New Orleans Marriott
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Summary of reviewsThe New Orleans Marriott enjoys a prime location in the heart of New Orleans, perfectly positioned on Canal Street close to the vibrant Bourbon Street and historic French Quarter. Guests appreciate the convenience of being within walking distance to major attractions, eateries and entertainment with most highlighting the easy access to the French Quarter, Jackson Square and nearby casinos. The proximity to streetcars enhances the convenience of exploring the city. The hotel's location is particularly advantageous during Mardi Gras, allowing guests to partake in festivities while providing a peaceful retreat.
The breakfast at the New Orleans Marriott receives generally favorable feedback. The breakfast buffet at the 5Fifty5 restaurant is often described as exceptional with guests praising its variety and healthy options, especially the French Toast and omelettes. The service staff is frequently commended for their friendliness and efficiency. However, some areas need improvement such as better communication about breakfast availability, more gluten-free options and a more varied menu over multiple days.
Dinner experiences vary, but many guests enjoy the lively atmosphere in the hotel’s large lobby bar and the M Club which offers strong and reasonably priced drinks. Some challenges include lengthy room service times and inconsistent service in the downstairs restaurant. The positive feedback focuses on food quality in the lobby dining area with some rooms offering exceptional views to complement the experience.
Rooms at the New Orleans Marriott are generally praised for their cleanliness, spaciousness and impressive views of the Mississippi River and city. Guests frequently comment on the comfortable beds and the peaceful atmosphere. However, some find the rooms small and needing modern updates, particularly the bathrooms. Noise from neighboring rooms and cleanliness issues upon arrival are noted in less favorable reviews.
Cleanliness overall is positively reviewed with the facility and rooms often described as clean and well-maintained. However, occasional lapses such as improperly vacuumed floors and mold in bathrooms were mentioned. Guests appreciate the cleanliness of common areas and the inviting scent throughout the hotel.
The exceptional service and friendliness of the staff receive significant praise. Guests frequently note the efficiency and welcoming demeanor of the front desk team, concierge, valet staff and maintenance crew. Specific staff members are commended for going above and beyond to enhance the guest experience.
Wi-Fi services at the New Orleans Marriott are a point of contention. Guests are often surprised by the additional daily charge of $14 for Wi-Fi access. While the connection quality varies, the overall sentiment is that Wi-Fi should be included in the room rate given the cost of the stay.
The gym is well-received, described as well-equipped with impressive facilities, though some noted the TVs on the treadmills were not operational. The pool also receives high praise, particularly for its warmth and suitability for children, although it could benefit from more shade and better cleanliness.
Parking is secure and plentiful, but the mandatory valet service and high daily fees are often criticized. While valet staff are generally friendly, the process can sometimes be challenging with long waits and occasional confusion about vehicle location.
The hotel’s location is ideal for nightlife enthusiasts with close proximity to the French Quarter, Jackson Square and Bourbon Street, ensuring easy access to entertainment. The on-site DJ in the lobby adds to the hotel’s vibrant atmosphere.
Finally, the beds at New Orleans Marriott are overwhelmingly praised for their comfort, often described as cozy and big with real down materials adding to their plushness. Minor issues with firmness and pillow quality were noted, but the majority of guests enjoyed a restful sleep.
In summary, the New Orleans Marriott is celebrated for its prime location, comfortable amenities and exceptional staff service, making it a popular choice for experiencing the best of New Orleans despite some areas needing improvement.
Categories
The breakfast at the New Orleans Marriott receives generally favorable feedback. The breakfast buffet at the 5Fifty5 restaurant is often described as exceptional with guests praising its variety and healthy options, especially the French Toast and omelettes. The service staff is frequently commended for their friendliness and efficiency. However, some areas need improvement such as better communication about breakfast availability, more gluten-free options and a more varied menu over multiple days.
Dinner experiences vary, but many guests enjoy the lively atmosphere in the hotel’s large lobby bar and the M Club which offers strong and reasonably priced drinks. Some challenges include lengthy room service times and inconsistent service in the downstairs restaurant. The positive feedback focuses on food quality in the lobby dining area with some rooms offering exceptional views to complement the experience.
