Welcomhotel by ITC Hotels, Dwarka, New Delhi
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Summary of reviewsWelcomhotel by ITC Hotels, Dwarka, New Delhi, has garnered largely positive feedback, especially highlighting several key aspects contributing to a satisfactory experience.
The hotel's location is highly praised for its proximity to the airport and transport accessibility. Just a short walk from the Dwarka Sector 10 Metro Station, it offers seamless connectivity for exploring New Delhi. The quiet and peaceful surroundings, despite being near a major highway, further add to its appeal. While it's somewhat remote from downtown and popular tourist spots, the surrounding amenities, such as local markets and shopping options, provide convenience. The property itself is recognized for its cleanliness, spacious rooms and supportive staff, enhancing the overall positive stay.
The breakfast provided at the hotel receives commendations for its variety and taste with a lavish buffet featuring numerous Indian dishes garnering specific praise. Despite occasional issues with crowding and a few instances of repetitive items, the dining experience is generally deemed excellent with the supportive and highly trained staff further enhancing this sentiment.
Dinner experiences at the hotel are varied, but positive mentions dominate, particularly for the delicious food, live music ambiance and in-room dining service. Specific restaurants like Kebabs and Kurries stand out for their amazing food and great atmosphere. Despite some concerns about food quality consistency and cost, the strong commendations reflect a positive overall dining experience.
Guest rooms are particularly well-regarded for their spaciousness and comfort, suitable for families and extended stays. The large bathrooms, comfortable beds and room amenities contribute to a luxurious atmosphere. While there are mentions of maintenance issues and occasional lapses in cleanliness, the politeness and helpfulness of the staff often offset these concerns.
Cleanliness in individual rooms is praised, yet common areas, including bathrooms, require improvement. Recurring issues like mosquitoes and dust due to ongoing construction work are noted. Despite these factors, the individual room cleanliness contributes positively to guests’ overall impressions.
The staff at Welcomhotel by ITC Hotels, Dwarka, receive significant praise for their friendliness, helpfulness and courteousness. Standout employees and the excellent reception team are frequently highlighted, contributing positively to the guest experience. Although the occasional slow response and room service hitches are reported, most guests find the staff to be a highlight of their stay.
The hotel's free Wi-Fi service is generally appreciated for its decent speed, though some guests encounter occasional connectivity issues. Extended stay guests, however, might find the Wi-Fi service less inclusive.
The gym facilities receive mixed feedback, praised for their modern equipment and maintenance but criticized for limited operating hours and the absence of supporting amenities like towels. Improved management could enhance guest satisfaction in this area.
The swimming pool area requires significant improvements. Guests often find the pool too small, poorly maintained and in need of renovation. Cleanliness issues, including murky water and mosquitoes, deter from a typically relaxing feature.
Parking facilities present challenges with limited availability and the absence of a valet service. Some guests find the self-parking process inconvenient and costly, suggesting room for enhancement in providing a hassle-free experience.
For families, the hotel's ample room space and kid-friendly amenities make it a good choice, appreciated by many for providing a comfortable stay for those traveling with children.
Taken together, Welcomhotel by ITC Hotels, Dwarka, New Delhi, offers a balance of strategic location, comfortable rooms, supportive staff and varied dining experiences, though there are some areas requiring attention to meet the high expectations of discerning guests.
Categories
The hotel's location is highly praised for its proximity to the airport and transport accessibility. Just a short walk from the Dwarka Sector 10 Metro Station, it offers seamless connectivity for exploring New Delhi. The quiet and peaceful surroundings, despite being near a major highway, further add to its appeal. While it's somewhat remote from downtown and popular tourist spots, the surrounding amenities, such as local markets and shopping options, provide convenience. The property itself is recognized for its cleanliness, spacious rooms and supportive staff, enhancing the overall positive stay.
The breakfast provided at the hotel receives commendations for its variety and taste with a lavish buffet featuring numerous Indian dishes garnering specific praise. Despite occasional issues with crowding and a few instances of repetitive items, the dining experience is generally deemed excellent with the supportive and highly trained staff further enhancing this sentiment.
