Hilton Garden Inn New York Times Square South
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Summary of reviewsThe Hilton Garden Inn New York Times Square South offers a prime Midtown Manhattan location, making it an excellent choice for travelers wanting easy access to iconic landmarks and attractions like Times Square, Penn Station and various subway lines. Its central positioning allows guests to walk to key sites such as Broadway theaters, the Empire State Building and Macy's. Despite some mentions of nearby homelessness affecting the ambiance, the overall sentiment is highly favorable for its location and convenience.
While the hotel excels in several areas, it falls short in providing on-site breakfast and dining options. Guests frequently express disappointment about the lack of breakfast and the closure of the restaurant and bar since 2020, which leaves them to explore nearby eateries. However, the presence of a small lobby shop and complimentary coffee partially makes up for this shortfall.
Rooms at the hotel receive mixed feedback but generally are deemed clean, comfortable and relatively spacious for New York standards. They come well-equipped with amenities like microwaves, refrigerators and coffee makers. Despite occasional maintenance issues and small room sizes, the quality of amenities and modern bathrooms contribute positively to the guest experience.
The cleanliness of the hotel is often highlighted with housekeeping ensuring spotless and well-maintained rooms. A few isolated complaints do not overshadow the overall high standard of hygiene appreciated by many guests.
The staff at the Hilton Garden Inn New York Times Square South are frequently commended for their friendliness and professionalism. Names like Marie, Rosanna and Wilmer stand out for their exceptional service. The team is noted for their accommodating nature, smooth check-in processes and multilingual capabilities, particularly in Spanish.
The Wi-Fi service at the hotel draws mixed reviews. While some guests report a decent connection, many face challenges with slow and unstable internet, particularly on higher floors. Complaints also arise about the high cost of high-speed internet unless accessed as a Hilton rewards member.
The gym facilities receive frequent praise for being well-equipped and maintained, despite some mentions of the gym's small size. It meets guests' needs with modern equipment and cleanliness, making it a valued amenity for fitness enthusiasts.
Parking is another area with mixed feedback. While the affiliated nearby parking lot offers a discount to guests, some find the parking fees high and communication about the location unclear, leading to occasional mishaps.
Beds at the hotel are generally well-received with most guests highlighting their comfort. However, opinions on mattress firmness vary, indicating some room for improvement in bedding options. Overall, clean and comfortable beds contribute to a restful stay.
As a three-star hotel, the Hilton Garden Inn New York Times Square South provides reliable, clean and comfortable accommodations without luxury frills. It's a functional choice for those prioritizing location and affordability, serving its purpose well in a high-cost city. Minor issues such as staff attitude and occasional mishaps do occur but are exceptions rather than the norm.
For both tourists and business travelers, the hotel’s strategic location and supportive atmosphere with business-friendly amenities make it a convenient choice, especially given the relatively reasonable pricing for its prime Manhattan location.
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While the hotel excels in several areas, it falls short in providing on-site breakfast and dining options. Guests frequently express disappointment about the lack of breakfast and the closure of the restaurant and bar since 2020, which leaves them to explore nearby eateries. However, the presence of a small lobby shop and complimentary coffee partially makes up for this shortfall.
Rooms at the hotel receive mixed feedback but generally are deemed clean, comfortable and relatively spacious for New York standards. They come well-equipped with amenities like microwaves, refrigerators and coffee makers. Despite occasional maintenance issues and small room sizes, the quality of amenities and modern bathrooms contribute positively to the guest experience.
The cleanliness of the hotel is often highlighted with housekeeping ensuring spotless and well-maintained rooms. A few isolated complaints do not overshadow the overall high standard of hygiene appreciated by many guests.
The staff at the Hilton Garden Inn New York Times Square South are frequently commended for their friendliness and professionalism. Names like Marie, Rosanna and Wilmer stand out for their exceptional service. The team is noted for their accommodating nature, smooth check-in processes and multilingual capabilities, particularly in Spanish.