Rooms at the New Orleans Marriott are generally praised for their cleanliness, spaciousness and impressive views of the Mississippi River and city. Guests frequently comment on the comfortable beds and the peaceful atmosphere. However, some find the rooms small and needing modern updates, particularly the bathrooms. Noise from neighboring rooms and cleanliness issues upon arrival are noted in less favorable reviews.
Cleanliness overall is positively reviewed with the facility and rooms often described as clean and well-maintained. However, occasional lapses such as improperly vacuumed floors and mold in bathrooms were mentioned. Guests appreciate the cleanliness of common areas and the inviting scent throughout the hotel.
The exceptional service and friendliness of the staff receive significant praise. Guests frequently note the efficiency and welcoming demeanor of the front desk team, concierge, valet staff and maintenance crew. Specific staff members are commended for going above and beyond to enhance the guest experience.
Wi-Fi services at the New Orleans Marriott are a point of contention. Guests are often surprised by the additional daily charge of $14 for Wi-Fi access. While the connection quality varies, the overall sentiment is that Wi-Fi should be included in the room rate given the cost of the stay.
The gym is well-received, described as well-equipped with impressive facilities, though some noted the TVs on the treadmills were not operational. The pool also receives high praise, particularly for its warmth and suitability for children, although it could benefit from more shade and better cleanliness.
Parking is secure and plentiful, but the mandatory valet service and high daily fees are often criticized. While valet staff are generally friendly, the process can sometimes be challenging with long waits and occasional confusion about vehicle location.
The hotel’s location is ideal for nightlife enthusiasts with close proximity to the French Quarter, Jackson Square and Bourbon Street, ensuring easy access to entertainment. The on-site DJ in the lobby adds to the hotel’s vibrant atmosphere.
Finally, the beds at New Orleans Marriott are overwhelmingly praised for their comfort, often described as cozy and big with real down materials adding to their plushness. Minor issues with firmness and pillow quality were noted, but the majority of guests enjoyed a restful sleep.
In summary, the New Orleans Marriott is celebrated for its prime location, comfortable amenities and exceptional staff service, making it a popular choice for experiencing the best of New Orleans despite some areas needing improvement.
Hotel Taking Steps Towards Sustainability
Marriott hotels often participate in brand-wide sustainability programs, which may include efforts to conserve water and energy, reduce waste, and promote responsible sourcing.
Family Friendly Hotel
This hotel features comfortable rooms and family-friendly amenities. Its central location provides easy access to attractions like the French Quarter and the Aquarium of the Americas.
Business Hotel
This hotel offers 1,333 guest rooms and 86,849 sq ft of event space, making it a strong choice for business gatherings. The hotel also provides modern business facilities and high-speed internet.
Hotel with Gym
New Orleans Marriott features fitness amenities.
4-Star Hotel
This hotel offers comfortable accommodations and a range of amenities. Its central location and professional service make it a reliable choice for travelers.
Hotel with Heated Pool
This hotel provides a heated outdoor rooftop pool, offering a relaxing escape with city views. The pool is part of a freshwater pool complex that also includes a dedicated children's area, making it suitable for families.
Luxury Hotel
Hotel for Honeymoon
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Accessible Hotel
Hotel with Tennis Courts
Skyscraper Hotel
Hotel with Outdoor Pool
Guest Reviews
Located in the heart of New Orleans, the New Orleans Marriott boasts an enviable position that's hard to beat. Its location on Canal Street places guests just a stone's throw from the vibrant Bourbon Street and the historic French Quarter, making it convenient for exploring the city's major attractions. Guests appreciate the easy access to the French Quarter, Jackson Square and nearby casinos. The hotel's central location ensures that everything from popular eateries to entertainment spots is within walking distance, making city sightseeing incredibly convenient.
Perfect for Mardi Gras celebrations, the hotel allows guests to easily catch parades and join in the festivities, while still offering a peaceful retreat close enough but not too close to the action. Proximity to streetcars on Canal Street further enhances its convenience for getting around the city. Many reviewers highlight the stunning views of Canal Street and the riverfront from the upper floors, adding to the charm of their stay.
