Hilton Garden Inn New York/Manhattan-Chelsea
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Summary of reviewsThe Hilton Garden Inn New York/Manhattan-Chelsea boasts an exceptional location in the heart of Midtown Manhattan, making it a prime choice for tourists and business travelers alike. The hotel's proximity to major attractions such as the Empire State Building, Times Square, Penn Station and Madison Square Garden, coupled with easy access to public transportation, enhances its appeal. Additionally, the surrounding Flower District provides a pleasant and picturesque ambiance.
Breakfast at the hotel received mixed reviews, but many guests were satisfied with the generous offerings and attentive staff. The rooms, generally spacious and well-equipped with amenities like microwaves and refrigerators, were appreciated for their cleanliness and comfort, although some pointed out the need for updates and improvements in soundproofing and decor.
Cleanliness standards were mostly well maintained with many guests praising the diligent housekeeping service. The hotel's staff received consistent praise for their friendliness, professionalism and willingness to assist, significantly enhancing guests' overall satisfaction.
Wi-Fi connectivity had mixed feedback with some guests experiencing strong and reliable connections, while others faced issues with weak signals and frequent dropouts. The fitness center, often described as clean, adequately equipped and open 24/7, added to the convenience and appeal of the hotel.
Parking options were convenient but came with challenges, including high costs and no valet service. Family-friendly amenities, comfortable and spacious rooms and proximity to shops and attractions made the hotel a favorable option for family stays. Despite some noise complaints related to nightlife, the hotel's central location offered easy access to entertainment and dining options.
The beds received predominantly positive feedback with many guests finding them comfortable and conducive to a restful stay. In summary, Hilton Garden Inn New York/Manhattan-Chelsea with its three-star rating, offers good value for money, providing clean rooms, basic but satisfactory services and a friendly staff, all situated in a highly desirable location in Manhattan.
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Breakfast at the hotel received mixed reviews, but many guests were satisfied with the generous offerings and attentive staff. The rooms, generally spacious and well-equipped with amenities like microwaves and refrigerators, were appreciated for their cleanliness and comfort, although some pointed out the need for updates and improvements in soundproofing and decor.
Cleanliness standards were mostly well maintained with many guests praising the diligent housekeeping service. The hotel's staff received consistent praise for their friendliness, professionalism and willingness to assist, significantly enhancing guests' overall satisfaction.
Wi-Fi connectivity had mixed feedback with some guests experiencing strong and reliable connections, while others faced issues with weak signals and frequent dropouts. The fitness center, often described as clean, adequately equipped and open 24/7, added to the convenience and appeal of the hotel.
Parking options were convenient but came with challenges, including high costs and no valet service. Family-friendly amenities, comfortable and spacious rooms and proximity to shops and attractions made the hotel a favorable option for family stays. Despite some noise complaints related to nightlife, the hotel's central location offered easy access to entertainment and dining options.
The beds received predominantly positive feedback with many guests finding them comfortable and conducive to a restful stay. In summary, Hilton Garden Inn New York/Manhattan-Chelsea with its three-star rating, offers good value for money, providing clean rooms, basic but satisfactory services and a friendly staff, all situated in a highly desirable location in Manhattan.
3-Star Hotel
Located in Chelsea, this hotel offers comfortable accommodations and a convenient location. Its proximity to art galleries and dining options makes it a desirable choice.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Dog Friendly Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Guest Reviews
The Hilton Garden Inn New York/Manhattan-Chelsea is widely praised for its prime location. Nestled in the heart of Midtown Manhattan, the hotel is ideally situated for both tourists and business travelers. Its central position provides easy walking access to prominent attractions such as the Empire State Building, Times Square, Penn Station, Madison Square Garden and the High Line.
The convenience of nearby subway stations, notably the 28th Street station, allows guests to effortlessly navigate Uptown and Downtown Manhattan, making it an excellent base for exploring the city. The hotel is also surrounded by an array of restaurants, cafes and shops, including the vibrant Korean Town and the iconic Macy's department store.
