Doubletree By Hilton New York Times Square West
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Summary of reviewsDoubletree By Hilton New York Times Square West is lauded for its exceptional location in Midtown Manhattan, making it an ideal hub for exploring New York City. Visitors appreciate its proximity to Times Square, Broadway and other iconic attractions, as well as its nearness to major public transportation. Despite some complaints about room sizes, typical for New York, the hotel’s central yet tranquil positioning is a standout feature that ensures a memorable and accessible city experience.
The overall cleanliness of the hotel is commendable with well-maintained rooms and attentive housekeeping. Although there are occasional lapses, the general standard of cleanliness remains high. Guests also appreciate the modern touches and beautiful city views from some rooms, which, despite being compact, offer essential amenities and comfort.
The hotel's breakfast receives mixed reviews. While some guests enjoy the food and the friendly staff, others feel the pricing is high and the variety limited, recommending nearby cafes as better alternatives. Similarly, the dining experience at the in-house restaurant is seen as underwhelming with limited menu options and high prices, though the rooftop bar is noted for its stunning views despite occasional closures and high entry fees.
Guest reviews highlight a positive experience with the hotel staff, emphasizing friendliness and helpfulness, particularly the bellmen and concierge. However, there are some inconsistencies with mixed interactions at the front desk. The professionalism and service quality overall contribute positively to guest satisfaction.
WiFi services at the hotel are criticized for being unreliable and spotty, despite some guests finding it initially strong and easy to access. Similarly, the gym gets mixed feedback; while clean and adequately equipped for basic workouts, issues like overcrowding and temperature control detract from its overall appeal.
Parking at the hotel is often described as expensive and logistically challenging with limited spots and high fees. Despite these hassles, the centrally located hotel and excellent staff often compensate for the inconvenience.
Families find the hotel generally accommodating, appreciating the family-friendly service and strategic location. However, smaller room sizes and occasional external disturbances, such as street noise or unwanted smells, are points of concern.
In summary, Doubletree By Hilton New York Times Square West offers a quintessential New York experience with its prime location, cleanliness and friendly staff, though some areas like dining, WiFi and parking could benefit from improvements.
Categories
The overall cleanliness of the hotel is commendable with well-maintained rooms and attentive housekeeping. Although there are occasional lapses, the general standard of cleanliness remains high. Guests also appreciate the modern touches and beautiful city views from some rooms, which, despite being compact, offer essential amenities and comfort.
The hotel's breakfast receives mixed reviews. While some guests enjoy the food and the friendly staff, others feel the pricing is high and the variety limited, recommending nearby cafes as better alternatives. Similarly, the dining experience at the in-house restaurant is seen as underwhelming with limited menu options and high prices, though the rooftop bar is noted for its stunning views despite occasional closures and high entry fees.
Guest reviews highlight a positive experience with the hotel staff, emphasizing friendliness and helpfulness, particularly the bellmen and concierge. However, there are some inconsistencies with mixed interactions at the front desk. The professionalism and service quality overall contribute positively to guest satisfaction.
WiFi services at the hotel are criticized for being unreliable and spotty, despite some guests finding it initially strong and easy to access. Similarly, the gym gets mixed feedback; while clean and adequately equipped for basic workouts, issues like overcrowding and temperature control detract from its overall appeal.
Parking at the hotel is often described as expensive and logistically challenging with limited spots and high fees. Despite these hassles, the centrally located hotel and excellent staff often compensate for the inconvenience.
Families find the hotel generally accommodating, appreciating the family-friendly service and strategic location. However, smaller room sizes and occasional external disturbances, such as street noise or unwanted smells, are points of concern.