In addition to its prime location, the hotel has been praised for its cleanliness and friendly staff. The presence of on-site dining options, including a restaurant, market and Starbucks in the lobby, adds to its appeal. Overall, the New Orleans Marriott's strategic position and excellent amenities make it a popular choice for both leisure and business travelers seeking to experience the best of New Orleans.
The New Orleans Marriott offers a mixed experience when it comes to breakfast with many guests expressing positive sentiments. A notable highlight is the breakfast buffet, which has been described as exceptional and good value. Guests frequently enjoyed a healthy and varied breakfast at the 5Fifty5 restaurant with certain items like the French Toast and omelettes receiving specific praise.
Service at breakfast also receives accolades with mentions of efficient and friendly staff, particularly the morning hostesses and waitresses who were noted to be fantastic. Despite this, some guests encountered issues such as additional charges for more than two people, even when breakfast was supposed to be included in their accommodation fee.
There were also comments on areas needing improvement, such as the need for more gluten-free options and better communication about breakfast availability during check-in. The breakfast experience was marred for some by an unchanging menu over multiple days and there's room for improvement in food quality with isolated complaints about cleanliness and taste.
Overall, while the New Orleans Marriott provides a generally great breakfast experience, consistent issues with additional charges and menu variety were highlighted, suggesting that while many guests leave satisfied, there's room for improvement.
At the New Orleans Marriott, guests generally have mixed experiences regarding dinner at the hotel. The lobby area, featuring a buzz-worthy, large lobby bar, attracts many visitors and sets a lively atmosphere for dining. Guests particularly appreciate the M Club, where they enjoy both the food and the drinks, which are often described as strong and reasonably priced. Meals served in the lobby's wine bar and dining area receive positive feedback for being notably better than some nearby options with delicious offerings complemented by great views from certain rooms.
However, not all experiences are entirely positive. Issues with room service have been noted, such as long preparation times and food arriving cold, leading to some frustration. Additionally, some guests report encounters with rude service staff in the downstairs restaurant and poor coffee quality from the buffet, prompting them to seek alternatives like the conveniently located Creole House next door.
The rooms at the New Orleans Marriott receive mixed feedback from guests. Positively, many highlight that the rooms are consistently clean, offering impressive views of the Mississippi River and the city. Guests often found their rooms spacious and well-equipped with comfortable king-size beds and sufficient facilities for a pleasant stay. The peaceful atmosphere inside the hotel provides a stark contrast to the vibrant nightlife outside.
However, some guests noted that the rooms are small and could benefit from modern updates, especially the outdated and tiny bathrooms. Issues with the air conditioning and noise from neighboring rooms or elevators were also mentioned. While cleanliness was generally appreciated, a few instances of dirty rooms upon arrival and insufficient housekeeping service were reported. Overall, guests valued the comfort, cleanliness and views but suggested improvements in room size and bathroom facilities.
The beds at the New Orleans Marriott have received overwhelming praise for their comfort. Guests repeatedly describe the beds as very comfortable, cozy and big, contributing to a great night's sleep. Many mentioned the beds being filled with real down, which added to the overall plushness. While some found the beds to be a bit firm or hard, the majority found them incredibly comfy and soft. The availability of king-size beds and light-blocking curtains added to the positive sleeping experience. Though there were minor notes on temperature and pillow quality, the feedback on the beds was predominantly positive, emphasizing their comfort and quality.
The New Orleans Marriott offers a mixed experience when it comes to cleanliness, although many guests have positive feedback. Several reviews highlight that the hotel rooms are clean and well-maintained with guests often commenting on the excellent cleanliness right upon walking in. The facility, including common areas and rooms, is commonly described as clean, inviting and well-kept. Many guests appreciate the attention to cleanliness, mentioning that rooms are cleaned daily and that staff contribute positively to their stay.
However, not all experiences were favorable. Some guests encountered issues with the cleanliness of their rooms, mentioning areas not being vacuumed properly or the presence of mold in bathrooms. There were occasional complaints about common areas being dirty and food spills not being promptly cleaned up. Despite these inconsistencies, the hotel generally maintains a good cleanliness standard with comfortable, well-managed facilities that are appreciated by numerous visitors. Guests often find the lobby and gathering spaces clean and many enjoy the wonderful scent throughout the hotel.
