Shangri-La Eros New Delhi
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Summary of reviewsShangri-La Eros New Delhi garners widespread acclaim for its well-rounded hospitality, nestled in a prime location that perfectly balances convenience and tranquility amidst New Delhi's bustling heart. Guests appreciate its central positioning, allowing easy access to Connaught Place, Janpath, India Gate and Parliament, alongside its proximity to metro stations which enhances mobility for both leisure and business travelers. The hotel’s green surroundings offer a serene oasis with scenic views of prominent landmarks adding to its charm.
The culinary experiences at the hotel are particularly noteworthy with breakfast earning high praise for its diverse and high-quality offerings across Indian, Asian and Continental cuisines. The breakfast buffet is frequently described as fresh, healthy and extensive, effectively catering to varied tastes. While dinner also receives commendations especially at Sorrento and Tamra for its delicious and well-prepared dishes, guests note the high prices and sometimes slow service. Nevertheless, the dining experience is largely positive, featuring a delightful array joined with commendable service.
In terms of accommodations, the rooms are celebrated for their spaciousness, modern décor and comfort, contributing to a cozy and luxurious stay. Consistently clean and well-equipped, the rooms offer stunning city views and efficient amenities. There are minor mentions of occasional outdated furnishings and maintenance concerns, but these do not significantly detract from the overall positive feedback.
Shangri-La Eros New Delhi’s cleanliness is a standout feature with guests frequently highlighting the immaculate condition of the hotel and its facilities. Housekeeping is particularly thorough, ensuring a tidy and inviting atmosphere throughout the property. The adherence to Covid protocols furthers the sense of safety and well-being among guests.
The staff earns exceptional commendations for their politeness, attentiveness and dedication to providing a seamless experience. From the reception to the housekeeping and restaurant staff, the team is noted for its helpfulness and professionalism, significantly enhancing the guest experience. Special mentions of individual staff members reflect the personalized service patrons receive.
The hotel’s amenities, including the gym, spa and pool, contribute significantly to its appeal. The gym is celebrated for its modern equipment and cleanliness, while the spa offers a relaxing and luxurious environment that guests find highly enjoyable. The outdoor pool is praised for its beauty and well-maintained conditions, although there are minor mentions of temperature and foliage issues. Parking facilities are generally satisfactory, though some find the space tight and valet services occasionally slow.
In summary, Shangri-La Eros New Delhi excels in location, cleanliness, culinary experiences and staff service, providing a luxurious and comfortable stay. Despite minor drawbacks in dining prices, in-room maintenance and pool service, the hotel’s overarching commitment to quality ensures a memorable and enjoyable experience for all guests.
Categories
The culinary experiences at the hotel are particularly noteworthy with breakfast earning high praise for its diverse and high-quality offerings across Indian, Asian and Continental cuisines. The breakfast buffet is frequently described as fresh, healthy and extensive, effectively catering to varied tastes. While dinner also receives commendations especially at Sorrento and Tamra for its delicious and well-prepared dishes, guests note the high prices and sometimes slow service. Nevertheless, the dining experience is largely positive, featuring a delightful array joined with commendable service.
In terms of accommodations, the rooms are celebrated for their spaciousness, modern décor and comfort, contributing to a cozy and luxurious stay. Consistently clean and well-equipped, the rooms offer stunning city views and efficient amenities. There are minor mentions of occasional outdated furnishings and maintenance concerns, but these do not significantly detract from the overall positive feedback.
Shangri-La Eros New Delhi’s cleanliness is a standout feature with guests frequently highlighting the immaculate condition of the hotel and its facilities. Housekeeping is particularly thorough, ensuring a tidy and inviting atmosphere throughout the property. The adherence to Covid protocols furthers the sense of safety and well-being among guests.
The staff earns exceptional commendations for their politeness, attentiveness and dedication to providing a seamless experience. From the reception to the housekeeping and restaurant staff, the team is noted for its helpfulness and professionalism, significantly enhancing the guest experience. Special mentions of individual staff members reflect the personalized service patrons receive.