The Wi-Fi service at the hotel draws mixed reviews. While some guests report a decent connection, many face challenges with slow and unstable internet, particularly on higher floors. Complaints also arise about the high cost of high-speed internet unless accessed as a Hilton rewards member.
The gym facilities receive frequent praise for being well-equipped and maintained, despite some mentions of the gym's small size. It meets guests' needs with modern equipment and cleanliness, making it a valued amenity for fitness enthusiasts.
Parking is another area with mixed feedback. While the affiliated nearby parking lot offers a discount to guests, some find the parking fees high and communication about the location unclear, leading to occasional mishaps.
Beds at the hotel are generally well-received with most guests highlighting their comfort. However, opinions on mattress firmness vary, indicating some room for improvement in bedding options. Overall, clean and comfortable beds contribute to a restful stay.
As a three-star hotel, the Hilton Garden Inn New York Times Square South provides reliable, clean and comfortable accommodations without luxury frills. It's a functional choice for those prioritizing location and affordability, serving its purpose well in a high-cost city. Minor issues such as staff attitude and occasional mishaps do occur but are exceptions rather than the norm.
For both tourists and business travelers, the hotel’s strategic location and supportive atmosphere with business-friendly amenities make it a convenient choice, especially given the relatively reasonable pricing for its prime Manhattan location.
3-Star Hotel
The hotel is known for its comfortable accommodations and convenient location near Times Square. It provides a reliable base for exploring the city's attractions.
Hotel Taking Steps Towards Sustainability
Dog Friendly Hotel
Hotel with Free Wi-Fi
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Guest Reviews
The Hilton Garden Inn New York Times Square South boasts a prime location that appeals to many travelers visiting New York City. Situated in the heart of Midtown Manhattan, it offers easy access to iconic landmarks and attractions. Guests frequently highlight its close proximity to Times Square, Penn Station and various subway lines, making it a convenient base for exploring the city.
The hotel's centralized position allows for walking to many points of interest, such as Broadway theaters, the Empire State Building, Hudson Yards, Madison Square Garden and Macy's. It's also noted for being just a few blocks away from the lively streets of Times Square, offering both the thrill of nearby attractions and the relative tranquility of its more subdued surrounding streets.
Visitors appreciate the easy connectivity to public transportation, including major subway lines and express trains to JFK Airport, enhancing the convenience for both local travel and airport access. The vibrant neighborhood offers numerous dining options, shopping venues and sightseeing opportunities, which can all be reached on foot or via quick subway rides.
Despite the overwhelmingly positive remarks about the location, a few reviews mentioned drawbacks such as the presence of homeless individuals in the nearby area, which some found unpleasant. Nonetheless, the overall sentiment remains highly favorable, emphasizing the hotel’s excellent, central and convenient location for a memorable New York City experience.
The Hilton Garden Inn New York Times Square South is conveniently located, though it presents a recurring theme in its guest reviews: the lack of breakfast options within the hotel. Many guests express disappointment that breakfast is not included or available, contrary to some information previously provided by booking platforms. The absence of an on-site restaurant or breakfast room means guests have to explore nearby eateries, which are fortunately plentiful and close. The hotel does offer complimentary coffee and has a small shop in the lobby for basic essentials, but these are considered insufficient by many travelers who lament the lack of more robust breakfast provisions. Additionally, some mention issues related to third-party breakfast delivery services and the unexpected cost and poor quality associated with them. Despite these shortcomings, the hotel’s quiet and peaceful rooms, especially on higher floors, are noted positively. The proximity to Times Square enhances the overall value, making it a practical choice for those who prioritize location over on-site dining amenities.
The Hilton Garden Inn New York Times Square South has received mixed feedback regarding its dining options. While some guests fondly remember the restaurant as being amazing, many were disappointed to find the restaurant and bar closed during their stay. Despite the hotel's website suggesting an operational dining area, several reviews highlighted that both the bar and restaurant have been closed since around 2020. This lack of on-site dining, including no room service, has been a significant inconvenience for guests, especially those who were expecting meal options within the hotel premises. However, the convenience of the hotel's location remains a positive aspect for visitors.
