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Summary of reviewsHoliday Inn Manhattan 6th Ave - Chelsea by IHG, boasts a prime location right in the heart of Manhattan, making it an ideal base for exploring New York City. Its proximity to key subway stations, Penn Station and major attractions like Times Square and the Empire State Building is frequently praised by guests, offering the convenience of city exploration with vibrant city life at its doorstep. Despite the smaller room sizes typical for Manhattan, guests appreciate the stunning city views and find the overall experience elevated by the strategic location and good cost-benefit ratio.
The hotel offers mixed experiences regarding its dining options. The breakfast service receives both praise and criticism with some guests appreciating the freshly prepared dishes and complimentary beverages while others point out issues like limited variety and service inefficiencies. The onsite Bistro receives better feedback for its food and amazing drinks despite not being officially part of the hotel, indicating some inconsistencies in service and management.
Rooms at the hotel are generally clean and comfortable with all essential amenities, including functional air conditioning and daily housekeeping. The comfortable beds and great water pressure in the showers add to the appeal. However, room sizes are often described as small and somewhat outdated with minor maintenance issues and limited amenities. Despite these drawbacks, the cleanliness and daily housekeeping are well-maintained.
The staff at Holiday Inn Manhattan 6th Ave - Chelsea are frequently described as welcoming, friendly and helpful, significantly enhancing the guest experience. Smooth check-in and check-out processes, coupled with the attentiveness of the housekeeping staff, receive consistent praise. Although there are occasional reports of unprofessional encounters, the majority of interactions with staff, particularly individuals highlighted for exceptional service, leave a positive impression.
WiFi services elicit mixed reviews with some guests praising the reliable and strong connection while others report issues like unstable connections and difficulty accessing the internet, particularly on higher floors. The gym is described as clean and sufficient for basic fitness needs despite being small and having limited equipment.
Parking experiences vary with several guests noting good availability and reasonable costs, whereas others find the fees high or encounter challenges like full nearby lots. The hotel's central location lends itself well to enjoying New York City's vibrant nightlife with many nearby options for dining and entertainment. Some noise from local nightlife is to be expected, but the overall location remains ideal for those looking to immerse themselves in the city's dynamic scene.
In summary, Holiday Inn Manhattan 6th Ave - Chelsea provides a comfortable, centrally located base for exploring New York City with friendly staff and essential amenities. While there are areas for improvement such as room size, decor and breakfast service, its prime location and overall satisfactory experiences make it a strong choice for visitors eager to experience the bustling atmosphere of the Big Apple. Show more
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Categories
Luxury Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
Cheap Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Room Types
Standard King Room with City ViewThis room has a flat-screen TV.
Standard Double Room with Two Double Beds and City ViewThis room has a flat-screen TV.
Standard Double Room with Two Double BedsThis room features two double beds, private bathroom, TV and work desk.
Standard King RoomThis room features one king bed private bathroom, TV, work desk and ergonomic chair.
Specialty RoomThis air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
Standard RoomThis air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom.
Queen Room with Hearing Mobility Accessible Tub - Non-SmokingThis air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
Standard Queen Room with Communications Accessible Roll-In ShowerThis air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Standard Double Room with Two Double Beds - Communications AccessibleThis air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
Standard Double Room with Two Double Beds and City View - Communications AccessibleFeaturing free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, a coffee machine, a wardrobe, a carpeted floor as well as city views. The unit has 2 beds.
Guest Reviews
7.0
Good
Location
Holiday Inn Manhattan 6th Ave - Chelsea shines through an array of guest reviews highlighting its prime central location, making it an ideal base for exploring New York City. Nestled in the heart of Manhattan, the hotel's proximity to key subway stations, Penn Station and major attractions such as Times Square, the Empire State Building and Chelsea Market, is frequently praised. Visitors find themselves within walking distance to a wealth of restaurants, shops and iconic sites, emphasizing that everything one might need or wish to visit is nearby or a short subway ride away. This central positioning offers both convenience and the vibrancy of city life right at the doorstep of the hotel, catering perfectly to travelers keen on discovering the Big Apple.
Notably, the views from the rooms, especially of the Empire State Building, add a delightful touch to the stay. Guests also appreciate the friendly and helpful staff that complement the accommodating surroundings. Despite some mentions of smaller room sizes typical for Manhattan, the overall sentiment remains positive with the strategic location and excellent cost-benefit ratio elevating the overall experience. The hotel's centrality and access to various public transportation options make it a top choice for visitors eager to immerse themselves in New York City's dynamic atmosphere.