The hotel’s amenities, including the gym, spa and pool, contribute significantly to its appeal. The gym is celebrated for its modern equipment and cleanliness, while the spa offers a relaxing and luxurious environment that guests find highly enjoyable. The outdoor pool is praised for its beauty and well-maintained conditions, although there are minor mentions of temperature and foliage issues. Parking facilities are generally satisfactory, though some find the space tight and valet services occasionally slow.
In summary, Shangri-La Eros New Delhi excels in location, cleanliness, culinary experiences and staff service, providing a luxurious and comfortable stay. Despite minor drawbacks in dining prices, in-room maintenance and pool service, the hotel’s overarching commitment to quality ensures a memorable and enjoyable experience for all guests.
Luxury Hotel
This hotel features luxuriously furnished rooms and suites with panoramic city views. It boasts a Wellness Club with state-of-the-art, AQI-controlled spaces, a full-service spa, an outdoor swimming pool, and Horizon Club rooms with dedicated concierge service and a semi-private lounge.
Hotel Taking Steps Towards Sustainability
This hotel has implemented several eco-friendly initiatives, including an in-house water bottling plant, aerators in faucets and showers, dual flushing systems, and wastewater recovery.
Hotel for Honeymoon
Shangri-La Eros New Delhi offers luxurious accommodations and a range of amenities. Its central location and high standards of service make it a great choice for honeymooners.
Hotel with Spa
The hotel is a popular choice for spa hotels in New Delhi. Specific details about the spa's features and services were not available in the provided context, but its presence on multiple 'best of' lists indicates a strong spa offering.
Family Friendly Hotel
This property is a beautiful hotel with amazing service. It is well-regarded for its overall quality and service, suitable for families looking for a comfortable experience.
Romantic Hotel
Shangri-La Eros offers a luxurious experience with elegant rooms and multiple dining options. The hotel's spa and wellness center provides a relaxing retreat for couples.
Hotel with Swimming Pool
Shangri-La Eros New Delhi features a beautifully designed pool area, offering a tranquil escape from the city. The poolside service and amenities are top-notch, ensuring a relaxing experience.
Outdoor Pool
Business Hotel
Located centrally near the commercial hub of the city in Connaught Place, this luxury hotel is well-suited for business travel and offers significant meeting space totaling 17,646 sq ft.
Hotel with Parking
The hotel provides a car park onsite free of charge, along with free self-parking and valet parking. Secure garage parking is also available, offering multiple convenient and safe options for vehicles.
Accessible Hotel
Shangri-La Eros New Delhi is recognized for its accessible facilities and services, ensuring a comfortable stay for guests with disabilities. The hotel offers well-equipped accessible rooms and attentive service.
Hotel with Gym
The hotel's facilities, such as the spa area and fitness center, are perfect. You can enjoy treadmills while overlooking the garden scenery, and the Chi Spa is an excellent treasure after hard training.
5-Star Hotel
Shangri-La Eros New Delhi offers a blend of modern luxury and Asian hospitality with well-appointed rooms, multiple dining options, and a relaxing spa. The hotel features a large swimming pool, a fitness center, and extensive event spaces, catering to both leisure and business travelers. Its central location provides easy access to the city's attractions.
Hotel with Outdoor Pool
Offers a relaxing outdoor pool area. Provides luxurious accommodations and multiple dining options. Centrally located in Connaught Place, making it convenient for exploring the city.
Guest Reviews
Shangri-La Eros New Delhi boasts a highly coveted location in the bustling heart of the city. Guests consistently rave about its central placement, finding it an ideal base for exploring New Delhi's famous attractions, offering easy access to Connaught Place, Janpath, India Gate and Parliament. The hotel's proximity to two metro stations enhances convenience, making it well-suited for both leisure and business travelers.
Set amidst green surroundings, the location is described as a true oasis in the midst of the city's commotion, providing scenic views including landmarks such as the India Gate and Parliament. The property's centerpiece location ensures that guests are close to a variety of shopping areas including Kahn Market, making it perfect for those looking to indulge in retail therapy.
The convenience of being close to everything, combined with the serene atmosphere and modern amenities, is a recurring highlight among reviewers. The central placement also means it's great for short stays with lots of interest points within walking distance or just a short drive away. Overall, Shangri-La Eros New Delhi offers an unbeatable location that enhances the overall comfort and experience of its guests.