In summary, Doubletree By Hilton New York Times Square West offers a quintessential New York experience with its prime location, cleanliness and friendly staff, though some areas like dining, WiFi and parking could benefit from improvements.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Skyscraper Hotel
Guest Reviews
Nestled in the heart of Midtown Manhattan, the Doubletree By Hilton New York Times Square West boasts a location that is nothing short of extraordinary. The hotel's proximity to Times Square, Broadway and a multitude of tourist attractions makes it an ideal base for exploring the vibrant city. Guests frequently praise the hotel's convenience, noting its close ties to major public transportation hubs, such as the nearby subway and the Port Authority Bus Terminal, which provide easy access to all corners of New York City.
Visitors appreciate the central, yet surprisingly serene, positioning of the hotel, which allows for a short stroll to iconic spots like Bryant Park, the Empire State Building, the High Line and Rockefeller Center. The hotel’s area is filled with an array of dining options and shops, catering to a range of tastes and preferences. The property’s location is truly prime, offering a seamless blend of accessibility and comfort for both leisure and business travelers.
Despite some critiques about room sizes, which are typical for New York standards, guests find the hotel's location compensates well for this, making it a commendable choice for those looking to immerse themselves in the buzz of the city while still having a cozy place to retreat to. The strategic positioning within walking distance to many central attractions makes it incredibly convenient for tourists wanting to make the most of their stay. Overall, the Doubletree By Hilton New York Times Square West’s location stands out as one of its most praised features, ensuring a memorable and accessible New York City experience.
The breakfast experience at Doubletree By Hilton New York Times Square West has generated mixed reviews from guests. Many found the breakfast tasty with some particularly enjoying the bacon, cinnamon porridge and pancakes despite their price. Several guests appreciated the friendly and helpful breakfast staff and some received vouchers for breakfast, which they found beneficial.
However, a considerable number of guests felt that the breakfast was overpriced and lacked variety with complaints about the limited selection and the absence of included vegetables. The breakfast buffet was frequently described as expensive and not meeting expectations with some guests recommending nearby cafes as better alternatives. There were also issues regarding the availability of breakfast items, as well as long waits for service and elevators.
In summary, although some guests found the breakfast at the hotel to be delightful and well-prepared, the overall consensus points towards the need for an improved variety at a more reasonable price.
The 'Doubletree By Hilton New York Times Square West' showcases a mix of features that may appeal to travelers, though some elements could use improvement. The hotel houses a bar and restaurant that guests describe as nice; however, the menu is limited and somewhat overpriced with restrictions on meal customizations. The attached restaurant primarily functions with basic dining arrangements more suitable for breakfast than dinner.
One standout feature is the rooftop bar, known for its stunning views and beautiful sights. However, guests often found it closed for private events or charging high entry fees, even for hotel guests. During weekends, queues for the elevators to the rooftop bar were reported. Despite the appealing ambiance when accessible, many pointed out that the prices were astronomical and the space appeared run down, deviating significantly from the glossy photos on the website. Noise from events hosted at the rooftop bar also disrupted the peace for some visitors.
The general sentiment towards dining suggests the in-house options are underwhelming, leading many to explore nearby eateries which offer diverse and satisfying alternatives. Room service is available, albeit with limited options and higher-than-expected pricing. Service quality varies with some staff receiving praise for their helpfulness during challenging situations, while others, particularly in the restaurant, garnered criticism for rudeness.
Overall, while the dining experience at 'Doubletree By Hilton New York Times Square West' has pleasant aspects, improvements in menu variety, service quality and venue maintenance could significantly enhance guest satisfaction.
Located in the vibrant heart of New York City, the Doubletree By Hilton New York Times Square West garners varied opinions about its accommodation offerings. Guests frequently highlight the clean and cozy nature of the rooms, noting daily cleaning services and comfortable bedding. For many, the rooms, despite their compact size, provide essential amenities such as air conditioning, clean liners and courteous housekeepers, making the stay pleasant and convenient.
However, a recurring theme in the reviews is the small size of the rooms, which some find cramped and uncomfortable, particularly for larger groups or extended stays. These small quarters are a known characteristic of New York City hotels and come with their own set of challenges, such as limited storage and maneuvering space.
