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Summary of reviewsSt Charles Coach House, Ascend Hotel Collection, enjoys a prime location in the heart of New Orleans' upscale Garden District, offering guests easy access to the vibrant French Quarter and other key attractions via a convenient streetcar stop right outside the hotel. Despite its proximity to lively areas, the setting remains pleasantly quiet, ensuring a peaceful retreat away from the bustle of Bourbon Street. The hotel's close vicinity to numerous restaurants, bars and charming shops is frequently praised, alongside secure and reasonably priced onsite parking, making it a practical choice for travelers.
The hotel's accommodations are highly rated for their cleanliness, spaciousness and comfortable beds, contributing to restful and enjoyable stays. Modern decor, well-lit rooms, large bathrooms and additional amenities like small couches and desks enhance the overall experience. Despite isolated minor issues, such as occasional overlooked trash or hair in bathrooms, the rooms are consistently maintained to high standards.
Cleanliness extends to the entire property, though some common areas received mixed reviews with sporadic mentions of industrial cleaner smells or occasional issues like dirty towels. However, these concerns are overshadowed by the overall pristine and organized appearance of the premises.
Guests consistently commend the hotel's staff for their friendliness, professionalism and readiness to assist with any need. Front desk personnel frequently receive special recognition for their warm hospitality, ensuring a memorable stay from check-in to check-out.
While the hotel does not provide an on-site breakfast, the availability of free coffee and tea throughout the day, coupled with the proximity to various dining options, mitigates this drawback.
Notably, the hotel excels in the area of parking. Guests value the rarity of free, secure and covered parking in New Orleans, including the additional security of a locked garage at night, offering significant peace of mind.
Overall, St Charles Coach House offers a blend of comfort, convenience and exceptional service, making it a top choice for visitors looking to experience the essence of New Orleans. Show more
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Categories
Hotel near Golf Courses
The St Charles Coach House, Ascend Hotel Collection is near multiple golf courses.
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
3-Star Hotel
Room Types
Standard King Room - Non-Smoking A seating area with a cable TV is featured in this room.
Deluxe King Room - Non-SmokingA seating area with a sofa and a cable TV is offered in this spacious room.
Queen Room with Two Queen Beds - Non-SmokingThe family room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. The unit has 2 beds.
Superior King Room - Non-SmokingThis king room features a tile/marble floor, cable TV and sofa.
King Room with Balcony - Non-SmokingThis king room has a balcony, tile/marble floor and sofa.
Superior Queen Room with Two Queen Beds - Non-SmokingThis family room features a tea/coffee maker and sofa.
King Room - Accessible/Non-SmokingThe spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. The double room features tiled floors, a seating area with a flat-screen TV with cable channels, a wardrobe, a safe deposit box, as well as a carpeted floor. The unit offers 1 bed.
Guest Reviews
8.8
Excellent
Location
Located in the heart of the Garden District, St Charles Coach House from Ascend Hotel Collection offers an ideal base for exploring New Orleans. The hotel boasts a prime location right next to the tram car stop, providing effortless access to the city's vibrant French Quarter and other key attractions. The setting is notably quiet, situated away from the bustle of Bourbon Street, yet close enough to enjoy its lively atmosphere with just a short cable car ride.
Guests praise the proximity to numerous restaurants, bars and charming shops, describing the area as convenient and upscale. In addition to its prime spot on St Charles Avenue, the hotel offers secure and reasonably priced onsite parking, making it a practical choice for those driving into the city.
The location is particularly celebrated for its connection to public transport with the streetcar stop right outside the hotel, allowing guests to explore on foot or via the tram. This convenience extends to its closeness to the city center and various hop on/off tour stops, enhancing the ease of sightseeing excursions around New Orleans.
Moreover, the beautifully renovated interiors and comfortable, spacious rooms receive high marks from guests, solidifying the hotel's appeal. From the quiet neighborhood to easy access to parades, this hotel stands out as a top choice for visitors wanting to capture the essence of New Orleans.
Breakfast
St Charles Coach House, part of the Ascend Hotel Collection, garners considerable praise for its location and amenities, but potential guests should note that breakfast is not provided on-site. The absence of a breakfast option is a common point of feedback with some guests mentioning a few apples and oranges as the only available fare. Despite this, the hotel compensates with free coffee and tea available throughout the day and its proximity to nearby restaurants and local stores offers convenient alternatives for morning meals. Visitors appreciate the clean and beautiful premises, the convenient streetcar stop right outside and the friendly, helpful staff. While the lack of breakfast might be a minor drawback, the hotel's charming ambiance and excellent location maintain its appeal.
