Metro Points Hotel Washington North
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsMetro Points Hotel Washington North offers travelers a convenient and strategically located accommodation option. Guests frequently praise its proximity to various shops, restaurants and other facilities, as well as the ease of access to major highways like Interstate 95. The availability of public transportation, including buses and a metro line to Washington, adds further convenience, making it an attractive choice for both business and leisure travelers. Additionally, the hotel's ample parking and easy ride-share access, along with its friendly staff and efficient check-in process, contribute positively to the overall guest experience. The stylish interior decor is also well-received, enhancing the stay for many visitors.
The rooms at Metro Points Hotel Washington North are generally appreciated for their spaciousness, comfort and cleanliness with many guests noting the relaxing ambiance. The location near a metro station and various dining and shopping options further complements the stay. However, some guests have reported issues such as outdated decor, unpleasant smells and minor functional problems. There are mixed reviews on the beds with some finding them comfortable while others mention firmness and signs of wear.
Cleanliness appears to be inconsistent with some guests praising the maintenance while others report serious issues such as stained sheets, unclean carpets and mold in bathrooms. Despite these concerns, many guests find the hotel meets basic cleanliness standards.
Staff interactions have also drawn mixed feedback. While many guests describe the staff as friendly, professional and helpful, others have reported instances of rudeness and unprofessional behavior. The inconsistency in customer service highlights an area needing improvement.
The absence of a breakfast service has been a notable point of dissatisfaction, especially since the hotel directs guests to a nearby IHOP for a discounted meal instead. This arrangement has not been well-received by everyone.
In conclusion, Metro Points Hotel Washington North provides a practical and enjoyable stay with its convenient location and friendly staff, though certain areas such as cleanliness, staff professionalism and breakfast options could benefit from improvements.
Categories
The rooms at Metro Points Hotel Washington North are generally appreciated for their spaciousness, comfort and cleanliness with many guests noting the relaxing ambiance. The location near a metro station and various dining and shopping options further complements the stay. However, some guests have reported issues such as outdated decor, unpleasant smells and minor functional problems. There are mixed reviews on the beds with some finding them comfortable while others mention firmness and signs of wear.
Cleanliness appears to be inconsistent with some guests praising the maintenance while others report serious issues such as stained sheets, unclean carpets and mold in bathrooms. Despite these concerns, many guests find the hotel meets basic cleanliness standards.
Staff interactions have also drawn mixed feedback. While many guests describe the staff as friendly, professional and helpful, others have reported instances of rudeness and unprofessional behavior. The inconsistency in customer service highlights an area needing improvement.
The absence of a breakfast service has been a notable point of dissatisfaction, especially since the hotel directs guests to a nearby IHOP for a discounted meal instead. This arrangement has not been well-received by everyone.
In conclusion, Metro Points Hotel Washington North provides a practical and enjoyable stay with its convenient location and friendly staff, though certain areas such as cleanliness, staff professionalism and breakfast options could benefit from improvements.
Hotel for Honeymoon
Family Friendly Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
3-Star Hotel
Guest Reviews
Metro Points Hotel Washington North boasts an enviable location that is frequently praised by its guests. The hotel's proximity to shops, restaurants and several other facilities within the neighborhood enhances its appeal. It is strategically positioned near major highways, such as Interstate 95, making it a convenient choice for travelers who need to get around easily. Nearby public transportation options, including buses and the metro line to Washington, further add to the convenience, making it simple for guests to explore the city and surrounding areas.
Ample parking facilities and easy access for ride shares like Uber make commuting hassle-free. The hotel's closeness to key venues, including universities, FedEx Stadium and various event locations, adds to its attraction for both leisure and business travelers. The property is also appreciated for its friendly staff, quick check-in process and stylish interior decor, enhancing the overall guest experience.
While the location remains the highlight, the convenience of nearby food, gas stations, shopping centers and activities ensures that guests have everything they need within reach, making their stay both practical and enjoyable.
The Metro Points Hotel Washington North has received mixed reviews regarding its breakfast offerings. Many guests expressed disappointment due to the lack of breakfast and other dining facilities within the hotel, which seems to have ceased since the Covid-19 pandemic. Several reviewers mentioned that the hotel advised them to go to a nearby International House of Pancakes (IHOP), where they could get a 15% discount by showing their hotel key. However, this arrangement did not sit well with everyone, as some felt it was misleading compared to what was advertised online. Despite these complaints, there was a rare mention of positive feedback about the breakfast being delicious, albeit this seemed to be an outlier. Overall, it is clear that the absence of a breakfast service has been a significant point of dissatisfaction among guests.
The rooms at the Metro Points Hotel Washington North offer a mix of experiences. On the positive side, many guests appreciated the spaciousness, comfort and cleanliness of the rooms. The beautiful and relaxing ambiance of the rooms received commendations and some visitors found the rooms cozy and conducive to a good night's sleep. The size of the rooms and the spacious bathrooms were also highlights, adding to the overall comfort of the stay. Guests enjoyed the hotel's convenient location near a metro station and various food and shopping options.
On the downside, several reviews mentioned issues with the room conditions. Some guests pointed out outdated decor, unpleasant smells and a general feeling of dinginess from carpets and curtains. Problems with linens being discolored and having strong odors were noted. Functional issues such as non-locking room doors, backed-up sinks and malfunctioning AC units were also highlighted. The beds were reported as being on the firm side and sometimes small or uncomfortable. Additionally, some rooms had poor lighting and weak internet connections. The view from certain rooms was unsatisfactory, facing a brick wall. While the room cleanliness was generally appreciated, the occasional presence of mold and general signage of wear and tear were concerns for a few guests.
