DoubleTree by Hilton New York Downtown
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Summary of reviewsDoubleTree by Hilton New York Downtown enjoys largely positive reviews, particularly for its prime location in the heart of downtown Manhattan. The hotel's position is ideal for both tourists and business travelers, providing easy access to subway lines and iconic attractions such as Wall Street, Battery Park and the Brooklyn Bridge. The surrounding area is quieter than bustling Midtown, offering a peaceful retreat yet close to abundant dining options, bars and cafes.
Guestrooms are often praised for their cleanliness, comfortable beds and modern amenities, though some reviews mention the rooms are smaller than expected. Many appreciated the beautiful city views and the daily housekeeping service, contributing to a satisfactory stay overall. Despite these positives, noise issues and occasional maintenance concerns were noted.
The hotel staff receives generally favorable feedback for being friendly, helpful and professional. Guests enjoyed the welcoming atmosphere and appreciated the attentive service from the front desk to housekeeping. Specific staff members have been commended for their exceptional service, though a few inconsistencies in service quality were reported.
Cleanliness at the hotel is often highlighted positively with spotless facilities and attentive housekeeping. However, some guests experienced inconsistencies in the cleaning routines.
Wi-Fi service is typically free after registration and generally reliable, although some guests encountered occasional connectivity issues. The 24-hour gym is well-received for its cleanliness and well-maintained equipment, despite being described as small by some guests.
Breakfast offerings have mixed reviews with specific items like bacon receiving praise while the overall variety and quality are considered limited. The additional cost for breakfast is also a common critique, leading many guests to explore nearby cafes.
Parking presents a challenge for many guests, as there is no on-site or valet parking, requiring the use of off-site garages that are often expensive and inconvenient. Despite occasional parking discounts, this aspect detracts from the overall experience.
While the hotel’s rooms might not be ideally suited for families due to size constraints, the location and friendly staff make it a functional choice for short stays and sightseeing. The nightlife around the hotel is vibrant with many bars and restaurants within walking distance, making it an attractive option for those looking to explore the evening scene.
Overall, DoubleTree by Hilton New York Downtown offers a comfortable and convenient stay with a strong emphasis on location, cleanliness and service quality, though there are areas for improvement in breakfast variety, room size and parking logistics.
Categories
Guestrooms are often praised for their cleanliness, comfortable beds and modern amenities, though some reviews mention the rooms are smaller than expected. Many appreciated the beautiful city views and the daily housekeeping service, contributing to a satisfactory stay overall. Despite these positives, noise issues and occasional maintenance concerns were noted.
The hotel staff receives generally favorable feedback for being friendly, helpful and professional. Guests enjoyed the welcoming atmosphere and appreciated the attentive service from the front desk to housekeeping. Specific staff members have been commended for their exceptional service, though a few inconsistencies in service quality were reported.
Cleanliness at the hotel is often highlighted positively with spotless facilities and attentive housekeeping. However, some guests experienced inconsistencies in the cleaning routines.
Wi-Fi service is typically free after registration and generally reliable, although some guests encountered occasional connectivity issues. The 24-hour gym is well-received for its cleanliness and well-maintained equipment, despite being described as small by some guests.
Breakfast offerings have mixed reviews with specific items like bacon receiving praise while the overall variety and quality are considered limited. The additional cost for breakfast is also a common critique, leading many guests to explore nearby cafes.
Parking presents a challenge for many guests, as there is no on-site or valet parking, requiring the use of off-site garages that are often expensive and inconvenient. Despite occasional parking discounts, this aspect detracts from the overall experience.
While the hotel’s rooms might not be ideally suited for families due to size constraints, the location and friendly staff make it a functional choice for short stays and sightseeing. The nightlife around the hotel is vibrant with many bars and restaurants within walking distance, making it an attractive option for those looking to explore the evening scene.
Overall, DoubleTree by Hilton New York Downtown offers a comfortable and convenient stay with a strong emphasis on location, cleanliness and service quality, though there are areas for improvement in breakfast variety, room size and parking logistics.
