Accessible HotelSummary of reviews related to the 'Accessible' categoryThe Saltoun Inn presented a mixed experience in terms of accessibility for guests with disabilities. On the plus side, the hotel offers great location, friendly staff, good food, excellent rooms and nice decor, all of which contribute to a pleasant stay. The venue is generally described as accessible and guests appreciated the lift being available for those with mobility issues when it was operational. Additionally, the shower design is highlighted as excellent for preventing anti-slip hazards, making it safer for users.
However, there were several recurring issues that detracted from the overall accessibility experience. The lift was frequently reported as out of order, which posed a significant inconvenience, especially for elderly guests and those in wheelchairs. Some guests noted that they were assigned rooms on upper floors without consideration of their mobility limitations. The lift system itself appeared confusing, exacerbated by a lack of clear instructions from the staff.
Other accessibility issues included unclear disabled parking and a crowded reception area that made it difficult for wheelchair maneuvering. Additionally, there is a notable step up to the front door which could be challenging for those with physical disabilities.
While The Saltoun Inn has several positive attributes in terms of accessibility, improvements such as consistent maintenance of the lift, better signage for disabled parking and more thoughtful room allocation could significantly enhance the experience for guests with disabilities. Show more
Accessible HotelSummary of reviews related to the 'Accessible' categoryThe Waterside receives mixed reviews regarding its accessibility for guests with disabilities. The hotel's parking lot is easily accessible, which is a positive for those arriving by car. The staff also appears to be quite accommodating and willing to assist; for instance, they help with carrying luggage up stairs when needed.
However, there are some notable challenges. The hotel lacks lifts, making it difficult for guests who rely on wheelchairs, prams or have mobility issues. Some guests noted specific difficulties, such as steep stairs that can be problematic to navigate. Despite having designated disabled-access rooms that are mostly suitable, some guests still faced issues with the overall accessibility of the facilities.
Reviews suggest that more transparent communication regarding accessibility would benefit all guests, ensuring those with special needs are fully aware of any potential challenges before arrival. It appears that both the location of accessible rooms and the overall disabled access policy could use some improvement to meet the needs of all travelers more effectively. Overall, while there are helpful elements, the property could gain by addressing and enhancing its accessibility features. Show more
This hotel provides accessible toilets on the ground floor and bedrooms with walk-in showers. Lifts are available to access all meeting and event spaces. A portable ramp is available for the main entrance which has two steps.
Accessible HotelSummary of reviews related to the 'Accessible' categoryHarbour Spring by Marston's Inns in Peterhead offers a generally accessible stay for guests with disabilities. Located conveniently near the main road, it provides free parking and is easy to reach without needing to venture into the town center. The hotel's disabled access rooms are thoughtfully set up to cater to specific needs, although some guests noted that the bed height might be a bit problematic for those using portable hoists.
The planning layout of the hotel is both clever and careful, ensuring ease of movement within the premises. While some areas may necessitate a longer walk for individuals requiring mobility assistance, the presence of a lift to the second floor aids in accessibility.
Despite its accessible facilities and ideal location for local activities and work, a few areas could use improvement. The available disabled parking spaces are somewhat limited and positioned at a distance from the main entrance and the absence of a lift on certain floors might pose challenges. Nonetheless, the hotel's proximity to a nearby garage and its overall accessible features make it a suitable option for many disabled travelers. Show more