Guests have appreciated the enjoyable ambiance of the Flower District, where the hotel is located, which offers a picturesque start to the day with its floral scenery. Despite being in such a bustling area, visitors have noted that the hotel maintains a relatively peaceful environment.
In summary, the hotel's exceptional location stands out as a key highlight, combining easy access to major New York City attractions, convenient public transportation options and a pleasant surrounding neighborhood.
The breakfast experience at Hilton Garden Inn New York/Manhattan-Chelsea has garnered mixed reviews from guests. On the positive side, many guests appreciated the pleasant and generous offerings, highlighting the abundance of options such as fresh fruits, pastries, cereals and the ability to make waffles. Staff attentiveness and efficiency were frequently praised, adding a positive note to the dining experience. The breakfast room, despite being on the smaller side, was reportedly well-maintained and some guests found the breakfast to be a good start to their day.
However, some guests felt the breakfast was overpriced relative to the offerings, which often lacked variety, particularly hot dishes like eggs and bacon. This limitation was attributed to kitchen issues and technical problems. The use of disposable cardboard dishes detracted from the dining experience for some. There were also instances where guests were disappointed by the unexpected additional charges for what was believed to be an included breakfast.
Ultimately, while some guests enjoyed the continental breakfast and found it satisfactory, others felt it fell short of expectations, both in terms of quality and value for money. For those seeking greater diversity or hot meal options, exploring nearby eateries might be a recommended alternative.
The rooms at the Hilton Garden Inn New York/Manhattan-Chelsea have received mixed feedback from guests. On the brighter side, visitors appreciated the spaciousness of the rooms, which is often highlighted as a significant advantage for New York City standards. Many found the rooms clean, tidy and well-equipped with useful amenities such as microwaves, refrigerators, coffee makers and comfortable beds. Daily housekeeping and towel changes were also noted positively.
The views from the upper floors, particularly those overlooking the Chelsea skyline or the summit building, were well-received. These rooms often provided a quieter experience compared to those facing the street, which suffered from noise issues. Additionally, rooms on higher floors were described as newer and benefiting from better upkeep.
Despite these positives, several reviews pointed out that the rooms could use some renovation, citing dated decor, old furnishings and worn-out carpets. Noise was a recurring complaint with many guests mentioning the poor soundproofing and disturbances from neighboring rooms or street traffic. Some rooms also experienced issues with cleanliness upon arrival and a few guests encountered problems with heating, air conditioning or bathroom fixtures.
In summary, while the hotel offers a comfortable and well-equipped stay with spacious rooms for New York standards, it could benefit from some updates and improvements, particularly in terms of soundproofing and decor maintenance.
At the Hilton Garden Inn New York/Manhattan-Chelsea, guest reviews about the beds present a mixture of opinions, though a tilt towards the positive is notable. The majority of guests have found the beds to be very comfortable with substantial mentions of spacious and cozy bedding. Many guests appreciated the large and king-size beds and a few even described the bed as super comfortable. Comfortable beds seem to be a recurring highlight, contributing significantly to a restful stay for many.
However, some reviews highlighted inconsistencies. A portion of guests felt the beds were too soft or worn out with some mattresses being labeled as overly mushy or in need of replacement. Issues such as squeaky beds, smaller-than-expected mattresses and older bed covers occasionally surfaced. This split in experiences suggests that while many rooms offer satisfactory bedding arrangements, others may require updates.
Despite these occasional negatives, the wide acceptance of the comfortable bedding and pillows, coupled with remarks on the spaciousness of king-size and queen-size beds, underscores the positive bed experience at this centrally located hotel. Frequent compliments about excellent and cozy beds reflect a generally favorable sentiment towards the sleeping arrangements.
The Hilton Garden Inn New York/Manhattan-Chelsea generally maintains a good standard of cleanliness, particularly in the rooms, which are often described as very clean, tidy and spacious. Many guests appreciated the daily cleaning service that ensures rooms and bathrooms are kept in good condition with clean towels and other hygiene amenities replenished regularly. Cleaners were noted to be friendly and thorough, keeping the hotel’s ambiance fresh.