Business Hotel
This hotel in central New York features a modern boardroom with a capacity of 8 people and total space of 234 square feet (21.7 square meters), where guests can hold small-scale business meetings during their stay.
Hotel with Parking
This hotel is mentioned to have parking and is located in the Financial District.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Accessible Hotel
Hotel with Gym
4-Star Hotel
Skyscraper Hotel
Guest Reviews
Located in the heart of downtown Manhattan, the DoubleTree by Hilton New York Downtown receives high praise for its prime location, making it an ideal hotel for both tourists and business travelers. Guests frequently highlight the convenience of the hotel's proximity to multiple subway lines, enabling easy access to various parts of the city within a short travel time. The area surrounding the hotel is rich with iconic attractions such as Wall Street, Battery Park, the Statue of Liberty and the Brooklyn Bridge, all within walking distance.
Visitors appreciate the quieter ambiance compared to the bustling Midtown, finding it a peaceful retreat while still being close to the action. The hotel’s strategic location also makes it a great starting point for exploring downtown Manhattan. Guest reviews often mention the abundance of nearby restaurants, bars and cafes, making dining options plentiful and diverse.
Adding to the convenience, the hotel is located near key transit hubs such as the Staten Island Ferry and the World Trade Center, further enhancing its appeal. Whether it’s for sightseeing, business or leisurely activities, the DoubleTree by Hilton New York Downtown is consistently described as having an excellent location that caters to a wide range of needs and preferences.
The DoubleTree by Hilton New York Downtown provokes mixed reactions regarding its breakfast offerings. Many guests found breakfast to be basic yet sufficient with some commenting positively on specific items like the bacon. However, the general consensus indicates the breakfast could be improved with repeated mentions of limited options and a lack of variety.
Several reviews pointed out that breakfast is not included in the room rate, which necessitated additional expenses at the hotel restaurant, where prices were considered high for the level of choice and quality provided. Guests frequently opted for alternative breakfast spots nearby, such as Liberty Bagels or George’s/Zaza/Square diner, citing them as more affordable and offering better selection.
Some reviews expressed disappointment with the monotonous and sparse options available at the breakfast buffet, noting the absence of diverse items, vegetables and kid-friendly choices like hot chocolate. Despite this, a few guests found the breakfast to be decent, good or even their favorite part of the stay, appreciating the marginal variety and freshness.
In terms of logistics, the breakfast service was described by some as average with a few praising the friendly and professional staff. Issues like incorrect billing rates and cumbersome food voucher systems were mentioned, detracting from the overall experience.
In summary, while the breakfast at DoubleTree by Hilton New York Downtown has its positive aspects, such as specific standout items and staff service, many guests felt it could benefit from greater variety, inclusion in the room rate and more competitive pricing. Exploring nearby cafes could be a more satisfying option for those staying at the hotel.
The guest reviews for the rooms at DoubleTree by Hilton New York Downtown present a mixed picture. On the positive side, numerous guests appreciated the cleanliness of the rooms, often highlighting the daily housekeeping and spotless condition upon arrival. Many found the beds comfortable and some rooms offered beautiful views of the city. The location was frequently praised for its convenience, particularly for access to public transportation and nearby attractions. Amenities such as modern decor, well-equipped rooms and sufficient in-room facilities like refrigerators and coffee makers were appreciated by several visitors.
However, room size was a recurring issue with many reviews mentioning that the rooms were smaller than expected, often described as tiny or cramped, particularly for families or extended stays. Sound isolation was another concern with thin walls leading to disturbances from neighboring rooms and hallways. Some guests also reported outdated or damaged furniture, issues with room functionality like malfunctioning thermostats and occasionally subpar housekeeping services. Despite these drawbacks, many still felt that their experience was satisfactory for a short visit or for tourists primarily using the hotel as a sightseeing base.
Travelers visiting the DoubleTree by Hilton New York Downtown often highlight the beds' comfort as a significant positive aspect of their stay. Guests frequently describe the beds as comfortable, super comfortable and even the most comfortable they've ever experienced. Many appreciated the soft bedding and found the large beds especially cozy after long days in the city. Comfortable pillows and clean bedding add to the overall pleasant experience.