On a brighter note, several guests appreciate the modern touches and the beautiful views some rooms offer, especially those facing the Hudson Yards and the city's skyline. Despite the small size, guests commend the hotel staff for their friendliness and helpfulness, which enhances the overall stay experience.
While the rooms could use a bit of refreshing and attention to minor details such as better lighting, improved décor and functioning appliances, many find the accommodations adequate for a city renowned for its bustling energy and tight spaces. Overall, the Doubletree By Hilton New York Times Square West provides a clean, comfortable stay with a quintessential New York experience, albeit in smaller-than-expected quarters.
The beds at Doubletree By Hilton New York Times Square West receive consistently positive remarks from guests, who frequently describe them as comfortable, often using terms like very comfortable, super comfy and comfy beds. Guests noted bedding and mattress cleanliness with bedding and bed linens being appreciated for their softness. The pillows, while often found comfortable by many, did receive sporadic complaints about being thin or old.
King-size beds, particularly, were highlighted for their comfort with many guests expressing satisfaction. However, smaller beds, specifically double beds, have been mentioned as inadequate for two people and occasionally uncomfortable. Although there are reports of beds not meeting comfort expectations, the majority praise the restful sleep experience, attributing it to the overall coziness and quality of the beds.
In summary, while there's a discrepancy in bed sizes and occasional isolated discomfort, the predominant sentiment points to a comfortable and pleasing sleep experience at the hotel.
Doubletree By Hilton New York Times Square West features generally clean and tidy rooms, as confirmed by numerous guests. Positive comments highlight well-maintained and modern bathrooms with rooms cleaned daily. Cleanliness standards in the hotel are generally high and the staff are frequently described as polite and attentive. The housekeeping service, on certain occasions, has been described as excellent and the majority of rooms offer cozy, clean and comfortable accommodations.
However, the reviews also pointed out some inconsistencies with the cleaning service. Some guests noted that rooms were not cleaned every day despite requests with sporadic issues regarding dust and dirt in less obvious places like remote controls, carpets or under furniture. The common areas, including the hotel lobby and elevators, sometimes faced cleanliness concerns.
Overall, the hotel is seen as offering decent cleanliness, but room for improvement remains to ensure a consistently spotless environment throughout all areas and for all guests.
The guest reviews of the Doubletree By Hilton New York Times Square West highlight a generally positive experience with the hotel's staff. Descriptions such as friendly, helpful and accommodating are frequently mentioned, presenting an image of a welcoming environment, particularly emphasizing the efforts of specific staff members like Carlos and Jaden, who received special recognition for their exemplary service. The bellmen and concierge teams were particularly praised for their attentiveness and willingness to assist with luggage and transportation needs. Other positive notes include the warm cookies given upon arrival and the quick response to guest queries.
However, there were instances of inconsistency, notably with some front desk staff, where a mix of excellent service and encounters with rude or unhelpful behavior was reported. Despite such occasional setbacks, most guests found the overall atmosphere congenial and the service efficient with particular laudation for the overnight and housekeeping staff. The staff’s ability to maintain a professional and pleasant demeanor, even under challenging circumstances such as dealing with false fire alarms, was appreciated.
In summary, the hotel staff at Doubletree By Hilton New York Times Square West is largely commended for their friendliness, helpfulness and professional conduct, contributing to a positive guest experience. Despite some noted exceptions, the team's overall performance is well-regarded with special mentions both enhancing the general positive sentiment and highlighting areas for potential improvement.
Guests at the Doubletree By Hilton New York Times Square West have shared varied experiences regarding the hotel's WiFi. On the positive side, some guests found the WiFi to be strong, complimentary, easy to access and even functional for the first few days of their stay. However, a majority of reviews highlighted significant issues with the hotel's internet service, describing it as intermittent, spotty and erratic. Many reported that the WiFi kept disconnecting, was not powerful enough for streaming and often required guests to ask for the access code. Several reviews mentioned that the paid WiFi was disappointing and the free service dropped out frequently. Overall, while the hotel offers complementary WiFi, its reliability and strength appear to be inconsistent, which may pose challenges for guests needing a dependable internet connection during their stay.
