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Summary of reviewsHotel Palatina "Hotel-Restaurant" in Neustadt an der Weinstraße comes highly recommended by guests for its exceptional location, amenities and overall experience. The hotel’s prime position is both central and quiet, enabling easy access to historical sites, pedestrian zones, local events and public transportation, including the main train station and major roads. Guests appreciate the ample parking and the effective triple-glazing that ensures a peaceful stay despite its proximity to a main road and railway line.
The breakfast service is a standout feature, often described as excellent and delicious with a rich and varied buffet that includes freshly made egg dishes, juices, coffee, tea and special touches like freshly made waffles and salmon. Its late breakfast hours are also a plus. Although some find the breakfast a bit overpriced and suggest improvements in sustainability and freshness, the overall sentiment is highly positive.
Dinner at the hotel receives similar praise with guests enjoying delicious and reasonably priced cuisine at the main restaurant and nearby eateries. The service is particularly noted for its friendly and attentive staff, enhancing the cozy and inviting atmosphere. The historic setting and the bar's outstanding cocktails, especially the selection of gin, further elevate the dining experience.
Rooms at Hotel Palatina are spacious, modern and clean, equipped with comfortable beds, balconies or terraces and luxurious bathrooms with walk-in showers. Guests frequently comment on the high-quality furnishings and practical amenities such as safes, mini-fridges and coffee/tea bars, which contribute to a comfortable stay. Despite some minor issues with noise and lighting, the general feedback highlights the rooms' modern design and overall comfort.
Cleanliness across the hotel is consistently praised with guests describing the rooms and common areas as spotless and well-maintained. The hotel's commitment to hygiene is evident, contributing to an overall sense of comfort and welcome.
The staff at Hotel Palatina are known for their friendliness and helpfulness with many reviews highlighting their professional demeanor and willingness to assist, creating a warm and accommodating atmosphere. Although there are occasional reports of less satisfactory interactions, these are exceptions rather than the norm.
Wi-Fi services receive mixed reviews with some guests praising the connection while others experience instability and poor reception, particularly in certain rooms.
The spa area is another highlight, often praised for its cleanliness, cozy ambiance and comprehensive wellness facilities. The sauna, in particular, is singled out for its spacious and relaxing environment. Despite being described as small by some, the spa's attention to detail and friendly staff enhance the overall relaxation experience.
Families find Hotel Palatina accommodating with family-oriented amenities like family rooms and cribs, contributing to a child-friendly environment. The hotel's pet-friendly policy and good value for money also add to its appeal for family stays.
The beds receive mixed feedback with most guests finding them comfortable, featuring fresh, thick mattresses. However, preferences for bed firmness vary, leading to occasional dissatisfaction.
As a boutique hotel, Hotel Palatina exudes charm and individuality with its unique stone accents and unconventional, tastefully decorated rooms. The cozy courtyard and romantic ambiance make it an excellent choice for romantic stays, enhanced by the relaxing and Mediterranean-style balcony settings.
In summary, Hotel Palatina "Hotel-Restaurant" is highly appreciated for its strategic location, delightful dining experiences, comfortable and clean rooms and exceptional staff. While there are minor areas for improvement, the overall guest experience is very positive, making it a recommended stay in Neustadt an der Weinstraße. Show more
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Dog Friendly Hotel
This hotel allows dogs, offering a convenient restaurant and bar. The full-service spa provides relaxation options for pet owners after a day of exploring with their dogs.
Dogs Stay Free
Hotel where Dogs Stay Free
Located in Neustadt an der Weinstraße, this hotel provides a convenient base for exploring the German Wine Route with your dog. The hotel-restaurant combination offers dining options, and the surrounding area is perfect for dog walks through vineyards.
Boutique-style Hotel
Hotel near Golf Courses
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Room Types
Standard Double RoomRichly furnished room with a flat-screen TV and a bathroom with a large rain shower.
Some rooms come with a balcony or terrace.
This room offers extra space.
Standard Single RoomLarge, richly furnished room with a flat-screen TV and a bathroom with a large rain shower.