The breakfast experience at Shangri-La Eros New Delhi generally receives high praise from guests, noted for its wide variety and high-quality offerings. Diners can enjoy a diverse selection spanning Indian, Asian and Continental cuisines with notable inclusions like masala chai, smoothie and juice bars and even fresh, juicy mangoes. The breakfast buffet is frequently described as 'amazing,' 'fantastic,' and 'top-notch,' often highlighting the extensive and sumptuous spread which satisfies both local and international tastes. Guests appreciate the freshness and variety of the dishes, deeming it fresh, healthy and delicious.
The buffet stands out not only for its range but also for its exceptional quality. Many reviewers consider it to be one of the best they’ve encountered across the globe with specific praises for its elaborate offering and well-prepared dishes. The staff's performance, especially in the breakfast setting, receives commendations for being exceptionally welcoming and accommodating. The restaurant's ambiance with its spacious and well-maintained settings, adds to the overall experience, making breakfast a pleasant and enjoyable part of the stay.
However, there are occasional critiques about the breakfast with some guests finding it repetitive or noting specific items that didn't meet expectations. Yet, such comments are outnumbered by glowing reviews, making it clear that the breakfast service at Shangri-La Eros New Delhi is a major highlight and is widely regarded as exceptional and highly enjoyable.
Dining experiences at Shangri-La Eros New Delhi have garnered a range of feedback from guests, largely focusing on the positive aspects. Guests have highlighted the exceptional quality of the food with particular praise for the delicious, well-prepared dishes and an array of diverse options. The in-house Italian restaurant, Sorrento and the Asian offerings have been described as excellent with the lamb chops often noted as particularly memorable. The buffet dinners, especially at the Tamra restaurant, have received commendations for their variety and taste, making them worth experiencing.
However, several reviews also mention the high cost of meals with some guests feeling that the dinner prices were steep and portions small. Despite the delicious food, the prices at the hotel's restaurants and coffee shops have been viewed as exorbitant by many. There were specific mentions of the Tamra restaurant where, despite the high price, the quality varied and some guests found it to be merely average.
Service-wise, the hotel generally shines, offering a wonderful dining experience with prompt service, although there have been a few issues with slow service and dinner being served cold. In-room dining also received mixed reviews with limited menu options and some delays in delivery.
Overall, while the dining experience at Shangri-La Eros New Delhi is characterized by excellent food quality and a diverse menu, it is tempered by high prices and occasional service hiccups. Guests can expect a delightful culinary journey, especially at the Sorrento restaurant, though they should be prepared for the corresponding cost.
Shangri-La Eros New Delhi offers rooms that consistently impress with their cleanliness, comfort and well-equipped facilities. The majority of guests enjoyed spacious, modern and stylishly decorated rooms that provided a cozy and luxurious experience. Many praised the comfortable beds, high standards of decor and panoramic city views, enhancing the overall appeal. Additionally, the rooms ensure a comfortable stay with modern amenities and efficient room service.
However, some guests did point out issues such as small room sizes, outdated furnishings and occasional maintenance concerns, indicating a need for renovation in certain rooms. Despite these minor drawbacks, the cleanliness and high standards were often highlighted, making the rooms a pleasant and welcoming space. Overall with its excellent location and attention to detail in room design, the hotel successfully caters to the comfort and luxury expected by its guests.
The beds at Shangri-La Eros New Delhi consistently earn high marks for comfort and quality. Guests frequently describe the bedding as excellent with many praising the beds as extremely comfortable and dreamy. The quality of the bed linens is notably high, contributing to a very comfortable sleep experience. The rooms are not only beautiful and modern but also equipped with cozy and clean bedding, ensuring a restful stay. King-sized and spacious beds with firm pillows have also been highlighted by guests.Overall, the comfortable and well-equipped rooms, coupled with superb beds and fine bedding, make stays at Shangri-La Eros New Delhi particularly enjoyable. However, a few reviews mentioned issues like hard mattresses or slightly uncomfortable beds, indicating that the experience may vary. Nonetheless, the general consensus points to a high standard of comfort regarding the beds at this hotel.
Nestled in the heart of New Delhi, Shangri-La Eros stands out for its exceptional cleanliness and modern appeal. Guests frequently highlight the hotel's immaculate condition, noting that it is both clean and well-maintained. The rooms consistently receive praise for being extremely clean and well-equipped, offering a comfortable and stylish retreat. The facilities, from the pool to the dining areas, are not only clean but often described as luxurious and inviting.