Dinner experiences at the hotel are varied, but positive mentions dominate, particularly for the delicious food, live music ambiance and in-room dining service. Specific restaurants like Kebabs and Kurries stand out for their amazing food and great atmosphere. Despite some concerns about food quality consistency and cost, the strong commendations reflect a positive overall dining experience.
Guest rooms are particularly well-regarded for their spaciousness and comfort, suitable for families and extended stays. The large bathrooms, comfortable beds and room amenities contribute to a luxurious atmosphere. While there are mentions of maintenance issues and occasional lapses in cleanliness, the politeness and helpfulness of the staff often offset these concerns.
Cleanliness in individual rooms is praised, yet common areas, including bathrooms, require improvement. Recurring issues like mosquitoes and dust due to ongoing construction work are noted. Despite these factors, the individual room cleanliness contributes positively to guests’ overall impressions.
The staff at Welcomhotel by ITC Hotels, Dwarka, receive significant praise for their friendliness, helpfulness and courteousness. Standout employees and the excellent reception team are frequently highlighted, contributing positively to the guest experience. Although the occasional slow response and room service hitches are reported, most guests find the staff to be a highlight of their stay.
The hotel's free Wi-Fi service is generally appreciated for its decent speed, though some guests encounter occasional connectivity issues. Extended stay guests, however, might find the Wi-Fi service less inclusive.
The gym facilities receive mixed feedback, praised for their modern equipment and maintenance but criticized for limited operating hours and the absence of supporting amenities like towels. Improved management could enhance guest satisfaction in this area.
The swimming pool area requires significant improvements. Guests often find the pool too small, poorly maintained and in need of renovation. Cleanliness issues, including murky water and mosquitoes, deter from a typically relaxing feature.
Parking facilities present challenges with limited availability and the absence of a valet service. Some guests find the self-parking process inconvenient and costly, suggesting room for enhancement in providing a hassle-free experience.
For families, the hotel's ample room space and kid-friendly amenities make it a good choice, appreciated by many for providing a comfortable stay for those traveling with children.
Taken together, Welcomhotel by ITC Hotels, Dwarka, New Delhi, offers a balance of strategic location, comfortable rooms, supportive staff and varied dining experiences, though there are some areas requiring attention to meet the high expectations of discerning guests.
Hotel Taking Steps Towards Sustainability
As part of ITC Hotels, this property likely follows the group's ethos of 'Responsible Luxury,' which integrates sustainable practices like recycling water, rainwater harvesting, and utilizing renewable energy sources.
Family Friendly Hotel
This hotel is frequently mentioned as a family-friendly option. It provides a range of amenities and services suitable for families, ensuring an enjoyable stay.
Romantic Hotel
Welcomhotel Dwarka offers modern amenities and comfortable accommodations. The hotel's dining options and wellness facilities provide a relaxing experience for couples.
Hotel with Swimming Pool
Welcomhotel by ITC Hotels, Dwarka, New Delhi, offers a comfortable and well-equipped pool area, perfect for relaxation and recreation. The hotel's excellent service and amenities ensure a pleasant stay.
Children's Pool Outdoor Pool
Business Hotel
Welcomhotel Dwarka offers good hotel options for business travelers. It offers good connectivity, comfortable rooms and meeting spaces.
Hotel with Parking
Provides ample and secure parking facilities. Celebrated for its superior service and prime location, making parking hassle-free and efficient.
Accessible Hotel
This hotel provides accessible self-parking and elevators. Accessible routes are available from the public entrance to various areas including the Business Centre, Fitness Centre, meeting spaces, ballrooms, pool pathway, restaurants/lounges, and the spa. Some rooms are equipped with grab bars near the toilet.
5-Star Hotel
Welcomhotel by ITC Hotels, Dwarka, New Delhi, offers comfortable accommodations and a range of amenities including multiple dining options, a swimming pool, and a fitness center. The hotel's location in Dwarka provides a convenient base for exploring the area, and its event spaces cater to business needs. The hotel is known for its excellent service and modern facilities.