The gym at Doubletree By Hilton New York Times Square West receives mixed feedback from guests. Many appreciated the fitness facilities, noting that the gym was clean, well-equipped and operational 24/7, providing towels and water that added convenience. Several guests described the gym as small but functional with adequate equipment for a decent workout. Positive remarks often highlighted the gym being good, pretty good or nice.
However, there were some criticisms as well. A few guests found the gym overcrowded with laundry storage carts and others mentioned that it was not properly equipped. There were also comments about the gym being stuffy with no air conditioning, making it uncomfortable for workouts. Some reviews pointed out the fitness room water was not regularly refilled and mentioned the temperature was set too high. Despite these downsides, many travelers seemed to find the gym serviceable for their fitness needs.
When staying at the Doubletree By Hilton New York Times Square West, guests generally find the parking experience to be less than stellar. The cost of parking is often highlighted with many reviews describing it as expensive, sometimes nearly as pricey as the room itself. Rates can reach up to $85 per day and some guests were given inconsistent information regarding these fees.
The parking arrangements also came with logistical challenges, such as limited spots and service delays, leading to long wait times. Additionally, the hotel’s advertised valet parking service occasionally fails to meet expectations, either due to the lack of available valets or because of the need to use parking facilities situated a block or two away.
Despite these parking issues, the hotel's location remains a significant advantage. Guests appreciated being just a stone's throw away from Times Square, Madison Square Garden and other major attractions. The staff were consistently praised for their friendly and helpful demeanor, which somewhat mitigated the frustration related to parking. However, better communication about parking options and more accurate, consistent information would have been appreciated by many visitors.
Doubletree By Hilton New York Times Square West generally garners positive feedback from families. Many guests commend its family-friendly service and atmosphere, making it suitable for a family stay. The hotel's location is a highlight, being just a ten-minute walk from Bryant Park and close to the amenities of the city.
Despite the mostly favorable reviews, some guests mention that the rooms can be quite small for a family of four, particularly the bathroom. However, the hotel offers convenience like child-friendly facilities and assists guests by holding their bags after checkout, which can be quite helpful for families juggling several pieces of luggage.
On the downside, a few reviews point out issues that may affect children's comfort, such as the occasional smell and the sight of homeless people around the block, which might be concerning for families. Some guests also mentioned bed bites, which is certainly a significant drawback.
Overall, while Doubletree By Hilton New York Times Square West has its share of challenges, it provides a family-friendly environment that makes it a viable option for those traveling with kids.
The Doubletree By Hilton New York Times Square West offers good value for the price, aligning closely with what one would expect from the Hilton brand. The hotel delivers a comfortable and clean environment with modern decor and a friendly atmosphere, making it a reasonable choice for travelers seeking a reliable stay in New York City. Though some guests felt the facilities were more basic than what is typically associated with a four-star hotel, the room sizes are appropriate for NYC standards.
While the hotel might not consistently meet the higher expectations often associated with a four-star rating or other Doubletree properties, it remains a standard and practical option. The general room quality and pricing are reasonable for its location with many guests noting comfort and recommending the hotel overall. However, be prepared for potential price increases over long weekends.
Doubletree By Hilton New York Times Square West has garnered positive feedback from business travelers, making it an appropriate choice for those on work trips. The hotel's business center is well-received, offering facilities to use computers and print documents and the availability of conference facilities adds to its suitability for business needs. Its location near the UN is convenient for travelers with business in that area.
Guests appreciated the friendly and helpful staff, particularly at check-in and when assistance was needed with printing documents. The hotel also offers an onsite restaurant, bar, gym and luggage holding services after check-out, enhancing the overall convenience for business visitors.