This room offers extra space, air conditioning, and some rooms come with a balcony or terrace.
Guest Reviews
8.1
Very Good
Location
Hotel Palatina "Hotel-Restaurant" boasts an enviable and convenient location in Neustadt an der Weinstraße, praised for being both central and quiet. Situated near the old town, the hotel is ideally located for tourists looking to explore historical sites, pedestrian zones and local events like the Christmas market and wine festivals. Guests appreciated the short walking distance to the city center with many highlighting that it takes only 5-10 minutes on foot to reach the bustling areas.
Furthermore, the hotel's proximity to the main train station makes it an excellent choice for travelers using public transportation, while also offering easy access to major roads for those driving. There is ample and convenient parking directly at the hotel, which includes a large, free parking lot, enhancing its appeal for motorists and motorcyclists alike.
Although the hotel is near a main road and a railway line, effective triple-glazing ensures a surprisingly serene stay. The location also serves as a strategic base for those looking to venture into the surrounding wine regions or hiking trails in the Palatinate. Overall, Hotel Palatina's prime position makes it a suitable stopover for those on their way to the south or as a comfortable and quiet retreat in the heart of Neustadt.
Breakfast
The breakfast experience at Hotel Palatina "Hotel-Restaurant" has left a notable impression on its guests with many emphasizing the positive aspects. Guests frequently describe the breakfast as very good, excellent and delicious. The buffet is often mentioned for its richness and variety, offering an extensive and diverse selection of fresh products. Popular items include freshly made egg dishes, scrambled and fried eggs made to order, freshly squeezed juices and a wide array of coffee and tea specialties. Soy milk is available upon request and fresh fruit is a staple. Additionally, the breakfast includes special touches like fish, salmon and waffles made to order.
The breakfast is greatly appreciated for its plentiful and abundant spread, often replenished to ensure no one leaves hungry. The breakfast room features an orange juicer and guests also have the option to enjoy their meal in a lovely courtyard, contributing to a pleasant dining atmosphere. Late starters find the extended breakfast hours until 11 am accommodating.
Despite the overwhelmingly positive feedback, a few reviews note that the breakfast can be overpriced and that there is room for improvement in terms of sustainability and the freshness of some items. However, the overall consensus remains that the breakfast at Hotel Palatina is a highlight of the stay, catering to a wide range of tastes and preferences with its generous and well-curated offerings.
Dinner
Nestled within Hotel Palatina, the dining experience receives high praise from guests. The food—both at the main restaurant and the neighboring eateries—is described as delicious with the cuisine being particularly noted for its quality and reasonable prices. Dinner offerings are a highlight with many guests lauding the excellent and delightful dishes. The affiliated restaurants, including the neighboring Tales and the in-house pizzeria, are frequently praised for their delectable menus, catering to both vegetarians and steak enthusiasts.
Breakfast at Hotel Palatina also garners positive feedback; guests enjoy a versatile and delicious spread with egg dishes freshly prepared on request. The service at the restaurant is exceptional, characterized by friendly and attentive staff who contribute to a welcoming and cozy dining atmosphere. The historic setting of the main restaurant, featuring a beautiful vault, adds to the charm, making it an inviting place to enjoy a meal.
The outdoor terrace and the bar at the hotel further enhance the dining experience. Guests appreciate the lovely cocktails, especially the wide selection of gin and the expertly mixed Gin and Tonics. Even the small spa area and the cozy environment of the pizzeria/bar within the hotel are noted as pleasant additions to an already delightful stay.
While some mention the occasional unavailability of dining options due to operational changes, most reviews emphasize the excellent quality and inviting atmosphere of both the breakfast and dinner services at the Hotel Palatina.
Rooms
Hotel Palatina "Hotel-Restaurant" in Neustadt boasts rooms that are consistently praised for their spaciousness and modern amenities. Guests frequently highlight the large, clean and well-equipped rooms, often mentioning the size and comfort of the beds. Many rooms come with attractive features like balconies, terraces and underfloor heating in the bathrooms, which are described as large and modern with luxurious walk-in showers. The tasteful and high-quality furnishings add to the overall positive impression.