Hotel with Outdoor Pool
Features an outdoor pool. Provides comfortable accommodations and multiple dining options. Located in Dwarka, offering a convenient stay for business and leisure travelers.
Luxury Hotel
Hotel for Honeymoon
Hotel with Gym
Hotel with Children's Pool
About Welcomhotel by ITC Hotels, Dwarka, New Delhi
License: HTL/DCPLic/2012/103
Guest Reviews
Location
A standout feature of the hotel's location is its ease of access to public transportation. The Dwarka Sector 10 Metro Station is just a short walk from the hotel, providing seamless connectivity for sightseeing and commuting around New Delhi. This metro accessibility is frequently highlighted as a major advantage, making exploration of the city much easier.
Guests also appreciate the quiet and peaceful environment of the hotel's surrounding area, despite its proximity to a major highway, which can often result in noticeable traffic noise at night. The location is further complemented by a nearby local market and shopping opportunities within close range. While the hotel is described as being somewhat remote from the downtown core and popular tourist spots, this is offset by its peaceful nature and the convenience of having amenities such as supermarkets and malls within walking distance.
The property itself is well-regarded for its cleanliness, spacious rooms and supportive staff, adding to the overall positive experience. While some guests noted that there are no restaurants or shops right next to the hotel, the presence of a small mall within the same complex and other facilities nearby mitigates this concern.
Overall, the location of Welcomhotel by ITC Hotels, Dwarka, New Delhi, is seen as a practical choice for those seeking proximity to the airport and metro with a balance of convenience and tranquility.
Breakfast
However, there are some areas for improvement. A few guests mentioned breakfast lacking value for money with some expressing dissatisfaction over the limited variation, insufficient fruit juice, outdated items like watermelon juice and the need for more Western-style food options. The breakfast area can become overcrowded, resulting in queues and occasional mismanagement by the dining staff. Issues like insects found in food and meals sometimes being repetitive have also been brought up. Despite these criticisms, the overall experience is positively enhanced by the hotel's highly trained, supportive staff who contribute significantly to guests' enjoyable stays.
Dinner
Notably, the live music during dinner times contributes to a pleasant ambiance, enhancing the overall dining experience. Specific restaurants within the hotel, such as Kebabs and Kurries, have been singled out for their amazing food and great ambiance. Also, the in-room dining service is complimented for its freshness and quality.
However, some reviews indicate areas requiring improvement. Guests have pointed out issues such as poor food quality, slow dish refilling in the buffet and a general paucity of variety. The cost of dinner is also a concern for some with comments about overpriced meals and insufficient quantity. Additionally, critiques have been made regarding the inconsistency of the dining experience with occasional reports of inedible food and disappointing buffet service.
Overall, the dining experience at Welcomhotel by ITC Hotels, Dwarka shows a strong potential for excellence, characterized by flavorsome dishes and great service, though there are areas noted for potential enhancement to meet all guest expectations consistently.
Rooms
However, there were recurrent mentions of maintenance issues such as worn-out furniture, malfunctioning appliances like air conditioners and refrigerators and the need for better upkeep and cleanliness in some areas. Instances of dirty rooms with visible stains, leftover food and inadequate housekeeping were noted, detracting from the overall experience. Noise issues, such as hearing adjacent rooms, were also mentioned by a few guests.
On a positive note, the staff received commendations for their politeness and helpfulness and some guests had pleasant interactions that contributed to a satisfactory stay. Despite some dated decor and maintenance concerns, many guests found the spaciousness and core comfort of the rooms sufficient to meet their expectations. The overall sentiment suggested that with improved maintenance and attention to cleanliness, the rooms have the potential to offer an excellent stay experience.
Beds
Cleanliness
However, there are recurring issues reported in the common areas and bathrooms. Multiple reviews indicate that the washrooms and bathroom facilities often fall short of desired cleanliness with some guests encountering unpleasant odors and maintenance issues such as broken fixtures or dirty conditions. A significant number of reviews also mentioned the presence of mosquitoes within the hotel, which detracts from the overall hygiene experience.