The hotel's commitment to cleanliness is evident in their attention to detail, ensuring that every corner is spotless. Whether it's the beautifully designed interiors or the consistently tidy outdoor spaces, the property maintains a high standard of hygiene and presentation. Housekeeping services are frequently commended for their thoroughness and efficiency, keeping the rooms perfectly in order. The adherence to Covid protocols further reassures guests of their safety and well-being during their stay.
Despite a few minor criticisms about specific areas needing improvement, such as occasional dust traces or chemical smells, the overall consensus reflects a positive experience. The hotel's ambience is described as clean and welcoming, contributing to an atmosphere of comfort and relaxation. The staff's professionalism and efficiency enhance the guests' experience, ensuring all their needs are met promptly.
Shangri-La Eros New Delhi is a top choice for travelers prioritizing cleanliness and a well-maintained environment, providing a pristine and luxurious setting in the bustling city.
The Shangri-La Eros New Delhi stands out due to its exceptional staff with numerous reviews highlighting their attentiveness, friendliness and professionalism. Guests frequently mention the warm and welcoming nature of the entire team, from the reception to the housekeeping and restaurant staff. Many guests praised the staff for being extremely polite, helpful and going above and beyond to ensure a smooth and enjoyable stay.
Particularly at the Club lounge, the service is noted to be top-tier. The concierge team also receives high marks for their caring and wonderful service. Support during check-in is frequently described as quick and accommodating with individual staff members, such as Mr. Om Prakash and Ms. Shalini, receiving special mentions for their helpfulness.
Despite the overwhelmingly positive feedback, a few guests have reported moments of unprofessionalism and inattentiveness, particularly in the coffee shop. However, these instances seem to be exceptions in an otherwise glowing assessment of the hotel’s service standards.
Overall, the Shangri-La Eros New Delhi is lauded not only for its comfortable and clean rooms but also for a staff whose exceptional service enhances the guest experience. The positive atmosphere created by the staff significantly contributes to the hotel’s reputation as a luxurious and hospitable destination in Delhi.
At Shangri-La Eros New Delhi, Wi-Fi experiences appear to be mixed. Many guests have reported positive aspects, highlighting good internet speeds, fast and consistently available Wi-Fi and an overall good connection throughout the hotel. Some reviews praised the Wi-Fi for being excellent and fast. Free Wi-Fi is also available, which adds to the convenience.
However, not all feedback was positive. Some guests experienced problematic Wi-Fi with issues of connectivity, slow internet and even unstable or weak signals. There were specific instances where Wi-Fi didn't work upon arrival but was resolved later on and some had to deal with poor and constantly disconnecting internet. Despite these issues, there were no complaints once the service was functioning properly. Overall, while many found the Wi-Fi service satisfactory, it's clear there were instances of inconsistency.
Shangri-La Eros New Delhi boasts an impressive spa that frequently receives high praise from its guests. The spa is beautifully designed and offers a wide array of treatments, including massages, manicures, pedicures and specialized hair treatments. Guests often highlight the fantastic and extensive facilities, which include a pool, jacuzzi, sauna and steam room.
The ambiance of the spa is both relaxing and well-maintained, creating a serene environment for those looking to unwind. Many patrons commend the professional and courteous staff, who contribute to the overall experience being both enjoyable and memorable. The treatments, which occasionally feature luxurious touches like rose petals in the bath, are considered excellent and very relaxing.
While some guests have noted that the spa can get crowded and that it might be on the pricier side, the quality of service and the variety of options largely make up for these minor drawbacks. The spa's excellent location within the hotel, alongside many positive endorsements, makes it a highly recommended stop for guests.
The gym at Shangri-La Eros New Delhi receives high praise from its guests with many highlighting its impressive, modern and fully equipped facilities. Descriptions frequently include adjectives such as fantastic, excellent and beautiful, underscoring the gym's quality. Visitors note that the gym is not only spacious but also very well-maintained and clean, contributing to a professional atmosphere. The availability of various equipment and its satisfactory condition are appreciated, making workouts effective and enjoyable. Guests also commend the wellness suite, including the steam room and sauna, enhancing their overall fitness experience. While the gym meets most expectations, a few guests mentioned that it could benefit from updates. Overall, the gym at Shangri-La Eros New Delhi is a standout feature for those valuing their fitness routine during their stay.