However, some areas of improvement were noted. While many rooms were in good condition upon arrival, sporadic issues such as broken window shades, outdated bathrooms and noise disturbances were reported. Common areas in the hotel occasionally showed signs of wear and tear with some guests mentioning that these areas felt tired or shabby. A few issues with the thoroughness of the cleaning service, such as missed restocking of toiletries and minor cleanliness oversights, were also cited.
Despite these drawbacks, many guests enjoyed their stay and found the hotel comfortable, clean and conveniently located. The cleaning staff generally did a commendable job, ensuring the rooms met guests' expectations. Overall impressions lean towards the hotel being a tidy, well-maintained establishment with occasional, manageable shortcomings in cleanliness.
The Hilton Garden Inn New York/Manhattan-Chelsea receives consistent praise for its friendly and helpful staff, leaving a lasting positive impression on many guests. Numerous reviews highlight the friendliness, professionalism and willingness to assist exhibited by most of the hotel staff. From the receptionists to the housekeeping crew, many guests appreciated the warm welcomes and efficient service. Standouts such as Fatima and Natasha at reception, along with attentive individuals like Terrence, further enhanced the guest experience with their exceptional service.
Particularly, the staff's courteous behavior during both check-in and breakfast frequently garnered commendations. Many guests felt well taken care of and noted the attentiveness of employees, which contributed significantly to their overall satisfaction. The housekeeping team was also highlighted for its thoroughness and dedication to maintaining clean rooms.
However, some reviews noted inconsistencies. A few guests encountered reception staff who were less helpful and friendly and there were occasional delays in addressing certain issues, such as lighting problems and timely replenishment of toiletries. Despite these minor setbacks, the majority of feedback emphasizes the exceptional nature of the hotel staff, making them a key asset in ensuring a pleasant stay for visitors. Overall, the Hilton Garden Inn New York/Manhattan-Chelsea excels in providing a warm, welcoming environment thanks to its conscientious and hospitable team.
Guest reviews of the Hilton Garden Inn New York/Manhattan-Chelsea reveal a mixed experience regarding the hotel's Wi-Fi. On the positive side, many guests appreciated the complimentary Wi-Fi available throughout the hotel, commenting on its strong and reliable connection in certain areas. Some reviews highlighted fast and stable internet speeds with the connection being good enough for regular use. A few guests also found it easy to connect to the Wi-Fi with minimal interruptions.
However, there were numerous complaints about the Wi-Fi's inconsistent performance. Many guests experienced weak signals, especially on higher floors and in common areas, where Wi-Fi was sometimes non-existent. Instances of the internet frequently dropping out and requiring reconnection were commonly mentioned. Some found the download and upload speeds insufficient for activities like conference calls, leading them to use personal hotspots instead. In addition, there was confusion over selecting between the normal and high-speed internet options, which came at an additional cost.
Overall, while the Hilton Garden Inn offers free Wi-Fi that works well enough for basic use, many guests have encountered significant issues with connectivity and reliability, suggesting a need for improvement.
Hilton Garden Inn New York/Manhattan-Chelsea offers a fitness center that is generally appreciated by guests. It is situated on the B-level and is described as adequately and decently equipped, featuring a range of basic cardio machines, including some of the newest equipment, all within ample space. Guests frequently note that the gym is a convenient, clean and safe facility, adding value as an included service. The gym being open 24/7 further adds to its convenience.
However, a few issues have been noted. At times, the gym has been closed, sometimes due to miscommunication or other reasons. There have been occasional remarks about the gym not being very clean and some guests suggested the need for workout mats and better facilities. Despite these minor setbacks, the gym is generally regarded as a positive aspect of the hotel with guests appreciating the free access and well-maintained environment.