Despite these mixed reviews, many visitors expressed overall satisfaction with their stay, suggesting a balanced experience at the Metro Points Hotel Washington North.
At Metro Points Hotel Washington North, guest opinions on the beds are quite varied. Some guests have found the beds to be comfortable, praising the level of comfort they experienced during their stay. Several reviews indicate satisfaction with the overall room setup, noting that the beds and pillows contributed positively to their experience. However, there are notable concerns as well. Some guests found the beds too firm for their liking, while others described them as old and lumpy. Issues such as small bed sizes, noisiness and signs of wear, including stains and hair on the sheets, were also mentioned. Overall, while there are positive remarks about bed comfort, several guests have reported significant areas needing improvement.
Metro Points Hotel Washington North offers a mixed bag when it comes to cleanliness. Several guests appreciated that the rooms were generally clean and well-maintained. However, others noted serious cleanliness issues, such as stained sheets, unclean carpets and dusty furniture. Mold and mildew were recurring problems, especially in bathrooms with some guests finding mold on ceilings and in showers. The hallways and rooms often had unpleasant odors with descriptions ranging from musty to smelling like old food or dirty socks. Instances of bugs, including cockroaches, were mentioned as well. Overall, while some guests found the hotel met basic cleanliness standards, many others experienced significant issues that impacted their comfort.
The feedback on the staff at Metro Points Hotel Washington North is a mixed bag. On the positive side, many guests found the staff to be friendly, professional and helpful with some describing the check-in and check-out process as quick and easy. Several reviews highlighted the exceptional nature of certain staff members and appreciated how they stayed professional throughout interactions. There was a lot of praise for the cleanliness maintained by both the staff and the rooms.
However, several guests pointed out significant shortcomings. Some experienced rude behavior from the staff with specific mentions of unprofessionalism and poor customer service from certain individuals. Other complaints included staff not being knowledgeable enough to answer guests' questions or provide adequate assistance. There were reports of arguments and inappropriate conduct at the front desk, which negatively impacted the experience. The inconsistency in staff behavior is a notable concern with some guests having to address maintenance issues themselves or deal with early, unwelcome disturbances from housekeeping.
Overall, while there are capable and friendly staff members at Metro Points Hotel Washington North, issues with rudeness and unprofessionalism were reported frequently enough to indicate a need for improved customer service and staff training.
Metro Points Hotel Washington North has garnered a mix of impressions. Some guests found their experience to be good, pleasant and very good with a notable mention of the hotel being exceptional. However, several aspects suggest that the property shows its age with comments about it being in a better state around five decades ago. Despite the positive remarks, there are clear indications that the hotel could benefit from significant updates. Criticisms include old and lumpy beds, uncleanliness, poor lighting and an overall sense that the rooms were in a dilapidated condition. For those seeking modern comforts, the outdated facilities and decor might fail to offer value for the money.
Location Show Map
Location
Ample parking facilities and easy access for ride shares like Uber make commuting hassle-free. The hotel's closeness to key venues, including universities, FedEx Stadium and various event locations, adds to its attraction for both leisure and business travelers. The property is also appreciated for its friendly staff, quick check-in process and stylish interior decor, enhancing the overall guest experience.
While the location remains the highlight, the convenience of nearby food, gas stations, shopping centers and activities ensures that guests have everything they need within reach, making their stay both practical and enjoyable.
Breakfast
Rooms
On the downside, several reviews mentioned issues with the room conditions. Some guests pointed out outdated decor, unpleasant smells and a general feeling of dinginess from carpets and curtains. Problems with linens being discolored and having strong odors were noted. Functional issues such as non-locking room doors, backed-up sinks and malfunctioning AC units were also highlighted. The beds were reported as being on the firm side and sometimes small or uncomfortable. Additionally, some rooms had poor lighting and weak internet connections. The view from certain rooms was unsatisfactory, facing a brick wall. While the room cleanliness was generally appreciated, the occasional presence of mold and general signage of wear and tear were concerns for a few guests.
Despite these mixed reviews, many visitors expressed overall satisfaction with their stay, suggesting a balanced experience at the Metro Points Hotel Washington North.
Beds
Cleanliness
Staff
However, several guests pointed out significant shortcomings. Some experienced rude behavior from the staff with specific mentions of unprofessionalism and poor customer service from certain individuals. Other complaints included staff not being knowledgeable enough to answer guests' questions or provide adequate assistance. There were reports of arguments and inappropriate conduct at the front desk, which negatively impacted the experience. The inconsistency in staff behavior is a notable concern with some guests having to address maintenance issues themselves or deal with early, unwelcome disturbances from housekeeping.
Overall, while there are capable and friendly staff members at Metro Points Hotel Washington North, issues with rudeness and unprofessionalism were reported frequently enough to indicate a need for improved customer service and staff training.
3 Star
No, Metro Points Hotel Washington North doesn't have any pool.
No, a spa isn't available at Metro Points Hotel Washington North.
No, Metro Points Hotel Washington North doesn't allow dogs.
Yes, parking facilities are available at Metro Points Hotel Washington North.
Yes, Metro Points Hotel Washington North has a gym.
Location Show Map
More Options
