The Umrao
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Summary of reviewsThe Umrao receives positive reviews largely for its unique location, excellent dining options, and attentive staff. The hotel benefits from an enviable location near the airport, providing convenience for travelers who seek a tranquil retreat. Its beautiful garden spaces offer an oasis-like environment that is appreciated by guests. The breakfast is noted for its quality and variety, despite some guests suggesting room for menu expansion. The dining experience overall, especially the lunch buffet, is well-received, although dinner has mixed reviews due to taste and pricing concerns.
Rooms receive mixed feedback; many guests appreciate their spaciousness and comfort, finding the suites particularly satisfactory. However, there are critiques regarding the size of some rooms and the need for improved bathroom maintenance and cleanliness. Despite these issues, the hotel maintains a good reputation for cleanliness, contributing to its appeal for guests attending events such as weddings.
Staff interactions are mostly praised for the warmth and politeness of the service, which enhances the hotel's ambiance. While some challenges exist, such as language barriers and occasional unresponsiveness, the overall effort of the staff to create a welcoming environment is recognized. The Umrao's overall experience is enhanced by its serene location, quality amenities, and dedicated staff, although there is room for improvement in certain areas like room and dining experience consistency.
Categories
Rooms receive mixed feedback; many guests appreciate their spaciousness and comfort, finding the suites particularly satisfactory. However, there are critiques regarding the size of some rooms and the need for improved bathroom maintenance and cleanliness. Despite these issues, the hotel maintains a good reputation for cleanliness, contributing to its appeal for guests attending events such as weddings.
Staff interactions are mostly praised for the warmth and politeness of the service, which enhances the hotel's ambiance. While some challenges exist, such as language barriers and occasional unresponsiveness, the overall effort of the staff to create a welcoming environment is recognized. The Umrao's overall experience is enhanced by its serene location, quality amenities, and dedicated staff, although there is room for improvement in certain areas like room and dining experience consistency.
Romantic Resort
The Umrao is a resort that provides a tranquil escape from the city. The hotel's serene ambiance and luxurious amenities offer a romantic retreat.
Resort with Free Wi-Fi
The Umrao provides free Wi-Fi access. The resort setting offers a relaxing environment while still ensuring connectivity for guests.
Boutique-style Resort
Luxury Resort
Resort for Honeymoon
Resort with Spa
Family Friendly Resort
Resort with Swimming Pool
Outdoor Pool
Business Resort
Resort with Parking
Accessible Resort
Resort with Gym
5-Star Resort
Resort with Outdoor Pool
Guest Reviews
The Umrao boasts an enviable location, particularly appreciated for its proximity to the airport, making it a convenient choice for travelers. The hotel is just a 10-15 minute drive from the airport, offering ease of access for those with tight schedules. Guests applaud the excellent location, which, despite being slightly isolated on a highway, provides a tranquil retreat away from the hustle and bustle of New Delhi. The vast garden spaces surrounding the property add to its charm, offering an oasis-like environment. While the location is a bit distant from downtown and some visitors find taxi availability challenging, the serene atmosphere and excellent cleanliness contribute to a pleasant stay. The combination of a good location and a beautiful property, complemented by attentive staff, further enhances the overall experience.
The breakfast experience at The Umrao features a mix of opinions. Many guests have enjoyed their meals, highlighting the quality and variety offered during the breakfast buffet. Numerous reviews express satisfaction with the taste and the extensive choices available, pointing to the exceptional quality of food. The Umrao's breakfast serves as a positive start to the day, particularly appreciated by travelers seeking a convenient spot near the airport to unwind. However, some guests suggest room for improvement in terms of adding more options to the menu. While the majority of comments lean towards positive remarks, a few have described the breakfast as average or not quite up to their expectations, indicating some inconsistency in the experience. Overall, The Umrao provides a generally well-received breakfast, yet with minor tweaks, it has the potential to enhance guest satisfaction further.
Dining at The Umrao seems to offer a varied experience, with many guests appreciating the impressive buffet selections available for lunch. The buffet, priced around £20 per head, is a standout feature, offering a variety of fresh and different options that consistently satisfy guests' expectations for such a high-standard property. In-room dining also receives positive remarks, with guests finding the food very good.
Breakfast, lunch, and dinner were generally considered to be tasty and fresh, maintaining the quality one would expect from a luxury hotel. However, there are some mixed feelings, especially when it comes to dinner, with certain guests expressing dissatisfaction with the taste and preparation, citing burnt dishes and an expensive dinner buffet as disappointing aspects. The pricing of meals is noted as being somewhat high, which might not align with the experience for all guests. While dinner doesn't always leave guests feeling delighted, the overall dining experience seems to encompass more positives than negatives.