However, some reviews note issues with bed size and firmness. Several guests found the double beds to be smaller than expected and cramped for two people. A few mentioned that the beds felt too firm or too soft with some mattresses feeling worn out or unsupportive. Despite these occasional concerns, the majority of feedback points towards a generally restful and comfortable sleep environment.
The cleanliness at DoubleTree by Hilton New York Downtown receives mixed yet generally positive feedback from guests. Many describe their rooms as very clean, neat and tidy with some even calling the cleanliness impeccable. Daily housekeeping service is mentioned frequently, ensuring fresh towels and tidied rooms, which contributes to a comfortable stay. Guests appreciate the overall clean environment, including the well-maintained rooms and spotless facilities.
Despite these positive remarks, some guests have noted inconsistencies. A few reported issues such as rooms not being cleaned during their entire stay or specific areas like floors and toilets not being thoroughly cleaned. Others mentioned that the cleaning service could be more consistent and attentive to details. Instances of missed cleaning schedules were also highlighted with some rooms being left unattended by housekeeping staff for days.
Overall, the hotel's location and cleanliness receive commendable remarks, but there are areas needing improvement in maintaining consistent cleaning routines and ensuring that every guestroom is thoroughly cleaned each day.
When visiting the DoubleTree by Hilton New York Downtown, one can generally expect a welcoming atmosphere, as many guests have appreciated the friendly and helpful demeanor of the staff. Numerous reviews highlight that the staff, from the front desk to housekeeping, is attentive, courteous and accommodating. Guests often mention enjoying delicious welcome cookies upon check-in and specific staff members like Jovany have been praised for their exceptional service in handling baggage. The concierge and maintenance staff also receive accolades for their prompt and attentive assistance.
Despite the overall warmth and professionalism, some inconsistencies in service quality were noted. A few reviews point out that the friendliness of staff varies with some front desk personnel being described as rude or unhelpful. There are isolated mentions of unresponsiveness and unprofessional behavior, particularly during busy times.
Nonetheless, for many, the positive interactions outweigh the negatives. The hotel staff's effort to communicate clearly, provide practical information and respond to guests' needs contributes to a largely favorable experience. The efficient housekeeping and bellhop services, along with polite receptionists, further enhance the stay.
In summary, while there might be occasional lapses in service, the majority of guests at the DoubleTree by Hilton New York Downtown encounter a friendly, helpful and attentive staff ready to make their stay as comfortable as possible.
The Wi-Fi experience at DoubleTree by Hilton New York Downtown has garnered a variety of opinions from its guests. Generally, once registered, guests can enjoy free Wi-Fi, which many found to be fast and reliable. Several reviewers highlighted that the Wi-Fi connection was good and functional throughout the room and the entire hotel, making it a suitable option for those on work stays. However, some mentioned the Wi-Fi can be patchy and inconsistent across different floors with occasional disconnects.
A few guests noted that the internet speed wasn’t very fast and there have been instances where the service was cumbersome or non-existent. There were also mentions of charges for Wi-Fi, though it seems that free access is typically available after registration, contradicting the website's information.
Despite occasional hiccups, the overall consensus indicates that the hotel generally provides good Wi-Fi service with many guests praising its speed and reliability.
The gym at DoubleTree by Hilton New York Downtown receives generally positive feedback from guests with many appreciating its 24-hour availability and the variety of well-maintained equipment. Though described by some as small or cozy, the gym is functional and well-equipped, offering all essential amenities needed for a good workout. Guests particularly valued the presence of a meditation room within the gym, which is accessible at all hours and adds an extra layer of convenience and comfort.
While some reviews mentioned that the gym can be crowded and felt tight given the hotel's size, the majority were satisfied with its cleanliness and the solid nature of its facilities. The inclusion of a water filter was also noted as a thoughtful touch. Free access to the gym is an added perk, enhancing the overall experience for fitness-conscious travelers. Despite a few negative remarks regarding its size, the gym’s well-built environment and good equipment make it a commendable feature of the hotel.