Shangri-La Eros New Delhi boasts a beautiful outdoor swimming pool that has received numerous positive remarks from guests. The pool is often described as clean, comfortable and well-maintained, making it an ideal spot to unwind after a busy day of sightseeing. Many guests appreciated the serene pool area and its lovely atmosphere. The poolside, well-kept and thoughtfully designed, offers a good range of facilities that enhance the leisure experience.
While the pool generally received high praise, some guests mentioned minor issues such as occasional foliage in the water from nearby trees and water temperature that some found too cold. Unfortunately, there were rare reports of an unpleasant smell and the pool being closed during certain times, which impacted the experience for a few guests. Moreover, while poolside food and drink service was noted to be somewhat slow, these instances did not overshadow the overall positive feedback on the pool itself.
In summary, despite a few hiccups, the pool at Shangri-La Eros New Delhi stands out as a highlight for many visitors, offering a clean, aesthetically pleasing and relaxing retreat within the hotel’s extensive leisure and sports facilities.
Shangri-La Eros New Delhi offers parking facilities with both underground and surface options. Guests have appreciated the availability of parking, including the underground parking which is recommended. Airport transfers and taxis are excellently organized and readily available for guest convenience. Some reviews mention that the parking space can be a bit tight and that valet services were occasionally slow with one instance of vehicle damage. However, overall parking arrangements have been found satisfactory.
Shangri-La Eros New Delhi emerges as an ideal destination for families traveling with kids, ensuring a memorable and enjoyable stay for all age groups. The hotel offers a family-friendly atmosphere, highlighted by activities specifically catered to the young ones, making it a highly recommended spot for families and children. Guests frequently mention the fun their kids had during the stay, supporting the hotel's reputation as a great place for leisure and family stays.
Several reviews emphasize the convenience of having connecting rooms, which are particularly appreciated by families traveling together. The attentive staff adds to the positive experience, often going out of their way to fulfill requests, such as arranging a cot when needed.
Located conveniently near major sights, the hotel is praised for its prime location. Dining experiences are generally positive with good food enhancing the overall family vacation. Notable mentions include special occasions like Father's Day, where families celebrated together, further underscoring the hotel's suitability for family-centric trips.
Despite a couple of minor issues with housekeeping and service speed at the breakfast table, the overall sentiment leans strongly towards satisfaction. Many guests express their intent to return with their family, capturing the essence of a fulfilling and child-friendly holiday at Shangri-La Eros New Delhi.
Shangri-La Eros New Delhi stands out as an exceptional choice for business travelers, offering a range of well-equipped amenities and services tailored to professionals. The hotel boasts excellent service and a professional environment, making it highly suitable for business stays. Meeting rooms are described as perfect for professional sessions and the overall atmosphere is noted to be business-friendly.
Centrally located, the hotel provides convenience for those who need to navigate the city for work with the WiFi and business amenities meeting the needs of its guests. The business center, despite one mention of it being non-existent, generally receives positive feedback for its professionalism. The front desk staff is also highlighted as helpful, adding to the seamless business experience.
A notable mention is the excellent room quality and wonderful breakfast, which are additional perks enhancing the stay for business travelers. The hotel is described as well-suited and ideal for business with multiple guests specifically recommending it for business trips. All in all, Shangri-La Eros New Delhi seems to consistently deliver on its promise as a top-tier business hotel.
The Shangri-La Eros New Delhi is well-regarded for its excellent accessibility features, making it a suitable option for guests with disabilities. The hotel boasts several accessible rooms and well-maintained facilities tailored for guests with special needs. Navigating the hotel is smooth with elevators servicing all floors and specific rooms designed for disabled access.
Moreover, its central location in New Delhi ensures easy access to popular areas like Connaught Place and Old Delhi, enhancing overall convenience. The hotel staff are not only helpful but also inclusive with some employees being individuals with disabilities, showcasing an inviting and supportive environment.