Hilton Garden Inn New York Times Square South receives varied feedback on its rooms with a mix of positive and negative remarks. The general consensus among guests is that the rooms are clean, comfortable and often more spacious than expected for a New York City hotel. Many highlight the quality amenities provided, such as microwaves, refrigerators, coffee makers and comfortable bedding, making the rooms well-equipped for a pleasant stay. The bathrooms are frequently described as modern and pleasant with good showers and ample counter space.
On the downside, several reviews mention the small room size, which is a common issue in NYC, making it sometimes cramped, especially for families or those with substantial luggage. Some guests also noted maintenance issues, such as problems with air conditioning, non-functioning blinds or the cleanliness falling below expectations.
Despite the occasional noise and some rooms lacking views, the hotel generally boasts a quiet atmosphere due to soundproofing. Check-in processes are smooth and quick and the convenience of having a fridge, microwave and coffee maker in the room was well appreciated. Although there are no dining options within the hotel, guests valued the proximity to Times Square and other amenities.
In summary, while the Hilton Garden Inn excels in comfort and amenities, offering relatively spacious and well-appointed rooms for New York standards, it occasionally struggles with consistent cleanliness and maintenance.
At the Hilton Garden Inn New York Times Square South, the bed experience leaves many guests notably satisfied. The vast majority of reviews highlight the comfort of the beds with phrases such as "comfortable beds," "super comfy beds," and "beds were very comfortable" commonly mentioned. The quality of the bedding also receives positive remarks with guests frequently noting the comfort and cleanliness.
However, there are mixed opinions about the firmness of the mattresses. While most guests appreciate the comfort, some have found the beds either too firm or too soft for their liking. Additionally, a few reviews point out the need for renewing the bedding or improving the pillows' support and thickness.
Despite some divergent tastes in mattress firmness and occasional comments on bedding quality, overall feedback emphasizes a generally restful sleep experience with clean and well-maintained rooms. The king-size beds, in particular, seem to be well-received with many guests commenting on their spaciousness and comfort.
In summary, the beds at this hotel generally provide a good night's sleep with many guests appreciating their comfort and cleanliness, making it a worthy consideration for travelers prioritizing cozy accommodations.
The Hilton Garden Inn New York Times Square South is frequently praised in guest reviews for its exceptional cleanliness. Visitors consistently highlight the spotless condition of the rooms, noting that they are not only clean but also modern and well-maintained. Many guests appreciate the thoroughness of the housekeeping staff with daily cleanings ensuring fresh towels and tidy spaces. Despite some minor issues such as occasional maintenance needs or isolated cases of insufficient cleaning, the overall consensus is that the hotel upholds a high standard of hygiene and cleanliness, creating a comfortable and pleasant environment for travelers. The friendly and attentive staff further contribute to the positive experience, ensuring that both the rooms and common areas are kept clean and welcoming.
The staff at the Hilton Garden Inn New York Times Square South consistently impresses guests with their friendliness and professional demeanor. The front desk personnel are frequently cited for their welcoming attitude and helpful nature, making check-ins and check-outs smooth experiences. Various staff members, including specific individuals like Marie, Rosanna and Wilmer, receive special mentions for their exceptional service and accommodating approach.
Guests appreciated the accommodating nature of the staff, noting their readiness to assist with extra requests, transportation arrangements and even holding bags. The hospitality extends across the hotel's team, from the reception to housekeeping, ensuring that guests feel at home throughout their stay. Cleanliness and the meticulous service provided by the cleaning staff also rank highly in guests' reviews.
Despite the overwhelmingly positive feedback, there are sporadic mentions of unresponsiveness and less friendly interactions, underscoring the general expectation of a high standard. The staff's ability to speak multiple languages, including Spanish, is noted as a significant advantage, enhancing communication and comfort for international guests.