Travelers staying at the DoubleTree by Hilton New York Downtown frequently mention parking as an issue. Many noted the lack of on-site parking and absence of valet service, which required guests to find off-site parking options. Although there are nearby garages, several guests found them to be expensive and inconvenient, often necessitating a walk of a few blocks to and from the hotel. The signage and directions to these garages were frequently described as confusing or insufficient. Some guests did appreciate the relatively affordable parking options nearby, even if these were still considered pricey by others. A few noted benefits like a 50% discount on parking and the efficiency of the valet service when available. However, overall, parking at this hotel seemed to be a recurrent challenge for many guests.
DoubleTree by Hilton New York Downtown presents a mixed bag when considering family travel. The hotel is positioned as family-friendly with some advantages for those traveling with children. A microwave in the lobby and a convenient kiosk meet essential family needs. Its location, well-connected by metro, makes city exploration easy even with young children and strollers. Guests also appreciate the welcoming atmosphere and friendly staff, who are particularly kind to kids.
However, the accommodations themselves leave something to be desired. Many reviews highlight that the rooms are too small for families of four, making longer stays uncomfortable. Family rooms have been criticized for insufficient amenities like towels, coffee cups and overall cleanliness. In some unfortunate instances, guests reported issues such as roaches, raising concerns about maintenance and hygiene standards.
Overall, while it can serve the basic needs of a family city trip, DoubleTree by Hilton New York Downtown may not provide the spacious, well-equipped environment that families with children would ideally look for.
DoubleTree by Hilton New York Downtown offers a strategic location for those keen on exploring the lively nightlife of New York City's Financial District. Guests consistently highlight the hotel’s proximity to a variety of bars, restaurants and key points of interest, all within walking distance. The area, known for its excellent nightlife options, transforms in the evening as FiDi becomes much livelier. The bubbling life and vibrant bars contribute to a great nightlife experience. Despite being in a business district, which is quieter on weekends, there's an abundance of local bars and nightclubs nearby. For those who enjoy a mix of activities, there are also numerous restaurants, cafes and coffee shops available for breakfast and more casual outings. All in all, the hotel's location is very appreciated for its balance of a quiet retreat with easy access to numerous dining and entertainment options.
DoubleTree by Hilton New York Downtown has a mix of positive and critical feedback regarding its four-star rating. Many reviews highlight the hotel's excellent value for money, especially considering its prime location in downtown New York. Guests found the rooms to be modern, clean and spacious and the gym was described as very pleasant. The friendly and helpful staff added to the overall positive experience, which many guests found recommendable to family and friends.
However, some travelers felt that the hotel did not fully meet four-star standards, citing issues like small rooms and lack of amenities such as balconies or terraces. Moreover, there were concerns about cleanliness and service delays, which were not expected from a hotel of this rating. Despite these criticisms, the hotel remained a popular choice for its convenient price-quality trade-off and exceptional service in many areas. Overall, while not all aspects lived up to everyone’s expectations of a four-star hotel, the DoubleTree by Hilton New York Downtown offers a pleasant stay with noteworthy positive attributes.
The DoubleTree by Hilton New York Downtown proves to be a solid choice for business travelers, thanks to its advantageous location in the Financial District. The hotel is described as convenient for business stays, meeting business requirements moderately well with added work amenities like desks and wireless internet in the rooms, which cater perfectly to business needs. Despite the occasional inconsistency in guest services and a somewhat cramped business center/lounge area, the hotel's functional nature makes it suitable for work stays.
Travelers appreciate the firm and consistent responses from the staff, which enhances the overall experience. The hotel's proximity to several business locations and easy access to the metro contribute to its convenience for business trips and meetings. Efforts to improve the facilities are noted, though small rooms might be a consideration for some guests. Nonetheless, it is described as offering good value for money, making it an appropriate and business-friendly choice for those needing accommodation in the heart of the Financial District.