Additionally, during the COVID-19 pandemic, the hotel implemented strict health and safety protocols, including mask mandates, social distancing and regular sanitization of surfaces, which received positive feedback from guests. Overall, the Shangri-La Eros New Delhi consistently provides a safe, accessible and accommodating stay for all guests.
Shangri-La Eros New Delhi features a commendable outdoor pool that guests consistently describe as beautiful and clean. The pool area is praised for its impressive upkeep, offering an impeccable and nicely maintained swimming experience. Guests appreciate the large size of the pool and the picturesque views it provides, enhancing the overall enjoyment of the space. Despite some minor concerns, such as occasional closure and cold water, the outdoor pool remains a significant highlight for visitors. Additionally, the availability of the pool within the premises adds to the hotel's appeal, providing a relaxing retreat in the bustling city.
Shangri-La Eros New Delhi is highly recommended for honeymooners seeking a romantic and memorable experience. The hotel offers special arrangements and honeymoon packages tailored to create an ideal atmosphere for couples. Guests have praised the romantic room decorations and thoughtful gestures, such as providing a cake to celebrate the occasion. The hotel's setting, combined with its attention to detail, makes it a perfect location for a dream honeymoon. The surrounding greenery and excellent cleanliness further enhance the overall experience, making it a top recommendation for honeymoon stays.
Nestled in the heart of New Delhi, Shangri-La Eros stands as a beacon of unparalleled luxury. Guests frequently laud the establishment for its luxurious accommodations and opulent surroundings, which truly encapsulate the essence of a 5-star hotel experience. The interiors are aesthetically pleasing and state-of-the-art, providing an ambiance that perfectly balances opulence with relaxing comfort.
The spacious rooms are luxuriously appointed, featuring high-quality amenities and details that enhance the overall stay. Many visitors highlight the exceptional quality and meticulous attention to detail found throughout the entire property. From the luxury bathrooms to the beautifully luxurious interiors, each element is crafted to offer a sublime stay.
This luxurious hotel is not just about appearances; it also provides great facilities, a variety of excellent amenities and a welcoming atmosphere that feels both exclusive and inviting. Guests often remark on the affordability of such an opulent stay, suggesting that the luxury experience is worth every penny.
Whether considered one of the best luxury hotels in Delhi or measured against other luxury properties in India, Shangri-La Eros consistently delivers a luxurious and exceptional experience that leaves a lasting impression. The hotel truly lives up to its reputation, offering a luxurious and relaxing break that redefines deluxe hospitality.
For couples seeking an enchanting and romantic retreat, the Shangri-La Eros New Delhi offers an exquisite experience that many guests have found delightful. With its romantic ambiance and lovely rooms, it creates a warm, inviting atmosphere that's perfect for a romantic getaway. The hotel's unbeatable location makes it an ideal destination for couples looking to explore the vibrant surroundings, while enjoying a serene and pleasant atmosphere.
The warmth and romance extend beyond the ambiance, enhanced by exceptional service and thoughtful touches. Guests have lauded the property's incredible breakfast and the professionalism of the staff, who go above and beyond to make stays special. Celebrating a wedding anniversary becomes particularly memorable with gestures like complimentary cakes delivered at midnight, making moments truly unforgettable.
Whether it's the beautifully set rooms, the excellent amenities or the attentive service, the Shangri-La Eros New Delhi ensures that couples find their stay both romantic and perfect in every way.
Location Show Map
Location
Set amidst green surroundings, the location is described as a true oasis in the midst of the city's commotion, providing scenic views including landmarks such as the India Gate and Parliament. The property's centerpiece location ensures that guests are close to a variety of shopping areas including Kahn Market, making it perfect for those looking to indulge in retail therapy.
The convenience of being close to everything, combined with the serene atmosphere and modern amenities, is a recurring highlight among reviewers. The central placement also means it's great for short stays with lots of interest points within walking distance or just a short drive away. Overall, Shangri-La Eros New Delhi offers an unbeatable location that enhances the overall comfort and experience of its guests.
Breakfast
The buffet stands out not only for its range but also for its exceptional quality. Many reviewers consider it to be one of the best they’ve encountered across the globe with specific praises for its elaborate offering and well-prepared dishes. The staff's performance, especially in the breakfast setting, receives commendations for being exceptionally welcoming and accommodating. The restaurant's ambiance with its spacious and well-maintained settings, adds to the overall experience, making breakfast a pleasant and enjoyable part of the stay.