In summary, the Hilton Garden Inn's staff is frequently praised for their courteous, accommodating and professional service, significantly enhancing the overall guest experience at the hotel.
Staying connected while traveling can make or break a trip and the Wi-Fi at Hilton Garden Inn New York Times Square South has garnered a mixed bag of reviews. On the positive side, some guests found the Wi-Fi connection to be decent, noting that the internet worked perfectly for them and they connected easily. There were comments about good Wi-Fi and free access being a bonus for some.
However, the majority of feedback points to several challenges. Numerous guests experienced slow, unstable connections with problematic Wi-Fi being difficult to connect or frequently dropping. It appears that the signal quality diminishes significantly on higher floors with severe connectivity issues reported. Many users found the Wi-Fi service inconsistent with experiences ranging from temperamental performance to being categorically awful and unreliable.
Moreover, there were recurring complaints about the high cost of Wi-Fi, suggesting that high-speed internet requires extra payment unless one is a Hilton rewards member. Several guests mentioned that the Wi-Fi only worked well in the lobby and not in their rooms, which they found to be a considerable inconvenience.
Overall, for those relying heavily on seamless internet access during their stay, it seems prudent to be prepared for potential Wi-Fi issues or to consider the premium Wi-Fi option for better reliability.
The Hilton Garden Inn New York Times Square South boasts a well-equipped and well-maintained gym that guests frequently appreciate. Visitors mention that the gym is clean and always kept in good condition with modern, up-to-date equipment. The fitness center provides a variety of equipment, including free weights, mats and even a Peloton bike, catering to different workout preferences. Complimentary towels and disinfectant are provided, adding to the convenience and hygiene. While some reviews note the gym's smaller size, the majority highlight its usefulness and good access. Overall, the hotel's gym facilities are seen as a valuable amenity for guests looking to maintain their fitness routines during their stay.
Hilton Garden Inn New York Times Square South provides convenient parking close to the hotel, allowing guests to park their car only feet away. Despite the absence of on-site parking or valet services, there is an affiliated parking lot nearby where hotel guests can receive a discount. Parking fees are typical for New York City with a stay costing around $100 for two days. Some guests have found the parking fee to be high and faced challenges due to unclear communication about the affiliated parking, leading them to use the wrong garage and miss out on discounts. While parking options are expensive and not complimentary, the nearby parking garage is a useful feature. The hotel's policy allows for easy luggage storage before check-in or after check-out, adding convenience for travelers with late flights.
The Hilton Garden Inn New York Times Square South, a three-star hotel, is a reliable option for travelers seeking simplicity and cleanliness in the bustling heart of Manhattan. Positioned conveniently close to Times Square, yet distant enough to avoid excessive noise, the location stands out as a significant advantage for guests. The hotel offers good value for the price, especially in a city known for its high accommodation costs.
It's a no-frills establishment with standard amenities and decor that may appear a bit sad and dull to some. The rooms are clean and comfortable, fitting the expectations for a three-star rating but falling short of luxurious. The overall experience is basic, yet functional, making it a suitable choice for those who prioritize location and affordability over luxury.
Some guests noted minor issues such as staff attitude and occasional mishaps like a mistimed fire alarm, but these were exceptions rather than the rule. The lobby and rooms are maintained well, providing a decent place to rest after a day exploring the city. For those looking for good, basic accommodations, the Hilton Garden Inn meets the mark of a standard three-star hotel, serving its purpose adequately without any extravagant features.
Hilton Garden Inn New York Times Square South boasts a strategic location that serves both tourists and business travelers well. Its proximity to key business centers makes it a convenient choice for professionals visiting NYC for work. Guests appreciate the hotel's supportive atmosphere with several business-friendly amenities such as a spacious room with a large desk and good business support features.
While the hotel offers printers and necessary equipment for business needs, some guests noted that the business center could be better equipped. Despite this, the hotel provides complimentary water bottles and maintains a clean environment, although some reviewers mentioned that cleanliness could improve.