The parking situation at Hilton Garden Inn New York/Manhattan-Chelsea has received mixed feedback from guests. Positive notes highlight the convenience of parking available nearby with guests mentioning a location just one block away and a discount offered when the parking ticket is stamped by the hotel. Some found the parking helpful and the explanations clear with decent rates noted for this prime area of New York City. However, several guests mentioned challenges, such as the hotel not owning the parking facility and no valet service, meaning guests have to park themselves. Furthermore, there are no in/out privileges and the standard rate is about $50 per night, which some considered expensive. Despite these points, the staff was cited for their assistance with parking, adding a touch of customer service to the experience.
The Hilton Garden Inn New York/Manhattan-Chelsea emerges as a family-friendly hotel offering spacious and comfortable rooms, well-suited for families of different sizes. Located conveniently close to the subway, shops, cafes and supermarkets, it provides an excellent base for sightseeing around Manhattan. The hotel features comfortable rooms with large beds and amenities such as a small fridge and microwave, which are essential for those traveling with kids. The staff is notably helpful and the hotel's services, including daily cleaning, early check-in and check-out, add to the convenience of staying here. While some reviews note a lack of extensive facilities, the general consensus suggests it's an affordable and pleasant option for family stays in New York.
The Hilton Garden Inn New York/Manhattan-Chelsea is well-positioned for those looking to enjoy New York City's vibrant nightlife. Guests find it convenient for walking to Broadway shows and appreciate its proximity to several bars, lounges and restaurants. The presence of a nice rooftop bar adds to the appeal. While some reviews mention loud streets at night and noise from the street, the general consensus points to a location offering good food and entertainment options nearby. Despite these positives, it's noted that a building next door turns into a nightclub, potentially contributing to the nighttime noise.
For travelers looking for a moderately priced stay in Manhattan, the Hilton Garden Inn New York/Manhattan-Chelsea provides a decent option. The hotel's three-star rating fairly reflects its balance of affordability and basic amenities. Guests generally found the pricing competitive, especially given its prime location in New York City. The value for money is often highlighted with the hotel offering a reasonable stay with clean rooms, basic but satisfactory services and friendly staff.
While the hotel has seen better days and could benefit from some updates, it fits the bill for those on a budget. The ambiance is modest and the experience aligns with the expectations of a mid-level hotel. Some guests noted that the hotel could better meet Hilton's typical standards, but many still found it one of the better options in its price range.
Rooms are described as basic yet spacious enough for short stays. The hotel provides the usual amenities expected from a three-star establishment, including cotton sheets and fluffy towels, which enhance comfort. Although the hotel does not offer a luxury experience, it manages to deliver acceptable cleanliness, service and overall quality for its category.
In summary, Hilton Garden Inn New York/Manhattan-Chelsea is a solid choice for those seeking good value for their money in Manhattan, offering basic comforts and a welcoming staff at a fair price within a highly sought-after location.
Hilton Garden Inn New York/Manhattan-Chelsea is a solid choice for business travelers seeking practicality and convenience. The hotel's workspace solutions cater well to professional needs with rooms equipped with coffee machines, fridges and microwaves, providing a comfortable environment to work in. Proximity to Madison Avenue and Times Square adds to the convenience, making it suitable for those with business in those areas.
Despite the standard free Wi-Fi being insufficient for conference calls, an upgraded option is available for an extra cost, ensuring reliable connectivity. The hotel also offers fast check-in and check-out processes, which is beneficial for busy itineraries.
The location stands out for its safety and convenience, situated just five minutes away from a major conference center and with easy access to office towers. The staff are noted to be helpful and supportive, adding to the positive experience.
While the hot breakfast has room for improvement and the business center needs better facilities, the overall value for money and ideal location make this hotel a worthy option for business stays. Business travelers will find the Hilton Garden Inn New York/Manhattan-Chelsea to be an advantageous and practical choice for professional visits.