However, some reviews pointed out areas needing improvement, such as the business internet, which was cited as poor and had low connectivity. A few guests also noted the lack of room slippers and insufficient hooks for hanging items, as well as some uncertainty regarding food pricing. Despite these minor setbacks, the quiet location and the business-ready amenities generally make it a good business hotel in Manhattan.
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Location
Visitors appreciate the central, yet surprisingly serene, positioning of the hotel, which allows for a short stroll to iconic spots like Bryant Park, the Empire State Building, the High Line and Rockefeller Center. The hotel’s area is filled with an array of dining options and shops, catering to a range of tastes and preferences. The property’s location is truly prime, offering a seamless blend of accessibility and comfort for both leisure and business travelers.
Despite some critiques about room sizes, which are typical for New York standards, guests find the hotel's location compensates well for this, making it a commendable choice for those looking to immerse themselves in the buzz of the city while still having a cozy place to retreat to. The strategic positioning within walking distance to many central attractions makes it incredibly convenient for tourists wanting to make the most of their stay. Overall, the Doubletree By Hilton New York Times Square West’s location stands out as one of its most praised features, ensuring a memorable and accessible New York City experience.
Breakfast
However, a considerable number of guests felt that the breakfast was overpriced and lacked variety with complaints about the limited selection and the absence of included vegetables. The breakfast buffet was frequently described as expensive and not meeting expectations with some guests recommending nearby cafes as better alternatives. There were also issues regarding the availability of breakfast items, as well as long waits for service and elevators.
In summary, although some guests found the breakfast at the hotel to be delightful and well-prepared, the overall consensus points towards the need for an improved variety at a more reasonable price.
Dinner
One standout feature is the rooftop bar, known for its stunning views and beautiful sights. However, guests often found it closed for private events or charging high entry fees, even for hotel guests. During weekends, queues for the elevators to the rooftop bar were reported. Despite the appealing ambiance when accessible, many pointed out that the prices were astronomical and the space appeared run down, deviating significantly from the glossy photos on the website. Noise from events hosted at the rooftop bar also disrupted the peace for some visitors.
The general sentiment towards dining suggests the in-house options are underwhelming, leading many to explore nearby eateries which offer diverse and satisfying alternatives. Room service is available, albeit with limited options and higher-than-expected pricing. Service quality varies with some staff receiving praise for their helpfulness during challenging situations, while others, particularly in the restaurant, garnered criticism for rudeness.
Overall, while the dining experience at 'Doubletree By Hilton New York Times Square West' has pleasant aspects, improvements in menu variety, service quality and venue maintenance could significantly enhance guest satisfaction.
Rooms
However, a recurring theme in the reviews is the small size of the rooms, which some find cramped and uncomfortable, particularly for larger groups or extended stays. These small quarters are a known characteristic of New York City hotels and come with their own set of challenges, such as limited storage and maneuvering space.
On a brighter note, several guests appreciate the modern touches and the beautiful views some rooms offer, especially those facing the Hudson Yards and the city's skyline. Despite the small size, guests commend the hotel staff for their friendliness and helpfulness, which enhances the overall stay experience.
While the rooms could use a bit of refreshing and attention to minor details such as better lighting, improved décor and functioning appliances, many find the accommodations adequate for a city renowned for its bustling energy and tight spaces. Overall, the Doubletree By Hilton New York Times Square West provides a clean, comfortable stay with a quintessential New York experience, albeit in smaller-than-expected quarters.
Beds
King-size beds, particularly, were highlighted for their comfort with many guests expressing satisfaction. However, smaller beds, specifically double beds, have been mentioned as inadequate for two people and occasionally uncomfortable. Although there are reports of beds not meeting comfort expectations, the majority praise the restful sleep experience, attributing it to the overall coziness and quality of the beds.
In summary, while there's a discrepancy in bed sizes and occasional isolated discomfort, the predominant sentiment points to a comfortable and pleasing sleep experience at the hotel.