Breakfast
Guests at the Holiday Inn Manhattan 6th Ave - Chelsea shared mixed experiences regarding the hotel's breakfast offerings. Many appreciated the availability of basic yet free breakfast options, including complimentary coffee and tea. Some patrons found the breakfast to be delicious and generously portioned, citing good value and freshly prepared dishes. However, a significant number of guests were disappointed with the breakfast service, noting issues such as limited variety, long wait times and sometimes rude or disorganized staff.
Several reviews highlighted that breakfast vouchers were only provided for two guests per room, even when bookings were made for more people, which led to additional charges. The lack of a buffet was a common complaint with some guests preferring the convenience and variety of a buffet over the à la carte service provided. The à la carte breakfast itself received mixed feedback; while some found it tasty and better than a continental breakfast available at other hotels, others criticized it for being minimal and repetitive.
During periods of hotel renovation or specific circumstances, breakfast was not available onsite and guests were directed to nearby venues, sometimes with vouchers. This arrangement was not always communicated clearly, causing inconvenience and additional costs for some.
In summary, while the Holiday Inn Manhattan 6th Ave - Chelsea offers some positive aspects regarding breakfast, such as complimentary beverages and freshly cooked meals, it generally falls short in terms of service efficiency, variety and adequate inclusion for larger parties. Many guests suggested improvements, including offering buffet-style service and ensuring clearer communication about breakfast provisions.
Dinner
The Holiday Inn Manhattan 6th Ave - Chelsea offers a dining experience that has garnered mixed reviews. While some guests have found the on-site restaurant to be average, others have praised the Bistro on the ground floor for its fantastic food and excellent service. The drinks at the restaurant have been highlighted as amazing, accompanied by commendable staff who enhance the dining experience. Unfortunately, the restaurant is not officially part of the hotel, which has led to some inconsistent service and quality. A few reviews mention slow service and a limited variety of dishes. Additionally, certain guests noted that the breakfast service management could improve in terms of friendliness. Despite these drawbacks, the positive reviews about the Bistro suggest that it can provide a satisfying dining option for guests.
Rooms
Holiday Inn Manhattan 6th Ave - Chelsea offers a convenient location with stunning city views, but the room sizes often fall short of expectations. Despite being small, the rooms are generally clean, comfortable and come with all necessary amenities including functional air conditioning and daily housekeeping. The bedding is particularly noted for its comfort and the showers provide great water pressure. Some rooms have magnificent views, such as those of the Empire State Building, which is a notable highlight.
However, many guests find the rooms to be very small, cramped and somewhat outdated with worn-out furniture, peeling wallpaper and minor maintenance issues. The bathrooms are described as tight and some guests have faced challenges with noisy air conditioners, insufficient storage space and limited amenities like a lack of mini-fridges and microwaves. The decor could also benefit from updating, as it appears old-fashioned and in some cases, worn out.
On the upside, rooms are serviced daily and the cleanliness is well-maintained. The hotel staff are highlighted for being friendly and accommodating, albeit with occasional slow service times, particularly in the elevators.
In summary, the Holiday Inn Manhattan 6th Ave - Chelsea offers a clean and comfortable stay with essential amenities and impressive views, but guests might need to adjust their expectations regarding room size and decor. For a convenient base in New York City, it fulfills its role adequately if one can overlook the compact and somewhat dated room conditions.
Beds
Holiday Inn Manhattan 6th Ave - Chelsea by IHG, impresses many guests with the comfort and quality of its beds. Numerous reviews highlight the beds as being extremely comfortable with some guests describing them as perfect and even great. Comfortable bedding and pillows add to the overall positive sleeping experience. The hotel caters to different preferences with both king-sized and double beds available. While the mattresses are generally praised for their comfort, some guests find them a bit firm. Cleanliness is another strong point with clean sheets and immaculately white blankets frequently mentioned.
However, not all feedback is glowing. A few guests find the beds too high, particularly for children and some criticize the mattresses as being too hard. There are occasional mentions of uneven beds and insufficient bed linens and a minority of reviews point out discomfort, emphasizing hard or soft beds not meeting personal preferences.
Overall, Holiday Inn Manhattan 6th Ave - Chelsea provides a very comfortable sleeping arrangement for most of its guests, contributing positively to their stay in New York City.