The Hilton Garden Inn New York/Manhattan-Chelsea enjoys a favorable location with easy access to train stations and subway stations, making it convenient for guests to reach various attractions and essential amenities. The hotel offers accessible rooms and features, including handicap accessible rooms and wheelchair accessibility, which are beneficial for mobility-impaired guests. The check-in and check-out processes are straightforward and the corridors are maintained clean and safe. Although some facilities for accessibility could be improved and the elevators can be slow, the overall experience for guests with disabilities is generally positive.
The Hilton Garden Inn New York/Manhattan-Chelsea stands out for its pet-friendly atmosphere, making it a convenient choice for travelers with pets. Guests have positively noted the hotel's dog-friendly services and environment, which include pet-friendly rooms and a welcoming policy for dogs. Additionally, those staying at the hotel can benefit from the proximity to nearby dog parks. However, it's worth mentioning that some guests were less enthusiastic about distractions caused by dogs and incidents of dogs moving around. Despite these minor drawbacks, the overall guest experience for pet owners is overwhelmingly positive.
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Location
The convenience of nearby subway stations, notably the 28th Street station, allows guests to effortlessly navigate Uptown and Downtown Manhattan, making it an excellent base for exploring the city. The hotel is also surrounded by an array of restaurants, cafes and shops, including the vibrant Korean Town and the iconic Macy's department store.
Guests have appreciated the enjoyable ambiance of the Flower District, where the hotel is located, which offers a picturesque start to the day with its floral scenery. Despite being in such a bustling area, visitors have noted that the hotel maintains a relatively peaceful environment.
In summary, the hotel's exceptional location stands out as a key highlight, combining easy access to major New York City attractions, convenient public transportation options and a pleasant surrounding neighborhood.
Breakfast
However, some guests felt the breakfast was overpriced relative to the offerings, which often lacked variety, particularly hot dishes like eggs and bacon. This limitation was attributed to kitchen issues and technical problems. The use of disposable cardboard dishes detracted from the dining experience for some. There were also instances where guests were disappointed by the unexpected additional charges for what was believed to be an included breakfast.
Ultimately, while some guests enjoyed the continental breakfast and found it satisfactory, others felt it fell short of expectations, both in terms of quality and value for money. For those seeking greater diversity or hot meal options, exploring nearby eateries might be a recommended alternative.
Rooms
The views from the upper floors, particularly those overlooking the Chelsea skyline or the summit building, were well-received. These rooms often provided a quieter experience compared to those facing the street, which suffered from noise issues. Additionally, rooms on higher floors were described as newer and benefiting from better upkeep.
Despite these positives, several reviews pointed out that the rooms could use some renovation, citing dated decor, old furnishings and worn-out carpets. Noise was a recurring complaint with many guests mentioning the poor soundproofing and disturbances from neighboring rooms or street traffic. Some rooms also experienced issues with cleanliness upon arrival and a few guests encountered problems with heating, air conditioning or bathroom fixtures.
In summary, while the hotel offers a comfortable and well-equipped stay with spacious rooms for New York standards, it could benefit from some updates and improvements, particularly in terms of soundproofing and decor maintenance.
Beds
However, some reviews highlighted inconsistencies. A portion of guests felt the beds were too soft or worn out with some mattresses being labeled as overly mushy or in need of replacement. Issues such as squeaky beds, smaller-than-expected mattresses and older bed covers occasionally surfaced. This split in experiences suggests that while many rooms offer satisfactory bedding arrangements, others may require updates.
Despite these occasional negatives, the wide acceptance of the comfortable bedding and pillows, coupled with remarks on the spaciousness of king-size and queen-size beds, underscores the positive bed experience at this centrally located hotel. Frequent compliments about excellent and cozy beds reflect a generally favorable sentiment towards the sleeping arrangements.
Cleanliness
However, some areas of improvement were noted. While many rooms were in good condition upon arrival, sporadic issues such as broken window shades, outdated bathrooms and noise disturbances were reported. Common areas in the hotel occasionally showed signs of wear and tear with some guests mentioning that these areas felt tired or shabby. A few issues with the thoroughness of the cleaning service, such as missed restocking of toiletries and minor cleanliness oversights, were also cited.