In summary, while some improvements are needed in certain areas, the New Orleans Marriott mainly presents a clean and well-maintained environment with helpful and friendly staff.
New Orleans Marriott's staff has received significant praise from guests for their exceptional service and friendliness. Visitors frequently highlight the staff as terrific, efficient and always ready to assist with a smile. The front desk team is especially commended for being welcoming, courteous and professional, ensuring that check-in processes are smooth and efficient. Guests also note that the concierge and other support staff contribute positively to the overall experience with many appreciating their helpful and sincere approach.
Several staff members like Sonia at reception, Flash at the front desk and Mrs. Ethel stand out for going above and beyond to assist guests, enhancing their stay with a personal touch. The valet and parking staff, along with the hotel manager, receive kudos for their accommodating and pleasant demeanor, while the maintenance team is recognized for efficiently managing difficult situations.
There are a few mentions of less pleasant interactions with some guests noting occasional rudeness or lapses in service. However, these instances appear to be exceptions rather than the rule. Overall, the impression of the New Orleans Marriott staff remains overwhelmingly positive with their professionalism and friendliness often cited as major highlights of the guest experience.
The New Orleans Marriott offers good Wi-Fi services, but guests should be aware that there is an additional charge of $14 per day for access. Many visitors expected Wi-Fi to be included in the room rate and found the extra cost surprising. While some reported that the Wi-Fi worked well, others experienced weak or unstable connections, particularly on certain floors. The need to pay for Wi-Fi, especially given the overall expense of the stay, was a common point of dissatisfaction. Free Wi-Fi access would be more in line with the hotel's pricing, as some guests felt that this should be a standard amenity for the rates paid. The inconsistency and additional cost of Wi-Fi service marked a significant aspect of the overall guest experience.
The gym at the New Orleans Marriott has garnered positive feedback for its impressive features and overall maintenance. Guests have described the fitness center as well-equipped and the workout area as awesome. Many remarked that it is among the best gyms they have encountered in a hotel, emphasizing its well-maintained facilities. However, some noted that the TVs on the treadmills were not operational. Despite this minor drawback, the gym remains a highlight for those prioritizing fitness during their stay.
The pool at the New Orleans Marriott receives high praise from guests, who describe it as excellent, warm and fabulous - especially the kids pool. The heated pools add an extra touch of comfort, making for a relaxing experience. The outdoor pool is nicely set up and provides a pleasant area for both adults and children with a special side for toddlers. The swipe system to access the pool area is appreciated, although there are minor drawbacks such as limited shade and occasional noise. Despite being a bit small and showing signs of age, the pool area remains a highlight for many visitors due to its overall good upkeep and inviting atmosphere, even though some feel it could be cleaner. The pool's extended hours, closing at 11pm, offer ample time for guests to enjoy this amenity.
When planning a stay at the New Orleans Marriott, it's essential to be aware of the parking situation at the hotel. Visitors consistently mention the availability of parking options, highlighting secure and plenty of parking spaces. However, valet parking is mandatory and comes at a significant cost, typically around $50 to $55 per night. Many guests note that the valet staff are friendly, although the process of retrieving a car can sometimes be challenging with some experiencing long waits and occasional confusion about their vehicle’s location.
Despite these logistics, the overall security and availability of parking are seen as positive aspects. On the downside, the high daily fees and lack of self-parking options have drawn criticism with some guests perceiving the costs as excessive or unreasonable. Others have found alternative parking solutions off-site to avoid the higher rates. It’s worth noting that the hotel has 700 parking spots for its 1400 rooms, potentially contributing to the parking complexities.
Overall, while the convenience of valet service and secure parking are appreciated, the steep fees and occasional logistical challenges should be considered when planning your stay.
The New Orleans Marriott boasts a prime location for those seeking an engaging nightlife experience. Guests consistently highlight the hotel's close proximity to the vibrant French Quarter and Jackson Square, placing a wide array of entertainment venues within walking distance. The beloved Bourbon Street is just a short walk away, ensuring that the exciting nightlife is always accessible. Moreover, the hotel's own nightlife offerings, such as a DJ in the lobby, add extra enjoyment for guests. Overall, the location offers perfect convenience for nightlife enthusiasts who wish to explore the city's renowned attractions and lively atmosphere.