The rooms are noted for being quiet, even when located near the main street or on busy federal roads and the air conditioning, where available, has been effective and quiet. Cleanliness is a recurring theme with numerous mentions of rooms being very clean and well-maintained. The modern design and appearance of the rooms, along with practical amenities like safes, mini fridges and coffee/tea bars, contribute to their appeal.
Despite some minor issues such as noise from thin walls or occasional darkness in some rooms, the overall ambiance is one of comfort and modern luxury. Guests also seem to appreciate the aesthetic quality of the rooms, enjoying features like high ceilings, stucco and large windows that let in plenty of light. The combination of spaciousness, modern design and practical comfort makes Hotel Palatina a recommended choice for travelers seeking a pleasant and well-appointed stay in Neustadt.
Beds
Hotel Palatina's "Hotel-Restaurant" receives mixed reviews regarding its beds with a notable emphasis on their comfort. Many guests highlight the beds as being very comfortable, featuring fresh, thick mattresses that enable a good night's sleep. A significant number of these beds are large, new and firm, ensuring a restful experience for diverse preferences. Several mentions praise the beds as extremely soft, cozy and fitting with comfortable pillows.
Some visitors found the soft pillows to their liking, contributing to a good rest. A few reviews noted the beds as being very good and amazingly comfortable, punctuated with pleasant bedding. Others appreciated beds that catered to taller individuals with extra-long dimensions.
However, not all feedback was positive. A few guests felt the beds were too soft with one describing them as way too soft, while another found the mattress hard. There were occasional remarks about beds being not overly comfortable or average with some also mentioning issues such as a thin duvet, bad pillows or a bed that felt too cheap and unhealthy.
Despite these isolated concerns, the consensus leans towards a positive bedding experience, underscoring Hotel Palatina's efforts to ensure guest comfort.
Cleanliness
Hotel Palatina "Hotel-Restaurant" consistently impresses guests with its exceptional cleanliness. Numerous reviews highlight the spotless and modern condition of the rooms and facilities. Visitors frequently use terms such as "very clean," "spotless," and "immaculate" to describe both the rooms and common areas. The hotel maintains a high standard of hygiene with clean and cozy accommodations that make guests feel comfortable and welcomed.
Guests appreciate the modern, well-kept appearance of the entire hotel, from the rooms to the spa and wellness areas. The bathrooms, noted for their cleanliness and large walk-in showers, add to the positive experience. Additionally, the clean and nicely furnished rooms receive high praise for their design and upkeep.
Despite a few isolated comments about room cleanliness falling short, the overwhelming consensus is that Hotel Palatina "Hotel-Restaurant" excels in maintaining a pristine environment. Friendly staff and good facilities further enhance the guest experience, making it a highly recommended choice for travelers seeking a clean and comfortable stay.
Staff
The guest reviews for Hotel Palatina "Hotel-Restaurant" predominantly highlight the exceptionally friendly and helpful nature of the hotel's staff. The reception area is often praised for its warm and accommodating service with many guests noting smooth and efficient check-ins. The majority of feedback points to a consistently friendly and attentive staff across various departments, including the restaurant and breakfast areas.
There is a notable emphasis on the staff's knowledgeability and their willingness to assist with any questions or requests. Guests frequently mention the courteous and pleasant atmosphere created by the personnel, contributing significantly to their overall experience.
Despite the overwhelmingly positive feedback, a few instances of less than ideal interactions were reported. Some guests encountered curt or indifferent staff, particularly at the reception, which contrasted with the general positive sentiment. However, such cases appear to be exceptions rather than the norm.
Overall, the hotel staff at Hotel Palatina "Hotel-Restaurant" are largely recognized for their friendliness, helpfulness and professional demeanor, greatly enhancing the guests' stay.