The customer service received praise for being great and responsive with staff handling check-in and check-out processes seamlessly. Room service is efficient, quickly addressing issues like TV malfunctions and the front desk is notably responsive.
In summary, for business travelers, this hotel presents a suitable, clean and strategically located option with a friendly and conductive atmosphere, though there are some areas for improvement in facility equipment and cleanliness presentation.
The Hilton Garden Inn New York Times Square South receives overall positive feedback for its accessibility features, making it a convenient choice for travelers with disabilities. The hotel's location is frequently praised for being easily accessible by transit, including its proximity to a train station. Wheelchair accessibility is highlighted with several guests noting that rooms are accommodating for individuals with disabilities and easy to access.
Accessibility extends to the hotel’s services as well; check-in and check-out processes are straightforward and the front desk is available 24 hours a day. The hotel also boasts accessible rooms and good access throughout the premises. The accessibility and friendly nature of the accommodations were noted as safe and commendable.
However, some areas for improvement were mentioned. The elevators were described as slow and, at times, non-functional. Additionally, issues with key demagnetization requiring several trips to the front desk were reported. Despite these minor setbacks, the hotel maintains a reputation for being easily navigable and user-friendly with a convenient and accessible location for all visitors.
Located in the heart of New York City, the Hilton Garden Inn New York Times Square South is recognized for its dog-friendly policies, making it a convenient choice for travelers with pets. The hotel permits dogs, ensuring that furry friends are welcome to accompany their owners. Guests can also take advantage of the hotel’s service to hold luggage before and after check-in and check-out, adding to the overall convenience. However, there are occasional reports of pet odors. Despite these few drawbacks, the hotel's commitment to accommodating canine companions makes it an appealing option for pet owners visiting the Big Apple.
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Location
The hotel's centralized position allows for walking to many points of interest, such as Broadway theaters, the Empire State Building, Hudson Yards, Madison Square Garden and Macy's. It's also noted for being just a few blocks away from the lively streets of Times Square, offering both the thrill of nearby attractions and the relative tranquility of its more subdued surrounding streets.
Visitors appreciate the easy connectivity to public transportation, including major subway lines and express trains to JFK Airport, enhancing the convenience for both local travel and airport access. The vibrant neighborhood offers numerous dining options, shopping venues and sightseeing opportunities, which can all be reached on foot or via quick subway rides.
Despite the overwhelmingly positive remarks about the location, a few reviews mentioned drawbacks such as the presence of homeless individuals in the nearby area, which some found unpleasant. Nonetheless, the overall sentiment remains highly favorable, emphasizing the hotel’s excellent, central and convenient location for a memorable New York City experience.
Breakfast
Dinner
Rooms
On the downside, several reviews mention the small room size, which is a common issue in NYC, making it sometimes cramped, especially for families or those with substantial luggage. Some guests also noted maintenance issues, such as problems with air conditioning, non-functioning blinds or the cleanliness falling below expectations.
Despite the occasional noise and some rooms lacking views, the hotel generally boasts a quiet atmosphere due to soundproofing. Check-in processes are smooth and quick and the convenience of having a fridge, microwave and coffee maker in the room was well appreciated. Although there are no dining options within the hotel, guests valued the proximity to Times Square and other amenities.
In summary, while the Hilton Garden Inn excels in comfort and amenities, offering relatively spacious and well-appointed rooms for New York standards, it occasionally struggles with consistent cleanliness and maintenance.
Beds
However, there are mixed opinions about the firmness of the mattresses. While most guests appreciate the comfort, some have found the beds either too firm or too soft for their liking. Additionally, a few reviews point out the need for renewing the bedding or improving the pillows' support and thickness.
Despite some divergent tastes in mattress firmness and occasional comments on bedding quality, overall feedback emphasizes a generally restful sleep experience with clean and well-maintained rooms. The king-size beds, in particular, seem to be well-received with many guests commenting on their spaciousness and comfort.
