solid four-star experience with appropriate amenities and a maintained environment.
Hyatt Herald Square New York stands out as a top choice for business travelers. The hotel boasts a convenient location, close to both downtown offices and the business district. Daily room cleaning ensures a comfortable stay, while the business center provides essential amenities like printer access and online check-in for boarding passes. Guests appreciate the 24-hour snack bar, offering a variety of snacks. The combination of excellent facilities and a prime location makes it an ideal spot for business trips.
The Hyatt Herald Square New York has a number of features that cater to guests with disabilities, ensuring a relatively convenient stay. The hotel is strategically located near subway and train stations, making it accessible via different lines. The elevators at the hotel are notably fast and efficient, including a wheelchair-friendly option. Additionally, the rooftop is accessible and even allows food from outside, adding to the convenience. Accessible rooms are available and services are provided for disabled or elderly guests. However, it should be noted that the hotel may not be ideal for individuals with significant mobility issues due to some challenging stairs.
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Location
The hotel is described as perfect, exemplary for both midtown and downtown exploration. It is nestled between Broadway and 5th Avenue, giving visitors the benefit of being close to shopping, dining and major tourist attractions like Rockefeller Center and St. Patrick’s Cathedral. The surrounding area includes plenty of coffee shops and restaurants, enhancing the overall guest experience.
Cleanliness and comfort are also notable features with mentions of friendly and helpful staff that add to the welcoming atmosphere. The hotel boasts of a wonderful rooftop patio with stunning views of the Empire State Building, enhancing any stay with a touch of panoramic New York charm.
The Hyatt Herald Square’s centrality is heralded as superb, making it an excellent choice for those looking to immerse themselves in the bustling life of Manhattan. Whether for its strategic location, exceptional amenities or overall convenience, the hotel offers an excellent launching pad for a memorable New York City adventure.
Breakfast
However, there were several areas that guests felt could be improved. The lack of variety was a common complaint with many guests mentioning that the options were the same every day, leading to a monotonous dining experience. Separate fees for items like fruit, yogurt and cereals added to the dissatisfaction, along with additional charges that were not clearly communicated.
Several guests were dissatisfied with the breakfast not being included in the room rate, finding it pricey and sometimes misleadingly described during booking. Others felt that the continental breakfast offered was too light and didn't meet expectations. The breakfast hours were considered too short, causing some to feel rushed.
In light of the COVID-19 pandemic, the breakfast service has adapted, offering packaged cereal and yogurt with guests often needing to take their meals to their rooms due to limited seating. While complimentary coffee and tea are available in the mornings, the overall breakfast experience seemed lacking to some with several guests suggesting that it should be reviewed and improved.
Dinner
The service also garners commendation, particularly highlighting the professionalism and courteousness of the barman, who is noted for making great drinks. Friendly and attentive bar staff add to the pleasant dining experience.
However, there are some drawbacks noted by guests. The availability of food can be limited with no food or bar service during the day and a lack of evening dining options as advertised. Lunch service reportedly falls short of expectations. Additionally, guests following certain dietary restrictions found nothing on the dinner menu suitable for their needs. There were comments on the need for room service delivery options and the requirement of table service fees, which can be off-putting for some. Despite these issues, when food is available, the quality and variety tend to meet or exceed expectations.
Rooms
However, space limitations are frequently noted with rooms often being described as cramped, especially for groups or families. Storage solutions are minimal with some rooms lacking closets and adequate counter space, which can be challenging for longer stays. Despite this, the compact design is praised for its efficiency and the bathrooms are often highlighted as spacious and well-maintained.
There are also recurrent mentions of the rooms feeling worn and in need of updating with outdated furniture and occasional maintenance issues such as broken heaters or light fixtures. Noise from the air conditioning system and thin walls can occasionally lead to disturbances.
On the positive side, the hotel excelled in cleanliness with rooms being tidied daily upon request. The views from some rooms, especially those facing the Empire State Building, leave a lasting impression. Overall, while the smaller room size may not cater to everyone's needs, the cleanliness and central location make Hyatt Herald Square New York a solid choice for travelers looking to explore the city's highlights.
Beds
However, not all guests share the same positive sentiments about the beds. Several reviews mention that the mattresses are very firm and lumpy and some guests found the beds to be too hard or uncomfortable. Taller guests have noted that the beds might feel short and a few reviewers mentioned that the low height of the beds could be challenging for individuals with chronic back pain.
While plenty of guests have had a restful night's sleep on the comfortable beds, the experience seems to vary significantly. The feedback suggests that bed comfort can be subjective and while some guests deeply enjoyed their stay, others felt the beds fell short of their expectations.
Cleanliness
However, some reviews indicate inconsistency in cleaning quality, pointing out instances where rooms were not thoroughly cleaned, mentioning issues like dirty bathrooms and uncleaned carpets. Despite these occasional lapses, the general consensus portrays the hotel as maintaining a high standard of cleanliness, ensuring a comfortable stay for most guests.
The well-maintained facilities and regular housekeeping service contribute to a positive experience, complemented by the hotel's excellent location and attractive amenities, such as the beautifully decorated and refreshing rooftop. Overall, Hyatt Herald Square New York stands out as a clean and modern option for travelers seeking a tidy and central lodging in New York City.
Staff
Specific individuals like Michael and Eddie stand out for their exceptional customer service and the bartenders, particularly Francesca and Kevin, are highlighted for their friendliness and attentiveness. Judy, mentioned multiple times, provided outstanding assistance and made a positive impact on guests' experiences.
Most reviews indicate that the staff are accommodating, professional and efficient, contributing to a smooth check-in and check-out process and generally enhancing the guest experience. However, there are occasional mentions of staff falling short in terms of friendliness and helpfulness with specific complaints about low empathy and inattentiveness in some cases.
Overall, while the majority of the staff is commended for their excellent service and attentiveness, there is room for improvement to ensure a consistently positive experience for all guests.
Wi-Fi
Gym
Parking
Family
Nightlife
The hotel is well-positioned near excellent nightlife options in NYC, making it a great base for those looking to explore nearby bars and clubs. Despite the vibrant nightlife, the hotel itself is located on a quiet side street, which typically results in minimal noise disruption at night. However, some reviews noted occasional disturbances from other guests partying late into the night.
Overall, the combination of a scenic rooftop retreat and proximity to local nightlife makes Hyatt Herald Square an appealing choice for travelers seeking both relaxation and excitement.
4 Star
Business
Accessible
No, Hyatt Herald Square New York doesn't have any pool.
No, a spa isn't available at Hyatt Herald Square New York.
Yes, Hyatt Herald Square New York welcomes dogs.
Yes, parking facilities are available at Hyatt Herald Square New York.
Yes, Hyatt Herald Square New York has a gym.
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