The Umrao offers a mixed experience when it comes to its rooms, with guests highlighting both positive and negative aspects. On the plus side, many visitors appreciate the spaciousness and comfortable tranquility of the rooms, with some noting that the suite rooms, particularly on the second floor, are clean and acceptable. Additionally, certain guests have described their rooms as good, neat, and excellent, indicating a level of quality consistent with a satisfying stay.
However, there are opinions that the room sizes are a bit small, and some bathrooms require better attention and maintenance. Issues such as musty smells, missing amenities like shower gel, and cleanliness problems have been pointed out by several guests. Specifically, some rooms were not well-maintained upon arrival, with dirty bathrooms and unmade beds detracting from the experience. Furthermore, small washrooms lacking door mats can be a safety concern due to slippery floors.
While the overall property and rooms generally receive positive remarks for being good, there is room for improvement in ensuring consistent quality across all aspects of the stay. The hotel ambiance is enhanced by the lovely experiences at the spa and friendly staff attending to room dining and the restaurant, providing guests with a more balanced experience during their stay.
The Umrao offers a generally satisfying experience for guests who prioritize cleanliness during their stay. The rooms are often noted as being clean and well-appointed, and the property's overall maintenance is praised. The location also seems to add to the appeal, contributing positively to the overall experience. However, there are areas highlighted for improvement. Some guests feel the bedrooms could be upgraded to better match Western standards, and issues with the cleanliness of certain elements such as bathrooms and towels were mentioned. Despite these concerns, the property often hosts lavish weddings, suggesting its overall setting and amenities remain attractive for special events.
The Umrao garners diverse impressions in terms of staff interaction, showcasing a blend of commendable and challenging experiences. Visitors often highlight the kindness and friendliness of the staff, particularly noting the helpfulness of those responsible for maintaining the rooms, and the warm welcome extended by the bell boys and security personnel. Guests frequently describe the team at the bar and the reception as polite and respectful, contributing to a pleasant atmosphere. The humility of the staff adds to the overall positive service.
However, some guests encounter difficulties, citing instances where staff appeared unresponsive or exhibited poor customer service. Language barriers occasionally lead to misunderstandings, with some staff members opting to agree without fully comprehending issues, which can result in unresolved problems. A few reviews point out rude behavior, particularly at the reception, and criticize the front desk team for lacking accountability.
Overall, the staff at The Umrao is recognized for their effort to create a welcoming environment, though certain areas could benefit from improvements in responsiveness and communication skills.
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Location
Breakfast
Dinner
Breakfast, lunch, and dinner were generally considered to be tasty and fresh, maintaining the quality one would expect from a luxury hotel. However, there are some mixed feelings, especially when it comes to dinner, with certain guests expressing dissatisfaction with the taste and preparation, citing burnt dishes and an expensive dinner buffet as disappointing aspects. The pricing of meals is noted as being somewhat high, which might not align with the experience for all guests. While dinner doesn't always leave guests feeling delighted, the overall dining experience seems to encompass more positives than negatives.
Rooms
However, there are opinions that the room sizes are a bit small, and some bathrooms require better attention and maintenance. Issues such as musty smells, missing amenities like shower gel, and cleanliness problems have been pointed out by several guests. Specifically, some rooms were not well-maintained upon arrival, with dirty bathrooms and unmade beds detracting from the experience. Furthermore, small washrooms lacking door mats can be a safety concern due to slippery floors.
While the overall property and rooms generally receive positive remarks for being good, there is room for improvement in ensuring consistent quality across all aspects of the stay. The hotel ambiance is enhanced by the lovely experiences at the spa and friendly staff attending to room dining and the restaurant, providing guests with a more balanced experience during their stay.
Cleanliness
Staff
However, some guests encounter difficulties, citing instances where staff appeared unresponsive or exhibited poor customer service. Language barriers occasionally lead to misunderstandings, with some staff members opting to agree without fully comprehending issues, which can result in unresolved problems. A few reviews point out rude behavior, particularly at the reception, and criticize the front desk team for lacking accountability.
Overall, the staff at The Umrao is recognized for their effort to create a welcoming environment, though certain areas could benefit from improvements in responsiveness and communication skills.
Yes, The Umrao has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at The Umrao.
No, The Umrao doesn't allow dogs.
Yes, parking facilities are available at The Umrao.
Yes, The Umrao has a gym.
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