Despite these drawbacks, many guests enjoyed their stay and found the hotel comfortable, clean and conveniently located. The cleaning staff generally did a commendable job, ensuring the rooms met guests' expectations. Overall impressions lean towards the hotel being a tidy, well-maintained establishment with occasional, manageable shortcomings in cleanliness.
Staff
Particularly, the staff's courteous behavior during both check-in and breakfast frequently garnered commendations. Many guests felt well taken care of and noted the attentiveness of employees, which contributed significantly to their overall satisfaction. The housekeeping team was also highlighted for its thoroughness and dedication to maintaining clean rooms.
However, some reviews noted inconsistencies. A few guests encountered reception staff who were less helpful and friendly and there were occasional delays in addressing certain issues, such as lighting problems and timely replenishment of toiletries. Despite these minor setbacks, the majority of feedback emphasizes the exceptional nature of the hotel staff, making them a key asset in ensuring a pleasant stay for visitors. Overall, the Hilton Garden Inn New York/Manhattan-Chelsea excels in providing a warm, welcoming environment thanks to its conscientious and hospitable team.
Wi-Fi
However, there were numerous complaints about the Wi-Fi's inconsistent performance. Many guests experienced weak signals, especially on higher floors and in common areas, where Wi-Fi was sometimes non-existent. Instances of the internet frequently dropping out and requiring reconnection were commonly mentioned. Some found the download and upload speeds insufficient for activities like conference calls, leading them to use personal hotspots instead. In addition, there was confusion over selecting between the normal and high-speed internet options, which came at an additional cost.
Overall, while the Hilton Garden Inn offers free Wi-Fi that works well enough for basic use, many guests have encountered significant issues with connectivity and reliability, suggesting a need for improvement.
Gym
However, a few issues have been noted. At times, the gym has been closed, sometimes due to miscommunication or other reasons. There have been occasional remarks about the gym not being very clean and some guests suggested the need for workout mats and better facilities. Despite these minor setbacks, the gym is generally regarded as a positive aspect of the hotel with guests appreciating the free access and well-maintained environment.
Parking
Family
Nightlife
3 Star
While the hotel has seen better days and could benefit from some updates, it fits the bill for those on a budget. The ambiance is modest and the experience aligns with the expectations of a mid-level hotel. Some guests noted that the hotel could better meet Hilton's typical standards, but many still found it one of the better options in its price range.
Rooms are described as basic yet spacious enough for short stays. The hotel provides the usual amenities expected from a three-star establishment, including cotton sheets and fluffy towels, which enhance comfort. Although the hotel does not offer a luxury experience, it manages to deliver acceptable cleanliness, service and overall quality for its category.
In summary, Hilton Garden Inn New York/Manhattan-Chelsea is a solid choice for those seeking good value for their money in Manhattan, offering basic comforts and a welcoming staff at a fair price within a highly sought-after location.
Business
Despite the standard free Wi-Fi being insufficient for conference calls, an upgraded option is available for an extra cost, ensuring reliable connectivity. The hotel also offers fast check-in and check-out processes, which is beneficial for busy itineraries.
The location stands out for its safety and convenience, situated just five minutes away from a major conference center and with easy access to office towers. The staff are noted to be helpful and supportive, adding to the positive experience.
While the hot breakfast has room for improvement and the business center needs better facilities, the overall value for money and ideal location make this hotel a worthy option for business stays. Business travelers will find the Hilton Garden Inn New York/Manhattan-Chelsea to be an advantageous and practical choice for professional visits.
Accessible
Dog Friendly
No, Hilton Garden Inn New York/Manhattan-Chelsea doesn't have any pool.
No, a spa isn't available at Hilton Garden Inn New York/Manhattan-Chelsea.
Yes, Hilton Garden Inn New York/Manhattan-Chelsea welcomes dogs.
Yes, parking facilities are available at Hilton Garden Inn New York/Manhattan-Chelsea.
Yes, Hilton Garden Inn New York/Manhattan-Chelsea has a gym.
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