However, there are occasional critiques about the breakfast with some guests finding it repetitive or noting specific items that didn't meet expectations. Yet, such comments are outnumbered by glowing reviews, making it clear that the breakfast service at Shangri-La Eros New Delhi is a major highlight and is widely regarded as exceptional and highly enjoyable.
Dinner
However, several reviews also mention the high cost of meals with some guests feeling that the dinner prices were steep and portions small. Despite the delicious food, the prices at the hotel's restaurants and coffee shops have been viewed as exorbitant by many. There were specific mentions of the Tamra restaurant where, despite the high price, the quality varied and some guests found it to be merely average.
Service-wise, the hotel generally shines, offering a wonderful dining experience with prompt service, although there have been a few issues with slow service and dinner being served cold. In-room dining also received mixed reviews with limited menu options and some delays in delivery.
Overall, while the dining experience at Shangri-La Eros New Delhi is characterized by excellent food quality and a diverse menu, it is tempered by high prices and occasional service hiccups. Guests can expect a delightful culinary journey, especially at the Sorrento restaurant, though they should be prepared for the corresponding cost.
Rooms
However, some guests did point out issues such as small room sizes, outdated furnishings and occasional maintenance concerns, indicating a need for renovation in certain rooms. Despite these minor drawbacks, the cleanliness and high standards were often highlighted, making the rooms a pleasant and welcoming space. Overall with its excellent location and attention to detail in room design, the hotel successfully caters to the comfort and luxury expected by its guests.
Beds
Cleanliness
The hotel's commitment to cleanliness is evident in their attention to detail, ensuring that every corner is spotless. Whether it's the beautifully designed interiors or the consistently tidy outdoor spaces, the property maintains a high standard of hygiene and presentation. Housekeeping services are frequently commended for their thoroughness and efficiency, keeping the rooms perfectly in order. The adherence to Covid protocols further reassures guests of their safety and well-being during their stay.
Despite a few minor criticisms about specific areas needing improvement, such as occasional dust traces or chemical smells, the overall consensus reflects a positive experience. The hotel's ambience is described as clean and welcoming, contributing to an atmosphere of comfort and relaxation. The staff's professionalism and efficiency enhance the guests' experience, ensuring all their needs are met promptly.
Shangri-La Eros New Delhi is a top choice for travelers prioritizing cleanliness and a well-maintained environment, providing a pristine and luxurious setting in the bustling city.
Staff
Particularly at the Club lounge, the service is noted to be top-tier. The concierge team also receives high marks for their caring and wonderful service. Support during check-in is frequently described as quick and accommodating with individual staff members, such as Mr. Om Prakash and Ms. Shalini, receiving special mentions for their helpfulness.
Despite the overwhelmingly positive feedback, a few guests have reported moments of unprofessionalism and inattentiveness, particularly in the coffee shop. However, these instances seem to be exceptions in an otherwise glowing assessment of the hotel’s service standards.
Overall, the Shangri-La Eros New Delhi is lauded not only for its comfortable and clean rooms but also for a staff whose exceptional service enhances the guest experience. The positive atmosphere created by the staff significantly contributes to the hotel’s reputation as a luxurious and hospitable destination in Delhi.
Wi-Fi
However, not all feedback was positive. Some guests experienced problematic Wi-Fi with issues of connectivity, slow internet and even unstable or weak signals. There were specific instances where Wi-Fi didn't work upon arrival but was resolved later on and some had to deal with poor and constantly disconnecting internet. Despite these issues, there were no complaints once the service was functioning properly. Overall, while many found the Wi-Fi service satisfactory, it's clear there were instances of inconsistency.
Spa
The ambiance of the spa is both relaxing and well-maintained, creating a serene environment for those looking to unwind. Many patrons commend the professional and courteous staff, who contribute to the overall experience being both enjoyable and memorable. The treatments, which occasionally feature luxurious touches like rose petals in the bath, are considered excellent and very relaxing.
While some guests have noted that the spa can get crowded and that it might be on the pricier side, the quality of service and the variety of options largely make up for these minor drawbacks. The spa's excellent location within the hotel, alongside many positive endorsements, makes it a highly recommended stop for guests.