Rooms
The rooms at St Charles Coach House, Ascend Hotel Collection are frequently praised for their impressive spaciousness, offering plenty of room to move around. Many guests have commented on the comfort of the beds, highlighting how restful their sleep was. The decor and furnishings add a unique charm to each room, often described as modern and tastefully designed. The views, particularly in the Garden District, are also noted as a beautiful feature.
Cleanliness is a standout aspect with numerous reviews attesting to the rooms being very clean and well-maintained. The large bathrooms and additional amenities like small couches and desks offer extra comfort and convenience. The rooms are well-lit and recently remodeled, adding a contemporary feel that guests appreciate.
Location-wise, the hotel is in a very nice area with abundant food options, making it a convenient choice for travelers. The quiet rooms, some away from the elevators, ensure a peaceful stay. While a few minor issues such as random trash under the bed were noted, these seem to be isolated incidents.
Overall, the hotel provides exceptionally comfortable and spacious accommodations, perfect for both short stays and extended visits. The consistent positive feedback on room size, cleanliness and comfort speaks to the high standard maintained at St Charles Coach House.
Beds
St Charles Coach House, part of the Ascend Hotel Collection, consistently earns positive guest feedback for its beds, which are highlighted as very comfortable and even compared to sleeping on a cloud. Guests repeatedly praise the beds for being comfy and clean, contributing to a restful night's sleep. Accommodations at the hotel are noted not just for their comfortable beds but also for the spaciousness of the rooms with one review specifically mentioning a wonderful balcony. Despite a mention of a hard mattress, overall, the comfortable beds remain a standout feature for this hotel, contributing significantly to a positive guest experience.
Cleanliness
St Charles Coach House, Ascend Hotel Collection, offers a blend of convenience and comfort with its clean and spacious rooms. Reviewers consistently praise the hotel's cleanliness, noting that rooms are well-appointed organized and easy to handle. Guests frequently mention the large, comfortable beds and the super soft sheets, contributing to a memorable stay. The hotel's location in the Garden District adds to its charm, making for pleasant evening walks.
While the rooms themselves receive high marks for cleanliness and coziness, a few guests highlighted minor issues, such as random trash under furniture and hair found in bathrooms. Common areas did not fare as well with some guests reporting smells of industrial cleaners and cheap decor and there were occasional complaints about dirty towels.
Despite these areas of concern, the helpful and friendly staff enhance the overall experience. For travelers seeking a clean, comfortable stay in a great location, St Charles Coach House continues to be a viable choice.
Staff
St. Charles Coach House, Ascend Hotel Collection, has garnered widespread acclaim for its exceptional staff. Guests have consistently praised the friendliness, helpfulness and professionalism of the team, highlighting the outstanding level of service provided. From check-in to check-out, the staff's kindness, attentiveness and willingness to assist have left a lasting impression on visitors.
Reviewers frequently mentioned the warm and welcoming nature of the employees, specifically noting that they were always available to answer questions and offer recommendations. Special mentions were given to front desk personnel like Leonce, Raquel and Marcia, who provided delightful attitudes and made guests feel at home. The staff's client-oriented approach and enthusiastic service contributed significantly to the positive experiences of travelers.
Overall, the combination of excellent service, friendly interactions and knowledgeable assistance made the stay at St. Charles Coach House memorable for those who visited.
Parking
St Charles Coach House, Ascend Hotel Collection, shines in the realm of convenience and security when it comes to parking. Guests overwhelmingly appreciate the rarity of free parking in New Orleans, especially in a secured and covered garage. The hotel goes the extra mile by locking the garage at night, offering a robust sense of safety. Beyond just being free, the secure parking facility is conveniently available and widely praised for its peace of mind.
Additionally, the parking situation is lauded as a significant benefit, providing ample space and eliminating the hassle of searching for off-site parking. The integration of convenient parking with easy access to local transportation, like the streetcar, heightens the overall guest experience.
The hotel itself garners positive comments for its modern and tasteful decor, spacious rooms and comfortable beds. Its location further enhances its appeal with an array of nearby restaurants, bars and notable spots within walking distance. Overall, the secure, free parking significantly impacts guest satisfaction, making St Charles Coach House a valuable option for travelers.
No, St Charles Coach House, Ascend Hotel Collection doesn't have any pool.
No, a spa isn't available at St Charles Coach House, Ascend Hotel Collection.
No, St Charles Coach House, Ascend Hotel Collection doesn't allow dogs.
Yes, parking facilities are available at St Charles Coach House, Ascend Hotel Collection.
No, St Charles Coach House, Ascend Hotel Collection doesn't have a gym.