DoubleTree by Hilton New York Downtown enjoys a highly accessible location, convenient for travelers with disabilities. The hotel boasts proximity to several metro stations and popular attractions, making it easy to get to the airport and city center. The hotel is designed to be directly accessible and walkable with specific features like wheelchair accessible bathrooms and rooms.
However, there were some issues noted with areas that are hard to reach and the hotel being accessible only by elevator in certain parts. Despite these minor setbacks, the accessibility efforts, such as having accessible doorways and showers, indicate a commitment to inclusivity. Nearby subways greatly enhance the ease of navigating around the city, adding to the highly accessible nature of the hotel.
DoubleTree by Hilton New York Downtown offers a romantic atmosphere perfect for couples seeking a serene escape amidst the city's bustle. Guests have highlighted the hotel's ideal setting for a romantic getaway, appreciating the peaceful ambiance with no noise at night. With multiple mentions of its romantic charm, the hotel stands out as a lovely destination for those looking to celebrate a special occasion or simply enjoy a romantic retreat.
The DoubleTree by Hilton New York Downtown offers pet-friendly accommodations and welcomes dogs, making it a suitable option for travelers with furry companions. However, it's important to note that guests are not allowed to leave their pets unattended in the rooms and there appears to be no comprehensive information on the hotel's pet policy available. While some guests appreciate the dog-friendly environment, others have found the facilities less accommodating. It might be beneficial to contact the hotel directly for specific details regarding their pet policy before booking.
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Location
Visitors appreciate the quieter ambiance compared to the bustling Midtown, finding it a peaceful retreat while still being close to the action. The hotel’s strategic location also makes it a great starting point for exploring downtown Manhattan. Guest reviews often mention the abundance of nearby restaurants, bars and cafes, making dining options plentiful and diverse.
Adding to the convenience, the hotel is located near key transit hubs such as the Staten Island Ferry and the World Trade Center, further enhancing its appeal. Whether it’s for sightseeing, business or leisurely activities, the DoubleTree by Hilton New York Downtown is consistently described as having an excellent location that caters to a wide range of needs and preferences.
Breakfast
Several reviews pointed out that breakfast is not included in the room rate, which necessitated additional expenses at the hotel restaurant, where prices were considered high for the level of choice and quality provided. Guests frequently opted for alternative breakfast spots nearby, such as Liberty Bagels or George’s/Zaza/Square diner, citing them as more affordable and offering better selection.
Some reviews expressed disappointment with the monotonous and sparse options available at the breakfast buffet, noting the absence of diverse items, vegetables and kid-friendly choices like hot chocolate. Despite this, a few guests found the breakfast to be decent, good or even their favorite part of the stay, appreciating the marginal variety and freshness.
In terms of logistics, the breakfast service was described by some as average with a few praising the friendly and professional staff. Issues like incorrect billing rates and cumbersome food voucher systems were mentioned, detracting from the overall experience.
In summary, while the breakfast at DoubleTree by Hilton New York Downtown has its positive aspects, such as specific standout items and staff service, many guests felt it could benefit from greater variety, inclusion in the room rate and more competitive pricing. Exploring nearby cafes could be a more satisfying option for those staying at the hotel.
Rooms
However, room size was a recurring issue with many reviews mentioning that the rooms were smaller than expected, often described as tiny or cramped, particularly for families or extended stays. Sound isolation was another concern with thin walls leading to disturbances from neighboring rooms and hallways. Some guests also reported outdated or damaged furniture, issues with room functionality like malfunctioning thermostats and occasionally subpar housekeeping services. Despite these drawbacks, many still felt that their experience was satisfactory for a short visit or for tourists primarily using the hotel as a sightseeing base.
Beds
However, some reviews note issues with bed size and firmness. Several guests found the double beds to be smaller than expected and cramped for two people. A few mentioned that the beds felt too firm or too soft with some mattresses feeling worn out or unsupportive. Despite these occasional concerns, the majority of feedback points towards a generally restful and comfortable sleep environment.