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Location
Perfect for Mardi Gras celebrations, the hotel allows guests to easily catch parades and join in the festivities, while still offering a peaceful retreat close enough but not too close to the action. Proximity to streetcars on Canal Street further enhances its convenience for getting around the city. Many reviewers highlight the stunning views of Canal Street and the riverfront from the upper floors, adding to the charm of their stay.
In addition to its prime location, the hotel has been praised for its cleanliness and friendly staff. The presence of on-site dining options, including a restaurant, market and Starbucks in the lobby, adds to its appeal. Overall, the New Orleans Marriott's strategic position and excellent amenities make it a popular choice for both leisure and business travelers seeking to experience the best of New Orleans.
Breakfast
Service at breakfast also receives accolades with mentions of efficient and friendly staff, particularly the morning hostesses and waitresses who were noted to be fantastic. Despite this, some guests encountered issues such as additional charges for more than two people, even when breakfast was supposed to be included in their accommodation fee.
There were also comments on areas needing improvement, such as the need for more gluten-free options and better communication about breakfast availability during check-in. The breakfast experience was marred for some by an unchanging menu over multiple days and there's room for improvement in food quality with isolated complaints about cleanliness and taste.
Overall, while the New Orleans Marriott provides a generally great breakfast experience, consistent issues with additional charges and menu variety were highlighted, suggesting that while many guests leave satisfied, there's room for improvement.
Dinner
However, not all experiences are entirely positive. Issues with room service have been noted, such as long preparation times and food arriving cold, leading to some frustration. Additionally, some guests report encounters with rude service staff in the downstairs restaurant and poor coffee quality from the buffet, prompting them to seek alternatives like the conveniently located Creole House next door.
Rooms
However, some guests noted that the rooms are small and could benefit from modern updates, especially the outdated and tiny bathrooms. Issues with the air conditioning and noise from neighboring rooms or elevators were also mentioned. While cleanliness was generally appreciated, a few instances of dirty rooms upon arrival and insufficient housekeeping service were reported. Overall, guests valued the comfort, cleanliness and views but suggested improvements in room size and bathroom facilities.
Beds
Cleanliness
However, not all experiences were favorable. Some guests encountered issues with the cleanliness of their rooms, mentioning areas not being vacuumed properly or the presence of mold in bathrooms. There were occasional complaints about common areas being dirty and food spills not being promptly cleaned up. Despite these inconsistencies, the hotel generally maintains a good cleanliness standard with comfortable, well-managed facilities that are appreciated by numerous visitors. Guests often find the lobby and gathering spaces clean and many enjoy the wonderful scent throughout the hotel.
In summary, while some improvements are needed in certain areas, the New Orleans Marriott mainly presents a clean and well-maintained environment with helpful and friendly staff.
Staff
Several staff members like Sonia at reception, Flash at the front desk and Mrs. Ethel stand out for going above and beyond to assist guests, enhancing their stay with a personal touch. The valet and parking staff, along with the hotel manager, receive kudos for their accommodating and pleasant demeanor, while the maintenance team is recognized for efficiently managing difficult situations.
There are a few mentions of less pleasant interactions with some guests noting occasional rudeness or lapses in service. However, these instances appear to be exceptions rather than the rule. Overall, the impression of the New Orleans Marriott staff remains overwhelmingly positive with their professionalism and friendliness often cited as major highlights of the guest experience.
Wi-Fi
Gym
Pool
Parking
Despite these logistics, the overall security and availability of parking are seen as positive aspects. On the downside, the high daily fees and lack of self-parking options have drawn criticism with some guests perceiving the costs as excessive or unreasonable. Others have found alternative parking solutions off-site to avoid the higher rates. It’s worth noting that the hotel has 700 parking spots for its 1400 rooms, potentially contributing to the parking complexities.
Overall, while the convenience of valet service and secure parking are appreciated, the steep fees and occasional logistical challenges should be considered when planning your stay.
Nightlife
Yes, New Orleans Marriott has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at New Orleans Marriott.
No, New Orleans Marriott doesn't allow dogs.
No, parking facilities aren't available at New Orleans Marriott.
Yes, New Orleans Marriott has a gym.
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