Cleanliness
However, the reviews also pointed out some inconsistencies with the cleaning service. Some guests noted that rooms were not cleaned every day despite requests with sporadic issues regarding dust and dirt in less obvious places like remote controls, carpets or under furniture. The common areas, including the hotel lobby and elevators, sometimes faced cleanliness concerns.
Overall, the hotel is seen as offering decent cleanliness, but room for improvement remains to ensure a consistently spotless environment throughout all areas and for all guests.
Staff
However, there were instances of inconsistency, notably with some front desk staff, where a mix of excellent service and encounters with rude or unhelpful behavior was reported. Despite such occasional setbacks, most guests found the overall atmosphere congenial and the service efficient with particular laudation for the overnight and housekeeping staff. The staff’s ability to maintain a professional and pleasant demeanor, even under challenging circumstances such as dealing with false fire alarms, was appreciated.
In summary, the hotel staff at Doubletree By Hilton New York Times Square West is largely commended for their friendliness, helpfulness and professional conduct, contributing to a positive guest experience. Despite some noted exceptions, the team's overall performance is well-regarded with special mentions both enhancing the general positive sentiment and highlighting areas for potential improvement.
Wi-Fi
Gym
However, there were some criticisms as well. A few guests found the gym overcrowded with laundry storage carts and others mentioned that it was not properly equipped. There were also comments about the gym being stuffy with no air conditioning, making it uncomfortable for workouts. Some reviews pointed out the fitness room water was not regularly refilled and mentioned the temperature was set too high. Despite these downsides, many travelers seemed to find the gym serviceable for their fitness needs.
Parking
The parking arrangements also came with logistical challenges, such as limited spots and service delays, leading to long wait times. Additionally, the hotel’s advertised valet parking service occasionally fails to meet expectations, either due to the lack of available valets or because of the need to use parking facilities situated a block or two away.
Despite these parking issues, the hotel's location remains a significant advantage. Guests appreciated being just a stone's throw away from Times Square, Madison Square Garden and other major attractions. The staff were consistently praised for their friendly and helpful demeanor, which somewhat mitigated the frustration related to parking. However, better communication about parking options and more accurate, consistent information would have been appreciated by many visitors.
Family
Despite the mostly favorable reviews, some guests mention that the rooms can be quite small for a family of four, particularly the bathroom. However, the hotel offers convenience like child-friendly facilities and assists guests by holding their bags after checkout, which can be quite helpful for families juggling several pieces of luggage.
On the downside, a few reviews point out issues that may affect children's comfort, such as the occasional smell and the sight of homeless people around the block, which might be concerning for families. Some guests also mentioned bed bites, which is certainly a significant drawback.
Overall, while Doubletree By Hilton New York Times Square West has its share of challenges, it provides a family-friendly environment that makes it a viable option for those traveling with kids.
4 Star
While the hotel might not consistently meet the higher expectations often associated with a four-star rating or other Doubletree properties, it remains a standard and practical option. The general room quality and pricing are reasonable for its location with many guests noting comfort and recommending the hotel overall. However, be prepared for potential price increases over long weekends.
Business
Guests appreciated the friendly and helpful staff, particularly at check-in and when assistance was needed with printing documents. The hotel also offers an onsite restaurant, bar, gym and luggage holding services after check-out, enhancing the overall convenience for business visitors.
However, some reviews pointed out areas needing improvement, such as the business internet, which was cited as poor and had low connectivity. A few guests also noted the lack of room slippers and insufficient hooks for hanging items, as well as some uncertainty regarding food pricing. Despite these minor setbacks, the quiet location and the business-ready amenities generally make it a good business hotel in Manhattan.
No, Doubletree By Hilton New York Times Square West doesn't have any pool.
No, a spa isn't available at Doubletree By Hilton New York Times Square West.
Yes, Doubletree By Hilton New York Times Square West welcomes dogs.
Yes, parking facilities are available at Doubletree By Hilton New York Times Square West.
Yes, Doubletree By Hilton New York Times Square West has a gym.
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