The hotel's ongoing construction work has been another point of concern, resulting in dust and noise that negatively impact the ambiance. Guests have also highlighted inconsistent housekeeping services with some experiencing less-than-thorough cleaning of their rooms and common areas. Issues like dirty lifts, dusty surfaces and neglected corridors suggest that the hotel's cleaning staff might struggle to maintain the high standards expected from such an establishment.
In summary, while the individual rooms at Welcomhotel by ITC Hotels, Dwarka generally receive positive feedback for cleanliness and comfort, several areas, including washrooms and common spaces, require significant improvements to meet the expectations held for a 5-star hotel.
Staff
Many guests highlighted the warm welcome upon arrival and the consistent courteous behavior of the staff throughout their stay. The restaurant staff also received commendations for being super friendly and accommodating, enhancing the dining experience with their politeness and hospitality. Portering and security staff were noted for their politeness and professionalism.
However, some reviews pointed out inconsistencies, such as occasional slow response times and less courteous behavior in certain instances. Issues with room service and problems with check-in and check-out processes were also noted, though these were less frequent. Despite these shortcomings, many guests felt that the overall experience was positive and appreciated the helpful and supportive attitude of the hotel staff.
In summary, while there are areas for improvement, the staff at Welcomhotel by ITC Hotels, Dwarka, overwhelmingly contribute positively to the guest experience, often being described as the highlight of their stay for their kindness, professionalism and attentiveness.
Wi-Fi
Gym
However, it's worth mentioning that the gym's operating hours are limited and there are periods when the gym is unavailable or under maintenance. Some guests found the gym dated and in need of more attention. Additionally, the absence of towels and on-site assistance in the gym were noted as areas needing improvement. Access to the gym can be cumbersome due to the requirement of a key card for the lift, which may inconvenience solo users.
Overall, while the gym at Welcomhotel by ITC Hotels, Dwarka has satisfactory amenities, there are areas that could benefit from better management and accessibility.
Pool
Parking
While there are some positive aspects, such as the availability of nearby parking and options for catching a cab to the airport, these do not seem to fully compensate for the aforementioned inconveniences. Overall, the feedback suggests that the hotel could improve its parking facilities to provide a more convenient and hassle-free experience for its guests.
Family
Guests note that the staff are active listeners, attentive and focused on taking care of every guest, which likely contributes to the family-friendly atmosphere. The welcoming nature of the hotel staff has been consistently praised, making it a preferred option for those who have previously stayed and enjoyed their experience.
Despite a few concerns, such as noise from adjoining rooms and challenges with parking, the overall feedback emphasizes its accessibility and proximity to a nearby market. This makes it convenient for families looking to explore the local area. While some suggest it might not offer the best value for money, the blend of accessible location, hospitable staff and spacious accommodations paints a largely positive picture for family stays.
5 Star
4 Star
Despite these positive remarks, some guests feel the hotel does not match the quality typically associated with the ITC brand and suggest it is better promoted as a three or four-star hotel rather than a five-star one. The service receives conflicting evaluations; while some praise the staff for exceptional service, others criticize it as poor and mention slow check-ins.
Price points are considered acceptable by most visitors, but there is a consensus that the hotel could benefit from major updates and improvements to meet higher expectations. Overall, the hotel provides a satisfactory four-star stay, but some feel it falls short of its potential and there are better options available in the area.
Business
Luxury
However, some reviews pointed out disparities, mentioning that the hotel's feel and facilities might fall short of a true five-star rating with some suggesting it aligns more closely with a four-star experience. Certain luxury aspects were seen as limited and the associated mall received low opinions. Despite these critiques, the general consensus leans towards a very comfortable and largely luxurious stay, accented by welcoming touches like complimentary chocolates and drinks.
Yes, Welcomhotel by ITC Hotels, Dwarka, New Delhi has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
No, a spa isn't available at Welcomhotel by ITC Hotels, Dwarka, New Delhi.
No, Welcomhotel by ITC Hotels, Dwarka, New Delhi doesn't allow dogs.
Yes, parking facilities are available at Welcomhotel by ITC Hotels, Dwarka, New Delhi.
Yes, Welcomhotel by ITC Hotels, Dwarka, New Delhi has a gym.
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