Wi-Fi
Hotel Palatina "Hotel-Restaurant" has received mixed reviews regarding its Wi-Fi services. While some guests praised the Wi-Fi connection as good, stable and performing well throughout the hotel, others experienced significant issues. Several reviews mentioned that the internet was very weak with frequent disconnections and unstable connectivity. In some cases, there was no Wi-Fi reception in certain rooms or it was only available in the lobby, which created inconvenience for guests. Despite these drawbacks, the hotel still boasts very good equipment and a well-sorted breakfast, which seem to contribute positively to the overall guest experience. However, issues with the Wi-Fi remain a notable point of dissatisfaction for some visitors.
Spa
Hotel Palatina's spa area consistently receives high praise from its guests. Visitors laud the wellness facilities as clean, cozy and beautifully maintained. The sauna area stands out as a particular favorite, described as spacious, well-equipped and exceptionally relaxing. Guests appreciate the attention to detail with the sauna often referred to as nice, clean and occasionally brand new. The wellness area, which includes amenities such as an infrared light cabin and various beautifully decorated spaces, is frequently highlighted as top-notch, surpassing expectations in both size and quality. Friendly staff enhance the experience, ensuring that the spa services are not only comprehensive but also personalized, such as turning on the sauna upon request. The overall atmosphere of the spa is cozy and inviting, making it a significant draw for those looking for a relaxing stay. Despite some remarks about the spa being small, the general consensus is that it is a well-maintained, peaceful retreat where guests can enjoy a fantastic wellness experience.
Family
Hotel Palatina "Hotel-Restaurant" offers a comfortable and welcoming stay for families. The rooms are very clean and modern, contributing to a pleasant experience for guests. The hotel caters well to families, providing family rooms and cribs, which guests found very accommodating. The child-friendly environment and family atmosphere enhance the overall experience, making it a suitable choice for short vacations with children. Additionally, the hotel is pet-friendly and offers good value for money, adding to its appeal for family groups and friends. The personal touch by the staff is excellent and the good location of the hotel further adds to its convenience.
Boutique-Style
Hotel Palatina "Hotel-Restaurant" is a beautifully maintained boutique hotel that offers an environment with unique stone accents, lending an exciting character perfect for a romantic stay. The rooms are elegantly furnished in an unconventional style, tastefully decorated and modern, enhancing the overall charm. Guests can enjoy the cozy courtyard which exudes a romantic atmosphere. The hotel is often described as a gem in Neustadt and its Italian cuisine restaurant further adds to the appeal. Service is consistently praised as nice and friendly, contributing to the welcoming ambiance of this well-kept, individual hotel.
Romantic
Hotel Palatina "Hotel-Restaurant" offers a particularly romantic experience for guests, characterized by its cozy and comfortable rooms. The courtyard, adorned with a beautiful tree providing ample shade, features numerous seating options and enchanting nighttime lighting, establishing a relaxing and almost Mediterranean ambiance. The balcony exudes a romantic atmosphere, making it an ideal spot for winding down with a nightcap. Positioned in the tranquil Palatine region, this hotel is a serene retreat that beautifully combines comfort with a charming, romantic flair.
Dog Friendly
Hotel Palatina "Hotel-Restaurant" is highly praised for its dog-friendly facilities and services. Guests report that the establishment warmly welcomes pets without any issues, making it an ideal place to stay with dogs. Small dogs, such as chihuahuas, are even allowed to stay for free, adding extra convenience for pet owners. Rooms with easy access to the outdoors simplify dog walks, enhancing the overall pet-friendly experience. While the presence of a hotel cat named Paul in the lounge and dining area can be a minor drawback for some, the focus remains on accommodating furry friends comfortably. Overall, this hotel is a nice place to stay with your dogs, reaffirming its reputation as a dog-friendly destination.
No, Hotel Palatina "Hotel-Restaurant" doesn't have any pool.
Yes, a spa is available at Hotel Palatina "Hotel-Restaurant".
Yes, Hotel Palatina "Hotel-Restaurant" welcomes dogs.
No, parking facilities aren't available at Hotel Palatina "Hotel-Restaurant".
No, Hotel Palatina "Hotel-Restaurant" doesn't have a gym.