Cleanliness
Despite these positive remarks, some guests have noted inconsistencies. A few reported issues such as rooms not being cleaned during their entire stay or specific areas like floors and toilets not being thoroughly cleaned. Others mentioned that the cleaning service could be more consistent and attentive to details. Instances of missed cleaning schedules were also highlighted with some rooms being left unattended by housekeeping staff for days.
Overall, the hotel's location and cleanliness receive commendable remarks, but there are areas needing improvement in maintaining consistent cleaning routines and ensuring that every guestroom is thoroughly cleaned each day.
Staff
Despite the overall warmth and professionalism, some inconsistencies in service quality were noted. A few reviews point out that the friendliness of staff varies with some front desk personnel being described as rude or unhelpful. There are isolated mentions of unresponsiveness and unprofessional behavior, particularly during busy times.
Nonetheless, for many, the positive interactions outweigh the negatives. The hotel staff's effort to communicate clearly, provide practical information and respond to guests' needs contributes to a largely favorable experience. The efficient housekeeping and bellhop services, along with polite receptionists, further enhance the stay.
In summary, while there might be occasional lapses in service, the majority of guests at the DoubleTree by Hilton New York Downtown encounter a friendly, helpful and attentive staff ready to make their stay as comfortable as possible.
Wi-Fi
A few guests noted that the internet speed wasn’t very fast and there have been instances where the service was cumbersome or non-existent. There were also mentions of charges for Wi-Fi, though it seems that free access is typically available after registration, contradicting the website's information.
Despite occasional hiccups, the overall consensus indicates that the hotel generally provides good Wi-Fi service with many guests praising its speed and reliability.
Gym
While some reviews mentioned that the gym can be crowded and felt tight given the hotel's size, the majority were satisfied with its cleanliness and the solid nature of its facilities. The inclusion of a water filter was also noted as a thoughtful touch. Free access to the gym is an added perk, enhancing the overall experience for fitness-conscious travelers. Despite a few negative remarks regarding its size, the gym’s well-built environment and good equipment make it a commendable feature of the hotel.
Parking
Family
However, the accommodations themselves leave something to be desired. Many reviews highlight that the rooms are too small for families of four, making longer stays uncomfortable. Family rooms have been criticized for insufficient amenities like towels, coffee cups and overall cleanliness. In some unfortunate instances, guests reported issues such as roaches, raising concerns about maintenance and hygiene standards.
Overall, while it can serve the basic needs of a family city trip, DoubleTree by Hilton New York Downtown may not provide the spacious, well-equipped environment that families with children would ideally look for.
Nightlife
4 Star
However, some travelers felt that the hotel did not fully meet four-star standards, citing issues like small rooms and lack of amenities such as balconies or terraces. Moreover, there were concerns about cleanliness and service delays, which were not expected from a hotel of this rating. Despite these criticisms, the hotel remained a popular choice for its convenient price-quality trade-off and exceptional service in many areas. Overall, while not all aspects lived up to everyone’s expectations of a four-star hotel, the DoubleTree by Hilton New York Downtown offers a pleasant stay with noteworthy positive attributes.
Business
Travelers appreciate the firm and consistent responses from the staff, which enhances the overall experience. The hotel's proximity to several business locations and easy access to the metro contribute to its convenience for business trips and meetings. Efforts to improve the facilities are noted, though small rooms might be a consideration for some guests. Nonetheless, it is described as offering good value for money, making it an appropriate and business-friendly choice for those needing accommodation in the heart of the Financial District.
Accessible
However, there were some issues noted with areas that are hard to reach and the hotel being accessible only by elevator in certain parts. Despite these minor setbacks, the accessibility efforts, such as having accessible doorways and showers, indicate a commitment to inclusivity. Nearby subways greatly enhance the ease of navigating around the city, adding to the highly accessible nature of the hotel.
Romantic
Dog Friendly
No, DoubleTree by Hilton New York Downtown doesn't have any pool.
No, a spa isn't available at DoubleTree by Hilton New York Downtown.
Yes, DoubleTree by Hilton New York Downtown welcomes dogs.
Yes, parking facilities are available at DoubleTree by Hilton New York Downtown.
Yes, DoubleTree by Hilton New York Downtown has a gym.
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