Cleanliness
The guest reviews for Holiday Inn Manhattan 6th Ave - Chelsea present a mixed picture regarding the cleanliness of the hotel. On the positive side, many guests mentioned that the rooms were clean, comfortable and modern. Room and bathrooms were often noted to be clean with fresh towels provided daily. Rooms were regularly described as being cleaned daily and kept tidy by the attentive housekeeping staff. The hotel overall was often referred to as clean and bright.
However, there were also numerous mentions of inconsistent and inadequate cleaning practices. Several guests pointed out dirty hallways and rooms with specific complaints about unclean carpets, dirty curtains and rusty shower heads. Instances were reported where rooms were not cleaned during the entire stay or cleaning was less frequent than promised. Some furniture was described as old and in poor condition and the hotel's general upkeep appeared neglected to some guests, noting peeling wallpaper and a need for refurbishment.
In conclusion, while the hotel manages to maintain clean rooms and bathrooms for many, there is significant feedback suggesting improvements are needed in regular maintenance and cleaning schedules to meet guest expectations consistently.
Staff
The staff at Holiday Inn Manhattan 6th Ave - Chelsea generally leaves a positive impression on its guests. Visitors frequently describe the staff as super welcoming, friendly, helpful and accommodating. The check-in and check-out processes are often reported as smooth and efficient with particular praise for the professionalism and responsiveness of the reception staff. Positive mentions extend to the helpfulness of the housekeeping staff, who, although sometimes noted as not speaking English, are described as respectful and attentive.
Several individual employees, such as Heidi and Jeff at the front desk, are highlighted for their exceptional service and positive attitudes. The friendly and accommodating nature of the team, including day and night receptionists and cleaning staff, receives consistent appreciation from guests. The staff's willingness to address issues promptly and their overall professional demeanor contribute significantly to the guest experience.
Nonetheless, there are sporadic criticisms. Some guests report encounters with unfriendly or unprofessional staff members, describing specific incidents of rudeness or a lack of helpfulness, particularly at the reception desk. There are also mentions of the staff appearing overworked or stressed with front desk bottlenecks and inconsistent training highlighted as areas needing improvement.
Overall, while most guests find the staff to be a highlight of their stay, a few negative interactions suggest there is room for managerial attention and enhanced training to ensure consistent service quality.
Wi-Fi
Guests at the Holiday Inn Manhattan 6th Ave - Chelsea by IHG, experienced mixed reviews regarding the WiFi service. While many praised the WiFi for being easy to connect to, impressive, fast, reliable, strong, stable and well-equipped, others dealt with significant issues. Some guests reported that the WiFi worked great with consistently good connections and satisfactory performance throughout their stay. The strong and high-quality WiFi was notably enjoyed by several visitors, contributing positively to their overall experience.
However, the WiFi did not meet expectations for some guests. Reports of WiFi not working at all in certain rooms, particularly on the top floors and intermittent or unstable connections were common. Issues such as difficulty connecting, WiFi not being secure and unreliable performance also came up. Shaky internet and the need to move rooms due to lack of WiFi highlighted further dissatisfaction among some patrons.
Despite the instances of inadequate WiFi service, the reliable and strong connections experienced by a portion of the guests illustrate a varying level of satisfaction depending on the room and specific situation. The hotel's effort to maintain good WiFi service is evident, though inconsistencies leave some room for improvement in ensuring all guests have a seamless internet experience.
Gym
Holiday Inn Manhattan 6th Ave - Chelsea offers a gym that guests have described as clean and well-maintained. While the gym is noted to be small with limited equipment, it's generally considered sufficient for basic fitness needs. Guests appreciate that it includes essential machines and dumbbells, albeit with some limitations such as the lowest weight being 20 pounds. The fitness room has received positive comments for being organized and having a decent selection of equipment. Though some found it very basic and expressed a wish for more variety, overall, it serves its purpose as a functional workout space during a stay in the city.
Parking
Holiday Inn Manhattan 6th Ave - Chelsea offers some positive parking experiences with several guests noting great parking availability and ease of access. Nearby parking facilities offer reasonable rates compared to other budget hotels in the area with a charge of around $40 per day and possible discounts available. Weekend visitors can often find good street parking options.