In summary, the beds at this hotel generally provide a good night's sleep with many guests appreciating their comfort and cleanliness, making it a worthy consideration for travelers prioritizing cozy accommodations.
Cleanliness
Staff
Guests appreciated the accommodating nature of the staff, noting their readiness to assist with extra requests, transportation arrangements and even holding bags. The hospitality extends across the hotel's team, from the reception to housekeeping, ensuring that guests feel at home throughout their stay. Cleanliness and the meticulous service provided by the cleaning staff also rank highly in guests' reviews.
Despite the overwhelmingly positive feedback, there are sporadic mentions of unresponsiveness and less friendly interactions, underscoring the general expectation of a high standard. The staff's ability to speak multiple languages, including Spanish, is noted as a significant advantage, enhancing communication and comfort for international guests.
In summary, the Hilton Garden Inn's staff is frequently praised for their courteous, accommodating and professional service, significantly enhancing the overall guest experience at the hotel.
Wi-Fi
However, the majority of feedback points to several challenges. Numerous guests experienced slow, unstable connections with problematic Wi-Fi being difficult to connect or frequently dropping. It appears that the signal quality diminishes significantly on higher floors with severe connectivity issues reported. Many users found the Wi-Fi service inconsistent with experiences ranging from temperamental performance to being categorically awful and unreliable.
Moreover, there were recurring complaints about the high cost of Wi-Fi, suggesting that high-speed internet requires extra payment unless one is a Hilton rewards member. Several guests mentioned that the Wi-Fi only worked well in the lobby and not in their rooms, which they found to be a considerable inconvenience.
Overall, for those relying heavily on seamless internet access during their stay, it seems prudent to be prepared for potential Wi-Fi issues or to consider the premium Wi-Fi option for better reliability.
Gym
Parking
3 Star
It's a no-frills establishment with standard amenities and decor that may appear a bit sad and dull to some. The rooms are clean and comfortable, fitting the expectations for a three-star rating but falling short of luxurious. The overall experience is basic, yet functional, making it a suitable choice for those who prioritize location and affordability over luxury.
Some guests noted minor issues such as staff attitude and occasional mishaps like a mistimed fire alarm, but these were exceptions rather than the rule. The lobby and rooms are maintained well, providing a decent place to rest after a day exploring the city. For those looking for good, basic accommodations, the Hilton Garden Inn meets the mark of a standard three-star hotel, serving its purpose adequately without any extravagant features.
Business
While the hotel offers printers and necessary equipment for business needs, some guests noted that the business center could be better equipped. Despite this, the hotel provides complimentary water bottles and maintains a clean environment, although some reviewers mentioned that cleanliness could improve.
The customer service received praise for being great and responsive with staff handling check-in and check-out processes seamlessly. Room service is efficient, quickly addressing issues like TV malfunctions and the front desk is notably responsive.
In summary, for business travelers, this hotel presents a suitable, clean and strategically located option with a friendly and conductive atmosphere, though there are some areas for improvement in facility equipment and cleanliness presentation.
Accessible
Accessibility extends to the hotel’s services as well; check-in and check-out processes are straightforward and the front desk is available 24 hours a day. The hotel also boasts accessible rooms and good access throughout the premises. The accessibility and friendly nature of the accommodations were noted as safe and commendable.
However, some areas for improvement were mentioned. The elevators were described as slow and, at times, non-functional. Additionally, issues with key demagnetization requiring several trips to the front desk were reported. Despite these minor setbacks, the hotel maintains a reputation for being easily navigable and user-friendly with a convenient and accessible location for all visitors.
Dog Friendly
No, Hilton Garden Inn New York Times Square South doesn't have any pool.
No, a spa isn't available at Hilton Garden Inn New York Times Square South.
Yes, Hilton Garden Inn New York Times Square South welcomes dogs.
Yes, parking facilities are available at Hilton Garden Inn New York Times Square South.
Yes, Hilton Garden Inn New York Times Square South has a gym.
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