Gym
Pool
While the pool generally received high praise, some guests mentioned minor issues such as occasional foliage in the water from nearby trees and water temperature that some found too cold. Unfortunately, there were rare reports of an unpleasant smell and the pool being closed during certain times, which impacted the experience for a few guests. Moreover, while poolside food and drink service was noted to be somewhat slow, these instances did not overshadow the overall positive feedback on the pool itself.
In summary, despite a few hiccups, the pool at Shangri-La Eros New Delhi stands out as a highlight for many visitors, offering a clean, aesthetically pleasing and relaxing retreat within the hotel’s extensive leisure and sports facilities.
Parking
Family
Several reviews emphasize the convenience of having connecting rooms, which are particularly appreciated by families traveling together. The attentive staff adds to the positive experience, often going out of their way to fulfill requests, such as arranging a cot when needed.
Located conveniently near major sights, the hotel is praised for its prime location. Dining experiences are generally positive with good food enhancing the overall family vacation. Notable mentions include special occasions like Father's Day, where families celebrated together, further underscoring the hotel's suitability for family-centric trips.
Despite a couple of minor issues with housekeeping and service speed at the breakfast table, the overall sentiment leans strongly towards satisfaction. Many guests express their intent to return with their family, capturing the essence of a fulfilling and child-friendly holiday at Shangri-La Eros New Delhi.
Business
Centrally located, the hotel provides convenience for those who need to navigate the city for work with the WiFi and business amenities meeting the needs of its guests. The business center, despite one mention of it being non-existent, generally receives positive feedback for its professionalism. The front desk staff is also highlighted as helpful, adding to the seamless business experience.
A notable mention is the excellent room quality and wonderful breakfast, which are additional perks enhancing the stay for business travelers. The hotel is described as well-suited and ideal for business with multiple guests specifically recommending it for business trips. All in all, Shangri-La Eros New Delhi seems to consistently deliver on its promise as a top-tier business hotel.
Accessible
Moreover, its central location in New Delhi ensures easy access to popular areas like Connaught Place and Old Delhi, enhancing overall convenience. The hotel staff are not only helpful but also inclusive with some employees being individuals with disabilities, showcasing an inviting and supportive environment.
Additionally, during the COVID-19 pandemic, the hotel implemented strict health and safety protocols, including mask mandates, social distancing and regular sanitization of surfaces, which received positive feedback from guests. Overall, the Shangri-La Eros New Delhi consistently provides a safe, accessible and accommodating stay for all guests.
Outdoor Pool
Honeymoon
Luxury
The spacious rooms are luxuriously appointed, featuring high-quality amenities and details that enhance the overall stay. Many visitors highlight the exceptional quality and meticulous attention to detail found throughout the entire property. From the luxury bathrooms to the beautifully luxurious interiors, each element is crafted to offer a sublime stay.
This luxurious hotel is not just about appearances; it also provides great facilities, a variety of excellent amenities and a welcoming atmosphere that feels both exclusive and inviting. Guests often remark on the affordability of such an opulent stay, suggesting that the luxury experience is worth every penny.
Whether considered one of the best luxury hotels in Delhi or measured against other luxury properties in India, Shangri-La Eros consistently delivers a luxurious and exceptional experience that leaves a lasting impression. The hotel truly lives up to its reputation, offering a luxurious and relaxing break that redefines deluxe hospitality.
Romantic
The warmth and romance extend beyond the ambiance, enhanced by exceptional service and thoughtful touches. Guests have lauded the property's incredible breakfast and the professionalism of the staff, who go above and beyond to make stays special. Celebrating a wedding anniversary becomes particularly memorable with gestures like complimentary cakes delivered at midnight, making moments truly unforgettable.
Whether it's the beautifully set rooms, the excellent amenities or the attentive service, the Shangri-La Eros New Delhi ensures that couples find their stay both romantic and perfect in every way.
Yes, Shangri-La Eros New Delhi has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Shangri-La Eros New Delhi.
No, Shangri-La Eros New Delhi doesn't allow dogs.
Yes, parking facilities are available at Shangri-La Eros New Delhi.
Yes, Shangri-La Eros New Delhi has a gym.
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