However, the parking situation does have its challenges. A few guests pointed out that parking was not included and that the cost could be quite high with some finding it expensive or noting that the parking experience did not match the price paid. Additionally, there were occasions where no parking was available or the nearby parking lots were full. In some instances, street closures complicated the parking process and a lack of clear information about street parking posed problems for some guests.
Despite the range of experiences, the hotel does make efforts to provide reduced-price self-parking arrangements close to the premises, alleviating some of the parking challenges for its guests.
Nightlife
Holiday Inn Manhattan 6th Ave - Chelsea by IHG, is situated in a central location that makes it easy to enjoy the vibrant nightlife of New York City. Guests have praised the hotel for being close to a multitude of nightlife options, including nearby pubs, bars and restaurants. This lively district offers a plethora of spots for those looking to experience an energetic nightlife scene with Saturday nights being particularly eventful.
While the hotel's vicinity to popular nightclubs and bars is an advantage for nightlife enthusiasts, some guests have noted that the noise from nearby parties and clubs can be disruptive, especially late into the night. Despite a few comments regarding the loud noises, the area remains a favorite for its diverse and lively options.
Although the nightlife scene is bustling, the hotel itself has features that can provide a more relaxing and private experience amidst the vibrant surroundings. Overall, the hotel's location is ideal for guests looking to dive into NYC's dynamic nightlife while having convenient access to a variety of dining and entertainment options.
4 Star
Holiday Inn Manhattan 6th Ave - Chelsea by IHG offers a value-for-money stay for travelers looking to explore New York City from a centrally located base. The hotel is lauded for its great location and clean rooms, making it an ideal choice for those wanting to be close to the city's attractions. Guests have mentioned that the hotel provides quick check-in processes and boasts friendly and attentive staff. Accommodations and amenities are generally highlighted as matching four-star standards with several visitors enjoying a very good stay.
However, there are mixed thoughts about whether the hotel truly meets the four-star rating. Some guests felt that the hotel did not live up to the price bracket and four-star expectations due to certain shortcomings. Despite this, the hotel is still considered a solid choice for its cleanliness, maintenance and decent features. The included amenities and breakfast voucher also add to its appeal. Overall, it delivers on what it promises, especially for its central location and reasonable rates, making it a decent option for city travelers.
Business
Conveniently located in the heart of Manhattan's 6th Avenue, the Holiday Inn Manhattan 6th Ave - Chelsea is an ideal choice for business travelers. Its close proximity to key business areas and nearby subway stations makes it an excellent base for professional trips to New York City. The hotel offers comfortable rooms tailored to business needs, ensuring a conducive environment for work.
Guests find the value offered by the hotel to be commendable, especially for those on business trips. The available business center and meeting rooms provide necessary amenities for business events, though there have been mentions of occasional issues such as mosquitoes in the business center and wifi interruptions.
The hotel staff are noted for their professionalism and services such as early check-in add to the convenience for business travelers with tight schedules. While the front desk may lack space for concierge services, the cleaning of sheets and towels is highly appreciated.
Overall, the Holiday Inn Manhattan 6th Ave - Chelsea stands out as a solid choice for business stays, offering good service, a central location and essential facilities suited for professional needs.
Accessible
Holiday Inn Manhattan 6th Ave - Chelsea, an IHG Hotel, receives appreciable commendations for its accessibility features catering to guests with disabilities. The hotel offers easily accessible bathrooms and showers, making it convenient for wheelchair users. Guests highlight the accessible hotel entrance and facilities, including wheelchair-friendly rooms. The functional hotel lifts are particularly noted, ensuring all floors are readily reachable.
Its prime location enhances convenience with easy access to many places and located within walking distance to several bars, pubs and restaurants. Public transportation is a significant plus; the proximity to multiple subway stations makes travel straightforward. The accessible nearby parking arrangement is another feature that benefits guests with reduced mobility.
However, reviews do hint at some minor drawbacks. The rooms might feel too narrow for some, despite being accessible. Crowded elevators and occasional delays in lift service are mentioned as areas for improvement. Nonetheless, the general consensus remains positive about the hotel's focus on accessibility, offering a comfortable stay for guests with disabilities.
No, Holiday Inn Manhattan 6th Ave - Chelsea by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn Manhattan 6th Ave - Chelsea by IHG.
No, Holiday Inn Manhattan 6th Ave - Chelsea by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Manhattan 6th Ave - Chelsea by IHG.
Yes, Holiday Inn Manhattan 6th Ave - Chelsea by IHG has a gym.